Emmiera Group have provided a first class service .I am speaking from experience .My sofa had a leaning fault .From first contacting the group everything was done in a matter of days .I received regul... Ver más
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Consulta las opiniones de los clientes
I had a fauty sofa from Paltronas sofa, damaged in delivery. Emmiera were instructed to attend to replace the faulty part. Company are super professional, prompt, keep you in the loop all the wa... Ver más
Just had a five year old individual chair repaired because of wooden spar coming loose and squeeking badly. Service pre repair helpful and unpressured. Technician who turned up precisely on time was... Ver más
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The could more honest with way check the fault with mattress it's clearly not fit for purpose tying a piece of string across the bed you have lay on it to understand customer concerns would like to ha... Ver más
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Información sobre la empresa
Escrito por la empresa
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Información de contacto
Reino Unido
- emmieragroup.com
4,6
Excelente
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Mattress check
The could more honest with way check the fault with mattress it's clearly not fit for purpose tying a piece of string across the bed you have lay on it to understand customer concerns would like to have second appinion.Mr D griffiths.
1 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
We understand your disappointment with the outcome of your recent mattress assessment, particularly if you feel that there is a manufacturing issue with it.
With every respect to customers, our experienced technicians are experts in their field and conduct these assessments every working day.
We have reviewed the technician's report and images and can confirm that he has conducted all of the industry-recognised tests correctly, to ascertain if the mattress is performing as it should be in accordance with its type, age, and manufacturer guidelines.
While the tests may not seem very scientific, they are incredibly accurate.
A store note has been added to our portal for your retailer, advising them that you have asked for a second opinion.
As we do not manufacture or sell mattresses and attended at the instruction of your retailer, we need their permission to send a different technician out.
We would recommend that you speak to your retailer directly.
Great job……….thank you!
The technician was very prompt at carrying out the repair, he arrived during the allocated time and was very friendly indeed - a very nice bloke.
He did a great job and we are really happy with the result - thank you.
5 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your lovely review.
We’re delighted to hear that the technician arrived within the allocated time, was friendly, and made such a positive impression. It’s great to know that the repair was carried out promptly and to a high standard, and that you’re so happy with the result.
We’ll be sure to pass on your kind comments—feedback like this is always appreciated.
Thank you again for taking the time to share your experience!
Matt was very professional done his job…
Matt was very professional done his job well
Thanks 😊
5 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your kind review 😊
We’re really pleased to hear that Matt provided a professional service and completed the repair to a high standard. We’ll be sure to pass your feedback on to him.
Thanks again for taking the time to share your experience!
Engineered Inspection
Apparently, a professional mattress inspection involves taking a few photos, rolling around on it for 10 seconds, and putting down a string and a plastic card. The physical inspection of the mattress lasted less than a few minutes, and the technician was gone in 15 minutes.
The inspection was clearly rushed and lacked any sort of expertise expected. Emmiera claim these are industry-standard checks, yet I think anyone would agree a 10 second test is not an adequate amount of time to check a mattress. A full inspection should take between 45 – 90 minutes, which would actually justify the cost.
It's no wonder that Dreams uses this company for its inspections, because they don't actually do any real inspecting and are clearly engineered to be in favour of the companies paying them to carry out these jobs.
Emmiera have claimed the mattress was on an 'unsuitable base' - the mattress is situated on solid wooden panels. Structurally, a flat solid platform provides an identical base to a solid divan base. The technician carried out their report as logically the mattress is on a solid supportive base.
A £2000 mattress should not be sagging or lumpy after two weeks - but the technician did absolutely nothing credible to properly inspect my faulty mattress. The response from Emmiera makes me question the legitimacy of their business practices carried out on behalf of Dreams.
5 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
We are sorry to hear that you disagree with our expert technician's findings following your mattress assessment earlier today.
Having reviewed the report we can confirm that our technician has correctly conducted all of the industry-recognised tests to determine if the mattress is faulty.
Given the mattress was not on a suitable base, this should have been an automatic invalid claim, however, our technician still carried on with the visit.
Our technician's findings were that the mattress was performing as it should be in accordance with its type and age (< two weeks old).
We understand you must be disappointed if you believe your new mattress is faulty, however, as previously stated, our technicians are experts in their field and frequently conduct these assessments from a professional perspective.
3* awarded
3* awarded, not for the repair - which was excellent, but the booking process. I cannot believe that booking a home repair is devolved remotely having been taken away from the operatives. I waited 4 hours only to have the repair person arrive at 4hrs 5mins without any prior notification. OakFurniture get your act into gear.
29 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your valuable feedback.
We are sorry that the booking process did not meet your expectations.
A number of our retailers request that booking links are sent so that customers are able to arange an appointment online, for convenience. The contact number for our Customer Services line is provided with every booking confirmation so that customers can call in and speak to an operator.
Having checked our records, we can confirm that on 28/04/26 @ 18:31:36, a text message was sent to your mobile number,advising that our technician was due to arrive with you the following day, between 11:06 and 15:06.
The same message was also sent on 29/04/26 (the date of the appointment) at 08:21:26.
Unfortunately our technician did not arrive until approximately 6 minutes after the time window.
Please accept our apologies if our technician did not contact you to advise he was running late. This will be addressed directly with him.
I had previously contacted Emmiera Group
I had previously contacted this company to report a crease in the riser recliner chair mainly used by my wife we only got the new riser recliners which was ordered via SCS in November 2025 was delivered on 27th February 2026 and within a few weeks this fault was reported the technetium Elmira Group on his visit attempted to fix this and while there noticed a fault in the Riser Recliner which required the full metal frame under this chair with piston to be replaced. As I was aware a Technician was going to call on 28th April 2026 to carry out this repair I went online and reported that this crease on the first recliner has not been resolved and my concern is that as this riser recliner is only weeks old when this fault has developed what will this fault be like in several months will the leather tear etc. my thought was if I contact SCS it’s likely that the first technician to visit will return to replace the metal frame as he is aware now of both issues. It was not the same technician that visited and although he changed the frame below the chair after he left I noticed that he had left the old frame next up my bin with the packaging box next to it ( this frame will not fit in my recycling bin and my authority will charge £45 to uplift
I contacted Emirates Group to inform them of above I was advised by the person I spoke with that they would check this out and that he would call me at the end of the day which did not take place. I then received an notification to advise that I make an appointment for a visiting technician when I went into see dates I could not see anything until months from now I thought I would wait on checking again I got a message saying that I was not able to access a date for visit as my job had not been allocated or words to that effect I accept companies can be busy however this is not a new issue but an ongoing one extremely disappointed with this service and we are now in May and the matter has not been resolved extremely disappointed in both SCS and Emmiera Group
28 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
We are sorry to hear that the old mechanism has not been collected yet, and for any inconvenience this has caused you.
As we do not make nor sell furniture, we rely on manufacturers and suppliers for the parts.
Due to the size of the mechanisms, these are generally delivered directly to the end user as our technicians are unable to accommodate them on their vehicle.
We will ask a member of our booking team to contact you to arrange an appointment for the mechanism to be collected.
Technician lovely, company not so great
The technician who come out was very very friendly. He was a lovely guy and explained everything perfectly. He would get 5 stars alone. However, the company itself... I had an appointment booked and waited nearly 4 weeks to get to the day an no one turn up. I called up and they told me it has been cancelled due to a miscommunication between the store and them. But no one called me to tell me this, just cancelled it. The did book me another appointment but I think the communications is shocking.
1 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
We apologise if you feel the communication with our company has not been of the high standard we pride ourselves on.
Please be assured that this will be investigated and addressed internally.
We are pleased to hear that our technician, Lee, did a sterling job and we will pass your compliments on to him.
Thank you for taking the time to share your experience and giving us the opportunity to respond and put steps in place to improve going forward.
Caring and thorough fitter.
The fitter that came to to rectifie the problem with my recliner was Extremely friendly, thorough, helpful and very professional.
He is a credit to your company.
1 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you so much for your wonderful feedback.
We’re delighted to hear that the technician provided such a caring, thorough, and professional service. It’s especially great to know they were friendly and helpful throughout, and that they left such a positive impression.
Your comment that they are a credit to our company means a lot to us, and we’ll be sure to pass on your kind words.
Thank you again for taking the time to share your experience!
Sofa backrest decided to go abit wobbly…
Sofa backrest decided to go abit wobbly still working but not right
Emmiera cam out new the problem and fixed it quickly and no fuss
Guys very pleasant and on time
1 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
hank you for your kind review.
We’re pleased to hear that our team was able to quickly identify and fix the issue with your sofa backrest without any fuss. It’s great to know they arrived on time and made a positive impression with their pleasant approach.
We’re glad everything is now back to normal, and we really appreciate you taking the time to share your experience.
Thank you again!
Sofa repair
Well communicated very efficent, and repair done correctley, the engineer was nice and friendly.
1 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your kind feedback.
We’re delighted to hear that you found our communication clear and the service efficient. It’s great to know the repair was completed correctly and that the technician was friendly and pleasant throughout.
Your comments are very much appreciated, and we’re pleased we could provide you with a positive experience.
Thank you again for taking the time to share your review!
Chair Service
Excellent service from a very competent technician
23 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your kind review.
We’re delighted to hear that you received excellent service from our technician and that their competence stood out. Your feedback is greatly appreciated, and we’re pleased we could provide such a positive experience.
Thank you again for taking the time to share your thoughts!
Great experience
The technician arrived when expected, he was very friendly and efficient and he has fixed the gap in my corner unit, it hadn’t been set up properly first time around.
30 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your feedback.
We’re pleased to hear that the technician arrived as expected and provided a friendly and efficient service. It’s great to know the issue with your corner unit was successfully resolved and that everything is now set up correctly.
Your feedback is much appreciated, and we’re glad we could provide a positive outcome for you.
Thank you again for taking the time to share your experience!
Just brilliant.
They were friendly, helpful and efficient. Keep up the good work you 2 .
1 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your kind review.
We’re really pleased to hear that our technicians were friendly, helpful, and efficient throughout your visit. Your encouragement means a lot, and we’ll be sure to pass your “keep up the good work” message on to the team!
Thank you again for taking the time to share your feedback 😊
Helpful
Helpful, told us all along who was coming, and allowed us to pick times and days convenient. The spare parts we needed were ordered by them with a 12 week delivery, happily getting on a 2 week window which meant our couch issue was sorted quicker than expected.
1 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your valuable feedback.
We are delighted that you found the appointment process met your expectations and that the parts arrived sooner than anticipated, meaning that the issue with your sofa could be resolved.
We would love to know how you feel we could have improved upon your experience?
Have a lovely day.
Excellent service from a very polite…
Excellent service from a very polite engineer
1 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
We’re delighted to hear that you received excellent service and that our technician made a positive impression with their polite and professional approach.
Your feedback is greatly appreciated, and we’re pleased we could provide such a positive experience.
Thank you again for taking the time to share your thoughts!
Great experience helpful on the phone…
Great experience helpful on the phone arrived on time great at his job when he got here really friendly checked everything over before he fixed the problem very thorough I'm really pleased
1 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your wonderful review.
We’re so pleased to hear that you had a great experience from start to finish, from the helpful support over the phone to the technician arriving on time and carrying out such a thorough repair. It’s especially nice to know how friendly and professional he was, taking the time to check everything carefully before fixing the issue.
We’re delighted that you’re so pleased with the result and truly appreciate you taking the time to share your feedback.
Thank you again!
Excellent from start to finish
Excellent from start to finish! Repair carried out to the painted surface of my sideboard so well that you would never know it had been damaged. Your representative was polite, efficient and very personable. Thank you.
1 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your fantastic review!
We’re delighted to hear that you were happy with the repair to your sideboard and that the finish looks as good as new. It’s always our aim to achieve seamless results, so your feedback really means a lot.
We’re also pleased that our technician delivered a polite, efficient, and personable service throughout your visit.
Thank you again for your kind words—we truly appreciate your support!
Good service
1 de mayo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your feedback.
We’re pleased to hear that you were happy with the service provided. Your support is very much appreciated.
Thank you for taking the time to leave a review!
Dependable service
Technician was sent to restore the staining on the wood. Friendly, efficient and timely service everytime.
28 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your kind review.
We’re delighted to hear that our technician provided a friendly, efficient, and timely service while restoring the staining on your wood. It’s always our goal to deliver a consistent and high-quality experience, so your feedback is greatly appreciated.
Thank you for taking the time to share your experience!
Armchair repair
The Emmiera technician arrived on the due date to fix my adjustable armchair. The footrest was stuck in the raised position. The parts had been pre-delivered by Emmiera, so he was confident that he had everything to carry out the repair. He went through a process of elimination, found the faulty part and had it fixed all within about 30 minutes. Brilliant service.
29 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your fantastic review.
We’re really pleased to hear that the technician arrived as scheduled and was able to resolve the issue with your adjustable armchair so efficiently. It’s great to know that having the parts pre-delivered helped ensure a smooth repair, and that the fault was quickly identified and fixed.
Providing a prompt and effective service is always our goal, so your “brilliant service” feedback is greatly appreciated.
Thank you for taking the time to share your experience!
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