Duraweather Poly Opiniones 

116
TrustScore: 2 sobre 5

1,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The quality of these Adirondack chairs is outstanding sturdy, extremely comfortable, and they look great in my backyard. I had one minor setup issue, but customer service handled it with patience and... Ver más

Valorada con 1 estrellas sobre 5

They take full payment when you order not when they ship. They may ship months after promised shipping window and after waiting months you decide to cancel 3 weeks before they say your chair will be... Ver más

Valorada con 1 estrellas sobre 5

Ordered two chairs May 24th and they keep pushing the delivery date out and refuse to refund our money. DO NOT PURCHASE FROM THIS COMPANY - they WILL NOT deliver as promise and they will keep your mo... Ver más

Valorada con 1 estrellas sobre 5

This company falsely advertises their shipping dates. I made an order based on the product shipping within a few days of the order so it would be here in time for a birthday. After that date came and... Ver más


Información de contacto

1,9

Malo

TrustScore: 2 sobre 5

116 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 65% de las opiniones negativas

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1,9

Todas las opiniones

(116)

43 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Quick response

I was missing a part and their Customer Service was great. I received a quick response and had the parts needed in a few days. Excellent product, excellent service.

9 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love the rockers

Love the rockers. They will last a lifetime and I love how the have some weight to them. Well made and comfortable.

24 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing products from look to quality

We have six Adirondack chairs from Duraweather, they are hands down amazing. The chairs are high-en, well build and the two colors option are amazing. We are looking forward to purchasing a Tall ( 50”) Dinner table.
I highly recommend this company. From product quality, easy assembly to delivery, everything is class A.

12 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good value

Nice chair. Durable and nice-looking. Well-packaged and easy to assemble. I had been buying cheap plastic Adirondack chairs, but they have always broken within a year. The Duraweather chairs are certainly more expensive but you get what you pay for and these chairs should last a lifetime, making them a good value. I bought four of them.

6 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful, exceptional quality furniture!

We bought 6 chairs for our back yard - 2 king size adirondacks and 4 swivel glider adirondacks. They did not disappoint. All 6 are absolutely gorgeous, solid and worth every pennny! We will absolutely not have to worry about these blowing away in the Las Vegas wind or crumbling in the hot sun. They are beautiful, comfortable and easy to clean. The gliders are just as well made as the stationary charis with excellent, smooth movement. We've absolutely no regrets buying these beauties! I will be recommending them to all my family and friends.

15 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceeded My Expectations

The Adirondack chairs I ordered are super high quality and easy to assemble. On top of the high quality, I ordered 6 chairs at 230p and received them the very next day! Almost like magic. Highly recommend!

17 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Sturdy, nice looking

Since we have small kids everything needs to be sturdy, heavy and for us good looking. We saw this sets by the local college couple of years ago, they look same today too. Of course we got same chairs + dining set for ourselves!
Delivery took a bit of time, and the wrong part that was mistakenly sent to us was replaced with the right one very fast.
Very happy with the purchase!

1 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

A lovely collection of Duraweather

I wanted to share my incredible experience with Duraweather. Their top-notch products, exceptional furniture, and outstanding customer service truly set them apart in the industry. Duraweather's furniture is worth every penny, offering quality and longevity for your investment. Their customer support team is incredibly helpful and friendly, assisting me in every step of the process and making my experience even more memorable. The website is incredibly informative, providing all the necessary details for each product to ensure you make the best decision possible. I wholeheartedly recommend Duraweather to my family and friends.

2 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Couldn't be a better experience!

Got four gliders for our patio. Received when promised. Absolutely beautiful. They are comfortable, perfect combo with our fire pit. They have survived two wicked storms without a scratch. Highly recommend!

1 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Purchased Duraweather folding…

Purchased Duraweather folding Adirondack chairs for my outdoor patio and the quality is out of this world! Very impressed! Assembly was super easy. I would highly recommend DuraWeather and I will be purchasing more items for my Airbnb in the fall.

14 de junio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

I would give this company a 0 if I…

I would give this company a 0 if I could.

I ordered a 7 piece table and chairs set for $4400 from the Duraweather website. I received a Wild Ridge product. I immediately emailed Duraweather to get a refund since I wanted a duraweather product. I was told by Hainz that the site didn’t say it was a Duraweather product. Does it really need to say that when you order off the Duraweather website? I thought about keeping it until I opened the package and read the tools needed to assemble the product includes a cordless drill, tape measure, and mallet. I basically need to do everything that should be done at the factory to put it together. I again told Hainz that I wasn’t going to do this. He told me that the product should have been drilled at the factory and to send him back the piece that hadn’t been drilled and he would send me a replacement. The whole set is like that! Duraweather doesn’t even know the products it’s sending out. I sent Hainz a pic of the instructions to show him it all needed to be assembled. He told me I would have a 30% ($1320) restocking fee plus I will need to ship it back on my dime. There are two pallets worth of plastic here that would cost hundreds of dollars to return. Not to mention getting a truck and loading it. I’ve emailed Hainz back and forth for 8 days with no results. I called the customer service and for two days no one picks up the call for returns. So I call the purchase number and someone picks up right away. I told her I want to speak to a manager and she claims they don’t have phone numbers and won’t even give me a name. Don’t do business with this company!!

UPDATE: DuraWeather says that the instructions say you need these tools, and that is correct because I’m the one that sent them the instructions pic because they didn’t even know it. HOWEVER, you don’t get the instructions until after the delivery when you open the box. All of their policies are centered around not allowing you to return the product. Who is going to pay $200 for shipping and $1320 restocking fee to return a product that did not say you have to measure, drill, and mallet on the website. I would never have purchased this product if it said I had to do that. The only thing we can do to greedy companies like this is to not buy their products. Don’t buy their products!!

UPDATE 2: Because I have no other choice but to pay someone to measure and drill these holes to make sure it’s put together correctly, I accepted, via email to Hainz, DuraWeather’s offer of a free drill, rubber mallet, and tape measure to do the job. However, it’s been a week and I haven’t heard from anyone and haven’t received the materials. There’s absolutely no way to talk to these people except through email and they never respond.

11 de junio de 2023
Opinión espontánea
Logotipo de Duraweather Poly

Respuesta de Duraweather Poly

We encourage any new customers to see our ratings and reviews of our products with verified purchases. Link here: https://loox.io/s/4kgesp4UJj

Thank you for taking the time to provide us with your rating and feedback, John. I would like to address your concerns regarding your feedback. The dining set you purchased explicitly states the manufacturer on the website under the product description. The title of the dining set you purchased did not contain DuraWeather, nor did the product description contain Duraweather (please refer to the screenshot that was emailed to you). The instructions states, "required tools". The instructions did not say the required tools were included with the hardware, these items are things typically everyone has in their home, such as a drill gun and/or a measuring tape. As a gesture of you being a valued customer, we have informed you, as an appreciation of you being a valued customer, we can separately purchase the drill, tape measure, and a mallet and have it shipped to you for you to complete assembly. You declined that offer and insisted on a refund, we informed you, we would happily issue a refund once we receive the furniture back to the warehouse. Surely you understand we couldn't issue a refund because you still have the furniture. Our dedicated customer service support team answers inquiries within 24 hours or less and they have responded to all your inquiries within an hour of receiving your emails to address your concerns. Our customer service line instructs our customers to email our customer support team to receive the fastest assistance/response. Our sales department and customer service department are different departments, and their job duties are also different. Unfortunately, you were calling the sales department and our customer service line has instructed you to email our support team for assistance. We have gone above and beyond our normal scope of operations to ensure that you as well as all our customers are more than taken care of. In addition, we very much appreciate our employees and do not take kindly or condone verbal abuse or treats from you by calling our sales department and threatening our sales employees. We would like to add a special thanks to our customers who have purchased and are satisfied with our quality products.

Valorada con 5 estrellas sobre 5

Great Product!

What a great product and great company! Strong and durable product. As a resident of the NC Outer Banks, I have seen many, many Adirondack chairs, but none of them compare to the look and quality of this product. The variation of products and colors is very impressive and customer service is very responsive.

9 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Repeat Customer

I’ve placed 4 orders with Duraweather in the last month. I continue to purchase from them because of the quality of the product and customer service. I’ve made gift purchases for my two adult children. The quality of their products ensures that they will appreciate their furniture items long after I’m gone. I had missing parts on one order but they were quick to remedy replacements. I also had a delivery address error (my mistake) and they assisted with correcting the problem before delivery. They provided timely shipping on all of my orders. Highly recommended.

9 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

King Size Folding Adirondack Chairs

I purchased 2 king size folding Adirondack chairs and was very impressed with the quality and thickness of the polywood. I had several interactions with customer service pre and post sale and in both instances they were very helpful. The folding functionality was a great feature should I need to stow them inside but I have no worries leaving them outside year round due to their weight and durability.

Build time took about 15-20 minutes per chair and the instructions were clear with all tools necessary provided.

29 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Company!

Great customer service and amazing products. I ordered a few different items and all of them have been great quality.

26 de mayo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

MELTEDED ROCKER NOT COVERED UNDER WARRANTY!

Bought 4 rockers for near $400 each. In 15 months the ROCKER part melted FLAT on all 4 of them. They are under a pole barn and not even in the sun. They told
Me to “melt them back” because it’s not covered under warranty. Duraweather outdoor furniture. NOT COVERED. WOULD ADVISE AGAINST OVERPAYING FOR THIS GARBAGE PRODUCT.

5 de abril de 2023
Opinión espontánea
Logotipo de Duraweather Poly

Respuesta de Duraweather Poly

Hi Brain, thank you for your feedback. We are disheartened to learn about your less than perfect experience with us and in case you wish to reach out to us directly please email us at orderinquiries@duraweather.com, and we will look into your feedback closely. Take care.

Valorada con 5 estrellas sobre 5

We love our new Duraweather chairs and…

We love our new Duraweather chairs and table! There are so many colors to choose from which helped us given the color of our house. Shipping was fast and assembly quick and easy. Customer service is friendly and easy to talk to. Would definitely recommend!

27 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

The best outdoor furniture, ever!

I'm not sure how I found this website but super happy I did, I must admit I was apprehensive about ordering on-line not knowing the company, after reading other reviews i decided to buy, I found customer service to be super helpful and polite,
I was able to put the set together without help from hubby!! Absolutely the best outdoor furniture set we have ever owned!

30 de enero de 2023
Opinión espontánea

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