We had a slight problem with the fitting of the legs on our new chair. After advising the furniture supplier about the problem we were given a date when a technician would visit. He came punctually, q... Ver más
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Consulta las opiniones de los clientes
Emmiera Group have provided a first class service .I am speaking from experience .My sofa had a leaning fault .From first contacting the group everything was done in a matter of days .I received regul... Ver más
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I had a fauty sofa from Paltronas sofa, damaged in delivery. Emmiera were instructed to attend to replace the faulty part. Company are super professional, prompt, keep you in the loop all the wa... Ver más
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A technician come to fix sofa on 2 separate occasions both asked what needed doing? First tec was only given 80 mins to fix faulty lumber heat but company didn’t tell him the interiors needed to be... Ver más
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Información sobre la empresa
Escrito por la empresa
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Información de contacto
Reino Unido
- emmieragroup.com
4,6
Excelente
11 mil opiniones
Ha contestado el 100% de las opiniones negativas
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A very polite and knowledgeable engineer
Gary arrived as agreed, very knowledgeable and able to rectify the problems straight away. The sofa is now exactly as it should be nice and straight
16 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for your kind feedback.
We’re delighted to hear that Gary arrived as agreed and was able to resolve the issue straight away. His knowledge, professionalism, and polite manner are qualities we really value, so it’s great to know these stood out during your visit. We’re especially pleased that your sofa is now exactly as it should be.
We’ll be sure to pass your comments on to Gary—he’ll really appreciate them. Thank you for choosing Emmiera.
The Emmiera Group Team
Great service and workmanship
Great service and workmanship.
A pleasure to have Jason here to restore our furniture to showroom stabdards.
His workmanship was second to none, carried out by a genuinely lovely person.
16 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for such a wonderful review.
We’re thrilled to hear that you were delighted with both the service and workmanship Jason provided. Restoring your furniture to showroom standards is exactly what we aim for, and it’s fantastic to know that his skill, care, and friendly manner made the experience such a pleasure for you.
Your kind words mean a great deal to us, and we’ll be sure to pass this feedback on to Jason—he’ll be truly appreciated.
Thank you again for choosing Emmiera.
The Emmiera Group Team
A*****
The gentleman who called to out to our home was 5*. A lovely guy, great communication and extremely pleasant.
The company had the issue fixed within 5 days, I would definitely take this insurance again.
15 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for your ⭐⭐⭐⭐⭐ review!
We’re delighted to hear that the engineer who visited was so pleasant, communicative, and professional—it’s exactly the experience we aim to deliver. We’re also pleased that we were able to have the issue resolved within such a short timeframe.
Your confidence in choosing our insurance again truly means a lot to us, and we really appreciate you taking the time to share your experience.
Thank you for choosing Emmiera.
The Emmiera Group Team
Useless
Useless when it comes to coming to inspect your mattress. Firstly they don't call to specify when they will come. Secondly they take a few ridiculous measurements on the mattress and take pictures of themselves or their hands on the mattress to just show that it's fine... They did not inspect anything inside the mattress nor evaluate its quality appropriately. Pretty rubbish service here....
16 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were unhappy with your experience and appreciate the opportunity to clarify our inspection process.
All mattress inspections we carry out are conducted strictly in line with the manufacturer’s guidelines. These guidelines determine the approved method of assessment, which typically involves external measurements, visual checks, and photographic evidence to identify issues such as settlement, sagging, or structural faults. Unfortunately, mattresses cannot be opened or internally dismantled during an inspection, as this would cause damage and invalidate any potential claim.
Photographs and measurements — including images showing applied pressure — are required by manufacturers as evidence to assess whether the mattress falls within acceptable tolerances. While this may not always appear thorough from a customer perspective, it is the recognised and standard process set by the manufacturer, not our own discretion.
We are sorry if communication regarding the visit did not meet expectations, and we will certainly take this feedback on board to review how we can improve the customer experience going forward.
If you would like us to review your case further or explain the findings in more detail, we would be happy to assist.
The Emmiera Group Team
Our new sofa had the back legs pointing…
Our new sofa had the back legs pointing the wrong way and Emmiera were appointed to make the safa good. We were quickly given a date for the work which was four weeks away.
When the day came the technician turned up in the 2 hour window as set by Emmiera the day before.
The sofa was checked and photographed and inspected carefully before the sofa was fixed. The technician then checked our other new sofa to make sure it was perfect too.
An excellent experience with a careful and thorough technician.
15 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for taking the time to share such a detailed review.
We’re pleased to hear that the issue with your sofa was handled smoothly and that you were quickly given a confirmed date for the work. It’s great to know the technician arrived within the allocated time window and carried out a careful and thorough inspection before completing the repair.
We’re especially pleased that the technician also took the time to check your other new sofa to ensure everything was as it should be. Providing a thorough and considerate service is something we take great pride in, so your feedback is truly appreciated.
Thank you for choosing Emmiera—we’re delighted you had an excellent experience.
The Emmiera Group Team
Sofa repair was carried out to an…
Sofa repair was carried out to an excellent standard by a friendly guy, really happy with the service. Great communication thoughout, no issues at all.
15 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your lovely feedback!
We’re really pleased to hear that the sofa repair was completed to an excellent standard and that you were happy with both the service and communication throughout. It’s great to know our technician’s friendly approach made the experience even better.
Thank you for choosing Emmiera, and we’re delighted there were no issues at all.
The Emmiera Group Team
Excellent
Excellent service easy and fast appointments.Friendly staff and would highly recommend.
15 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your excellent feedback!
We’re really pleased to hear that you found our service easy and fast to arrange and that our team were friendly throughout. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Thank you for choosing Emmiera.
The Emmiera Group Team
Great workmanship
Steve who done the repair was very polite & laid back.Was easy to speak to & certainly knew his trade.zi was so pleased with his work & bedside manner he got two cups of tea.He also arrived on time.Hopefully I won’t need his services again but it I did I would recommend him & his company 100%
Well done & thankyou P Collins
15 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you so much for your wonderful review, P Collins.
We’re delighted to hear how pleased you were with Steve’s workmanship and professional manner. His polite, relaxed approach and expertise are qualities we value highly, so it’s great to know these stood out during your repair. Arriving on time and ensuring customers feel comfortable and well looked after is always a priority for us.
We truly appreciate your 100% recommendation and kind words—they mean a great deal to both Steve and the wider team. We’ll be sure to pass your feedback on to him (and we’re sure he appreciated the cups of tea too!).
Thank you again for choosing Emmiera.
The Emmiera Group Team
Excellent level of service sorted our…
Excellent level of service sorted our problem out, the engineer was a lovely guy 👍
14 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you very much for your kind feedback!
We’re delighted to hear that the issue was resolved to your satisfaction and that you received an excellent level of service. It’s great to know our technician made such a positive impression—we’ll be sure to pass on your comments 👍
Thank you for choosing Emmiera.
The Emmiera Group Team
Excellent service
Excellent service but if they say arrival time is between 08:00 and 13:00, turning up at 7:50 meant that we weren’t ready for the visit.
14 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your feedback and for highlighting the excellent service you received.
We’re pleased to hear that you were happy with the service overall, but we do apologise for the inconvenience caused by the earlier‑than‑expected arrival. We fully understand that arriving before the agreed time window can be disruptive, and this is something we’ll raise with our scheduling and engineering teams to help prevent it happening in future.
We really appreciate you taking the time to share both the positive experience and your constructive feedback, as it helps us continue to improve our service. Thank you for choosing Emmiera.
The Emmiera Group Team
Great service from start to end great…
Great service from start to end great fellow found the problem and solved it well done would definitely use again
15 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your kind feedback.
We are really pleased to hear you received great service from start to finish and that the technician was able to quickly identify and resolve the issue for you. It’s great to know you would be happy to use us again.
We appreciate you taking the time to share your experience.
Have a lovely Afternoon!
Chair Warranty Repair
Very efficient as arrived on time and had a good customer outlook.
Repair carried out to our satisfaction.
All residual mess cleared up before leaving.
Would recommend.
14 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your feedback.
We are pleased to hear the technician arrived on time, provided a professional service, and completed the repair to your satisfaction. It’s also great to know everything was left clean and tidy afterwards.
We really appreciate you taking the time to share your experience and your recommendation.
Have a great day!
Gary Emmiera Technician
Gary, the Technician from Emmiera visited us today to fix a problem with a Swivel Chair we purchased from Argos. Gary was very polite and friendly and very respectful of our other furniture and property, he explained what he would was going to do and he soon found the problem (loose bolt) and quickly repaired our Chair. He arrived on time and we are really pleased with the service we have received right from our initial call to report the problem up to completion of the repair. Very good experience from a 5 Star service
14 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your wonderful feedback.
We are delighted to hear that Gary provided such a professional, friendly, and efficient service, and that he was able to quickly identify and resolve the issue with your swivel chair. It’s also great to know you were happy with the service from your initial contact through to completion of the repair.
We really appreciate you taking the time to share your experience and your kind words about our 5-star service.
Great service and very professional
Great service and very professional
14 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your feedback.
We are pleased to hear you were happy with the service and found it professional. We really appreciate you taking the time to share your experience.
Have a great day!
Professional service
Fabulous, we had some minor issues with our new larder cupboard but Matt came out to rectify the problems on the day I booked and in the specified time they provided with a courtesy 10min arrival call. Clean fix, professional and extremely good service. Highly recommend.
13 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your wonderful feedback.
We are delighted to hear that Matt was able to attend within the agreed timeslot and resolve the issues with your larder cupboard to a high standard. It’s great to know you were happy with the professionalism, communication, and quality of service provided.
We really appreciate you taking the time to share your experience and your recommendation.
Have a lovely day!
Great company
Although I had a bit of a wait for the parts to fix my sofa, first lot didn't arrive (which was not the fault of the company) my overall experience has been very good. The customer service is excellent, very friendly and polite and eager to sort out any problems you have. The technician who came to fix the parts on my sofa was friendly and very easy to talk to, he was very mindful of my property, covering my floor etc so that my carpet wasn't damaged, which was appreciated, and he did an excellent job too so I can honestly say I am one happy customer.
13 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your lovely feedback.
We are really pleased to hear that, despite the initial delay with the parts, your overall experience was a positive one. It’s great to know you were happy with the service provided by our customer service team and that the technician carried out the repair carefully and to a high standard while respecting your home.
We truly appreciate you taking the time to share your experience and are delighted to hear you are a happy customer.
Have a great day!
Very straightforward
Very straightforward
Book a slot for a technician to come and fix a bed I've purchased a while a go
Done the job very quick and professional
13 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your feedback.
We are pleased to hear the booking process was straightforward and that the technician completed the repair quickly and professionally. We appreciate you taking the time to share your experience.
Have a great day!
Jashira & Jack
Jashira & Jack turned what was an awful day into something that was manageable, I required an emergency inspection due to circumstances unforeseen and out of my control and had to bring it forward a week, without hesitation this happened and Jack even waited outside until I turned up, I couldn't ask for a more genuine pair and so glad I was dealt with by them both, to the company, they are a credit to you, to the people that will have the pleasure of dealing with them, you are luck to have had them!
Well done and from the bottom of my heart, thank you ☺️
10 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you so much for your kind and heartfelt feedback.
We are delighted to hear that Jashira and Jack were able to support you during a difficult time and make the situation more manageable. It is especially great to know they were able to accommodate your urgent request and go the extra mile to ensure everything went smoothly.
Your comments truly mean a lot, and we will be sure to pass them on to both Jashira and Jack. They will be incredibly grateful for your recognition. Thank you again for taking the time to share your experience.
Have a lovely Afternoon!
Great repair and service.
The booking process was quick and easy, and the technician, Brian, was excellent, knowledgeable, helpful, and punctual. I’m really pleased with both the repair and the overall service and wouldn’t hesitate to recommend this company or use them again.
13 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for your wonderful feedback.
We are thrilled to hear the booking process was smooth and that Brian provided such excellent, knowledgeable, and punctual service. It’s great to know you’re pleased with the repair and overall experience. We really appreciate your recommendation and look forward to helping you again in the future.
Have a lovely Afternoon!
Dont waste your money!
After they cancelled 2 appt last min,making me take time off work!
They finally turned up workers very polite, wanted stains removed from sofa they had a hand held shark cleaner which i have the same! Thought it would be something more industrial! I could have done the exact same job without wasting time taking time off work..
Overall outcome not impressed at all
What a waste of money having this insurance!
13 de abril de 2026
Opinión espontánea
Respuesta de Emmiera Group
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and understand how frustrating the late cancellations and time taken off work must have been. That is certainly not the level of service we aim to provide, and we appreciate you highlighting this.
We’re pleased to hear that our technicians were polite on the day, but we’re sorry that the outcome did not meet your expectations. Our upholstery cleaning and stain‑removal services are carried out using manufacturer‑approved methods and equipment that are safe for domestic fabrics. In some cases, this can involve portable specialist equipment rather than large industrial machinery, as using unsuitable equipment may risk damage to the upholstery. However, we understand that this may not have aligned with what you were expecting from the visit.
Your comments regarding appointment handling and overall value are taken seriously. We will be reviewing this feedback internally as reliability and customer confidence are extremely important to us.
We’re sorry that this experience has left you feeling disappointed with the service and your insurance cover. If you would like us to review your case further or discuss your concerns in more detail, we would welcome the opportunity to do so.
Thank you again for your feedback.
The Emmiera Group Team
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