Easy to use website, competitive pricing, and the only place I could find that had stock of both products I needed. Nice personal comms about delivery, which arrived on-time with a helpful delivery d... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
only picked one star as couldn't go any lower. order something from them left it a week had no confirmation of when delivery was going to be, emailed a few times and didn't hear a thing from them so t... Ver más
La empresa ha respondido
I am a returning customer. I have placed many orders and I’ve always been super happy with the service and care provided. Very helpful customer service and I particularly appreciated being informed a... Ver más
I've used Frankly Flooring twice now and they have been excellent. The price is good. The next day delivery is great. The communication about the dispatch and delivery service is also very good.... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de pisos
- también en la categoría
- Mayorista de mobiliario
- Proveedor de suelos de madera y laminados
- Tienda de alfombras
- Tienda de decoración e interiorismo
- Tienda para la reforma del hogar
Escrito por la empresa
Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.
Información de contacto
Unit 9 Newbury Works , BA3 5RX, Coleford , Reino Unido
- 01373 812250
- Sales@franklyflooring.co.uk
- franklyflooring.co.uk
4,3
Excelente
228 opiniones
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Quick delivery and great support.
24 de abril de 2026
Respuesta de FranklyFlooring&Furniture
Thank you for your review. We’re delighted your order arrived quickly and that our team could provide the support you needed along the way. We really appreciate your feedback and your custom.
Please be kind to yourself - buy elsewhere
This company provided different shades of what should have been a single uniform patterned vinyl. Upon complaint, my integrity was questioned and then they used a cover-all clause to deny responsibility for the mistake.
Things do happen with products from many companies, but it's the way the customer is treated plus the willingness to fairly settle things that distinguish a company against its competitors.
This is not a good firm to buy from.
There are so many others - choose one.
As an addendum, do note that the response from the company is froth and bubble. No resolution offered from them taking responsibility for what is sold, merely a generic reply to appear as though my complaint mattered. It would surely have been far better ro have kept silent.
6 de abril de 2026
Opinión espontánea
Respuesta de FranklyFlooring&Furniture
Thank you for your feedback. We’re sorry to hear you remain dissatisfied with the outcome of this matter.
At no stage was it our intention to question your integrity, and we regret if our communication came across that way. We always aim to investigate concerns thoroughly and fairly while also following the manufacturer’s guidance and our published terms and conditions.
We appreciate that this experience did not meet your expectations and thank you for taking the time to share your comments.
As a flooring supplier & installer…
As a flooring supplier & installer myself I must say Frankly Flooring has come up trumps on a few occasions supplying Amtico & Karndean at prices cheaper than my wholesalers & delivered in record time. So from me it’s a 10/10
27 de abril de 2026
Opinión espontánea
Respuesta de FranklyFlooring&Furniture
That’s brilliant feedback — especially coming from someone within the flooring trade. We’re really pleased we’ve been able to help you out with Karndean on multiple occasions, while also delivering quickly and competitively. Your 10/10 rating genuinely means a lot to the whole team. Thanks again for your continued support.
Easy to order
Easy to order - deliver times were accurate- excellent communication
6 de abril de 2026
Opinión espontánea
Respuesta de FranklyFlooring&Furniture
Thank you for your feedback. We’re delighted the ordering process was simple, the delivery timings were accurate, and that our communication kept everything running smoothly for you. We really appreciate your support and hope to assist you again in the future.
Floortastic service
Great communications very fast to respond to emails really cannot fault the service I received when dealing with a small delivery issue, I wish more companies were this easy to deal with. Prices are good and ordering is a very simple process.
13 de abril de 2026
Respuesta de FranklyFlooring&Furniture
Thank you for such a detailed and thoughtful review. We’re especially pleased to hear that the communication and support stood out when resolving the delivery issue. We always aim to make things as straightforward and stress-free as possible for our customers, so your comments really mean a lot to us. It’s fantastic to know you found the ordering process simple and the pricing competitive too. We truly appreciate your support and hope to help you again in the future.
Respuesta de FranklyFlooring&Furniture
Thank you for your review. We’re delighted you were happy with the flooring and felt it offered great value for money. It’s also great to hear our communication helped make the experience a positive one from start to finish.
Communication was excellent and items…
Communication was excellent and items received earlier than expected
23 de marzo de 2026
Respuesta de FranklyFlooring&Furniture
Thank you for your feedback. We’re really pleased you were kept well informed throughout and that your order arrived even sooner than expected. We truly appreciate you taking the time to share your experience with us.
Great communication and perfect…
Great communication and perfect delivery. Would highly recommend 5 star review
1 de abril de 2026
Respuesta de FranklyFlooring&Furniture
Thank you so much for the fantastic review. We’re delighted everything arrived perfectly and that our communication throughout the process stood out for you. Your recommendation and 5-star support genuinely mean a lot to the whole team.
Respuesta de FranklyFlooring&Furniture
Thank you for your review. We’re so pleased you found the ordering process simple, the delivery quick, and the product good value for the quality provided. We really appreciate your support and hope to see you again soon.
Great service
Great service and communication, placed two orders and all delivered as expected and products as expected. I would reorder.
1 de abril de 2026
Opinión espontánea
Respuesta de FranklyFlooring&Furniture
Thank you for your continued support. We’re delighted both of your orders arrived exactly as expected and that you were happy with the products and communication throughout. Knowing you would order from us again is the best compliment we could receive.
A great company to deal with
A great company to deal with. Good prices and communication.
20 de marzo de 2026
Respuesta de FranklyFlooring&Furniture
Thank you for your kind comments. We’re delighted you were happy with both our pricing and communication throughout your order. It’s always our aim to make the whole process simple and stress-free, so your feedback means a lot to us.
Easy to order
Easy to order, staff helpful. Delivery by XDP seemed a bit slower than I expected
18 de marzo de 2026
Respuesta de FranklyFlooring&Furniture
Thank you for your honest feedback. We’re pleased to hear you found the ordering process straightforward and our team helpful throughout. We do appreciate your comments regarding the delivery speed with XDP and will certainly take that on board. Thanks again for choosing Frankly Flooring.
Really great service
Really great service . . Was dispatched and arrived quickly . . Product as described
28 de marzo de 2026
Opinión espontánea
Respuesta de FranklyFlooring&Furniture
Thank you for the lovely feedback. We’re really pleased your order arrived quickly and that the product matched exactly what you were expecting. We appreciate you choosing Frankly Flooring and hope to help again in the future.
Swift services and quality product
7 de marzo de 2026
Respuesta de FranklyFlooring&Furniture
Thank you for your review. We’re pleased to hear you were happy with both the speed of service and the quality of the product. Your feedback is greatly appreciated and we hope to assist you again in the future.
Respuesta de FranklyFlooring&Furniture
Thank you for taking the time to leave a review. We’re glad our team could help with advice before ordering and that you were pleased with both the pricing and speedy delivery. We really appreciate your support.
Van Gogh flooring
Very happy with flooring, price and especially updates with delivery.
Thanks
5 de marzo de 2026
Respuesta de FranklyFlooring&Furniture
Thank you for your feedback. We’re delighted you were happy with the flooring, the price, and especially the delivery updates along the way. Keeping customers informed is really important to us, so it’s great to hear that stood out during your experience. Thanks again for your order.
VIctoria Regal Twist Carpet & Tredaire Underlay
Delighted with the service and communication throughout from Mille and Tyler.
The price was also fantastic.
It was my first time purchasing carpet and underlay online and getting it delivered to Scotland and I wouldn’t hesitate to use this shop again .
Thank you all so much
22 de febrero de 2026
Respuesta de FranklyFlooring&Furniture
Thank you so much for your lovely review. We’re thrilled to hear that Mille and Tyler were able to make your first online carpet purchase such a positive experience. Ordering flooring products for delivery to Scotland can sometimes feel daunting, so it’s great to know the communication, service and pricing all gave you confidence throughout. We truly appreciate your kind words and look forward to helping you again in the future.
Great value for my underlay even…
Great value for my underlay even including delivery.Great updates and customer service
3 de marzo de 2026
Opinión espontánea
Respuesta de FranklyFlooring&Furniture
Thank you for your kind feedback. We’re really pleased you found our underlay to be great value, even with delivery included. Keeping customers updated and providing helpful service is something we take pride in, so it’s lovely to hear that reflected in your experience.
Excellent service and prices
Excellent service and prices. Arrived when it was supposed to.
12 de febrero de 2026
Respuesta de FranklyFlooring&Furniture
Thank you for your review. We’re delighted you were happy with both the service and pricing, and that your order arrived exactly when expected. We appreciate your support and hope to assist you again soon.
Great product and price
The product was exactly as described, top quality and no problems.
6 de febrero de 2026
Respuesta de FranklyFlooring&Furniture
We’re so glad to hear everything met your expectations. Providing quality products with an accurate description and a smooth experience is exactly what we aim for, so your feedback is greatly appreciated. Thank you for choosing Frankly Flooring.
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