Poor service. Order placed on 12th February, with delivery on 18th. No communication from Daylesford regarding delivery so had to contact direct. Customer service said the delivery was running late as demand was high and would not be arriving until 19th or 20th - no apology. Delivery has to be signed for and no- one would be able to take delivery on those dates (having waited in on the 18th already). Customer Service were clearly busy and couldn’t wait to get me off the phone and presumed it wouldn’t be a problem. Ended up having to cancel the order. Not impressed Daylesford. As a new customer it’s poor service.

The contents in the Discovery box is well worth the money in my opinion. It is good quality food . The sourdough bread was lovely & fresh.
It would be nice if Daylesford did a variety of the boxes to choose from, so we are not getting a duplicate of the jam & honey for example.

I ordered this for a friend who was absolutely thrilled with the hamper

The flowers were a gift for my mother and were delivered on time and looked beautiful. But they didn’t last for long - some of them lasted for only 4 days and after a week they were all dying. I would have expected better quality from Daylesford

This was actually a gift for Sally Hall for a significant birthday. And I can tell you that she was absolutely thrilled with it. Well done, Daylesford and thank-you.

Jim Hollingsworth

Received and eating them - delicious andvrecommended to two other people one of whom has ordered

First Class, Product and service, First Class

I have been to the Daylesford shop and absolutely love it (still do). Unfortunately when I ordered something online everything went through. However it turns out they do not deliver outside of the UK. Understandable, however in this case they should not have the option in the online store for delivery outside of the UK. In that case no disappointments. Has been handled correctly by the support team and got the full refund. Just a tip to not have the possibility presented.

Beautifully packaged cleaning products, the house smells and feels good. Thank you

I got these as a treat for me and my partner’s holiday and we’re really happy with he quality of food. Will definitely be purchasing again!

I don’t want to be negative but I got a zero waste box and milk and the milk came empty and split throughout the entire box when I complained they says 10% discount. I just want my milk and delivery is more than that so they gave me free delivery instead and did not care about the fact that I had to deal with product covered in milk. If I didn’t get a zero waste box honestly putting my hand in milk covered items I didn’t want waste it but if I was another person I would throw it all away and they never offered an actual replacement which is bizarre to me. Also I got the box in February and all the stuff in zero waste box was Christmas stuff seems a bit too old to me they should have another box to specify it’s old holiday goods

The wrong item was sent

I bought a joint of beef brisket from Daylesford Farm. It arrived well packaged with ice packs to keep it fresh . The beef was a deep red joint of organic brisket which was well-trimmed of excess fat. I found the meat full of flavour and tender. It was far much better than buying in a supermarket.

Highly recommend the full English breakfast hamper - it had everything we needed - delicious produce.
I was a little nervous having read some of the reviews about products arriving damaged but ours was carefully packaged and all arrived in perfect condition. Will definitely order again.

I mis-ordered a set of glasses - the return was handled fast with equally speedy refund. Brilliant service. 2 Glass candlesticks ordered were superb. Thank you Daylesford and especially the customer service . First Class!

Lovely products well delivered and wrapped beautifully.
Great range of gifts and treats .
Their own brand olive oil is the best !

It took ages and then you told me the watercress soup was not available. Finally two pouches of butternut squash soup arrived but they were only so so. Customer service replied promptly but I was generally disappointed with the experience.

Easy to order, great turnaround time on delivery, well packaged items

This must be the only online food service that needs well over a week to deliver. Crazy. Should have ordered from Ocado for next day. Also, if you want to send a gift of various things - fresh food and dry food for someone who is unwell for example- there is no way to ensure that the delivery comes together. Super inconvenient. Needs to be a bit more customer focused.

Excellent product at a reasonable price