Emmiera Group have provided a first class service .I am speaking from experience .My sofa had a leaning fault .From first contacting the group everything was done in a matter of days .I received regul... Ver más
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Consulta las opiniones de los clientes
I had a fauty sofa from Paltronas sofa, damaged in delivery. Emmiera were instructed to attend to replace the faulty part. Company are super professional, prompt, keep you in the loop all the wa... Ver más
Just had a five year old individual chair repaired because of wooden spar coming loose and squeeking badly. Service pre repair helpful and unpressured. Technician who turned up precisely on time was... Ver más
La empresa ha respondido
The could more honest with way check the fault with mattress it's clearly not fit for purpose tying a piece of string across the bed you have lay on it to understand customer concerns would like to ha... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Información de contacto
Reino Unido
- emmieragroup.com
4,6
Excelente
11 mil opiniones
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Jason from Kent was absolutely…
Jason from Kent was absolutely fantastic when he came to fix my mum’s chair. There had been numerous issues with my mum’s Hsl chair and essentially, hsl turned a blind eye to my mum, despite her being 92 and suffering a stroke. Jason however, said he wouldn’t leave a 92 year old without a chair for the weekend and continued until he fixed it for her. What a true gentleman and a lifesaver!
8 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you so much for taking the time to share this wonderful feedback.
We’re truly delighted to hear about the exceptional service Jason provided. His dedication, compassion, and determination to ensure your mum wasn’t left without her chair—especially given her circumstances—really reflect the values we strive for as a company. He is indeed a credit to the team, and we’ll make sure your kind words are passed on to him.
We’re very sorry to hear about the difficulties you experienced previously, but we’re so pleased that Jason was able to step in and make such a positive difference.
Thank you again for your kind comments—it really means a lot to us.
Communitcation and service
Communication and service was excellent, the technician dealt with the issue very happy with the result.
7 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your kind feedback.
We’re really pleased to hear that you found both our communication and service to be excellent, and that the technician was able to resolve the issue to your satisfaction. Your comments mean a lot to us, and we’ll be sure to share them with the team.
Kind regards,
The Team
good experience just waiting too long for parts
Overall it was a good experience just the turnaround time for the part is like four to six week seems a bit too long is it transported by carrier pigeon.
7 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your feedback—we’re really pleased to hear that overall you had a good experience with our service.
We completely understand your frustration regarding the turnaround time for parts. While we always aim to complete repairs as quickly as possible, certain components do need to be ordered directly from the manufacturer, and unfortunately the dispatch times are outside of our control. That said, we continue to monitor orders closely and do everything we can to minimise delays.
We appreciate your patience and your sense of humour, and thank you again for taking the time to share your experience.
Kind regards,
The Team
The engineer Steve was very good and…
The engineer Steve was very good and did an awesome job.
7 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your kind feedback.
We’re delighted to hear that Steve provided such a great service and did an awesome job. We’ll be sure to pass your comments on to him—it will mean a lot.
Kind regards,
The Team
Don’t be afraid to ask questions. The Technician will be only to please to answer them.
Excellent service, technician arrived on time was very professional. I could not reset the recliner to the upright position. How ever within a couple of minutes he had corrected the fault and took the time to explain the problem and what I could do to correct it should it occur again .
7 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for your detailed and thoughtful feedback.
We’re delighted to hear that you found the service excellent and that the technician arrived on time and acted professionally throughout. It’s great to know he was able to quickly resolve the issue with your recliner and took the time to explain the cause and how to manage it should it happen again.
We always encourage customers to ask questions, so it’s especially pleasing to hear that this made a positive difference to your experience.
Thank you again for taking the time to share your comments.
Kind regards,
The Team
Quality repair service
The company communicated well to let me know when the techician was due. He arrived within the time slot, was courteous and respected our property by removing his outdoor footwear on entry. He took the cushion seat pad to his van and repaired it within 10 minutes, you wouldn't have known there had been an issue with the stitching before. Great service.
7 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your wonderful feedback.
We’re really pleased to hear that our communication kept you well informed and that the technician arrived within the allocated time. It’s great to know he was courteous, respectful of your home, and able to carry out the repair so quickly and to such a high standard.
We truly appreciate your kind comments and are delighted that you were happy with the service provided.
Kind regards,
The Team
The man who attended in the allootted…
The man who attended in the allootted slot was very helpful explaining fully how the mechanics of the chair worked
7 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your kind feedback.
We’re really pleased to hear that the technician was helpful and took the time to fully explain how the chair works. Providing clear guidance is an important part of the service we aim to deliver.
If there’s anything we could have done to make your experience a full 5 stars, we’d love to hear your thoughts.
Kind regards,
The Team
Very professional
Jason was highly professional, on time, well presented and solved the problem efficiently.
Thanks again Jason
7 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your kind feedback.
We’re delighted to hear that Jason was professional, punctual, and efficient in resolving the issue. It’s great to know he left such a positive impression, and we’ll be sure to pass on your thanks to him.
Kind regards,
The Team
Impressed with service and repair
Just had a five year old individual chair repaired because of wooden spar coming loose and squeeking badly. Service pre repair helpful and unpressured. Technician who turned up precisely on time was clean courteous and skilled.Loose wooden spar refitted and chair put back together perfectly. Very impressed.
6 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you so much for your kind feedback!
We’re delighted to hear that you had a positive experience from start to finish. It’s great to know our team provided helpful, pressure-free advice beforehand, and that our technician arrived promptly and delivered a clean, courteous, and professional service.
We’re especially pleased that the repair resolved the issue and that your chair is now back in perfect condition. Your comments mean a lot to us and will be shared with the team.
Thanks again for taking the time to leave such a wonderful review!
Arrived on time carried out the repair…
Arrived on time carried out the repair to may chair quickly and made no mess. Very happy with his work.
6 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you so much for your kind feedback! We're delighted to hear you were happy with the service and that the repair was carried out quickly and efficiently. We'll be sure to pass your compliments on – it means a lot to the team. Thanks again for taking the time to share your experience! 😊
The technician arrived on time
The technician arrived on time, was friendly and helpful. He was fully aware of the problems and immediately remedied those he could. He photographed those he was unable to fix as part of his report telling me he would place an order for fabric to replace the damaged pieces. By the end of the working day, I received an email from Emmiera confirming the fabric was on order, given a time frame and advised a further appointment would be made when it was received. A very favourable impression.
6 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you so much for your detailed and positive review. We’re delighted to hear that the technician arrived promptly, was friendly, and able to resolve the issues efficiently.
It’s great to know that the process—from identifying what could be fixed on the day to arranging replacement fabric and keeping you informed—met your expectations. We always aim to provide clear communication and a smooth experience, so your feedback is very much appreciated.
We’re pleased we’ve made a favourable impression and look forward to completing the remaining work for you soon.
We were told my Emmiera Group there…
We were told my Emmiera Group there would be 11 week wait for the part to fix our reclining armchair , it was delivered to them but then delivered to us for the technician to replace , appointment was fairly easy to arrange after receiving an email to book , on arrival of technician he was very pleasant and very respectful of our home took his trainers off and had the part replaced in 5 to 10 minutes ,
Very Satisfied customer thank you
6 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you so much for your kind review. We really appreciate you taking the time to share your experience.
We’re pleased to hear that, although there was a wait for the part, everything from delivery through to booking the appointment went smoothly for you. It’s especially nice to know that our technician made such a positive impression—being respectful of your home and completing the repair quickly and efficiently.
Your satisfaction means a great deal to us, and we’re delighted we could get your armchair back in full working order.
Thank you again for your feedback!
Emmiera technician repair
The Emmiera technician arrived on the due date to fix my tv cabinet . He fixed the chip in the cabinet quickly Brilliant servicenow you can't see where the chip was. Brilliant service
6 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your wonderful feedback!
We’re delighted to hear that our technician arrived as scheduled and was able to repair your TV cabinet quickly and to such a high standard. It’s especially great to know that the finish looks as good as new.
Your kind words about the service are truly appreciated, and we’re so pleased we could deliver such a positive experience for you.
Thank you again for your support!
Damaged aleather chair…
The daunting task faced by Zed in repairing my damaged leather chair. He spent ages trying to get a close colour match and was very careful in exacting it. We were super impressed with the care he took in matching the colour. Ten out of ten.
6 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you so much for your fantastic review.
We’re delighted to hear how impressed you were with Zed’s work. Colour matching leather can be a very detailed and challenging process, so it’s great to know his patience, skill, and attention to detail really stood out.
Your “ten out of ten” feedback means a lot to us, and we’re so pleased we could restore your chair to your satisfaction.
Thank you again for your kind words!
Two Professional Technicians
We recently had two separate visits from Emmiera technicians. Both Matthew and Simon were polite, friendly and knowledgeable. They sorted the main problem that we had with our sofas and carried out their work in a professional way. Thank you
29 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your kind feedback.
We’re pleased to hear that both Matthew and Simon provided such a positive experience during their visits. It’s great to know they were able to resolve the main issue with your sofas while maintaining a friendly and professional approach throughout.
Your comments are very much appreciated, and we’ll be sure to pass on your thanks to them.
Thank you again for taking the time to share your experience!
Service was great.
Communication was great.
The person who came to fix the sofa did a great job, in fact I wish that it had been him that built the sofa in the first place.
5 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your lovely review.
We’re really pleased to hear that you were happy with the communication and the quality of the repair provided. Your comment about wishing he had built the sofa in the first place certainly made us smile!
It’s great to know the technician delivered such a high standard of work and left you feeling confident in the result.
Thank you again for your kind feedback—it’s very much appreciated.
Technician arrived on time and did an…
Technician arrived on time and did an excellent repair.Very friendly and explained everything he was doing.
5 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your kind review.
We’re delighted to hear that our technician arrived on time and carried out the repair to an excellent standard. It’s also great to know that their friendly approach and clear explanations made the experience even better for you.
Your feedback is very much appreciated, and we’re so pleased we could provide a positive service.
Thank you again for taking the time to share your experience!
Repair sofareat communication with the repair…
Great communication with the repair side of things. Excellent repair, polite, tidy on time. Great.!! Delivery side of parts was 💩 though as had no idea of when coming & was just left inside gate.!
5 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your feedback and for your 4-star rating—we really appreciate your kind comments.
We’re delighted to hear that you were happy with the communication from our repair team and that the technician carried out the work to such a high standard, arriving on time and leaving everything tidy.
We’re sorry to hear about your experience with the parts delivery. Our deliveries are handled by a third-party courier, and we understand how frustrating it can be when communication is unclear. Your feedback has been noted, and we will share this with the courier to help improve visibility and delivery standards going forward.
Thank you again for taking the time to share your experience—it’s invaluable in helping us improve our overall service.
Mattress check
The could more honest with way check the fault with mattress it's clearly not fit for purpose tying a piece of string across the bed you have lay on it to understand customer concerns would like to have second appinion.Mr D griffiths.
1 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
We understand your disappointment with the outcome of your recent mattress assessment, particularly if you feel that there is a manufacturing issue with it.
With every respect to customers, our experienced technicians are experts in their field and conduct these assessments every working day.
We have reviewed the technician's report and images and can confirm that he has conducted all of the industry-recognised tests correctly, to ascertain if the mattress is performing as it should be in accordance with its type, age, and manufacturer guidelines.
While the tests may not seem very scientific, they are incredibly accurate.
A store note has been added to our portal for your retailer, advising them that you have asked for a second opinion.
As we do not manufacture or sell mattresses and attended at the instruction of your retailer, we need their permission to send a different technician out.
We would recommend that you speak to your retailer directly.
Great job……….thank you!
The technician was very prompt at carrying out the repair, he arrived during the allocated time and was very friendly indeed - a very nice bloke.
He did a great job and we are really happy with the result - thank you.
5 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your lovely review.
We’re delighted to hear that the technician arrived within the allocated time, was friendly, and made such a positive impression. It’s great to know that the repair was carried out promptly and to a high standard, and that you’re so happy with the result.
We’ll be sure to pass on your kind comments—feedback like this is always appreciated.
Thank you again for taking the time to share your experience!
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