We recently asked Olivia Pennie to help sell our house having failed the previous year to do so with another estate agents. She made the whole process really easy and we were really impressed with how... Ver más
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Consulta las opiniones de los clientes
Elouise McCracken was so helpful throughout my flat search. She was always quick to arrange viewings for me, some of which she suggested herself. She kept me updated and was very responsive to any que... Ver más
My partner and I would like to thank Elouise for all her help with renting our apartment. The whole process was quick and smooth from start to finish. She was always available to answer our questions,... Ver más
After 29 years in my home, choosing the right person to handle its sale was incredibly important to me. From the outset, Shash impressed me with her professionalism, attention to detail and genui... Ver más
Información sobre la empresa
Escrito por la empresa
Ever since we opened our first office off Sloane Square in 1958 we’ve been dedicated to giving our customers the confidence to make life-changing decisions with certainty and peace of mind. Inspiring confidence is what we do. It's what gets us out of bed each morning. It pushes us to constantly innovate so we can provide property services that go further, dig deeper and get better results for our London clients.
Información de contacto
41 Paradise Walk, SW3 4JL, London, Reino Unido
- 0207 963 4600
- marketing@dng.co.uk
- douglasandgordon.com
4,8
Excelente
325 opiniones
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Ed Allen
The agent, Ed Allen, was exceedingly helpful and attentive in helping me secure a studio flat in London promptly and professionally. He made an effort to visit all the properties I was interested in to give me virtual viewings. 5 out of 5 stars
22 de diciembre de 2025
Opinión espontánea
Respuesta de Douglas & Gordon
Dear William,
Thank you for your kind review.
We’re very pleased to hear that Ed was able to help you secure your studio flat so promptly and professionally. His willingness to visit properties and provide virtual viewings is a great example of the proactive, client-focused approach we encourage at Douglas & Gordon, particularly when time or distance makes things more challenging.
Thank you for taking the time to share your experience and for awarding us 5 stars. We wish you every happiness in your new home. D&G
My Experience so far with Ed has been 5…
My Experience so far with Ed has been 5 stars! He has been very thoughtful in the places he has sent me and been immensely helpful in putting in an Offer!
22 de diciembre de 2025
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Matt,
Thank you for your lovely feedback.
We’re delighted to hear that your experience with Ed has been five-star so far. It’s great to know that he’s been thoughtful in the properties he’s shared with you and supportive throughout the offer process — that level of care and attention is exactly what we aim to provide.
Thank you for taking the time to leave a review, and we look forward to continuing to support you as your search progresses. D&G
Great management from Lamees
I have received fantastic service in the management of my property from Lamees Kriel. There were some early challenges in the letting process before Lamees was assigned to my case, however since Lamees took over, it has been a vastly improved service. Lamees is proactive and diligent - her support is greatly appreciated.
22 de diciembre de 2025
Opinión espontánea
Respuesta de Douglas & Gordon
Dear John,
Thank you for taking the time to share your feedback.
We’re very pleased to hear that Lamees has provided such fantastic service in the management of your property. While we’re sorry to learn that there were some initial challenges during the early stages of the letting process, it’s great to know that once Lamees took over, the experience improved so significantly.
Her proactive and diligent approach is exactly what we strive for, and your appreciation of her support will mean a great deal to her and the wider team.
Thank you again for your comments and for trusting Douglas & Gordon with the management of your property. D&G
Questionable transparency re: block management
This is an issue with block management, not renting or buying. When one calls twice (receptionist confirmed 1st message was given) and emailed several times about a squirrel invasion, only to be told no calls were received, nor emails, one has to wonder about the in-house admin of this company. When finally one email was acknowledged as received but because it was sent to two people: one claimed not to have received it and the other said "I thought she (the one who didn't receive it) would deal with it" , one has to wonder just how clumsy excuses can be. This company response to complaints is more "brush it aside", and only after a member of the Residents' Committee let it slip, did I find out the main email was received. Two stars for questionable transparency. It would be one but at least HR did respond to my emails. It took 5 months for the investigation to come to a grinding halt.
1 de julio de 2025
Opinión espontánea
Highly recommend Catalina
We can’t recommend Catalina, Senior Lettings Negotiator at Douglas & Gordon, highly enough. Moving from Australia to London is a daunting process, but Catalina made it feel smooth and stress-free from start to finish.
She was incredibly friendly, understanding, and accommodating - particularly around the challenges of relocating internationally, such as not yet having UK banking in place. Catalina truly went above and beyond, replying out of hours to accommodate the time difference with Australia and ensuring the contract and reference checks progressed seamlessly.
Her professionalism, flexibility, and genuine care made a huge difference to our experience. We’re so grateful for her support and wouldn’t hesitate to recommend her, especially to anyone relocating from overseas.
18 de diciembre de 2025
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Emma,
Thank you so much for such a wonderful review.
We’re delighted to hear that Catalina was able to make your move from Australia to London feel smooth and stress-free — relocating internationally can be daunting, and it’s fantastic to know that her support made such a positive difference.
Your comments about Catalina’s responsiveness across time zones, and understanding of the practical challenges of moving to the UK really capture the care and commitment she brings to her role. Going above and beyond to ensure everything progresses seamlessly is exactly what we strive for at Douglas & Gordon.
Thank you for trusting us with such an important move, and for recommending Catalina so highly. We wish you every happiness as you settle into your new home in London. D&G
Avoid this agency
They demanded tax returns and would not be lenient and do bank statements instead, wasted my time. Difficult to deal with and bad communication
18 de diciembre de 2025
Opinión espontánea
Respuesta de Douglas & Gordon
Thank you for your feedback. We’re sorry to hear you were disappointed.
As part of our referencing process, we are required to obtain specific documentation in line with regulatory and compliance obligations. Where the relevant documentation cannot be provided, we’re unfortunately unable to proceed with an application.
These requirements are applied consistently and are not discretionary. We appreciate this may be frustrating, but they are in place to ensure a fair and compliant process for
all parties.
Warm regards,
The D&G Team
Seamless flat sale
My experience selling our flat with D&G was faultless. The team were knowledgeable and communicative throughout each step of the process, and made what could have been quite a complex sale feel very straightforward. I appreciate the time and effort Rob put into each step - he was readily available and went above and beyond to keep things moving forward. I wouldn't hesitate to recommend him or the team.
1 de diciembre de 2025
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Fraser, Thank you so much for taking the time to share your experience. We’re delighted to hear that the sale of your flat felt smooth and straightforward — that’s exactly what we aim for.
Rob will be especially pleased to know his support made a real difference. He’s incredibly dedicated, and your comments about his communication and commitment mean a great deal to us.
We truly appreciate your recommendation and are grateful you chose D&G to guide you through the process. If we can ever help again in the future, we’re always here. D&G
Tom Yeomanson at Douglas & Gordon
I bought my Balham flat from Douglas & Gordon over twenty years ago and am very glad that I went back to them to sell it. Tom Yeomanson’s suggestion that I should try to market the property, ravaged by unanticipated structural work, ‘as a shell’ proved to be truly inspired – with prospective buyers flocking to take advantage of this perhaps rare opportunity. While I was 300 miles away in North Wales, Tom steadily steered the sale to a conclusion that left all parties very satisfied. He was an absolute godsend.
5 de diciembre de 2025
Opinión espontánea
Respuesta de Douglas & Gordon
Dear David,
Thank you so much for sharing your experience — it truly means a great deal to us. Returning to D&G after more than twenty years is a wonderful vote of confidence, and we’re delighted that the sale worked out so successfully despite the challenges with the property.
Tom will be thrilled to hear your feedback. His idea to market the flat as a shell was a standout strategy, and we’re so pleased it helped attract the right buyers and achieve a positive outcome for everyone involved. Managing a sale from 300 miles away is no small task, and we’re glad Tom was able to make the process smooth and reassuring throughout.
We’re incredibly grateful for your kind words and for choosing D&G once again. If we can ever assist you in the future, we’re always here. D&G
Outstanding
Outstanding. Tom delivered an exemplary service, supporting, advising and chasing where necessary. Rarely have we experienced such exceptional service and we send our immense gratitude and thanks for all the guidance, help and support provided.
9 de diciembre de 2025
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Deborah,
Thank you so much for your wonderful feedback. We’re delighted to hear that your experience with Tom was outstanding.
Your gratitude and kind words mean a great deal to Tom and the whole team. It’s been a pleasure assisting you, and if we can help in any way in the future, we’re always here. D&G
Lamees Kriel was very helpful and…
Lamees Kriel was very helpful and professional, Thank you!
4 de diciembre de 2025
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Alex,
Thank you so much for writing this review. We look forward to helping you again in the future. D&G
Terrible support
Terrible support, discover cockroach when we move in. After 1 month the problem was not solved. I have to pay the rental and an hotel. At the end still have to pay nearly 2 months of rental without having passed 1mn in the apartment. So run away if you are looking for a trust company.
25 de septiembre de 2025
Opinión espontánea
Respuesta de Douglas & Gordon
We’re very sorry to see that you’ve rated us 1 star and would really appreciate the opportunity to understand what happened.
Please email your contact details to contact@dng.co.uk so we can follow up with you directly.
In the meantime, please accept our best wishes.
Great experience
In the mist of finding a rental in London, we came across a property listed by Douglas & Gordon, who very promptly booked us in for a viewing. Catalina was the person who we were in contact with and she’s been absolutely brilliant. Always very attentive and prompt in her responses. The whole experience was quick and as trouble free as it can be.
28 de noviembre de 2025
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Vanessa, thank you so much for taking the time to write this review. Catalina is a true professional and stops at nothing to help her clients. So glad she could help you find your new home. We look forward to helping you again in the future. D&G
First time renters
My sister and I were looking for our first property to rent together, so we are very new to the area and the process. Catalina guided us through it all and has been very attentive to all our queries. Catalina has been fantastic all round!
28 de noviembre de 2025
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Charlotte, thank you for the lovely review, Catalina will be delighted! So please that we were able to help you and your sister find a home. We look forward to helping you again in the future. D&G
We had an amazing contact with Catalina…
We had an amazing contact with Catalina for our search of rent. She has been very reactive and easy to communicate. Definitely to recommend for property search.
7 de noviembre de 2025
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Keyi, thank you so much for this review! Catalina will be very grateful. We look forward to helping you again in the future. D&G
Excellent service provided by Tom…
Excellent service provided by Tom throughout who made the experience as a first time buyer as simple and stress free as possible!
1 de noviembre de 2025
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Max,
So glad to hear that your first home purchase was stress free. You were in very safe hands with Tom Yeomanson. He is a true professional. We look forward to helping you again in the future and thank you for taking the time to write this review. D&G
Rob was awesome throughout my first…
Rob was awesome throughout my first home purchase! He always made sure I was looked after and any questions I had along the way were answered promptly, even when some hiccups occurred throughout the purchase process.
Rob was a pleasure to work with and I highly recommend !
31 de octubre de 2025
Opinión espontánea
Respuesta de Douglas & Gordon
Dear James,
Thank you so much for taking the time to leave a review. Rob is a superstar and we are so glad you agree! We hope you are happy in your new home and look forward to helping you again in the future. D&G.
Reliable, professional service
I sold my flat in Streatham Common last month through Douglas & Gordon using Simon Darvill-Watson. From the first contact, I knew I was dealing with an expert. No unrealistic valuation, an honest appraisal of the flat, and a nice person to deal with. Through Simon's relentless hard work, the flat sold within 6 months of marketing. D&G and Simon are proper estate agents; trustworthy, reliable, great market knowledge and someone I can recommend without reservation
11 de noviembre de 2025
Opinión espontánea
Respuesta de Douglas & Gordon
Thank you very much for taking the time to leave this wonderful review for Simon. He is a superstar and a seasoned property expert. We look forward to helping you again in the future. D&G
We had a great experience with Charlotte and the team!
We had a great experience with Charlotte Sweeney and her team at the Chelsea Office! We hope that the Flyp Homes team can work alongside them on many deals in the future.
17 de noviembre de 2025
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Henry, we really appreciate you taking the time to leave Charlotte a review. We definitely look forward to working with you again in the future! D&G
Outstanding service with a personal touch
We are extremely grateful to our estate agent, Rob Stanley, for seeing us through the sale and completion of our flat in a tough market. His wealth of experience, good humour, tact and professionalism made the entire process much easier. We are so confident in his skills that we have already recommended him to a number of other people we know who are looking to sell. Thank you Rob!
23 de octubre de 2025
Opinión espontánea
Respuesta de Douglas & Gordon
Thank you so much for your thoughtful review! We’re thrilled to hear that Rob provided such exceptional support throughout your sale. His experience, and personable approach make him a real asset to the team. We truly appreciate your recommendations and are delighted the process was made smoother with Rob’s help. D&G
Flat sale NW10
We recently sold a flat in NW10 with the help of Shash Stevens of D&G, she could not have been more helpful and enthusiastic. The sale was not easy but she pulled out all the stops and got us there in the end. A credit to the company, always at the end of the phone/whatsapp, always helpful. We could not have done it without her.
29 de septiembre de 2025
Opinión espontánea
Respuesta de Douglas & Gordon
Dear David, Thank you so much for your kind words! We’re delighted to hear that Shash provided such dedicated support throughout your sale. We’ll be sure to share your lovely feedback with her — it means a great deal to the whole team. We look forward to working with you again in the future! D&G
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