We had a slight problem with the fitting of the legs on our new chair. After advising the furniture supplier about the problem we were given a date when a technician would visit. He came punctually, q... Ver más
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Consulta las opiniones de los clientes
Emmiera Group have provided a first class service .I am speaking from experience .My sofa had a leaning fault .From first contacting the group everything was done in a matter of days .I received regul... Ver más
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I had a fauty sofa from Paltronas sofa, damaged in delivery. Emmiera were instructed to attend to replace the faulty part. Company are super professional, prompt, keep you in the loop all the wa... Ver más
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A technician come to fix sofa on 2 separate occasions both asked what needed doing? First tec was only given 80 mins to fix faulty lumber heat but company didn’t tell him the interiors needed to be... Ver más
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Información sobre la empresa
Escrito por la empresa
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Información de contacto
Reino Unido
- emmieragroup.com
4,6
Excelente
11 mil opiniones
Ha contestado el 100% de las opiniones negativas
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Your Staff member was very Polite & Professional
Your Staff member was very professional, polite. The service provided was excellent, prompt and they resolved the issue. Very respectful approach towards our home.
28 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for your kind feedback. We’re delighted to hear that our staff member was professional and polite, and that you found the service to be excellent and prompt. It’s great to know the issue was resolved efficiently and that our engineer treated your home with respect. We really appreciate you taking the time to share your experience and thank you for choosing us.
The engineer turned up was very polite…
The engineer turned up was very polite and sorted out the problem very satisfied with the work completed
28 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your feedback. We’re pleased to hear that the engineer arrived as expected, was very polite, and resolved the problem to your satisfaction. It’s great to know you were happy with the work completed. Thank you for choosing us, and please feel free to contact us if you need any further assistance in the future.
The engineer arrived on time and was…
The engineer arrived on time and was totally professional in dealing with us and explaining step by step the procedure in rectifying and correcting our problem.
28 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for taking the time to share your feedback. We’re pleased to hear that our technician arrived on time and conducted the visit in a professional manner. It’s great to know that the explanation of the steps involved was clear and helpful, ensuring you were fully informed throughout the process. Thank you for choosing us, and please don’t hesitate to get in touch if we can assist you further.
Good communication
Good communication. A choice of appointments convenient to me. Dominique was friendly helpful and informative about the repair and respectful of my home
27 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your kind feedback.
We are really pleased to hear that you found our communication clear and that the appointment options suited your schedule. It’s especially great to know that Dominique was friendly, helpful, and informative, and treated your home with respect throughout the visit.
If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Have a great day!
Good service
The guy that came was polite and professional. He could see the issue and carried out a steam clean on the problem area. Improved the issue but time will tell. I was kept up to date with date and time of attendance .
27 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for taking the time to share your feedback.
We are pleased to hear that the technician was polite and professional, and that the issue was identified and improved during the visit. It’s also great to know you were kept well informed regarding the appointment.
We appreciate your comments regarding the results, and we hope the improvement continues over time. Should you have any further concerns or require additional assistance, please don’t hesitate to get in touch.
Have a lovely day!
I am very happy with the repair to my…
I am very happy with the repair to my damaged footstool. Emmiera organised a technician for my day off. He did an excellent job 👌
27 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for your kind feedback.
We are delighted to hear that you’re happy with the repair to your footstool and that everything was arranged conveniently around your day off. It’s great to know the technician was able to carry out the work to such a high standard.
If there’s anything further we can assist you with in the future, please don’t hesitate to get in touch.
Have a lovely day!
Excellent job
Such an excellent job by a very skilled technician (Liam). We were thrilled by the results.
27 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you so much for your kind words!
We are delighted to hear you were thrilled with the results. Liam will be especially pleased to know his work made such a positive impression. We truly appreciate your feedback and look forward to helping you again in the future.
Have a lovely Afternoon!
Got cancelled at least twice but…
Got cancelled at least twice but Dominic sorted everything, star man!
26 de marzo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your feedback.
We are sorry to hear the appointment was cancelled more than once, but we’re really pleased that Dominic was able to get everything sorted for you in the end.
I’ll make sure your kind comments are passed on to him.
If there’s anything else you need, please don’t hesitate to get in touch.
Have a lovely Evening!
I wanted an independant report on my Sofa and chair for a duspute.
I wanted an independant report on my Sofa and chair for a duspute. Excellent service from start to finish. Staff on phone very helpful and efficient, same with the engineer who was very experienced and knowlegeable. Best money I have ever spent. Highly recomend the company.
28 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you so much for taking the time to leave such a fantastic review. We’re delighted to hear that you were happy with the independent report on your sofa and chair, and that our team were helpful and efficient throughout the process. It’s especially great to know that our engineer’s experience and knowledge gave you confidence and value for money. Your recommendation really means a lot to us, and we’re pleased we could support you during your dispute. If we can help again in the future, please don’t hesitate to get in touch.
Very good and attentive service.
24 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your kind feedback. We’re very pleased to hear that you found our service both attentive and of a high standard. Your comments are greatly appreciated and will be shared with the team.
Very satisfied.
I was referred to this company from SCS. It wasn’t a manufacturing fault but caused by delivery and assembly staff.
The young technician who arrived at me on the 24th April was so friendly and helpful. He sorted out the problem with the footstool, on checking he discovered another fault, the screws holding the hinges were broken, quickly replaced them. Nothing was a problem to him. A very professional technician. He is a credit to your Company.
24 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for taking the time to share your experience with us. We appreciate you explaining the situation and are pleased we were able to help resolve the issues with your footstool.
We’re delighted to hear such positive feedback about the technician who attended on 24th April. It’s great to know he was friendly, helpful, and thorough in identifying and resolving not only the original problem but an additional fault as well. Your comments about his professionalism mean a great deal to us, and we’ll be sure to pass on your kind words to him.
Thank you again for your review
Repair to Leather Sofa
All staff were professional and competent. In particular we would like to thank Derek who did a very good repair to our leather sofa.
20 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for taking the time to leave such a positive review. We’re delighted to hear that you found all our staff professional and competent. A special thank you for mentioning Derek — we’ll be sure to pass on your kind words to him. It’s great to know you were pleased with the repair to your leather sofa.
We really appreciate your feedback and your support.
Great service
Great service, prompt updates and work completed to a high standard
23 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your positive feedback. We’re delighted to hear that you received great service, prompt updates throughout the process, and that the work was completed to a high standard. We really appreciate you taking the time to leave a review and look forward to assisting you again should you need us in the future
Great service
Great service , quick and efficient, dean done a great job thank u
24 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your great feedback. We’re really pleased to hear you found the service quick and efficient, and that Dean did a great job. We’ll be sure to pass your kind comments on to him. Thank you for choosing us and for taking the time to leave a review.
The appointment process was a good experience
The appointment process was trouble and stress free easy to use app appointments shown and you could choose date confirmed right away, on day of visit we were contacted to be given time and time was stuck to, the upholsterer was polite knowledgeable explained what he was doing answered all questions very happy with service throughout would recommend
24 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for your detailed and positive feedback. We’re delighted to hear that you found the appointment process straightforward and stress‑free, and that our app made it easy to view availability, choose a suitable date, and receive instant confirmation.
It’s great to know that communication on the day of the visit was clear and that the agreed time was adhered to. We’re equally pleased to hear that our upholsterer was polite, knowledgeable, and took the time to explain the work being carried out and answer all of your questions.
Thank you for your recommendation and for sharing your experience. Feedback like this is greatly appreciated and reinforces the level of service we aim to provide throughout the entire customer journey.
Harry was fabulous
Harry was fabulous! Repaired our sofa to a high standard and was really friendly
23 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your wonderful feedback. We’re delighted to hear that Harry was able to repair your sofa to a high standard and that his friendly approach made the visit such a positive experience. We’ll be sure to pass your kind comments on to him. Thank you for taking the time to leave a review and for choosing our service.
Great company
Lovely gentleman came and checked the sofa, ordered more stuffing and was back within the fortnight. On time, fixed it, very polite and all looks wonderful.
24 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your lovely feedback. We’re so pleased to hear that our technician was able to assess the sofa, arrange the additional stuffing, and return promptly to complete the repair. It’s great to know the visit was on time, the work was carried out efficiently, and that you found him polite and professional. We’re delighted that everything now looks wonderful and really appreciate you taking the time to share your experience.
Brilliant
Brilliant . Respected property and done an amazing job very fast too
24 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your fantastic feedback. We’re delighted to hear that the work was completed quickly and to such a high standard, and that our technician respected your property throughout the visit. Your kind comments are greatly appreciated, and we’re pleased you were happy with the service.
Replace button/ usb unit to couch
Harry our repair technician came to solve a solution with the mechanical buttons and usb/c ports on our sofa.
He was very knowledgeable polite and fixed the issue with knew button/port units
Harry tested the usb/c ports worked and the leg and neck hydraulics systems worked.
Very nice man indeed.
Thank you for your service Harry
24 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for taking the time to leave such a detailed and positive review. We’re delighted to hear that Harry was able to resolve the issues with the mechanical buttons and USB‑C ports on your sofa efficiently.
It’s great to know that he explained everything clearly, carried out the repair by fitting new button and port units, and thoroughly tested the functions to ensure the USB ports and leg and neck hydraulics were working correctly. We’re especially pleased to hear your kind comments about his knowledge, professionalism, and friendly manner.
We’ll be sure to pass your thanks on to Harry. Feedback like yours means a great deal to us and reinforces the standards we aim to deliver with every visit.
Communication was excellent.
Communication was excellent.
Technician was on time, polite professional.
Repair has made a big difference
23 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for your lovely feedback. We’re pleased to hear that our communication met your expectations and that the technician arrived on time and conducted themselves professionally. It’s great to know the repair has made such a positive difference for you. We really appreciate you taking the time to share your experience and will be happy to help again if you ever need us.
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