Direct Trade Supplies Opiniones 

930
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ordered all the electrical components from them for a house renovation. Delivery was quick and customer service was top notch. They had the best price out of all the competitors. Will definitely use t... Ver más

Valorada con 5 estrellas sobre 5

Right from the start the company were very helpful, especially as I knew nothing about the products I was supposed to be purchasing and was about to spend over £1k on emergency light bulbs💡 Richard... Ver más

Valorada con 5 estrellas sobre 5

Very helpful and have a vast range of products to choose from. I made a mistake when i placed my order and one of the items needed to be swapped for a different one, i understood that the one i want... Ver más

Valorada con 1 estrellas sobre 5

Ultimately they supply products manufactured by others but yet their delivery is dreadful. Emails telling you the delivery date are wrong. When you phone them they tell you they dont understand how th... Ver más

Información sobre la empresa

  1. Tienda de iluminación
  2. también en la categoría
  3. Servicio técnico de calefacción y calderas
  4. Tienda de componentes y repuestos electrónicos
  5. Tienda de equipos de seguridad

Información proporcionada por diversas fuentes externas

If you're looking for a trustworthy, reliable and affordable electrical wholesalers where customer service really is the top priority, look no further than the team here at Direct Trade Supplies. With all the electrical components and supplies you'll need in our electronics and tools store, there's no reason to look any further than DTS when you need wholesale electrical components at a great price. We're the most passionate electrical wholesalers around, and we're confident our customer service won't be beaten. As the premier electrical component and tool suppliers in the UK, we've got a specialist team based in Plymouth, Devon, ready to assist you in finding the right equipment for any installation.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

930 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(930)

26 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

No refund for faulty goods return P&P - Despite claims on web-site

I recently placed an order with this company.
Unfortunately, the goods were faulty, and up to this point the company was quite good, and I was refunded quite quickly ,once I posted back to the company the faulty goods

According to the website I should also have had my return P&P refunded. I raised with issue with the company - twice via e-mail.
As of today’s date, I have not received any response for the postage refund.

If you try to call the company the number goes to an answering machine. I did leave a message... again, no response received.
Terrible customer service I will NOT be using this business again.

5 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Disappointing

Disappointing
Order was received very late. Customer service were uninterested . -
Was told DPD tried to deliver numerous times, which I don’t believe as I work from an office overlooking my Gates.
Sent to a collection point- they didn’t have it as they don’t receive big parcels they sent me somewhere else .
Eventually after an hour and 20 minutes driving around I managed to locate my order .
No communication from DPD or the company at any point .
Not for me, thanks .

6 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Cancelled my order without any…

Cancelled my order without any communication, I then tried to contact their customer services to ask why this had happened and I’ve just been ignored! Prices looked promising but shocking service, take my advise pay a few pound more and use a company that cares!

1 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you Richard…

Have to say a big thank you to Richard for replacing 2 faulty downlights with the new updated version. Brilliant customer service.

26 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Dealt with twice - great experience!!!

Both dealing with this company were positive and left a great impression.

1) I placed then later cancelled the order. All dealt with with great speed and monies returned same day.

2) I placed an order a few week later, received within 48hrs.

I would defiantly recommend them, their website if perhaps a bit dated - but they make up for it in price and service.

30 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic customer service

Fantastic customer service, Gary you was amazing
Item sent was incorrect , rectified immediately and replacement sent and arrived less than 24 hrs later what more could you ask for
Thank you so much this type of customer service means I will be going back when additional items are required as it builds trust which is so lacking in most companies today

1 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Second purchase of OHME home pro

Exactly one year ago I bought a OHME home pro ev charger from DTS and everything was perfect with the delivery ,price and service. Roll the clock forward a year and my daughter is entering the world of ev's so I was straight back to DTS. This time there was a minor annoyance in the fact that the unit didn't arrive next day but it did arrive the day after. It was no great problem to daughter as the electrician isnt coming till Friday. Nonetheless I wouldn't hesitate to use DTS again. BTW the delivery is free

24 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service and reliable

Great service! Ordered an Eddi Solar Diverter for a great price, and it arrived next day. It's installed now, and has been working for over 2 weeks. Thank you!

1 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly satisfied with my Zappi charger

Highly satisfied with my Zappi charger, this is an expensive item for me as a private customer but worth the money. Great service from start to finish. I have no problem recommending DTS for supplying EV chargers. Very fast delivery too. Everything is working fine first time. Very pleased.

12 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fast delivery, good price

A quick call to confirm stock as their website states they had zero.
Placed the order and it was with me in <24 hours.

No hassle, decent prices - would recommend.

Eddi, Havri and Eddi relay board.

6 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great price

The EV charger was a great price and works seamlessly with my energy supplier.
I am very pleased with my purchase.

19 de abril de 2024
Opinión espontánea

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