We had a slight problem with the fitting of the legs on our new chair. After advising the furniture supplier about the problem we were given a date when a technician would visit. He came punctually, q... Ver más
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Consulta las opiniones de los clientes
Emmiera Group have provided a first class service .I am speaking from experience .My sofa had a leaning fault .From first contacting the group everything was done in a matter of days .I received regul... Ver más
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I had a fauty sofa from Paltronas sofa, damaged in delivery. Emmiera were instructed to attend to replace the faulty part. Company are super professional, prompt, keep you in the loop all the wa... Ver más
La empresa ha respondido
A technician come to fix sofa on 2 separate occasions both asked what needed doing? First tec was only given 80 mins to fix faulty lumber heat but company didn’t tell him the interiors needed to be... Ver más
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Información sobre la empresa
Escrito por la empresa
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Información de contacto
Reino Unido
- emmieragroup.com
4,6
Excelente
11 mil opiniones
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The technician was very polite and…
The technician was very polite and arrived promptly as agreed, reviewed the situation and set about repairing the conservatory settee, after concluding the job the difference is quite exceptional.
Excellent service and would highly recommended the company to everyone.
20 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for your kind feedback.
We are delighted to hear that the technician arrived promptly, assessed the issue, and was able to complete the repair to a high standard. It is especially pleasing to know that you are so happy with the difference the repair has made.
Your comments are greatly appreciated.
Thank you again for your recommendation and for taking the time to share your experience.
Have a great day!
Great service
Great service, Arrived bang on time. Very swift and efficient. Reaaly friendly man. Very happy with their service.
20 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for your kind feedback.
We are pleased to hear that the technician arrived on time and carried out the work swiftly and efficiently, and that you found them friendly and helpful throughout the visit. It is great to know you are very happy with the service provided.
Thank you again for taking the time to share your experience.
Have a lovely day!
Harry came to look at my sofa as I felt…
Harry came to look at my sofa as I felt it was sinking in the middle. He strengthened it for me and it’s so much better. He was friendly and efficient unlike scs who I bought it from. I am grateful for all your hard work and knowledge Harry
20 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for your kind feedback.
We are pleased to hear that Harry was able to attend, assess the issue with your sofa, and carry out the necessary strengthening work to improve it. It’s great to know that you are happy with the result and found the service friendly and efficient.
Thank you again for taking the time to share your experience.
Have a lovely Afternoon!
Record your visit for proof of conversation
My advice for if you are interacting with this company is record your visits so you have proof of the whole experience.
Ordered a couch from Argos and due to issue with the couch Technician was called from Emmiera. He came to my house and was unbelievably rude to me, gaslighting me and telling me he thinks the rips in my couch were there the hole time and I just didn't notice?
He said originally it was a design fault and not a fault in the couch but when I said ok so it is a fault he said it wasn't and that he didn't say that. He'd say one thing to refute the other then when I followed that line he'd say no not what he meant.
I was trying to argue back to his claims and he was laughing at me. Said one thing to back me into a corner then when I asked for clarification he would change what he said. Wouldn't let me see what he wrote and then wanted me to sign a sheet to say I confirmed? Confirmed what?
They must get commission for reporting no faults for these furniture companies because I've never been argued with by someone as a customer so much in my life. All I'll say is make sure you stand strong and be ready to have to defend yourself tooth and nail because they are not here to help you, they're here so they can get a payout from big furniture companies for refusing repairs.
20 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
We are sorry to hear you are unhappy with the outcome of your recent sofa bed assessment.
Firstly, to be absolutely crystal clear, we are paid a set fee to conduct a furniture assessment and whether or not there are manufacturing faults, we are not paid any additional fees or commission on that basis.
In the nicest way possible, it does not affect us as a company whether furniture is faulty or not.
Applying the logic used in your feedback, if our goal was increased income, our technicians could just declare that every item they assess is faulty. That way, we would attend again once authorised by the client to carry out the repairs, for which we would be paid another fee.
Our technician made a recording which you took part in where he advised you of an invalid claim i.e. no faults of manufacturing origin. On the same recording he asked if you agreed with his findings and you can clearly be heard saying that you did not.
If you remain unhappy with our expert technician's findings, please contact your retailer directly to discuss this.
We do not manufacture nor sell furniture and attended in a third-party capacity.
Thank you.
Avoid this company.
When you get a visit and are told that your outdoor furniture, costing 2.5k should be kept undercover when not in use and indoors for most of the year you realise that the technicians are instructed to find in favour of the shop and not the customer. Dont use this company. Find your own independent assessor…there is a reason the shops recommend them…doesn’t take a genius to work it out!
20 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
We are sorry to hear that you are unhappy with the outcome of the independent assessment we recently conducted.
Regardless of the cost of furniture, if it is not correctly maintained it will be prone to deterioration.
We do not find in favour of any party; whether this is the customer, insurer, retailer, or manufacturer. In the politest way possible, the outcome of assessments has no bearing on what we are paid as there is a set fee for our service, not the result.
Polyrattan furniture should not be left outdoors unprotected in the Winter as discolouration, cracking, and brittleness can occur.
There are many references to this available on the internet and one of them is on this page: https://www.stihl.co.uk/en/garden-ideas-and-advice/outdoor-cleaning/cleaning-garden-furniture/cleaning-rattan-furniture
While we appreciate your disappointment (having spent a large sum of money on the furniture), we are 100% confident our technician's findings are correct.
If you remain unhappy, you will need to take this up with your retailer.
Thank you.
Brilliant repair technician very polite…
Brilliant repair technician very polite and respectful.
17 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your kind feedback.
We are very pleased to hear that the repair technician provided a brilliant service and was both polite and respectful throughout the visit. Your comments are greatly appreciated and will be shared with the technician involved.
Thank you again for taking the time to leave your feedback.
Andy came to me on 14 April and…
Andy came to me on 14 April and presented a lovely person but further lead me down the garden path by telling me my furniture was indeed faulty, the footstool did not match the sofa, was too tall for comfort, even made his hips hurt etc and on Sunday (19th) I get an email from Novuna (finance company) saying Andy's report states NEGATIVE/NO FAULTS. LIARS, all of you! CLEARLY paid by the opposition to cover for them!
14 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
We are sorry to hear that you are unhappy with the outcome of your recent furniture assessment.
Comfort is subjective and not something that we are unable to comment on. We are also unable to comment on any differences between the item you have received and the one that you tried in your retailer's store.
Our role as an independent company (we are paid for our services but not for the outcomes) is to assess if the furniture is to specification and performing as per manufacturer's guidelines.
If you remain unhappy with your furniture, please contact your retailer directly.
Professional Job done
Professional man came out and immediately saw what the problem was with our new chair and sofa. Legs not secure and on the wrong way. He quickly solved the problem and was very respectful of us and property. Thank you Emmiera
16 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for your kind feedback.
We are thrilled to hear that the engineer was able to quickly identify and resolve the issue with your chair and sofa, and that everything was put right to your satisfaction. It’s also great to know that he was respectful of both you and your property while carrying out the work.
Your comments are greatly appreciated and will be shared with the engineer and the wider team.
Thank you again for choosing Emmiera and for taking the time to leave your feedback.
This is the second time they have come…
This is the second time they have come to my rescue, to correct silly mistakes by household members. Both times, the repairs were carried out in a professional manner. I'm very glad they are on hand to really help. I have no problem highly recommending them.
17 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for taking the time to share your feedback.
We are delighted to hear that you have been pleased with the service on both occasions, and that the repairs were carried out professionally and to your satisfaction. It’s especially rewarding to know that our team has been able to assist you when needed and provide a reliable service you feel confident recommending.
Your kind comments are greatly appreciated and will be shared with the team.
Thank you again for your continued support and feedback.
Have a lovely Afternoon!
Engineer was very professional
Engineer was very professional, pleasant and tidy. Arrived on time.
17 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your kind feedback.
We are delighted to hear that the engineer was professional, pleasant, and tidy, and that they arrived on time. It’s always great to know when our team is delivering the level of service we aim for.
Your comments are much appreciated and will be shared with the engineer.
Have a lovely Afternoon!
Came out to fix chair today only job…
Came out to fix chair today only job not completed as needed a longer slot so have to come back took day off work not impressed
16 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your feedback.
We are sorry that our technician was unable to complete all repairs on his first visit.
While our technician was there, a new fault was discovered which we could not have pre-empted. Unfortunately, this meant there was insufficient time to fully resolve the issues.
This matter has been referred to your retailer and you should hear from them in the near future.
We understand the frustration you must be feeling however this was a matter beyond our control.
I was very pleased with the service…
I was very pleased with the service that i received, due to being unable to reattach the bolt to the spring mechanism on my manual recliner chair. The technican who came out, was very friendly, professional and the job was fixed in no time.
16 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for taking the time to share your feedback.
We are very pleased to hear that you were happy with the service provided and that the issue with your recliner chair was resolved quickly. It’s great to know that the technician was friendly and professional, and able to get everything sorted for you without delay.
Your comments are greatly appreciated and will be passed on to the technician involved.
Thank you again for your kind feedback and have a lovely Afternoon!
top quality
top work with our recliner the technician was professional courteous polite and did the job in 30 minutes absolute quality thank you so much
17 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for taking the time to share your feedback.
We are delighted to hear that you were pleased with the service provided. It’s great to know that the technician was professional, courteous, and efficient, and that the work on your recliner was completed to such a high standard.
Your kind comments are truly appreciated.
Thank you again for your feedback and for choosing our service.
Not a reputable company
Was quoted £130.00 to replace one broken spring on a sofa and £260.00 to replace two !!!. What a total rip off and the springs were not in stock either and they wanted payment in advance and they couldn't give me a date for repair ??
Got another mobile upholster with 40 years experience to replace two springs etc for £120.00 all in .Super job done .
I will leave you
to draw your own conclusions. Clearly I was being conned
Sorry your reply. That ridiculous price was for the spring sorry no . Also my cheaper guy also offered 12 month cover for the job
16 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
We are sorry you feel we are not a reputable company.
To clarify, the quote was for the part itself, the courier costs associated with that, professional fitting, and came with a 12-month warranty.
It is non-obligational and we are delighted that you managed to find someone who could replace both springs at a cheaper price.
While it was not necessarily like-for-like, we always aim to be competitive so that we can offer value for money.
Outstanding customer service
The service we received from the engineer was outstanding. He was incredibly friendly, professional, and clearly went the extra mile to help us.
The part that had previously been delivered was incorrect, which would have meant a lot of additional hassle in arranging a replacement. However, the engineer offered to try and repair the damaged part himself to save us both time and inconvenience. Thankfully, he was able to fix it successfully.
He also took the time to give us helpful advice on how to care for our leather settees, which we really appreciated.
I would definitely recommend this service to friends and family.
16 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for taking the time to leave such a kind and detailed review.
We’re delighted to hear that our technician provided outstanding service and made such a positive impression. Going the extra mile to minimise inconvenience for our customers is something we take great pride in, so it’s wonderful to know this was reflected in your experience. We’re especially pleased that he was able to successfully repair the part and offer helpful advice on caring for your leather settees.
Your recommendation truly means a lot to us, and we’ll be sure to pass your feedback on to the engineer involved—it will be greatly appreciated.
Thank you again for choosing us.
The Emmiera Group Team
Excellent customer service
Needed foam replacing for a chair the service has been excellent from start to finish thank you
15 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your lovely feedback!
We’re really pleased to hear that you were happy with the service from start to finish and that the foam replacement for your chair met your expectations. Providing excellent customer service is very important to us, so your kind words are greatly appreciated.
Thank you for choosing us, and we hope to help you again in the future.
The Emmiera Group Team
The person that came to sort out the…
The person that came to sort out the issue was very professional great service keep it up 👍
14 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your great feedback!
We’re very pleased to hear that the person who attended was professional and provided great service. Your encouragement really means a lot to us, and we’ll be sure to pass your comments on to the team.
The Emmiera Group Team
All arranged for engineer to come out…
All arranged for engineer to come out very quickly and all sorted in minutes
14 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your positive feedback!
We’re delighted to hear that everything was arranged quickly and that our technician was able to resolve the issue in just a few minutes. Providing a prompt and efficient service is something we always aim for, so it’s great to know this was your experience.
Thank you for choosing us.
The Emmiera Group Team
Professional with good communication
Professional with good communication. Technician was professional and quick. Highly recommended.
16 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your fantastic feedback!
We’re very pleased to hear that you found our service professional and that communication met your expectations. It’s great to know the technician was quick and efficient, and we truly appreciate your recommendation.
Thank you for choosing us.
The Emmiera Group Team
Professional and efficient.
Professional! From initial contact to completion of issue Emmiera were immensely professional, courteous and knowledgable in all communication and completion. The technician kept us updated on his arrival time, was courteous and removed his shoes - always appreciated! He quickly identified the problem which was a sofa arm not connected quite right leaving a gap in recliner. He was very mindful of not scratching flooring as he moved sofa and ensured everything was put back as he found. Quickly resolved and completely satisfied. Wish all companies were as efficient and professional! 😊
16 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you so much for taking the time to leave such a detailed and thoughtful review.
We’re absolutely delighted to hear that your experience with Emmiera was professional and efficient from start to finish. Clear communication, courtesy, and care in our customers’ homes are extremely important to us, so it’s wonderful to know these were aspects you particularly appreciated—from arrival updates to removing shoes and protecting your flooring.
We’re also pleased the technician was able to quickly identify and resolve the issue with your recliner sofa and leave everything exactly as it was found. Your complete satisfaction truly means a great deal to our team.
Thank you again for your kind words and recommendation—it really does motivate us.
The Emmiera Group Team 😊
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