Duraweather Poly Opiniones 

116
TrustScore: 2 sobre 5

1,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The quality of these Adirondack chairs is outstanding sturdy, extremely comfortable, and they look great in my backyard. I had one minor setup issue, but customer service handled it with patience and... Ver más

Valorada con 1 estrellas sobre 5

They take full payment when you order not when they ship. They may ship months after promised shipping window and after waiting months you decide to cancel 3 weeks before they say your chair will be... Ver más

Valorada con 1 estrellas sobre 5

Ordered two chairs May 24th and they keep pushing the delivery date out and refuse to refund our money. DO NOT PURCHASE FROM THIS COMPANY - they WILL NOT deliver as promise and they will keep your mo... Ver más

Valorada con 1 estrellas sobre 5

This company falsely advertises their shipping dates. I made an order based on the product shipping within a few days of the order so it would be here in time for a birthday. After that date came and... Ver más


Información de contacto

1,9

Malo

TrustScore: 2 sobre 5

116 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 65% de las opiniones negativas

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1,9

Todas las opiniones

(116)

43 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Dora weather Adirondack chairs set up for.

The chairs were exactly what we were looking for and exceeded our expectations. We were missing one small screw and the response was prompt and the part was on its way. Great service! We are looking at one of their gliders in the future and definitely will use door weather.

28 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I’m very pleased with my purchase

I’m very pleased with my purchase. They went together easily, and were much cheaper then other ones I looked at. The quality is very well done. If I had to say something negative, the packaging was poor. The company needs to evaluate a better shipping and packaging.

21 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent!

There’s so much to say about the chairs! Easy to put together, amazing quality / materials and they look amazing! Worth every penny!!

10 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful customer support!

I ordered and received a beautiful 5 piece Lakeside Adirondack Counters Height Set for our boat dock deck.
The table edge received a slight ding during shipping and I notified Duraweather just as a heads up and was wonderfully surprised that they offered and did replace the damaged section. Great customer support.

5 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Needed a durable option

Duraweather products are obviously made of quality materials. My outdoor furniture really takes a beating from relentless sun and all kinds of weather. Birds and ducks are constantly testing the surfaces of my furniture. Cleanup is easy. I don’t have to deal with rotting wood or painting anymore. I just haven’t seen a better or more affordable option yet. For me, I’m done shopping for answers. I get compliments every time someone sees them

10 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely great quality

Absolutely great quality! Customer service was great! Our chairs and dining sets were easy to put together. What a wonderful addition to our new backyard. I would recommend DuraWeather Poly to anyone looking for quality outdoor furniture.

2 de octubre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

BUYER BE VERY VERY VERY AWARE

DUraweather Poly or Patio Surplus LLC is by far the worst company that I have ever had the displeasure to deal with. We received our set of chairs which was incomplete, and after almost three months, they informed us that they would not be sending the missing items. There is nobody that is available to talk to on the phone and they sometimes take several weeks to respond to email inquiries. We are spending an inordinate amount of time attempting to get our money refunded as this review is being written.
UPDATE
I sure do wish that the one star could be removed from this review.
This company has refused to ship out our missing items. After disputing these charges on our PayPal account, and spending the time necessary to jump through the necessary hoops, the case was resolved in our favor. Duraweather Poly is attempting to send me to collections since they were charged back for the undelivered items. The items that did arrive to us are not of good quality or as they described on their site. I wanted to return the partial set and Duraweather was going to charge me for return shipping.
What was intended to be a birthday gift for my wife was turned into a living nightmare by this unethical company. I only wished that I would have seen some of the other reviews before making this purchase. Steer clear of this horrible company.

1 de julio de 2022
Opinión espontánea
Logotipo de Duraweather Poly

Respuesta de Duraweather Poly

Hi Timothy,
We're sorry you had a bad experience. Our records reflect on July 19, 2022, you informed us and sent us a picture of the chairs you received damaged by UPS. On July 19, 2022 our customer service team member initiated a phone call to discuss your concerns. After the call, we have shipped out replacement parts to fix any issues that occurred due to shipping damages. On July 25, 2022 you informed us you did not receive all 6 chairs you purchased for a separate order. We tracked the packages and contacted our Account Manager with UPS and they informed us all 6 chairs were delivered to your shipping address you provided when you made the purchase. We have also provided and sent you proof of delivery for each of the 6 chairs that you purchased and were delivered to you via UPS. We have also informed you, we would happily refund you for the chairs, but the chairs need to be returned back to our facility to receive a refund. Our records reflect that all 6 chairs you purchased were made and shipped/delivered to you and we have not received them back to issue you a credit.

Valorada con 1 estrellas sobre 5

WARNING!

WARNING!! Stay Away.

I wished I would have seen this rating. This is a horrible company. Left a phone message and contacted them by email. I continued to contact them in every email I could to cancel an order same day I placed it and no answer. They basically sent me a Dear Valued customer letter on Saturday. “. If you are receiving this message, you're all set! We typically reply to emails and voicemails within 24-96 business hours (our customer service support center is closed on Saturday and Sunday), however, we have been receiving an influx of inquiries at this time. If you receive this message, we will get back to you as soon as we can.
Please note that sending additional emails does not prioritize your inquiry. Sending multiple messages to the team can actually make our response time slower, as it clogs up our inbox. We thank you for your patience.
Thank you for being a part of the DuraWeather Family! I will be contacting better business bureau.
Cancelling an order so it does not ship should have been a priority on Friday. I live in Florida and they are 3 hours behind me.

Not surprised when I received today on Sunday a notification that the order has shipped.

Calling Fed EX and the better business bureau.

9 de septiembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

HORRIBLE BUSINESS! STAY AWAY!!!

I only did 1 star because it would not let me do zero! Ordered over $3,100 worth of furniture 16 weeks ago. two chairs and a table were sent in about a week, and were the WRONG ITEMS. They did correct it, but we were required to send a ton of photos and take the heavy pieces to UPS as they wouldn't pay for pickup. The remainder of our furniture was supposed to arrive "in 6-10 weeks OR LESS." In fact, it still says that on their website, which is an absolute lie. As I said, 15 weeks and nothing. Every month they tell us we will absolutely have it by the end of the next month. I now believe this is a scam and we will never get our furniture. Just demanded a refund. We will see if they process it or if I have to do a chargeback through American Express.

My recommendation is to stay FAR AWAY from Duraweather. At best they are a very poorly run business. At worst, it is possible fraud plain and simple - I say this because the delivery dates on the website today are still providing fraudulent delivery dates that they know are inaccurate.

1 de septiembre de 2022
Logotipo de Duraweather Poly

Respuesta de Duraweather Poly

Hi John,
We're sorry you had a bad experience. Although we strive for all of our employees to not make mistakes, human error can occur. On 05/23/2022, you sent us an inquiry and a picture of the wrong items you received, and we have corrected that issue by shipping out the correct color chairs and end table. On 08/02/2022, we provided the status of the dining set you ordered and asked if you wanted to either wait or cancel the order. On Friday, 09/02/2022 at 6:32PM, you confirmed to cancel the dining set. On Monday, 09/05/2022 (our office is closed during the weekends), your dining set was cancelled, and you were refunded. Our lead times are estimated on our website during our busy times due to increased demand. This is all explained on our home page (under Shipping & Handling). We are a legitimate business and not as scam. You have placed several orders with us prior to the dining set. On 04/24/2022, you purchased a hammock, hammock stand, and umbrella. On 04/26/2022, your order was completed and picked up by FedEx. On 04/29/2022, the items you purchased were delivered to your residence. On 05/14/2022 you ordered 2 folding Adirondack chairs and 1 end table. on 05/17/2022, 2 chairs and 1 end table were picked up by FedEx and were delivered to your residence on 05/20/2022.

Valorada con 2 estrellas sobre 5

Where is my table order 7865?

Placed 2 orders - first order was for 4 chairs, DELAYS, missing parts but finally complete. Second order I still haven’t received table and now no responses for an almost $3k set of furniture you would think company would at minimum reply. But the good news is I get every freaking sale email and reminded they are happy to take new orders and offer free shipping…. How about sending the flipping table

1 de septiembre de 2022
Opinión espontánea
Logotipo de Duraweather Poly

Respuesta de Duraweather Poly

Hi Thomas, we hope you are doing well and staying healthy. We hope you are enjoying our quality outdoor furniture you have purchased from DuraWeather Poly. Our records reflect we have sent replied emails and email updates to you on your order on the following days,
09/03/2022 (update), 09/05/2022 (sent tracking info), and
09/07/2022 (provided screenshot of proof of shipment for the table). Unfortunately we train our employees to the best of our abilities, but sometimes human error can occur with missing parts. Any customer that has that issue is encouraged to email our customer service support email and all parts/hardware will be shipped right away.

Valorada con 1 estrellas sobre 5

I spent over $1,100 for 4 adirondack…

I spent over $1,100 for 4 adirondack chairs late last year (we live in the north east) and didn't put them together until spring this year. The chairs are horrible to sit in. The chairs lean so far back it is uncomfortable to sit in. The cup holders have fallen off. I sent photos to Duraweather and asked what can be done about the obvious design flaws. I was told that I need to drill new & different holes as a solution. Poor solution for a $1,100 purchase.

23 de mayo de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

I purchased a DuraWeather Poly® Classic…

I purchased a DuraWeather Poly® Classic King Size Porch Rocker in Latte. It was horrible to put together.Horrible. Not because the instructions were horrible (they weren’t great but adequate) but because the pieces didn’t want to line up. It’s not as comfortable as my husband hoped it would be for as much as we paid. It is as wide as he wanted and once put together feels sturdy. The company asked for a review which I provided but almost two weeks later it’s still not posted on their site. Guess they only post positive reviews. Be warned, in the fine print if you want to return a problem rocker there’s a 30% “restocking fee”. You also have to keep all your packaging intact or they can subtract 25% for that as well. Be quick though you only have 7 days and it must be preapproved

2 de mayo de 2022
Opinión espontánea

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