Electricals Online Opiniones 

940
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great products and competitive prices! I was fortunate that I was able to purchase large goods, i.e. solar panels and then collect locally to me in Doncaster. Warehouse staff were fantastic, friend... Ver más

Valorada con 5 estrellas sobre 5

The Visonic PowerMaster-10 G2 alarm kit was exactly advertised with alarm panel, external wireless alarm box with strobe and sounder, 2 wireless key fobs, a door sensor and three PIR sensors. The... Ver más

Valorada con 5 estrellas sobre 5

Bought the Delonghi PinguinoEX100 Air conditioner, a lot cheaper than the big electrical shop and sent next day delivery. Customer service was outstanding, even with me keep asking, when will it c... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

The unit arrived in good time & product seemed fine. However, the fan failed after 4 days use, I have now spent 2 weeks jumping through hoops & chasing to get a replacement & still do not have confirm... Ver más

Información sobre la empresa

  1. Mayorista de artículos eléctricos

Escrito por la empresa

Electricals Online (or EO for short) are a new and innovative wholesaler of electrical goods on the online market, we aim to provide our customers with market leading prices online and to deliver them the best customer service possible. The directors of Electrical Online have all worked for some of the biggest electrical wholesalers across the U.K. They saw trade industries drastically change in the age of the internet and came together to pool their knowledge and experience to create EO. More than simply an online retailer, they launched EO’s membership programme in commitment to helping fellow tradesmen grow and futureproof their own respective businesses.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

940 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 42% de las opiniones negativas

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4,4

Todas las opiniones

(940)

116 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Slightly annoying

I would have given 5 stars but for a few things that could have been better. I initially ordered a hoymiles micro inverter, which is designed to plug into a standard UK 13amp socket outlet, this was a pre order item due to be shipped on the 18/6/25, however I heard nothing when that date had been and gone.
I decided to cancel the order and get a refund as the status on their site had changed to the 23/6/25, but it did also say ready to ship next day, but I didn't know which to believe, but I got the refund no problem.
Then I noticed they had a similar item, slightly more expensive but in stock, and would do the job, it would have been nice if they had contacted me explaining the delay, and had an alternative item in stock, anyway I paid the extra and got this item.
Then I opened the box only to realise I needed an additional connector to make a lead, in order to connect it to the socket outlet, it's annoying the manufacturers selling an item designed to be plugged in and not including the special plug or lead. I checked the description to see if it mentioned needing the plug, but I didn't see it on the electricals online site, it's there to order in the accessories section, but I assumed something designed to be plugged in would come with the accessories to actually plug it in, so be warned if you ever order one of these.

16 de junio de 2026
Opinión espontánea
Logotipo de Electricals Online

Respuesta de Electricals Online

Thank you for your review, Anthony. We appreciate the positive review considering the circumstances, so thank you.

Apologies for the delay with the product and the issue with the cable. The reason we didn't inform you about the other item which was in stock is because it isn't a like for like alternative for the out of stock inverter, it's a professional item and doesn't come with the UK plug, hence the issue you had there.

I hope this helps to clear things up.

Many thanks,
Team EO

Valorada con 5 estrellas sobre 5

Product was as ordered and quick…

Product was as ordered and quick delivery. How ever I did have issues with the product once fitted (Easee EVcharger) and could not get in touch with them. I emailed Electricals online and they supplied a phone number for me to ring which was very helpful, problem quickly sorted after a phone call.

8 de junio de 2026
Opinión espontánea
Logotipo de Electricals Online

Respuesta de Electricals Online

Glad to hear that we could provide a good service and that they sorted this out for you. If we can help you with anything else please keep in touch.

Valorada con 5 estrellas sobre 5

Awkward product, great customer support

I bought a product that wasn't quite right for me. It was big and awkward to deliver and, therefore, big and awkward to return. During the whole process, I talked to Sam, who was great to deal with and the level of delivery and service were spot on. Thanks Sam

11 de junio de 2026
Opinión espontánea
Logotipo de Electricals Online

Respuesta de Electricals Online

Thank you for the feedback Mark, I appreciate it and I'm glad I could be of help :)

Best regards,
Sam

Valorada con 5 estrellas sobre 5

Fantastic customer service

Fantastic customer service. Sam (the Team EO) was brilliant and kept me in the loop constantly when I emailed. Highly recommend

4 de junio de 2026
Opinión espontánea
Logotipo de Electricals Online

Respuesta de Electricals Online

Thank you for the kind review, it's much appreciated and I'm glad that you are happy with our service!

Many thanks,
Sam

Valorada con 5 estrellas sobre 5

AI found them to be the cheapest and…

AI found them to be the cheapest and they were ! Purchased items came with 48 hrd - well done !

27 de mayo de 2026
Opinión espontánea
Logotipo de Electricals Online

Respuesta de Electricals Online

Interesting to see that AI is recommending us now! Thank you for the positive review, we appreciate the feedback.

Valorada con 1 estrellas sobre 5

Wasted over 30 mins sorting out an oder…

Wasted over 30 mins sorting out an oder of over £120. Then told ph no the delivery isn't FREE. that'll be another £100. When a site says free delivery over £75 it should mean it!

Also if youre aelling solar panels why not sell the battery and cabling to go with it!

2 de junio de 2026
Opinión espontánea
Logotipo de Electricals Online

Respuesta de Electricals Online

Hello,

Apologies, but unfortunately as shown on the site our delivery is not free for all items, this is detailed in our shipping policy, and whenever we mention free delivery on our site we add an asterisk to detail that there is a caveat. This fee is also shown at checkout.

As you can understand, solar panels are large and heavy, and have to be delivered on a pallet, the costs we charge for shipping them are simply are our costs from the carrier. This is the case on the majority of others sites, and if they don't charge for shipping it is normally built into the price instead. I understand it is inconvenient, but we do try our best to detail this shipping rate on our website and sadly we can't lower the cost.

I can also confirm that we do sell batteries and cabling, all of which can be found on our site.


Many thanks,
Sam - Team EO

Valorada con 5 estrellas sobre 5

Great service

Great service, product delivered promptly

15 de mayo de 2026
Opinión espontánea
Logotipo de Electricals Online

Respuesta de Electricals Online

Many thanks for the feedback.

Valorada con 5 estrellas sobre 5

Efficient transaction and supply of…

Efficient transaction and supply of electric radiators at a competitive price. Good communication and goods delivered with 24 hours.

5 de mayo de 2026
Opinión espontánea
Logotipo de Electricals Online

Respuesta de Electricals Online

Many thanks for the kind review.

Valorada con 5 estrellas sobre 5

Excellent service and they even to come…

Excellent service and they even to come out to undertake the work on a public holiday. Would recommend them again

25 de mayo de 2026
Opinión espontánea
Logotipo de Electricals Online

Respuesta de Electricals Online

Many thanks for the review, we appreciate the feedback and are glad you had a good experience with us.

Valorada con 5 estrellas sobre 5

Great service and speedy customer…

Great service and speedy customer enquiry response . Dealt with everything brilliantly and much appreciated. Thank you

23 de mayo de 2026
Opinión espontánea
Logotipo de Electricals Online

Respuesta de Electricals Online

Many thanks for the review, we appreciate the feedback and are glad you had a good experience with us.

Valorada con 5 estrellas sobre 5

Great company to deal with

Great company to deal with. I purchased an electric charger, was unable to install due to issues with estate management company. Made electricals online aware, they were happy to take back and refund me in full.

Good company.

7 de mayo de 2026
Opinión espontánea
Logotipo de Electricals Online

Respuesta de Electricals Online

Many thanks for the review, we appreciate the feedback and are glad you had a good experience with us.

Valorada con 5 estrellas sobre 5

This is the first time I have used this…

This is the first time I have used this company. My
electrician sent me the link to Electricals Online to look at some spotlights I wanted as an example, so after checking other websites I decided to order from them.
The website was easy to use, although It wasn't as easy as it should have been to find the correct chrome bezel to fit it, this option should have been given when ordering, I nearly gave up!

The ordering and payment process was easy and after that very good email communication from both company and DPD their delivery partner.

I would recommend and will again when the opportunity arises.

29 de abril de 2026
Opinión espontánea
Logotipo de Electricals Online

Respuesta de Electricals Online

Thank you for the review, Julian. We appreciate the 5* review, especially considering the issue with the bezels!

Thank you for your kind recommendation.


Many thanks,
Sam - Team EO

Valorada con 5 estrellas sobre 5

Excellent service

I ordered my floor lamp at 1pm, it was delivered the next day at 10.30am, excellent service! AND I love my new lamp!

4 de mayo de 2026
Opinión espontánea
Logotipo de Electricals Online

Respuesta de Electricals Online

Glad to hear it! Thank you so much for the review.

Valorada con 5 estrellas sobre 5

great service experience

great service experience, I made a mistake in my order and when I noticed I reached out to them and they were able to update my order in no time and send me a correction by email.
The delivery wasn't exactly the next day, it took a couple of days to receive the item but all good.

24 de abril de 2026
Logotipo de Electricals Online

Respuesta de Electricals Online

Thank you for the review, I'm glad we managed to sort this out for you and I apologise for the delay.

Valorada con 5 estrellas sobre 5

Good communication & very quick…

Good communication & very quick service. Prices on par & a little less than others. Website could do with an upgrade for more info on products, but works ok. We will use again.

8 de mayo de 2026
Opinión espontánea
Logotipo de Electricals Online

Respuesta de Electricals Online

Many thanks for the feedback, Chris. We appreciate the 5* rating and will make sure to take your comments on board.

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