Dyson Opiniones 

The Dyson robovac is the worst robovac I have ever had! The app is horrible most days it takes me 20 mins to get the app to work and I constantly have to manually turn the robovac off and restart. This is beyond frustrating when I am trying to turn it on when I am not home. The machine bashes into my furniture and easily gets stuck. Barry life is a joke! I can go on and on!! Do NOT buy this machine.

Best service experience ever. I asked to have my stick vacuum serviced and instead of taking it and charging me for the service, they worked out what the problem was and I paid $19 for a new filter and left after ten minutes with a completely functioning vacuum.

Always great experience with Dyson.

When under warranty they really take care of you. I purchased stick vac V12 from Dyson. It's had issues, but they resolve it quickly and do a live video call to troubleshoot.

I opt for the extended warranty always, and the unit has been serviced and replaced when needed and I've been happy with the vacuum and its capabilities.

I’ve been a Dyson customer for many years and currently own more than six of their appliances, including the Dyson Cinetic Big Ball Animal vacuum, Hot + Cool Air Purifier, V7 handheld, and DC16 handheld vacuum — just to mention a few. Until now, I’ve always trusted Dyson for its quality and innovation.
Recently, a small but essential part broke on my Dyson DC16. I contacted Dyson expecting a straightforward replacement, but was told the part is no longer available. Their only “solution” was for me to purchase an entirely new machine — even though my DC16 still works perfectly aside from this one missing part.
This is incredibly disappointing. Dyson promotes itself as a brand built on sustainability and long-term product support, yet their actions suggest otherwise. Forcing loyal customers to discard an otherwise functional product simply because of one unavailable part is the opposite of sustainability.

To make matters worse, the best they could offer me was a 25% discount on a new machine — far less than the discounts Dyson publicly advertises during sales. As someone who has invested thousands of dollars into Dyson products, this offer felt dismissive and insulting.
The message is clear: Dyson would rather push new sales than stand behind their existing products or look after their most loyal customers. That approach damages trust, loyalty, and brand reputation.

This experience has completely soured my opinion of Dyson. Unless something changes, I will seriously reconsider any future Dyson purchases — and I know many other customers reading this review will feel the same.

Dyson, this is your chance to prove that you value your customers and your sustainability promises.

I read so many reviews before purchasing the supersonic hairdryer as it’s definitely a pricey product .. I decided to go for it despite the negative reviews. I used it twice, over 1 week and then it started cutting out after 20 seconds. 1 WEEK it lasted .
Customer service are helpful, but I couldn’t get a replacement, it was either send to be fixed or return, wait who knows how long for my refund, then re purchase. I’m at least glad it broke within the 40 day return period or I would have been forced to send back for repair and wait.
Super disappointed as it was great at drying my thick hair.
But now I’ve lost faith in the brand, so will buy something else.

The following review details my disappointing service i received from Dyson Australia in September 2025.
The review is not related to any Dyson product. It is only related to Dyson Australia Customer Service.

I have written this review as i wanted others who deal with Dyson Customer Service in Australia to be aware of the poor service they could potentially receive.

On the 16th September 2025 I decided that i would purchase a pair of Dyson OnTrac headphones that they had on offer on their Australian website.
I decided to chat with a sales person via their chat service as i wanted to ask for a loyalty discount. I have in the past purchased a fair few Dyson products and was aware of a $100 discount off $500. Alas my product was $399 and did not qualify for the current discount. After a fair bit of discussions they offered me $10 off which equated to a discount of 2.5%. Not much i know. I had asked if i could purchase a total of $500 for the $100 discount but the discount was only applicable to single items of $500 or more.

The sales person asked which model of headphones i wanted and what colour accessories. I looked on their site and picked the colours i wanted. I took a snapshot of the colour selection and gave this to the sales person informing them of the name and part number of the accessories. The sales person put the order through as this was the only way to gain the $10 discount. There was no discount code i could use to create the order online myself.
I was told the order was all complete and i would receive an email confirming it soon. Soon after i received the email but discovered that the wrong colour choices for all items including the headphone had been selected as shown in the email order details. I immediately contacted Dyson via the chat but did not receive any word back. I repeatedly messaged them but with no reply on the 16th. I then tried again on the 17th but was met with a lot of negativity from Dyson customer service saying that it was all okay the order was fine. They informed me that someone from Orders would be in touch in 2-3 days to discuss my order. But i felt this was too long as we needed to sort it now. After repeatedly informing them that the order was wrong and can i speak to someone I eventually received a call from Dyson. No apology was offered for the mistake that they had made with my order. I asked them to cancel my order and we could order another one with the correct accessories. They confirmed my order was cancelled and that the new order was going to be the correct parts now. I asked that given the mess that had been caused would they offer a discount for the new order as a good will gesture. The sales person said they would try. Then later i received an update saying as a good will gesture they were offering $10 discount. I pointed out this was not a good will gesture as this is what was offered already as a loyalty discount on my previous order. I was disappointed they had lied.
Then a few hours later on the 17th Sept 2025, i received two emails saying that both of my orders were with DHL for delivery. I immediately contacted Dyson only to be informed that they now were saying they couldn't cancel the order but if i wanted to i could always return the wrong item with their 45 days free returns warranty. I would then receive a refund once i had returned the item.
I was extremely annoyed at this as i now have to arrange to return the wrong order Dyson created before i can get a full refund.
Dyson customer service have not apologised for any of this or even helped. Relying on me to contact them.
I have now been charged $800 for two headphones when i only wanted one pair. I now have to wait for the wrong items to arrive, and then take it to the post office or somewhere to return it at my own convenience.
Dyson have proven to be extremely difficult to deal with and provided poor support.
I would not recommend them.
If i could have i would have just ordered on their site. Dealing with customer service is hard. Avoid at all cost.

J’ai commandé le nouvel Dyson Airwrap le 21 août et je ne l’ai toujours pas reçu. On m’écrit qu’il y a eu un problème technique avec ma commande mais personne ne me donne plus d’informations.
La ligne téléphonique me donne 5 min d’attente plus 10 puis 20 min. On m’écrit que je vais le recevoir dans 3 -4 jours mais les jours passent et toujours rien!Pour le prix exorbitant je trouve que c’est un manque de respect.

Dyson sells refurbished vacuums thru EBay as Dyson Direct. The units arrive looking new and said to be updated and refurbished as returns, Pricing makes opportunity hard to pass up.

As previous Dyson owners, including the Animal 2 model, we decided to update to the Animal 3. The unit that arrived appeared brand new and never used. When we turned on the wand portion worked however the floor vacuum head did not. The arm when lowered should turn off wand and start the head. Our head spinned however the suction did not work at all. We looked at our unit and immediately noted that a part was missing that locks into play when arm is lowered.

In contacting Dyson support they immediately have to initiate the warranty even though unit was brand new and delivered within 24 hours. After this is done they put you on hold to check with tech support and then come back and say unit is bad and you will need to return to EBay. They would not assist with any replacement and exchange. They simply demanded a second unit be purchased which would tie up funds with no true comfort the refund would take place.

Placing return is the only choice on EBay and Dyson then took almost 5 full business days to review claim and they reluctantly then provided label. They suggested they mail label outside of EBay however they never did.

Meanwhile a BBB complaint issued, was quickly answered but demanded this unit be sent to local repair facility for repair. They were not willing to exchange nor help with immediate return. Currently we have a unit somewhere with their return carrier and awaiting refund. They never offered any reasonable resolve or ability to receive a replacement of either new or truly refurbished condition.

The worst customer service ever!
Airwrap doesnt work very well, curls fall immediately. Do not reccomend for how much you pay.

purchased Dyson V11. pricey but worth it. easy to use and powerful.

I got a message after a week that the shipper had cancelled my delivery for no reason. I called Dyson and they said someone would get back to me in 48 hours. No urgency or further support offered. They don't care less!

Terrible customer service! I paid for two Vacuum parts and only one arrived. No one interested in following up with the freight company. I still can’t use my vacuum and now I’m out of pocket. Shameful customer service from Dyson 😡

Bought the dyson V11 stick vacuum online. It arrived fast athe setup was easy. Cleaning feels way quicker now, and battery lasts longer than I thought

I visited the Dyson Service Centre at Castle Hill, North West Sydney on Tues 12 Aug 25 to address issues with my upright vacuum. All Staff communicated clearly and set realistic expectations. The service was done in less than an hour with a clear explanation of the problem at hand.

Dyson dyson dyson shame on you
Your customer service is appalling
I replaced my little black upright Dyson which was doing an amazing job with a $700 unit, it was useless it didn’t heat up the room at all even with doors closed I rung Dyson themselves and spoke to a guy named JP he told me there was a better unit that gave out more heat so I purchased the unit for $899 he lied about that and the postage time he said it would be to me within 3 – 5 business days it took over a week to get to me it was just as useless as the first one I brought so I rung Dyson again and this time spoke to a manager she gave me the option of returning one or both I decided to give the latest one I brought a chance for a little bit so I returned the first one I brought, I gave them all my details to process the refund it was processed on the 14/07/25 and still not in my bank over 3 weeks later within this time I also returned the second one I brought to try and make it a quicker process I took the Dyson to the store at Castle Hill over week hadn’t heard from them and nothing had showed up in my bank account so I rung them on the 22/07 spoke to a different manager this time as the first one wasn’t available so I proceeded to tell her a run down of what happened she looked into the first one said it should be in any time now but it was unusual that it was taking to long and looked into the second one as they had received it but no refund had been started after this call got refund for the second unit still nothing for the first spoke to a different manager again finally got an answer there was a wrong number in the details. Can someone explain to me why someone from Dyson couldn’t call me to say something was wrong and double check the details. I will never ever own another Dyson product they are overpriced and don’t do what they claim and waiting on refunds are worse.

Ho ordinato un aspirapolvere i primi di aprile a tutt'oggi nemmeno l'ombra.
Nonostante i solleciti, continuano ad aprire pratiche e dicono che mi faranno sapere.
Dopo 4 mesi, incredibile!!!
Purtroppo ho già pagato.
Ho perso tutta la stima di questa azienda.

Don’t buy direct from Dyson - terrible shipping company and terrible customer service.

Ordered a replacement part for my vacuum and it arrived quickly.

We purchased the Gen5 Complete from Dyson after testing them at some local retailers. We purchased this device solely because we had saved and had just had our solid hardware floors repolished. We did not want to damage the new surface, so did some investigations and bought this as it was sold for 'hard' floors.

Upon using the device a few times, we noticed some scratches in the floor. We were upset but did not know where they were from. Then one evening, I was vacuuming and the green light was illuminating the floor. I witnessed the vacuum putting deep and horrible scratches in the floor. I was devastated.

We contacted Dyson and sent through all of the images and even a video I managed to get of it happening again. We checked the bottom of the vacuum and it looked fine.

Dyson was very slow in their communication. They sent us a new head and despite this, knew it must be a design flaw when it occurred again. They asked for the whole vacuum to be sent back. This was frustrating as we no longer could clean our carpet areas. The vacuum was checked (despite only being new) and nothing was found. They sent it back - missing parts. As such, we could still not vacuum. Weeks passed and they went to blame us for the part not being there. Thankfully, I had taken photos of the box packed ready for return and it showed it was there. Eventually, they sent us a new part.

The company stated that a small item must have gotten lodged and scratched the floor. Our floors are never that dirty to have large items on them. Secondly, we would have picked anything up that was larger prior to vacuuming! Despite this, they wiped their hands of all liability.

After 18 months of complaints (again, we just had our floors repolished) we were not willing to give up. They asked us to get quotes to fix this problem. We live in a small country town, so getting tradespeople here was a nightmare and took weeks of organising, taking time off work to be home etc. We sent the quotes back and received a simple NO! I asked why they would request quotes if they were not even going to consider them.

WE NEVER ONCE asked for our floors to be totally repolished. We just wanted the areas impacted to be fixed or at least the money to buy a mat to cover them!

They said no again. NOWHERE in their brochure does it list this as a possibility. That you should inch by inch inspect your floor before vacuuming for micro items! A simply crazy notion. In addition, this vacuum was their new, top of the line model!

Since we did not want the rest of the floor damaged, we chose to return the device. All we ever wanted was to fix the damage caused by Dyson's device. If there was any information in their brochure saying this was even a possibility, we would never have purchased.

We were left with over 18months of poor communication, going weeks with no reply, to disrespectful and unprofessional assistance. They also wanted to 'talk' on the phone once we said we were lodging an official complaint. They did not like being asked to record all communication via email! I will never promote this company and tell everyone we can about their poor product, but more so their terrible customer service

We never once wanted more than help to resolve the issue. We were patient and polite. Unfortunately, Dyson no longer takes their products and customer service seriously.

Order not arrived in promised time frame. Was on phone all morning. They won’t tell me when me when delivery will be. Also making it hard to cancel order. Unethical. Taking it up with bank and ombudsmen. Dyson do not have an email either!