Easy to use website, competitive pricing, and the only place I could find that had stock of both products I needed. Nice personal comms about delivery, which arrived on-time with a helpful delivery d... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
only picked one star as couldn't go any lower. order something from them left it a week had no confirmation of when delivery was going to be, emailed a few times and didn't hear a thing from them so t... Ver más
La empresa ha respondido
I am a returning customer. I have placed many orders and I’ve always been super happy with the service and care provided. Very helpful customer service and I particularly appreciated being informed a... Ver más
I've used Frankly Flooring twice now and they have been excellent. The price is good. The next day delivery is great. The communication about the dispatch and delivery service is also very good.... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de pisos
- también en la categoría
- Mayorista de mobiliario
- Proveedor de suelos de madera y laminados
- Tienda de alfombras
- Tienda de decoración e interiorismo
- Tienda para la reforma del hogar
Escrito por la empresa
Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.
Información de contacto
Unit 9 Newbury Works , BA3 5RX, Coleford , Reino Unido
- 01373 812250
- Sales@franklyflooring.co.uk
- franklyflooring.co.uk
4,3
Excelente
228 opiniones
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Above and beyond delivery!
Easy sale online. Was contacted the same day via email to let me know delivery date. Today the flooring was delivered on the date promised.
The delivery driver rang my number and explained he couldn't fit van down the street and then proceeded to walk the flooring 150m down the awkward street.
Fantastic above and beyond service.
Emailed, Rang me, Delivered on time what more do you want. Cheers to all the team
3 de agosto de 2026
Opinión espontánea
Respuesta de FranklyFlooring&Furniture
Thank you so much for your fantastic review! We're delighted to hear everything went smoothly from placing your order online through to delivery.
It's especially great to hear that our delivery driver went the extra mile to make sure your flooring reached you despite the access issues. We'll be sure to pass your kind words on to the whole team—they'll really appreciate the recognition.
Thank you for choosing us, and we hope you enjoy your new flooring!
Best price I could find anywhere
Best price I could find anywhere. Arrived on the exact day stated. Good email communication. Would definitely use again and recommend to others.
17 de julio de 2026
Respuesta de FranklyFlooring&Furniture
Thank you for your wonderful review! We're delighted to hear you found the best price, your order arrived exactly as promised, and that our email communication kept you well informed throughout.
We really appreciate your recommendation and look forward to serving you again in the future. Enjoy your new flooring!
Absolutely shocking customer service
Absolutely shocking customer service.
Was to receive my flooring today, and have not received it. This has put my customer out with no flooring and job will no longer be able to be done this weekend
Now I’m down 1k
Was told privately on email that it would definitely be delivered today. And they have let me down
24 de julio de 2026
Opinión espontánea
Respuesta de FranklyFlooring&Furniture
Hi, we're very sorry to hear about your experience and completely understand how frustrating this has been, especially given the impact it's had on your customer and your planned installation.
We sincerely apologise that your order didn't arrive as expected after you were advised it would be delivered. While we always work hard to ensure deliveries arrive on time, there are unfortunately occasions where unexpected delays can occur once an order is with the courier.
We completely appreciate how disappointing this has been and understand the knock-on effect it's had. Thank you for bringing this to our attention, and we're truly sorry for the inconvenience caused.
Very happy with speed of delivery and…
Very happy with speed of delivery and very happy with the materials that were delivered, can highly recommend 🥇
30 de junio de 2026
Respuesta de FranklyFlooring&Furniture
Thank you for your fantastic review! We're so pleased to hear you were happy with both the speed of delivery and the quality of your flooring.
Your recommendation means a great deal to us, and we really appreciate you taking the time to share your experience. We hope you enjoy your new flooring, and we look forward to serving you again in the future!
Respuesta de FranklyFlooring&Furniture
Thank you for your great review! We're delighted to hear you were happy with our prices, that your order was processed quickly, and that your delivery arrived on time
Good quality product
Delivered on time. Good quality product and very helpful staff.
25 de junio de 2026
Opinión espontánea
Respuesta de FranklyFlooring&Furniture
Thank you for your fantastic review! We're delighted to hear your order arrived on time, that you were happy with the quality of the product, and that our team was able to provide helpful service.
Great Service
Communication was excellent, arrived early, and the goods I bought were as expected. More than competitive price aswell
15 de junio de 2026
Opinión espontánea
Respuesta de FranklyFlooring&Furniture
Thank you for your fantastic review! We're delighted to hear you were pleased with our communication, that your order arrived ahead of schedule, and that everything met your expectations.
It's also great to know you found us competitively priced. We really appreciate your recommendation and hope to have the opportunity to serve you again in the future. Enjoy your new flooring!
Produkt bardzo ladny, zadowolona, polecam
Produkt bardzo ladny, dostawa szybka bez problemu, faktura zakupu przysłana na meila, Dostawa pod drzwi . Paczka nie uszkodzona , bardzo dobrze zabespieczona. Polecam
25 de junio de 2026
Opinión espontánea
Respuesta de FranklyFlooring&Furniture
Thank you for your 5-star review! We really appreciate you taking the time to share your feedback.
Thank you for choosing us, and we hope to have the opportunity to serve you again in the future.
Great products and prices
Great products and prices, delivery was efficient. Would recommend.
11 de junio de 2026
Respuesta de FranklyFlooring&Furniture
Thanks for your review! We're really pleased you were happy with our products, prices and delivery. We appreciate the recommendation and hope to help you again in the future.
Respuesta de FranklyFlooring&Furniture
Thanks for taking the time to leave a review. It's great to hear everything went smoothly and that you'd recommend us. We hope to be able to help again in the future.
Stop selling things you don’t have it’s…
Stop selling things you don’t have it’s annoying and just stupid
35 years I spent running my own shops
No wonder they keep telling us x amount of businesses close every year
Seen the reply
It would be good and true if you had actually delivered the item but you never did
I can understand why you need to lie it’s awful when potential customers no what you are really like
I gave over 4 weeks to deliver 1 item a item you said would be here in 3/4 days I never bugged you until 2 weeks had passed then I contacted you via email which you ignored for 3 days then Millie pops up after I threatened to go to the card company, oh I’ll chase it up ,
We are having problems with restocking ie you didn’t have any stock when I paid you
But I’m the bad customer
I will let other people be the judge of that
Certainly not you
Extended due to the lies in your reply
Avoid messers at there best
6 de junio de 2026
Respuesta de FranklyFlooring&Furniture
We're sorry to see your review, as it doesn't reflect what happened in this case.
After investigating your concerns, we confirmed that the product you received matched the exact item ordered on your original purchase. Millie took the time to review everything with you, providing the order details and evidence to show that the correct product had been dispatched.
Once this was clarified, you were able to place a new order for the product you had originally intended to purchase, and we were pleased to help you with that.
We always aim to resolve any issues fairly and as quickly as possible, and we're glad we could identify the cause of the problem. We appreciate your custom and wish you all the best with your project.
Respuesta de FranklyFlooring&Furniture
Thanks for your review. Glad everything arrived quickly and was exactly as expected. We appreciate your order and hope to see you again
Ordered some underlay and they…
Ordered some underlay and they delivered it quite quickly.
17 de mayo de 2026
Respuesta de FranklyFlooring&Furniture
Thanks for your review! Glad to hear your underlay arrived quickly. We appreciate your order and hope to see you again in the future.
Great customer service
Great customer service. Product easily purchased online with a telephone query answered directly. Great competitive price. Speedy delivery. Good communication👍
8 de mayo de 2026
Opinión espontánea
Respuesta de FranklyFlooring&Furniture
Thanks for your kind review. We're pleased everything went smoothly, from answering your questions to getting your order delivered quickly. It's great to hear you were happy with the service and the price. Thanks again for choosing Frankly Flooring.
What wonderful customer service this…
What wonderful customer service this company has. Along with that their prices are more than competitive. Millie was the name of the lovely lady I dealt with. She went above and beyond for me when we were struggling to source our floor tiles keeping me in the loop as far as the suppliers were concerned. Thank you
28 de febrero de 2026
Opinión espontánea
Incorrect Flooring Colour Delivered – Order Issue
Wrong flooring order we recently received. Although the order confirmation clearly shows the correct colour, the delivery we received was incorrect.
staff have been very helpful in arranging a re‑order and organizing collection of the incorrect items, and we appreciate their assistance. However, we are still unsure how the wrong colour was sent out in the first place, given that all confirmation details were accurate on our end.
13 de mayo de 2026
Excellent job
20 de mayo de 2026
Opinión espontánea
Respuesta de FranklyFlooring&Furniture
Thank you for your review. We’re really pleased everything met your expectations and appreciate you taking the time to share your feedback with us.
Respuesta de FranklyFlooring&Furniture
Thank you for the great feedback. We’re delighted you were happy with the service and really appreciate you taking the time to leave a review. Enjoy your new flooring!
Respuesta de FranklyFlooring&Furniture
Thank you for your kind feedback. We’re really pleased you were happy with the service and speedy delivery. It’s greatly appreciated and we hope to help you again in the future.
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