We had a slight problem with the fitting of the legs on our new chair. After advising the furniture supplier about the problem we were given a date when a technician would visit. He came punctually, q... Ver más
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Consulta las opiniones de los clientes
Emmiera Group have provided a first class service .I am speaking from experience .My sofa had a leaning fault .From first contacting the group everything was done in a matter of days .I received regul... Ver más
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I had a fauty sofa from Paltronas sofa, damaged in delivery. Emmiera were instructed to attend to replace the faulty part. Company are super professional, prompt, keep you in the loop all the wa... Ver más
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A technician come to fix sofa on 2 separate occasions both asked what needed doing? First tec was only given 80 mins to fix faulty lumber heat but company didn’t tell him the interiors needed to be... Ver más
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Información sobre la empresa
Escrito por la empresa
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Información de contacto
Reino Unido
- emmieragroup.com
4,6
Excelente
11 mil opiniones
Ha contestado el 100% de las opiniones negativas
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Replace button/ usb unit to couch
Harry our repair technician came to solve a solution with the mechanical buttons and usb/c ports on our sofa.
He was very knowledgeable polite and fixed the issue with knew button/port units
Harry tested the usb/c ports worked and the leg and neck hydraulics systems worked.
Very nice man indeed.
Thank you for your service Harry
24 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for taking the time to leave such a detailed and positive review. We’re delighted to hear that Harry was able to resolve the issues with the mechanical buttons and USB‑C ports on your sofa efficiently.
It’s great to know that he explained everything clearly, carried out the repair by fitting new button and port units, and thoroughly tested the functions to ensure the USB ports and leg and neck hydraulics were working correctly. We’re especially pleased to hear your kind comments about his knowledge, professionalism, and friendly manner.
We’ll be sure to pass your thanks on to Harry. Feedback like yours means a great deal to us and reinforces the standards we aim to deliver with every visit.
Communication was excellent.
Communication was excellent.
Technician was on time, polite professional.
Repair has made a big difference
23 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for your lovely feedback. We’re pleased to hear that our communication met your expectations and that the technician arrived on time and conducted themselves professionally. It’s great to know the repair has made such a positive difference for you. We really appreciate you taking the time to share your experience and will be happy to help again if you ever need us.
I honestly thought my couch was not…
I honestly thought my couch was not repairable. I was astounded when it looked perfect. Extremely happy with this service
22 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for taking the time to share your feedback.
We are delighted to hear that you were so pleased with the outcome and that the repair exceeded your expectations. It is great to know your couch has been restored and you are extremely happy with the service provided.
Your kind comments are very much appreciated and will be shared with the technician and the team.
If you need any further assistance in the future, please do not hesitate to contact us.
Have a lovely Afternoon!
Really excellent service
The service was prompt, communication was excellent, the technician was on time, professional and supportive. The whole experience could not have been better.
22 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for taking the time to share your feedback.
We are very pleased to hear that you were happy with the service provided and that communication throughout was excellent. It is great to know the technician arrived on time and that you found the service professional and supportive.
Your kind comments are greatly appreciated and will be passed on to the team.
Have a lovely Afternoon!
Fab service
Fab service, the company came through furniture village, our swivel table wasn't working, The Emmiera guy came on time, fixed the problem, showed us what to do if anything occurred in the future and left in 10 minutes! He was very informative and courteous.
21 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for taking the time to share your feedback.
We are delighted to hear that you were pleased with the service provided and that our technician attended promptly, resolved the issue with your swivel table, and took the time to explain how to manage it in the future.
It is also great to know that you found the service informative and courteous. Your kind comments are very much appreciated.
Have a lovely day!
Absolutely amazing technician
Absolutely amazing technician. Took time to inspect the mattress and was so polite and respectful.. Very friendly and did a great inspection. Very approachable and answered all of my questions.
22 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for taking the time to share your feedback.
We are delighted to hear that you were pleased with the service provided by our technician. It is great to know they were polite, respectful, and took the time to carry out a thorough inspection while answering all of your questions.
Your kind comments are very much appreciated.
Have a lovely day!
Quick Service
Very pleased with the service provided by the technician who attended my house this afternoon to sort out my sofas. We had professional, quick and efficient service.
22 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for taking the time to share your feedback.
We are very pleased to hear that you were happy with the service provided by our technician and that the repair was carried out in a professional, quick, and efficient manner.
Your kind comments are greatly appreciated.
Have a great day!
Quick response from Emmiera,arranged a…
Quick response from Emmiera,arranged a appointment quickly and they arrived at date and time arranged,very polite and friendly,and my sofa was fixed in no time,very good company to deal with,would definitely recommend,
21 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for taking the time to share your feedback.
We are delighted to hear that you were pleased with the prompt service and that the appointment was arranged and attended as scheduled. It is great to know that our technician was polite, friendly, and able to complete the repair quickly for you.
Your kind comments and recommendation are very much appreciated and will be shared with the team.
If you need any further assistance in the future, please do not hesitate to contact us.
Have a great day!
In conclusion to a very stressful issue…
In conclusion to a very stressful issue concerning SCS and Emmeria after a near 4 mnth wait for a repair, when dealing with Emmiera to do the repair, at the onset INSIST on them sending a technician to your home at the start or you could be in the 1% their triage team make a wrong assessment to your detriment.
22 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for taking the time to share your experience. We are genuinely sorry for the frustration and stress caused by the initial diagnosis and the delay you experienced before the correct repair was carried out.
You are absolutely right to highlight that, on this occasion, our triage assessment was incorrect. While our remote diagnostic process helps resolve the vast majority of cases efficiently, we fully acknowledge that this fell into the small percentage where an in‑person visit should have taken place sooner, and we apologise that this did not happen at the outset.
Once the issue was fully assessed on-site, we’re pleased we were able to complete the repair, but we understand this does not take away from the inconvenience caused by the extended wait. Your feedback has been shared internally and is being used to review and improve our triage procedures to minimise the risk of this happening again.
Thank you for your patience and for raising this with us. We appreciate your honesty and the opportunity to learn from your experience
Respuesta de Emmiera Group
Thank you for taking the time to share your feedback.
We are delighted to hear that you were pleased with the service and found our technician really helpful. Your comments are very much appreciated and will be shared with the team.
If you need any further assistance in the future, please do not hesitate to get in touch.
Have a great day!
Efficient service
Efficient service, friendly staff and great advice given by the technician. I would definitely use them again
21 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for taking the time to share your feedback.
We are pleased to hear that you found our service efficient and that our team were friendly and helpful. It is great to know that the technician was able to provide useful advice during the visit.
We truly appreciate your kind comments and are delighted that you would choose to use our services again in the future.
If you need any further assistance, please do not hesitate to get in touch.
Have a lovely Afternoon!
Did nothing and gave up
Came on behalf of HSL. Looked at the chair problem saw the problem and went. Apparently called me on phone with report ? Never heard from them again. Called HSL to chase and again nothing. What happens next ? Elderly mother left in discomfort with a problematic chair costing over £2000
30 de marzo de 2026
Opinión espontánea
Respuesta de Emmiera Group
We are sorry to hear that your elderly mother is experiencing discomfort due to her chair.
HSL instructed us to attend to assess any issues and adjust if required.
Our technician has correctly assessed that the chair is not faulty per se. Please note that comfort is subjective and not something that we can measure.
As a gesture of goodwill (as the reported issue is not a manufacturing fault), our technician added booster pads and foam in an attempt to make the chair more 'comfortable' and so that your mother can sit in a more 'upright' position.
Under the circumstances, this was all that we could do and our technician has gone above and beyond.
We are sorry that you remain happy with the chair and can only suggest that you contact your retailer as we do not manufacture nor sell furniture.
Thank you.
Superb service received after referred from SCS
Superb service received after referred to this company by SCS. The guy that visited us was really good. So friendly and explained everything very clearly. Couldn’t have wished for better service.
20 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for taking the time to share your feedback.
We are delighted to hear that you were pleased with the service provided following your referral from SCS, and that our technician was friendly, clear in his explanations, and able to assist you to such a high standard.
Your kind comments are very much appreciated and will be passed on to the technician.
Have a lovely Afternoon!
Excellent service
Excellent communication with Emmiera. The technician arrived on the day and time planned and he sorted everything in 5 minutes. Very satisfied with the service. Thank you
20 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for taking the time to share your feedback.
We are delighted to hear that you were pleased with the service provided by Emmiera and that the technician arrived as scheduled and resolved the issue quickly. It is great to know you are very satisfied with the outcome.
We really appreciate your kind comments and will be sure to pass them on to the technician and the wider team.
Have a lovely Afternoon!
A very pleasant technician knew his job…
A very pleasant technician knew his job very well sorted one problem then discovered another one top man
21 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for taking the time to leave your feedback.
We are pleased to hear that our technician was pleasant, knowledgeable, and able to resolve the issues with your furniture during the visit. It is great to know that both problems were identified and sorted for you.
We will ensure your kind comments are passed on to the technician and the wider team, as this is very much appreciated.
Have a lovely Afternoon!
Efficient service provuded when our…
Efficient service provided when our furniture developed an issue. Would recommend.
21 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for taking the time to share your feedback.
We are pleased to hear that you found our service efficient and that the issue with your furniture was resolved. It is also great to know that you would recommend us.
Your comments are very much appreciated and will be shared with the team.
If you need any further assistance in the future, please do not hesitate to get in touch.
Have a lovely Afternoon!
Excellent work.
We had a member of staff from emmiera come to our home to repair damage caused to 2 x wardrobes, delivered and damaged. The damage consisted of a number of scuffs to both wood and paintwork as well as a significant chip out of a wooden base. The gentleman was first class. He completely repaired all damage caused and the wardrobes are now both flawless. First class workmanship.
14 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for taking the time to share your feedback.
We are delighted to hear that our technician provided a first-class service and that you are pleased with the repairs carried out on your wardrobes. It is great to know that the damage has now been fully resolved and the furniture is back to its best condition.
We will be sure to pass your kind comments on, as feedback like this is always greatly appreciated.
Have a lovely Afternoon!
Needed to wait a week for service,
Needed to wait a week for service,
One visited service person did a thorough check and was able to get recliner working again without needing additional parts or visit. Wish we had known about the reset button before calling !
15 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your honest feedback.
Our aim is to reach customers as soon as we can to resolve the issues with their furniture.
We apologise if you feel five working days was too long for an appointment. It would never be our intention to inconvenience a customer.
Thankfully the issue has been resolved.
They don’t trust their own technicians reports
My reply to your response below- yes leaving multiple reviews doesn’t change your new outcome after your “qualified technicians” deemed it as faulty due to seeing the table quality in person for a person who is purely sat in the office who has never seen the table to decide it wasn’t faulty. My review is to warn people of your “ethically” wrong company. You are ones who cause your bad reviews. No morals whatsoever.
My second bad review for this company as the furniture trade is completely corrupt it seems.
If you have any faulty furniture that is unfixable then god help you if the company uses these to investigate the issue. Don’t be fooled by the good reviews where they have made quick fixes to some furniture if you have a deeper problem with yours.
Technician that came was polite and reported the furniture as a manufacturing fault as it has completely broke after 4 months and could see the material used was not strong enough.
This report appeared to change as it reached DFS to say it wasn’t a fault. After speaking with DFS and Emmiera group who refused to talk to me originally. They finally admitted the technician had reported it as faulty however a person sat in their office decided to change the report instead. They apparently don’t trust their own technicians findings and are biased to the furniture company I assume because they are paying them.
Another thing to share about this “professional company” when I shared my experience on their Facebook page with one comment, I was blocked by them.
Good luck is all I can say. Months of stress and anxiety caused by DFS and Emmiera group.
23 de marzo de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your 2nd review.
As per our initial response, we were ethically obliged to change our technician's findings to an invalid claim to reflect the correct outcome.
All reports are reviewed and referred to our technical management team if there are any discrepancies or queries.
Due to the thousands of customers we visit each week and the tens of thousands of furniture models we encounter, our technicians cannot reasonably be expected to be familiar with all of them.
We apologise for any inconvenience caused by the error on our technician's part.
Leaving multiple reviews does not, however, change the fact that the table base did not have a manufacturing fault.
Thank you.
Bed repair
Told them it was a electric motor for bed lifting
When the engineer??? Turn up took a look said go and buy new, never offered a to follow up only here a few minutes charge nearly £100 for nothing
The group have now admited they send someone out whether it is in their expertise to do the job or not just to get a fee.
13 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
We are sorry that you feel the call-out fee of £84.00 was not money well spent.
To clarify, the £84.00 was for a visit from a furniture assessment expert to inspect, diagnose and provide a full report.
It is essential that a physical inspection takes place even when a customer believes they know what the fault with the furniture is.
On this occasion, the part required could not be obtained.
We understand your disappointment, however, this is a matter beyond our control.
Potential customers are advised before they pay the call-out fee that it is non-refundable.
Thank you.
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