ECL | Person-centred Care Opiniones 

378
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My grandson was interviewed by Linda Lloyd, inclusive employment screening officer. My grandson has autism and finds it hard to understand what people say to him if it is unfamiliar. Linda explained... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Mum has just started one day a week at Millicents Day Centre. The staff are friendly, patient and caring. It’s reassuring to know that Mum is being well cared for in a safe, secure environment with pl... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My Mother has been attending Millicents day centre for a few years. This is really an exceptional place for elderly people. The staff are brilliant with her and each day they run various activities, w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

All of the Care Assistants who worked with Mum were extremely professional and always had a friendly, cheerful manner. Their care, compassion, and attention to Mum’s wellbeing were incredibly reass... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Organización de servicios sociales
  2. Centro asistencial de día

Escrito por la empresa

ECL provides care and support services in Essex, Havering and West Sussex, supporting thousands of people to live safely and independently within their own homes and local communities. Our services support older people, adults with learning disabilities, adults receiving reablement services and people with sensory impairment.

ECL | Person-centred Care

Escrito por la empresa

ECL values itself as being a quality, responsive and progressive organisation.
Our mission is to provide existing and new customers with choice and control when accessing services that support their independence and for ECL to be recognised as the company that best meets their needs.

Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

378 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(378)

91 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Amazing ECL

Katie, our customer connect, is really helpful and supportive. She has helped my son, with ASD, to gain confidence and gain valuable experience not only in a working environment, in a voluntary setting, but also key social skills and better understanding of what is expected in a work setting. Katie's support has been invaluable. Without it my son would not progressed as far as has. He now feels ready to start seeking employment again, after some difficulties and set backs when first seeking work.

18 de julio de 2024
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Respuesta de ECL | Person-centred Care

It has been a pleasure to support your son.

I have seen him grow in confidence from when I first met with him to now, after volunteering for several months.

He has learnt some valuable skills that will set him up for seeking paid employment. It has been good to see him voice when he didn’t like something and to ask to try something new. A massive achievement for him!

Thank you for your lovely review,
Katie Connah
Community Connector

Valorada con 5 estrellas sobre 5

Fabulous Team

What an amazing team ECL are. Katie is an amazing Job Coach and has been a consistent throughout my son's employment. Katie thoroughly understands Joe's needs and has been so supportive throughout the whole employment experience.
Communication is excellent, emails answered and follows up on outstanding items with Joe's employer. A great team and people we can trust. THANK YOU

18 de julio de 2024
Opinión espontánea
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Respuesta de ECL | Person-centred Care

Hi Sam,

Thank you so much for leaving such a positive review regarding the support Joe has received from Katie and the Inclusive Employment team, it’s lovely to hear that Joe is receiving great support throughout.

We are so pleased for Joe and continue to wish him the best in his employment.

Thanks again,
Lauren

Valorada con 5 estrellas sobre 5

ECL are a fantastic team who have…

ECL are a fantastic team who have supported my daughter with ASD to find employment. Mel has exceeded my expectations for the level of support she has given to my daughter in finding work. ECL understand the individuals difficulties and adapt the process to ensure the best outcome. Fabulous service

1 de julio de 2024
Opinión espontánea
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Respuesta de ECL | Person-centred Care

Hi Tina,

Thank you for your lovely feedback that reflects our Inclusive Employment service.

I am thrilled that we exceeded your expectations and I’m glad we were able to find your daughter a role that matched her skills.

We are looking forward to continuing the support and seeing your daughter flourish in her new role.

Many thanks,
Sam,
Inclusive Employment Team Manager - North

Valorada con 5 estrellas sobre 5

Extremely helpful

ECL were great for helping me get back into employment after my previous contract ended. Right from the start Mel was very patient and understanding of my circumstances which I really appreciated, I was able to secure a position quicker than I thought too, would definitely recommend!

22 de mayo de 2024
Opinión espontánea
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Respuesta de ECL | Person-centred Care

Hi Olivia,

Thank you for taking the time to write a lovely review.

It has been a pleasure to support you in finding a new role and we look forward to seeing you flourish in your role and supporting you to sustain your employment.

Many thanks,
Sam Goldsmith, Inclusive Employment Team Manager - North

Valorada con 5 estrellas sobre 5

Wendy and reece have been really…

Wendy and reece have been really helpful, dispite how unusual my methods of doing things can be, they are both kind and know exactly what they are doing. This is a great service.

9 de julio de 2024
Opinión espontánea
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Respuesta de ECL | Person-centred Care


Hi Jack,

Thank you for taking the time to write the brilliant review.
It has been great to see you develop within your role and we look forward to seeing you excel in your employment.

Many thanks,
Sam Goldsmith, Inclusive Employment Team Manager- North

Valorada con 5 estrellas sobre 5

ECL Highfields, Chelmsford

My mother has been attending ECL Highfields Chelmsford every week. She loves going and the ladies who work there are fantastic. Nothing is too much trouble and they are so kind and caring. This is the first time she has attended anything like this and it has helped her confidence hugely. I will always be grateful.

2 de julio de 2024
Opinión espontánea
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Respuesta de ECL | Person-centred Care

Hello,

Thank you very much for leaving a lovely review. It has been a pleasure spending time with your mum and seeing her confidence improve from when she first attended.

Wishing her all the best!

Thank you again,
Sam

Valorada con 5 estrellas sobre 5

Hannah has so much patience with my…

Hannah has so much patience with my rather avoidant 19 year old! I feel that without her support, my young person would not have come out of her bedroom, so the fact that she is now travelling into town, volunteering in a charity shop and interacting with people she doesn’t know is a positive indication that she is able to develop her independence. Without Hannah’s support this would have seemed an impossible task.

14 de junio de 2024
Opinión espontánea
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Respuesta de ECL | Person-centred Care

Thank you very much for a lovely review! Your daughter has achieved so much more confidence through her volunteering now, it is so good to see her thrive in her new role.

She will certainly be able to develop her newfound independence and aspirations for the future.

With Best Wishes
Hannah

Valorada con 5 estrellas sobre 5

Excellent support in finding employment

As a person with Autism, I've often found looking for employment a difficult task.

But thanks to Hannah and the Autism employment team at ECL, I've been about to excel in area that I otherwise would have thought impossible, from interview prep and job searching to learning cover letters and buzzwords.

I highly recommend their services and I am confident that if I didn't have them in my corner, I wouldn't have my current job at all.

Cheers, Hannah

20 de mayo de 2024
Opinión espontánea
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Respuesta de ECL | Person-centred Care

Congratulations Cyrus on achieving your dream role. You have worked so hard to prepare for this position and deserve this employment outcome.

I am certain you will continue to excel in all your endeavours, and look forward to hearing of all your progress, well done!

With Best Wishes

Hannah

Valorada con 5 estrellas sobre 5

Amazing Team

Richard and his team were our saving grace for my 19 yr old son who had been let down by the school system for not achieving level 4s in GCSE’s which stopped him getting any apprenticeship or jobs. ECL where so helpful and thorough with my sons needs and wants and I really couldn’t recommend their services enough. Thank you ECL

5 de enero de 2024
Opinión espontánea
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Respuesta de ECL | Person-centred Care

Hi Kelly,

Thank you so much for taking the time to write these lovely words regarding the service you have received from the inclusive employment team. It has been amazing to see how well your son has done and what he has achieved. We are so happy to be a part of his employment journey. I will pass your compliment to the team.

Thank you

Richard - Inclusive Employment Team Manager

Valorada con 5 estrellas sobre 5

ECL have been great helping with job seeking

ECL have been great in helping to find my daughter her first paid job.

Lisa, her consultant, is very warm and friendly and made us feel at ease. She is very professional and helped to write a CV, apply for jobs, attended the interview and arranged for support for the initial shifts to help her settle in.

7 de marzo de 2024
Opinión espontánea
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Respuesta de ECL | Person-centred Care

Hi Deborah,

Thank you for taking the time to leave this lovely feedback. It’s great to hear how Lisa’s support made you feel at ease and helped your daughter get her first paid job!

Thank you again,
Adele – Inclusive Employment Team Manager

Valorada con 5 estrellas sobre 5

Finding employment

ECL
In person meetings, rather than phone calls or emails.

Quick response from ECL in arranging and carrying out initial screening discussion.
First meeting with Inclusive Employment consultant was just over a week later.

I liked the idea of being a Green-keeper. I got the idea whilst watching some videos on ECL’s website about a previous client of ECL.

Inclusive Employment Consultant - Mark

My Inclusive Employment Consultant and I work well together.

They attended my Job Seekers Allowance (JSA) meeting at the Job Centre.

Took me on a CV drop tour to local golf clubs. This included introducing me and ECL to the golf club staff.

They introduced me to and hosted discussions with staff at Essex County Council who co-ordinate accessible apprenticeships.

I’m currently working at a local golf club as a trainee Green-keeper on a three-month contract.

Given me hope and something to work towards.

12 de marzo de 2024
Opinión espontánea
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Respuesta de ECL | Person-centred Care

Hi Edward,

Thank you so much for leaving such lovely feedback regarding the support you have received from Mark within Inclusive Employment.

We are so pleased you have found a role which suits your skills and interests and we wish you the best of luck in your role!

Valorada con 5 estrellas sobre 5

Very Happy

Our team have recently been working with Ian to help a lady we support to improve her skills and make her dream become a reality. It has not been easy, but, with Ian's patience and persistence we are definitely on the way to make some of her goals become a reality. We still have a little way to go but with his determination, ideas and thinking outside he box, I truly believe she will get the happy life and the feeling of importance that she longs for. I can't thank you enough for the support you have given us and her.

30 de mayo de 2024
Opinión espontánea
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Respuesta de ECL | Person-centred Care

Thank you very much for leaving us such an amazing review! I have nothing but compliments for Danielle at forget me not caring.

She has gone above and beyond to ensure the best results for the adult we are supporting.

She works in a person-centred way and has collaborated in a refreshing and inspiring manner.

Valorada con 5 estrellas sobre 5

Care after discharge from hospital

We can’t thank you enough for the care Paul received and the support you gave me. We couldn’t have managed without you. Your kindness and professionalism is outstanding. We can’t praise you enough

19 de mayo de 2024
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Respuesta de ECL | Person-centred Care

Hello,

Thank you so much for taking the time to leave a review. We are so pleased you had a great experience with our team!

Thanks,
ECL Marketing team

Valorada con 5 estrellas sobre 5

A big thank you

A big thank you to the staff and caring team for your support in helping me get back safely on my feet. A very professional and friendly team

14 de mayo de 2024
Logotipo de ECL | Person-centred Care

Respuesta de ECL | Person-centred Care

Hello,

Thank you so much for taking the time to leave a review. We are so pleased you had a great experience with our team!

Thanks,
ECL Marketing team

Valorada con 5 estrellas sobre 5

Keep supporting me

Keep supporting me

13 de mayo de 2024
Opinión espontánea
Logotipo de ECL | Person-centred Care

Respuesta de ECL | Person-centred Care

Hello,

Thank you so much for taking the time to leave a review. We are so pleased you had a great experience with our team!

Thanks,
ECL Marketing team

Valorada con 4 estrellas sobre 5

Thank you Katie Connah for your huge…

Thank you Katie Connah for your huge support in caring and guiding my sister. My sister has gained more independence and confidence and you are the person working hard behind it . You are such a kind and wonderful person and I personally felt very connected by the way you treated my sister and my family . I am very sure your service will be a big support as a community connector to the community and we wish you all the very best to support more and more people in need in our community and a big thanks to ECL for your huge support to the community.
I strongly support ECL and wish them my best in supporting to bring a better life for the people in need in our community .

2 de mayo de 2024
Opinión espontánea
Logotipo de ECL | Person-centred Care

Respuesta de ECL | Person-centred Care

Hello,

Thank you so much for sharing your journey with us! I have enjoyed watching your sister grow and develop her skills whilst I have been supporting her. I have seen such a change in her confidence, it has been a joy to be part of her journey.

Thank you again,
Katie

Valorada con 5 estrellas sobre 5

The consultant I worked with was very supportive, understood my needs and really seemed to care.

When I started working with ECL I was working in an extremely stressful job and feeling overwhelmed.

Kelly’s support made all the difference in not only helping me find a role that's perfect for me but supported me through the interview process as well.

She helped me find a new job within a small team who are extremely supportive and I now look forward to going to work and feel a lot less stressed.

I wouldn’t have done nearly as well without the support from ECL Inclusive Employment.

I highly recommend ECL.

9 de mayo de 2024
Opinión espontánea
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Respuesta de ECL | Person-centred Care

Hi Craig,

Thank you for taking the time to leave this lovely feedback. It’s great to hear how Kelly’s support has allowed you to find a role that is perfect for you! We wish you all the luck with your job!

Thank you
Adele – Inclusive Employment Team Manager

Valorada con 5 estrellas sobre 5

Great Professional Care and Expertise

I want to thank ECL for their expert care of my brother. Kim Martin, Trusted Assessor, steered us through all the steps toward establishing what we needed to do and the help we could have from other bodies. Gabriella Twine provided enormous support in guiding my brother through complex application procedures for support. Ashley, the Occupational Therapist, has made weekly visits that have greatly aided my brother's recovery: she has encouraged him towards activity and engendered real positivity and determination. Her very real expertise and tips have been very, very useful indeed. The carers have all shown real patience, empathy, and professional skill in caring for my brother since his discharge from hospital. I should particularly like to thank Sara from Corringham whose unassuming endless good humour and common sense were welcomed by my brother. I cannot thank ECL enough for all the help that has been given. Regards Elaine.

24 de marzo de 2024
Logotipo de ECL | Person-centred Care

Respuesta de ECL | Person-centred Care

Thank you for your sincere review! It was such a pleasure to read the kind words that you wrote about the staff and the service that they provided.

ECL’s aim is to ensure that our customers receive the highest quality service, during a time that may have been difficult.

I will ensure that I share your review of thanks with the team, especially those staff that you named personally.

Thank you once again for taking the time to write to us and expressing positive feedback, it is lovely to hear how the team has made difference.

May I take this opportunity to wish you good health and best wishes for the future.


Yours sincerely,

Ruth Wingrove-Smith
Area Business Manager
ECL South West Essex

Valorada con 5 estrellas sobre 5

Katie Connah my community connector has…

Katie Connah my community connector has been very helpful, she made finding volunteering clear. She showed patience and kindness. I am enjoying my volunteering.

25 de abril de 2024
Logotipo de ECL | Person-centred Care

Respuesta de ECL | Person-centred Care

I am really happy to have supported you to find your volunteering, I can see you are growing in confidence.

Keep up the good work!

With Best Wishes,
Katie

Valorada con 3 estrellas sobre 5

Ecl need investigating for poor management and planning

The staff that come into your home are undervalued, they are all amazing.
The people who sit behind a desk, trusted assessors and area managers are rubbish. Be prepared to be told and not heard. This service is run so poor in the office. The staff who come and visit patients to support and reable are amazing. The planners and trusted assessors and managers are all poorly trained and have no common sense or compassion. Be prepared to be treated like a toddler

3 de abril de 2024
Opinión espontánea
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Respuesta de ECL | Person-centred Care

Hi Louie,

Thank you for sharing your feedback, we’re sorry your experience didn’t match your expectations. ECL aims to ensure that our customers receive the highest quality service.

We have passed your comments onto our quality and governance team, and they are investigating it with our management team.

If you have any more feedback, please get in touch with us by emailing feedback@essexcares.org.

Thank you,
Paulina

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