FireAngel Opiniones 5588

Sophia and Robbie were quick in their response and I have a new alarm system on the way in line with my warranty. Thank you for your speedy response guys and keep up the great work :)

I had a faulty alarm, got in touch with fireangels and nikkita was very helpful and sent a new one out free of charge.
Great service
Heather

If I could give them six stars, I would. Great product and great customer service.

Great and fast service

The service I've received, especially from Nikkita, is excellent. The emails were immediate and very explanatory about how you would proceed with my request. I'm very pleased with the outcome and look forward to receiving the new alarm.
Thank you, from Veronica Summers.

Easy to get a replacement sorted only problem I had was finding the receipt from a few years ago, luckily enough Toolstation had a copy for me. Didn’t think I would need it as it states on the back of the Alarm how long it is guaranteed for.. but all sorted.

The person I spoke at Fire Angel technical support was really helpful. Replacements are on the way to me.

Great service for replacing faulty CO alarms but as a gas engineer I'm noticing several faulty alarms under warranty

Received a new one over post when reported a faulty item

It was a breath of fresh air to deal with FireAngel. To be able to speak to a human and in a language I could understand, for me was a great start. The gentleman I spoke to, was knowledgeable and listened to the problem I had. When he decided I needed a replacement alarm, the process was very quick and easy. I first contacted them on the 4th of February and the replacement alarm arrived on the 10th.
A good product and excellent after sales service.
Thank you FireAngel.

Einer meiner Feuermelder funktionierte nach nun 8 Jahren leider nicht mehr. Nach meinem ersten Kontakt bekam ich von Nikkita die Nachricht, dass ich die Rechnung senden sollte. Danach ging alles sehr schnell, sprich der Ersatz kam kostenlos frei Haus.

I am most disappointed with the service I’ve had from fire angel, my alarms batteries have stopped working a few years ago and again recently and they still had 3 years to go. They are not interested in trying to help despite me explaining to them I’m 82 years old and am not able to reset them myself and there’s no help replacing the batteries either, very disappointing from a company like them, absolutely no customer care.

Excellent, understood what I meant. Sorted immediately

The company offers an extensive guarantee, I have a faulty unit and once I called and explained, they quickly took details and have agreed to provide a replacement without any quibble. Brilliant service. (I love having an excuse to leave a 5* review)!

A Fireangel smoke alarm had started to become temperamental after 3 years but within the warranty period, I contacted the company and they issued an immediate replacement

Nikkita and Alan provided excellent service. New unit sent out straight away to replace the faulty unit.

Steer clear of these cheap Chinese smoke alarms. Fireangel have their own version of UK warranty laws and will not replace faulty derectors unless you buy from a narrow list of their chosen suppliers. As a former Fire Officer, I find it appalling that this company put their profits above fire safety.

Unkompliziert wurde eine Lösung für mein Problem gefunden, auch wenn der Kundenservice zur Zeit nur per Email erreichbar ist. Hier sollte man auf der Homepage nachbessern und eine Info hinterlassen.
Die Antworten haben zwar auch ein wenig länger gedauert aber es wurde geholfen und das ist für mich als Kunde sehr wichtig.
Vielen Dank dafür dem Kundenservice "Nikkita"

Excellent customer service from Carol at FireAngel. Faulty CO alarm replaced without any fuss once my receipt had been provided. Original 5 year warranty very comforting, replacement alarm received very quickly. Thank you.

Alan made things very easy for me and worked toward a satisfactory solution for me.