Easy to use website, competitive pricing, and the only place I could find that had stock of both products I needed. Nice personal comms about delivery, which arrived on-time with a helpful delivery d... Ver más
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Consulta las opiniones de los clientes
I've used Frankly Flooring twice now and they have been excellent. The price is good. The next day delivery is great. The communication about the dispatch and delivery service is also very good.... Ver más
La empresa ha respondido
I bought this Karndean flooring online. It's a well-known brand, and plenty of other sites were selling it, but the prices at Frankly Flooring were the lowest by far. I received an automatic confirm... Ver más
La empresa ha respondido
Frankly Flooring and Furniture is a family-run business offering very competitive prices. As I was placing a large order, I was looking for the best value and found their pricing to be the most compet... Ver más
Información sobre la empresa
- Tienda de pisos
- también en la categoría
- Mayorista de mobiliario
- Proveedor de suelos de madera y laminados
- Tienda de alfombras
- Tienda de decoración e interiorismo
- Tienda para la reforma del hogar
Escrito por la empresa
Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.
Información de contacto
Unit 9 Newbury Works , BA3 5RX, Coleford , Reino Unido
- 01373 812250
- Sales@franklyflooring.co.uk
- franklyflooring.co.uk
4,3
Excelente
226 opiniones
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Prompt delivery and quality product at…
Prompt delivery and quality product at a competitive price. Recommended
20 de agosto de 2026
Opinión espontánea
Respuesta de FranklyFlooring&Furniture
Many thanks for the recommendation. Great to hear you were happy with the product, price and prompt delivery.
Respuesta de FranklyFlooring&Furniture
Thanks for the great feedback. We’re pleased everything went smoothly and efficiently!
Really good experience
Really good experience, prompt delivery and able to order small quantities of flooring required - ery reasonable prices - would recommend
20 de agosto de 2026
Opinión espontánea
Respuesta de FranklyFlooring&Furniture
Really appreciate the recommendation. We’re glad we could provide exactly the quantity you needed at a great price, with prompt delivery too.
Respuesta de FranklyFlooring&Furniture
Thank you for your review. It’s great to know you were happy with the price and everything arrived on time.
Great company
Great company, although the original delivery was damaged by the delivery company they quickly replaced this. Would recommend
21 de agosto de 2026
Opinión espontánea
Respuesta de FranklyFlooring&Furniture
Thanks for the recommendation. We’re glad we could get the damaged delivery replaced quickly and put things right for you.
Good service
I received my order quickly and the service was good.
17 de agosto de 2026
Opinión espontánea
Respuesta de FranklyFlooring&Furniture
Lovely to hear everything went smoothly. Thank you for choosing Frankly Flooring and for taking the time to leave us a review.
Catalogue of disasters
Catalogue of disasters. After my initial enquiry and payment for flooring I ended up waiting over 4 weeks for my flooring. Their outsourced delivery company is a joke and their customer service is flaky, never really resolving anything. I would not use this company again despite their good value pricing.
1 de septiembre de 2026
Opinión espontánea
Respuesta de FranklyFlooring&Furniture
We’re sorry to see this review, Susan. Following the manufacturing delay, we upgraded your delivery free of charge to keep ahead of the original estimated delivery date. We can only apologise for how the courier handled the final delivery and appreciate your patience throughout.
Have made multiple purchases as they…
Have made multiple purchases as they are great on pricing, good quality flooring and do what they say they will do.
17 de agosto de 2026
Respuesta de FranklyFlooring&Furniture
It’s great to have you back! Thank you for your continued custom and for trusting us with your flooring purchases.
Very good
Great value - excellent service, resolved an issue with the delivery provider quickly and efficiently. Recommended
13 de agosto de 2026
Respuesta de FranklyFlooring&Furniture
Thank you for the recommendation. We’re really pleased we could get the delivery issue sorted quickly and that you were happy with the service and value.
Great price and service
The flooring that we wanted was in the sale so came in at a great price. Delivery was quick and the product was exactly as advertised.
4 de agosto de 2026
Respuesta de FranklyFlooring&Furniture
Great to hear you got the flooring at a brilliant price and everything arrived quickly and as expected. Thanks for your review!
Great supplier of Karndean
Great supplier of Karndean, would recommend and definitely use again
2 de agosto de 2026
Respuesta de FranklyFlooring&Furniture
Thank you for the recommendation. We’re delighted you were happy with your Karndean flooring and look forward to welcoming you back.
Unreliable delivery & non-responsive customer service.
Phoned and ordered Friday, who confirmed delivery would be the following Thursday. Unfortunately 1 day before delivery we were notified delivery would be delayed by 1 week. We specifically chose Frankly as they confirmed delivery for when I’d booked time off work.
I emailed to state this wasn’t acceptable and require resolution, still no response. I then called and spoke to Tyler who wasn’t apologetic nor did he sound at all interested in our complaint which I requested to be escalated. Still no call back or response.
7 de agosto de 2026
Respuesta de FranklyFlooring&Furniture
We’re sorry the confirmed delivery date was delayed after you had arranged time off work. We also apologise for the lack of follow-up and understand your frustration. We will strive to do better in each department.
I am a returning customer
I am a returning customer. Super happy with the service and the very competitive prices. Delivery team also very professionals and accommodating!
29 de julio de 2026
Respuesta de FranklyFlooring&Furniture
Always great to hear from a returning customer. Thank you for choosing us again, and we’re delighted the service, pricing and delivery team all impressed.
First for flooring A*
Very good company to deal with,spot on with communications,prices very competetive,website easy to navigate,delivery on time,wide choice of flooring on their website
29 de julio de 2026
Respuesta de FranklyFlooring&Furniture
Thanks for such great feedback. We’re really pleased you found everything from our website and choice to our prices, communication and delivery spot on.
Good service.just a suggestions is to…
Good service.just a suggestions is to contact customers before getting there.
All the best
22 de julio de 2026
Respuesta de FranklyFlooring&Furniture
Thank you for the feedback and suggestion. We’re glad you were happy with the service and will certainly take your comments on board.
Second Order Placed Absolutely Fantastic
We ordered our ground floor flooring from Frankly in June for our new build, 18 packs of Karndean Van Gogh Washed Grey Ash rigid core, and Tyler handled it brilliantly from start to finish.
The colour we originally wanted was out of stock, so he checked alternatives, got a sample out quickly and put together a quote with a discount on it. He sorted a card payment link without any fuss and booked delivery around our completion date so it arrived when we actually had keys. Millie was equally helpful with the tracking side.
The floor looks fantastic laid across the whole ground floor. I've just placed a repeat order for another pack and it was every bit as easy second time round.
Good prices, real people answering emails and proper customer service. Happy to recommend.
9 de agosto de 2026
Opinión espontánea
Respuesta de FranklyFlooring&Furniture
What a lovely review, thank you! It’s been a pleasure helping with your new home, and Tyler and Millie will really appreciate the mention. We’re delighted the flooring looks fantastic and that you chose us again.
Easy to order.Promptvcommunication for…
Easy to order.Promptvcommunication for delivery requirements.Friendly correspondence.
27 de julio de 2026
Respuesta de FranklyFlooring&Furniture
Thanks for the kind feedback. We’re pleased you found ordering straightforward and our communication friendly and helpful.
Good price and quick delivery.
Good price and quick delivery. Based on previous order had no hesitation ordering from Frankly Flooring again.
16 de julio de 2026
Respuesta de FranklyFlooring&Furniture
It’s always great to welcome a customer back. Thanks for choosing Frankly Flooring again and for the continued trust in us.
sent me 4 pack of lvt that looked like…
sent me 4 pack of lvt that looked like they had been in storage for month
tapped up with gaffer tape
when questioned about this they blamed the courier
this is untrue as the tape had been on the boxes for a long time ( the glue had dried out)
no reply from them would not recomend
in response to your comment
i did call by phone and spoke to a woman (millie) otherwise how would i have recived the email that was sent to me i can provide this email if you wish
all i have said is true
i dealt with frankly flooring and recived dammaged goods from frankly flooring where you get the goods from is not down to me
the complaint is against you
3 de agosto de 2026
Opinión espontánea
Respuesta de FranklyFlooring&Furniture
Hi David,
We're sorry you're disappointed with your order.
Having reviewed the correspondence, the final email sent by our sales team was your order confirmation on 28/07/26, detailing your order and confirming the purchase. Following this, we didn't receive any further communication from you regarding the concerns raised in your review.
We also contacted our courier, who confirmed that, although not ideal, the boxes had opened slightly during transit due to movement and were re-secured with tape by the driver to protect the contents and allow the delivery to be completed.
It's also worth clarifying that we do not hold this LVT in stock. Each order is placed directly with the manufacturer specifically for the customer, so it would not have been sitting in storage for months as suggested.
We always investigate concerns raised by our customers and base our responses on the information available. In this case, neither our order records nor the courier's investigation support the claims made in your review.
We wish you all the best with your project.
Above and beyond delivery!
Easy sale online. Was contacted the same day via email to let me know delivery date. Today the flooring was delivered on the date promised.
The delivery driver rang my number and explained he couldn't fit van down the street and then proceeded to walk the flooring 150m down the awkward street.
Fantastic above and beyond service.
Emailed, Rang me, Delivered on time what more do you want. Cheers to all the team
3 de agosto de 2026
Opinión espontánea
Respuesta de FranklyFlooring&Furniture
Thank you so much for your fantastic review! We're delighted to hear everything went smoothly from placing your order online through to delivery.
It's especially great to hear that our delivery driver went the extra mile to make sure your flooring reached you despite the access issues. We'll be sure to pass your kind words on to the whole team—they'll really appreciate the recognition.
Thank you for choosing us, and we hope you enjoy your new flooring!
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