We recently asked Olivia Pennie to help sell our house having failed the previous year to do so with another estate agents. She made the whole process really easy and we were really impressed with how... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Elouise McCracken was so helpful throughout my flat search. She was always quick to arrange viewings for me, some of which she suggested herself. She kept me updated and was very responsive to any que... Ver más
My partner and I would like to thank Elouise for all her help with renting our apartment. The whole process was quick and smooth from start to finish. She was always available to answer our questions,... Ver más
After 29 years in my home, choosing the right person to handle its sale was incredibly important to me. From the outset, Shash impressed me with her professionalism, attention to detail and genui... Ver más
Información sobre la empresa
Escrito por la empresa
Ever since we opened our first office off Sloane Square in 1958 we’ve been dedicated to giving our customers the confidence to make life-changing decisions with certainty and peace of mind. Inspiring confidence is what we do. It's what gets us out of bed each morning. It pushes us to constantly innovate so we can provide property services that go further, dig deeper and get better results for our London clients.
Información de contacto
41 Paradise Walk, SW3 4JL, London, Reino Unido
- 0207 963 4600
- marketing@dng.co.uk
- douglasandgordon.com
4,8
Excelente
325 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 83% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Hannah was utterly amazing
Hannah was utterly amazing! As first time buyers we felt overwhelmed by the whole process but Hannah helped guide us through the whole thing, from recommending mortgage brokers and solicitors to taking us through different properties and what we were looking for. Can’t recommend Hannah enough!
3 de febrero de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Jasper,
Thank you so much for your wonderful feedback. We’re delighted to hear that Hannah was able to support you so thoroughly through your first purchase — it’s such an exciting milestone, and we know it can feel overwhelming at times.
Her guidance, from recommending trusted professionals to helping you refine what you were looking for, is exactly the kind of care we aim to provide. Hannah will be thrilled to hear your kind words.
Thank you for your recommendation, and congratulations on your first home. We wish you every happiness there.
Warm regards,
The Douglas & Gordon Team
Great
Delilah has provided great assistance in helping us find a property. Quick, efficient and friendly! Would recommend to all.
28 de enero de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Martin, Thank you for your kind review. We’re really pleased to hear that Delilah provided such quick and friendly support while helping you find a property. We would expect nothing less from Delilah, she is a superstar!
She’ll be delighted to know her assistance made a positive impression. Thank you for your recommendation — it means a great deal to us.
Warm regards,
The Douglas & Gordon Team
Excellent Customer Service
A big thank you to Ed (at the Battersea Branch) for being so incredibly helpful during our search for a new tenant. The entire Team there clearly work very well together and also work extremely hard to ensure that everything goes smoothly…
30 de enero de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Ritesh,
Thank you so much for your kind feedback. We’re delighted to hear that Ed and the Battersea team were so helpful during your search for a new tenant.
It’s great to know that the teamwork and care shown throughout the process made everything run smoothly. Ed and the wider team will really appreciate your thoughtful words, as do we.
Thank you for choosing Douglas & Gordon. We look forward to helping you again in the future.
Warm regards,
The Douglas & Gordon Team
RUN AWAY FROM THIS AGENCY!!
Our experience with this agency was nothing short of CATASTROPHIC. The flat we rented was full of cockroaches when my friend and I, both students, tried to move in. Not only weren't we offered another place to stay (despite the cockroach treatment taking several weeks to be put in place), but we weren't even offered to be compensated for all the additional fees this cost us (hotel, taxi, etc.). We had, in the midst of our studies, to spend weeks worrying about finding a new place to live, all while fighting to get our money back. In the end, we were still charged almost 2 months of rent despite not having spent a single day in this flat. This experience was incredibly stressful from start to finish (the agent handling our flat was based in SOUTH AFRICA the whole time), with all D&G agents we encountered being incredibly useless, incompetent and insensitive. Do not recommend!!
29 de enero de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Thank you for sharing your feedback.
We’re sorry to hear about your experience. The matter was reviewed at the time and the tenancy was brought to an early close, with the matter investigated and addressed.
If you would like to discuss the matter further, you are welcome to contact us at contact@dng.co.uk.
Best wishes,
The D&G Team
RUN AWAY
Utterly calamitous experience, one piece of advice: RUN. Not only were we lured into a building infested with vermins without being once informed. Upon arrival at the flat we were supposed to move into, it was INFESTED with COCKROACHES, the furniture was torn apart and the cleaning state was insalubrious. No support was given by this agency: Lamees (property manager based in ANOTHER country), Catalina and Harry. My flatmate and I were apartment-less and the agency did not show any pro-activeness to compensate us or find a temporary solution. They rented knowingly a flat which was unlivable and a hygiene hazard, and still made us pay the first months' rent despite NEVER living in the flat... Would NOT recommend this agency unless you wish to lose money and time.
29 de enero de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Thank you for sharing your feedback.
We’re sorry to hear about your experience. The matter was reviewed at the time and the tenancy was brought to an early close, with the matter investigated and addressed.
If you would like to discuss the matter further, you are welcome to contact us at contact@dng.co.uk.
Best wishes,
The D&G Team
Respuesta de Douglas & Gordon
Dear Sam,
Thank you for leaving a review. We are delighted to hear that your experience was so positive. Clear and fast communication is always good! We look forward to helping you again in the future. Kindest regards, The Team at Douglas & Gordon
Working with Delilah was such a great…
Working with Delilah was such a great experience. She made the entire process incredibly smooth from start to finish and was always professional, responsive, and easy to work with. She explained everything clearly and made what could have been a stressful process feel simple and manageable. I’d absolutely recommend her to anyone looking for a reliable and knowledgeable real estate agent.
15 de enero de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Joanna,
Thank you so much for your lovely review. We’re delighted to hear that Delilah made the process feel smooth and stress-free from start to finish.
Her professionalism, responsiveness, and clear communication are exactly what we aim to deliver, and she’ll be thrilled to know her support made such a positive difference to your experience.
Thank you for your recommendation — it truly means a lot. If we can ever help you again in the future, we’d be more than happy to assist.
Warm regards,
The Douglas & Gordon Team
Delilah was an absolute pleasure to…
Delilah was an absolute pleasure to work with. She was professional, responsive, and genuinely helpful throughout the whole process. She made everything feel easy and stress-free and went above and beyond. Although I ended up finding a property elsewhere I would highly recommend her and Douglas & Gordon.
17 de diciembre de 2025
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Millie, Thank you so much for your kind review. We’re delighted to hear that Delilah was such a pleasure to work with and that her professionalism and genuine support stood out throughout the process.
Even though you found a property elsewhere, it means a great deal that you’d still recommend Delilah and Douglas & Gordon — she’ll be thrilled to hear your feedback.
We wish you every happiness in your new home, and if we can ever help in the future, we’d love to assist.
Warm regards,
The Douglas & Gordon Team
Would definitely use again!
Delilah Vincent was incredibly helpful in searching for a rental property. Always incredibly responsive to any queries we had and lots of great recommendations of places to visit in the area! Would definitely use again and recommend to friends and family.
28 de enero de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Sophia, Thank you so much for your lovely review. We’re delighted to hear that Delilah was so helpful during your rental search.
It’s great to know that her local recommendations added extra value to your experience — she’ll be thrilled to hear your kind words. Thank you for your recommendation to friends and family; it really means a lot to us.
We look forward to helping again in the future.
Warm regards,
The Douglas & Gordon Team
Great communication!
Great communication and the whole process of renting our first property was super easy!
28 de enero de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Lucy, Thank you for your great feedback. We’re delighted to hear that communication was strong and that renting your first property felt easy and straightforward.
That’s exactly the experience we aim to provide, so it’s wonderful to know we delivered. Wishing you every happiness in your new home. We look forward to helping you again in the future.
Warm regards,
The Douglas & Gordon Team
Allan was exceptional throughout the…
Allan was exceptional throughout the entire process. He was consistently reliable, calm under pressure, and highly effective in negotiations. In situations where emotions ran high on either side, he managed matters with professionalism and reassurance. I can highly recommend his services.
23 de enero de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Thank you for your fantastic feedback. We’re delighted to hear that Allan provided such an exceptional level of service throughout your process.
His calm, reliable approach and skill in handling negotiations — particularly in more emotionally charged moments — are qualities we greatly value, and it’s wonderful to know they made a positive difference to your experience.
Thank you for your high recommendation. It was a pleasure working with you, and if we can ever assist again in the future, we’d be delighted to help.
Warm regards,
The Douglas & Gordon Team
Ed is a legend and a practical professional.
I wanted to drop a message of compliment to Ed. He is energetic, committed and a genuinely kind person. Although I found another rental property elsewhere i want to say thanks as his level of service and his checking in (weekly / regularly) was highly valued by myself. I highly recommend him to any prospective tenants and landlords. Thanks Ed!
26 de enero de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Thank you so much for taking the time to share your kind words about Ed — he’ll be delighted to read this.
We’re really pleased to hear that his energy and genuine care stood out, and that his regular check-ins made a positive impression, even though you ultimately found a property elsewhere. That level of service is exactly what we strive to deliver.
Thank you for your recommendation — it means a great deal to both Ed and the wider Douglas & Gordon team. We wish you every happiness in your new rental, and if we can ever assist in the future, we’d be delighted to help.
Warm regards,
The Douglas & Gordon Team
I had a great experience working with Chris Campbell at Douglas and Gordan
I had a great experience working with Chris Campbell at Douglas & Gordon while buying my property. He was incredibly helpful throughout the entire process and always took the time to reassure me at every stage. Chris made what could have been a stressful experience feel much more manageable and was always on hand to help resolve any issues that came up. I’m very grateful for his support and wouldn’t hesitate to recommend him.
14 de enero de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Pragati,
Thank you so much for your lovely review, Pragati. We’re delighted to hear that you had such a positive experience working with Chris while buying your property.
Chris will be thrilled to know that his support and reassurance helped make the process feel more manageable — especially during what can often be a stressful time. It’s exactly the level of care and service we aim to provide.
We’re very grateful for your recommendation and wish you every happiness in your new home. If we can ever help again in the future, please don’t hesitate to get in touch.
Warm regards,
The Douglas & Gordon Team
Responsive and Professional
We would recommend Douglas & Gordon as being that rare thing - a professional, responsive and effective agency. Harry at Shepherd's Bush helped us let my sister's house and despite a couple of difficulties with potential tenants, he helped us find the right people and understand the upcoming changes in the law.
24 de enero de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Rani,
Thank you for your kind recommendation — we’re delighted to hear you had such a positive experience with Douglas & Gordon.
Harry will be especially pleased to know his professionalism and guidance made a difference while letting your sister’s property. Navigating tenant challenges and upcoming legal changes can be complex, so it’s great to hear he helped you feel informed and confident throughout the process.
We really appreciate your trust in D&G and your thoughtful feedback. If we can support you again in the future, we’d be very happy to help.
Warm regards,
The Douglas & Gordon Team
Ciarnan has been a great help!
Ciarnan was so helpful finding us the right property, and has been very communicative throughout the process which has been appreciated. Good experience with Douglas and Gordon.
15 de enero de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Florence,
Thank you for your kind review. We’re really pleased to hear that Ciarnan was so helpful in finding you the right property and kept you well informed throughout the process.
Clear communication and a positive experience are exactly what we aim for, so it’s great to know we delivered on that. Thank you for choosing Douglas & Gordon, and we hope you’re enjoying your new home.
Warm regards,
The Douglas & Gordon Team
Top Class Experience
Ciarnan was very professional, helpful and answered any questions we had. Made the process smooth and seamless. Couldn’t recommend him and D&G highly enough!
22 de enero de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Dear George, Thank you so much for taking the time to leave a review, Ciarnan will be very grateful as are we. We are so happy to hear your experience was smooth and seamless. We hope to be able to work with you again in the future. Warm regards, Douglas & Gordon.
Genuinely couldn't have asked for more
We are genuinely so grateful for everything Chris and the team at D&G have done for us. From start to finish, Chris was honest, always available, and incredibly helpful. He handled everything with care and professionalism, took all the viewings himself and it was obvious throughout that we could trust both him and the team to look after our best interests, not just push through a sale.
What really made the difference was the way Chris and D&G gave us real, practical advice; something we didn’t appreciate until we experienced a previous agency who simply didn’t deliver. Chris responded to us quickly, explained every step , and when a ground rent issue came up, he was the one to guide us towards using an indemnity policy to resolve it. None of the other professionals involved in the process had offered this solution, and it ended up saving us a substantial amount of money and stress.
Chris truly went above and beyond, even helping when we were silly enough to lock ourselves out by lending us the spare set of keys straight away. He was also incredibly patient with our buyer, answering a huge amount of their questions and smoothing the process despite these things not necessarily being part of his role.
The fees with D&G were only marginally higher than some of the cheaper agencies we could have chosen, but it was absolutely worth it. Our earlier mistake of choosing a cheaper agent ended up costing us far more in missed buyers, stress, and lost time. With Chris and the team at D&G, the whole process felt well supported and ultimately led to the positive outcome we had hoped for.
We wouldn’t hesitate for a moment to recommend D&G to anyone looking for trustworthy, hardworking, and genuinely helpful estate agents. Chris honestly couldn’t have done more or been a better support. Thank you so much!
14 de enero de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re genuinely grateful for your kind words and for the trust you placed in Chris and the D&G team.
Chris will be incredibly pleased to hear how supported you felt throughout the process. His honest, hands-on approach and commitment to acting in his clients’ best interests are exactly what we strive for, and it’s wonderful to know that his practical advice made such a meaningful difference — particularly in navigating the ground rent issue and keeping everything moving smoothly.
Thank you again for choosing D&G and for your wholehearted recommendation. It was a pleasure working with you, and if we can ever assist in the future, we’d be delighted to help.
Warm regards,
The Douglas & Gordon Team
D&G made the whole experience easy
D&G made the whole experience easy, especially with Ciarnan as our Agent.
16 de enero de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Rowland,
Thank you for taking the time to leave a review. It is much appreciated. We are delighted to hear that Ciarnan made your experience so easy. We hope to work with you again in the future. Kindest regards, Douglas & Gordon
Ciarnan was a pleasure to deal with
Ciarnan was a pleasure to deal with - super flexible, understanding and responsive. We had a nightmare moving out of a previous place because of a mould/damp situation, and working with Ciarnan was like a breathe of fresh air after all the nightmare estate agents we were dealing with (specifically Foxtons). Would 100% recommend!
5 de enero de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Nathan,
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that working with Ciarnan was a breath of fresh air, particularly after what sounds like a very challenging experience elsewhere.
Providing a clear and supportive service is something we take great pride in at Douglas & Gordon, so your recommendation means a great deal to us and to Ciarnan.
Thank you again for your kind words, and we wish you all the very best in your new home. D&G
Chris Campbell was exceptional!
Chris Campbell at Douglas & Gordon was exceptional - he successfully sold my flat in Brixton in a difficult market, completing just before Christmas.
Chris was excellent from the outset. Even before I formally instructed him, he took the time to visit the property several times and offered thoughtful, practical advice on how best to prepare it for sale. Throughout the process, he was professional, proactive, and clearly took personal ownership of the sale.
He demonstrated strong judgement around pricing and launch strategy, which generated early interest, and he personally handled all viewings. Communication was consistently excellent via Whatsapp/emails - he was always responsive, kept me well informed, and followed up promptly with clear feedback.
Chris negotiated a strong final outcome and remained fully engaged through to completion, helping to keep the legal process moving and ensuring everything stayed on track. Even on the final day, when a few last-minute issues arose, he handled them calmly and carefully between all parties, which made a real difference to getting the sale over the line smoothly.
I spoke to several local agents before choosing Douglas & Gordon and was particularly drawn to their partnership model. That proved to be the right decision - Chris was clearly accountable, well-incentivised, and genuinely cared about the outcome. I wouldn’t hesitate to recommend him and am extremely grateful for all his work on my sale!
19 de diciembre de 2025
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Ann,
Thank you very much for taking the time to leave such a considered and generous review.
We’re delighted to hear how positively you found working with Chris on the sale of your Brixton flat, particularly in what you rightly describe as a challenging market and at such a busy time of year. Your comments about his preparation and hands-on approach throughout the process really reflect the standards we strive for at Douglas & Gordon.
Chris’s commitment to personal ownership and calm problem-solving right through to completion is exactly what our partnership model is designed to encourage, so it’s especially rewarding to hear that this made a tangible difference to your experience and final outcome.
Thank you again for choosing Douglas & Gordon and for recommending Chris so highly. We’re extremely grateful for your trust and wish you all the very best for the future. D&G
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.