Dyson Opiniones 

I ordered a Vacuum on Black Friday for a Christmas present. 5-10 day delivery. It's now Christmas eve and no product to review. I would think I'd been scammed but I've called and spoken to Dyson. They have my money and order - but they have no care for customer service. I wish I'd read these reviews before purchase.

Wouldn't recommend to anyone can’t tell me when item was dispatched. Signature was forged customer service wouldn’t help at all. I am without a Xmas present I paid for and they couldn’t care less. Very poor service and very poor care factor

Excellent service was given when my Dyson V12 stick vacuum cleaner needed a service. Tweed Heads to Sydney and return with a full service in between took 5days, and a week before Christmas. For a cost of $199 that included return postage, full service with new filter and power head included I thought it was great value. Thanks Dyson, your customer service is excellent

I ordered a Dyson fan and attempted to cancel immediately while the order was still “processing”. Dyson staff initially confirmed they would request cancellation, then reversed and said it was “not possible” until after delivery.

After further back-and-forth, Dyson then told me they would open a cancellation ticket and have the courier mark it “return to sender”, and that I’d receive updates via SMS/email.

Despite that, the item was delivered anyway. Worse, Dyson had already acknowledged my current address, yet their email confirms delivery to an old address at Strawberry Hills Post Shop, 219–241 Cleveland St, Redfern (an address I had explicitly described as a former address).

Their email (from Alvin | Dyson Support Team) then states they are “unable to process” the return/cancellation because it has already been delivered — which contradicts what their team said in writing about return-to-sender and refund.

This is not a premium customer experience — it’s disorganised, inconsistent, and wastes the customer’s time. If Dyson can’t cancel an order that hasn’t been dispatched (or can’t stop a “return to sender” once raised), they need to fix their systems and stop making promises their back end can’t honour.

I won’t be buying from Dyson again and neither should you.

Jeg afleverede min Dyson Airwrap hos Elgiganten, da den efter kun 11 måneder pludselig ikke længere kunne varme. Jeg fik oplyst, at reparationen ville tage 8–12 arbejdsdage.

Nu er der gået over en måned, og jeg har rykket for sagen tre gange. Elgiganten oplyser, at de intet har hørt fra Dyson og ikke ved, hvor mit produkt befinder sig.

Jeg har selv forsøgt at kontakte Dyson, men der er ingen reel kundeservice. Man bliver blot mødt af en chatbot, der gentager “undskyld ulejligheden” uden at tage ansvar eller hjælpe videre.

On December 7, 2025, I purchased a Dyson Airstrait™ Hair Straightener (Amber Silk) from Dyson Turkey via Hepsiburada as a gift for my wife. Upon receiving the product, we noticed that the hair clip and carrying pouch, which are supposed to be included in the box, were missing.

After reviewing customer comments on Hepsiburada and speaking with friends who purchased the same device, I learned that Dyson Turkey has sent the missing accessories to some customers who contacted customer service after purchase. Based on this information, I contacted Dyson Turkey customer support myself. However, I was informed that these accessories were provided only while stocks lasted and that customers who purchased through Hepsiburada were not eligible to receive them, even if the product was sold by Dyson Turkey.

I find it unacceptable that customers who paid the same price are treated differently, and that our issue was dismissed with explanations that do not resolve the unfair situation. As a long-time Dyson customer, I am extremely disappointed with this approach and with the unequal treatment applied.

I respectfully request that the missing hair clip and carrying pouch be sent to me free of charge and without further delay, so that my grievance can be resolved properly. I would also like to emphasize that it is particularly concerning that these accessories are said to be “out of stock” when requested as part of a campaign, yet are available for separate purchase, which I believe does not reflect the standards expected from Dyson Turkey.

I look forward to your prompt response and a fair resolution to this matter.

I have ordered a hairdryer which has been on hold for 5 days and despite having 2-4 day shipping time. I have called twice and both times they have told me the truck is full...
Very poor customer service
I would not recommend purchasing directly from this company

Facendo uno sforzo, visto quello che costano, Ho Ordinato un airwrap per un regalo di compleanno. ho pagato, e dopo 20 giorni nemmeno l'ombra dell'ordine. Il customer care è inutile, non può annullare gli ordini e perde solo tempo a vedere cose che puoi fare da solo. Solleciti inesistenti. sono ostaggio di un' azienda che non ha rispetto del consumatore.

i ordered hair dryer on 10th November 2025 and i received a faulty product. I returned the faulty and ordered a new one. However, the second product i received is a fault product again....i returned the product. Now it has been nearly one month i still havent received my hair dryer.........

Dyson AirWrap Styler - 13mths old, still under warranty and black marks appearing where you add styling tools. They look like they could be burn marks(?). Used the online chat to book a service, the person/bot booked me in with the wrong service centre and included an incorrect return address. Trying to get this resolved and over an hour online and I'm getting no-where. Seriously infuriating that this is the level of 'customer care' you get when you spend a fortune on Dyson products. This experience has done me in, I don't care how good your product is, when things go wrong, that's when you show what kind of company you are and what kind of integrity you have. Lost me as a customer forever.

Advertised as 2-4 business days delivery but it’s past the time frame. Worst part is the item is currently back to its starting point

+ nightmare customer service

Infuriating.
$999 vacuum stops working after 10 days.
Troubleshoot didn’t work. So they sent out a part, and then after waiting for 10 days they say there are stock issues.
So I ask for a refund and after 5 week delay, they say I’m outside the refund timeframe due to them delaying their response.
Nice move. But the ombudsman is a better one.

Customer service 0/5
Response delay 100%

Never purchase a Dyson, unless you’re prepared to go to the battlefield.

Ordered a Dyson Airstrait from Dyson directly and 4 weeks later still have not received my order and when questioned they are expecting me to chase the delivery company for its where abouts. Don’t bother with Dyson buy from retailers much more reliable.

Su Dyason Airwrap il prezzo è un po’ eccessivo ma tutto sommato adesso dopo un anno di utilizzo ho imparato ad usarlo e il risultato è abbastanza soddisfacente
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I have been a long term customer with Dyson, first vacuums (2xbarrel, 1x handheld/stick) then air purifiers, i have given older units to other family members if i have decided on a newer variant. If I have encountered issues I have spoken with the client care team to perform any additional troubleshooting shooting not found online. If the problem persists I usually take the item into the NSW service center. Over the period of having many items the team have always been helpful and professional. Repairs to my devices that were simple are usually addressed promptly. Where more complicated the team have kept me updated on the progress. Some issues have occurred during the guarantee period and others have not. Most have been simple Repairs and a couple were more complicated. I have always had great after sales assistance, to ensure my items are working as expected. Having a very connected (smart) home, these can be scheduled to run automatically or via voice command on demand. All units have been used and performed well. There may be some issues that are encountered during a products life-cycle, i think only one issue i have experienced related to the wifi module that was very unusual, i was still able to obtain assistance and outcome that I was happy with and will still have me recommend their products

Bought the V8 stick vaccum through Harvey Norman and absolutely love it. Simple and easy to use, I wish the battery lasted a little longer, but otherwise great.

Très déçu !
Je vous ai signalé depuis août les problèmes de brosses (2u) que vous deviez me remplacer, cependant vous m’avez indiquez que les pièces défectueuses étaient en rupture de stock et maintenant vous me parlez de réparation alors que l’appareil est encore sous garantie. J’ai vraiment l’impression qu’on se moque du monde. Et pendant tout ce temps comment j’entretiens le sol.?Envoyez moi un nouvel appareil et reprenez votre mauvaise série ou remboursez moi.
Cordialement

Compared to my 10 year old Dyson fan this new version is not exactly quiet like they say it is, the plastic feels cheaper and brittle. Still looks nice. Very light.
Cable…given that Dyson prudential drives in their design asthetic it is odd they have used a chocolate coloured electrical cable on a white and silver coloured appliance. Why not pick up on one of the existing colours for harmony and a neat visual aesthetic? This is not good.

Another issue, the internal call centre is TERRIBLE! When I pay 4-5 x more for a Dyson fan vs a Kmart fan if similar style, I don’t expect to receive inferior standards of service when I need help.
Having to repeat myself 4 or 5 times and still not get a simple query resolved is ridiculous. Sitting on hold unnecessarily for extended periods, again over a simple enquiry that should have and could have raven 1minute!!! Then when I ask to speak to an Australian service department I am ignored and they try to put me through to another department within the international call centre despite me pressing the correct enquiry on automated service.
I eventually was transferred to an Australian based customer service member who resolved my query in 30 seconds. I was also told that the OS call centre is meant to transfer customers to Australia upon request.

I’ll look elsewhere for my next fan as Dyson isn’t worth the extra money.

I have always trusted dyson and I still have no complaints about their products. Always good quality.
But honestly. Buy their products off someone else. They officially have the worst customer service in Australia. I ordered a Airwrap I.D which cost around $700, expected delivery time of 2-5 days. Yet after 7 business days I had no product, and not a single email, text or phone call to say my delivery was delayed. I had no tracking number or information on where my product was. So, I messaged on their chat bot and finally got an email. But the email didn't give me information, no, instead it said that they will have to do an investigation and I would have wait another 3-5 business days (delivery was already 2 days late). I couldn't believe my eyes so I replied and asked if they could offer a partial refund or giftcard. But no, all they could say was please be assured we are looking into this for you, plesae wait 3-5 business Days. I followed up on the 3rd business day and I got no response.
I have now sent 4 different emails over the last 3 days and not received a single response via email, text or phone, truly pathetic. Yes they are good quality product but the worst customer service in Australia.

They’ve done it again ! Qantas FF has rejected the legitimate points I earned from shopping online with one of their partners – Dyson Australia.

I purchased a vacuum cleaner directly from the Dyson website, not eBay. I decided to make this purchase solely because of the "3 points for $1 spent" offer. I did this by firstly connecting to Dyson through the Qantas shopping website where the red circle was displayed with the message that "Qantas Shopping has access to this website". I know enough by now not to use Extensions, and therefore I didn't. Although why this would be a problem I'll never know as the staff can never explain it.

After several months, my points had not been credited, so I lodged a missing points inquiry form. Eventually after submitting further financial information on the purchase (twice) and waiting nearly 3 weeks, they finally responded saying “We have looked into your query and unfortunately, can now confirm that the store has declined the points earn on this purchase. As the transaction tracking was awarded to another source, ie you shopped another offer, direct retailer edm or engaged a browser plug in for example”.

As I have previously said on numerous occasions to Qantas Shopping – their system is way too user un-friendly and complex. Scrap it and start again. This would also enable them to sack most of their employees, who take forever to answer these sort of missing points inquiries anyway, and who just continually make mistakes. Here's a chance QANTAS to save some big money. If there were no inquiries about missing points, there would be no need for the hundreds of staff you employ to investigate them would there ?

Dyson benefited from my purchase as a result of the Qantas FF program - no other reason - but not any more. I won't be doing business with them ever again. Both Qantas and Dyson are just using the FF incentive to make money and are trying to avoid allocating points wherever possible. The cost to them of the points redeemed are miniscule compared to the cost of the purchase. You'd think their reputation would be worth far more than the negative reviews that are being lodged everywhere online about them.

When I contact Dyson with a forlorn attempt to review my case and make a formal complaint, I've no doubt Dyson will blame Qantas, as Qantas has blamed Dyson. I've seen it all before - too many times! What Dyson and all other sellers on the Qantas Shopping website should do, is to complain to Qantas about their system. It's not working for their customers and will badly affect their sales. Obviously the poor old customer carries no weight when complaining to Qantas, but maybe the sellers do. The people I'm emailing at Qantas FF are probably from an Asian Call Centre which means they take no responsibility and do nothing about it.

I have requested that a complaint be escalated to more senior management but no doubt it will just get ignored again.