Float Opiniones 122

Respuesta de Float

29 sept 2025

Hi Mariesa,

Thank you for sharing your feedback. We're truly sorry to hear about your experience. Your satisfaction is our top priority, and we want to address your concerns promptly.

Float lets you split purchases into up to 24 interest-free, fee-free monthly instalments, using your existing Visa or Mastercard credit card. To clarify, the core benefit of Float is that it allows you to make big purchases without being charged the full amount upfront, which gives you time to manage your credit card repayments instead of dipping into your cash.

At the time of purchase, the full purchase amount gets reserved on your credit card, but only the first interest-free instalment will be charged. A reserve is a hold against the credit you have available to spend, it is not a charge and completely interest-free. This ensures that you do not overspend and helps you to meet your monthly instalment. As you pay each monthly instalment, the amount reserved will reduce to the remaining balance of the purchase until your purchase is fully paid.

We make sure to explain this process in detail in our "How it Works" pop-up, the instalment schedule at the time of purchase, follow-up emails, and on our website. The goal is to ensure that you can manage your finances easily without taking on any new credit or facing additional charges.

We are disappointed to hear your experience but value your feedback. If you have any further concerns please reach out to us on support@float.co.za so we can adequately assist you.

Regards,
The Float Team

Respuesta de Float

25 jun 2025

Hi there,

Thank you for your review, and we're sorry to hear about your experience.

We understand how frustrating it is when a refund is delayed — especially when you've taken the right steps.

To clarify, Float does not approve or initiate refunds. Returns or refunds must happen directly with the merchant where you made your purchase. They will process your request within their normal refund/return policy. Once the merchant has approved the refund, they will notify us and we will adjust your instalment plan or refund money back to you.

We can confirm that your refund was processed and that no further deductions will go off your account.

If you need further assistance, please reach out to us directly at support@float.co.za.

Warm regards,
The Float Team

Respuesta de Float

30 may 2025

Hi Lungile,

Thank you for sharing your feedback. We're truly sorry to hear about your experience. Your satisfaction is our top priority, and we want to address your concerns promptly.

You have not been charged the full amount. At the time of purchase, the full purchase amount gets reserved on your credit card, but only the first interest-free instalment will be charged. A reserve is a hold against the credit you have available to spend, it is not a charge and completely interest-free. This ensures that you do not overspend and helps you to meet your monthly instalment. As you pay each monthly instalment, the amount reserved will reduce to the remaining balance of the purchase until your purchase is fully paid.

To clarify, refunds with Float are initiated once the merchant where you made your purchase processes and approves your return or refund request. After the merchant notifies us of the approved refund, we adjust your instalment plan or refund the amount back to your credit card.

Please note that the actual time it takes for the refunded amount to reflect in your account can vary depending on your bank's processing times, typically taking 5–7 business days.​

In your case, we processed the refund on May 21, 2025, which was a day after your purchase.

We hope this makes sense, but if you have any further questions or need assistance, please don't hesitate to reach out to us directly at support@float.co.za.

Regards,
The Float Team

Respuesta de Float

30 may 2025

Hi Mercia,

Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your experience with us.

Regards,
The Float Team

Respuesta de Float

30 may 2025

Hi Sthe,

Thank you for taking the day to leave a review. We’re committed to providing great service and it’s fantastic to know that we’re on the right track.

Regards,
The Float Team

Respuesta de Float

30 may 2025

Hi David,

We appreciate your wonderful feedback! It’s great to hear that you enjoyed your experience with us.

Regards,
The Float Team

Respuesta de Float

30 may 2025

Hi Tidimalo,

Thank you for your amazing review! We’re delighted to hear that you had such a positive experience with us.

Regards,
The Float Team

Respuesta de Float

30 may 2025

Hi Mxolisi,

We’re so grateful for your 5-star review! Thank you for taking the time to share your experience. It’s wonderful to know that we met your expectations.

Regards,
The Float Team

Respuesta de Float

30 may 2025

Hi Shawn,

Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your experience with us.

Regards,
The Float Team

Respuesta de Float

30 may 2025

Hi Mokgehle,

We appreciate your wonderful feedback! It’s great to hear that you enjoyed your experience with us.

Regards,
The Float Team

Respuesta de Float

24 ene 2025

Hi Theo,

Thank you for your amazing review! We’re delighted to hear that you had such a positive experience.

Regards,
The Float Team

Respuesta de Float

16 ene 2025

Hi Jacobus,

Thank you for your amazing review! We’re delighted to hear that you had such a positive experience with our team. Your feedback inspires us to keep doing our best.

Regards,
The Float Team

Respuesta de Float

16 ene 2025

Hi Colin,

Thank you for your amazing review! We’re delighted to hear that you had such a positive experience with our team.

Regards,
The Float Team

Respuesta de Float

16 ene 2025

Hi Patrick,

Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and your positive feedback is the best reward we could ask for.

Regards,
The Float Team