Garment Printing Australia Opiniones 115

This is one of the most dispicable companies I've ever had to deal with. After placing my order I waited 2 weeks before they asked for a mark up confirmation, during with they 1) neglected to inform that they cannot print gradient colours, and 2) charged me twice for the same order! But worse still, after I informed them multiple times of the error, they said they would refund the mistake yet didn't. Only after lodging a formal complaint with the Office of Fair Trading did they refund the amount. The fact that even their phone waiting music is ripped off a paid website says it all. Do yourself a favour and DO NOT order from this mob.

James has been very professional and helpful. He has really gone above and beyond to make sure our order was managed well. He gave insightful recommendations for our logo and colours and we are pleased with our order.
Thank you!

James was very diligent in preparing a quote and then adjusting this quote as my requirements became clear. He was tenacious in following up after he sent emails, but understanding as I looked at other options. James definitely went the extra mile by waiving the shipping costs so that our shirts would arrived in time for our business launch and helping me qualify for the September discount

We placed a small order of work tees with Garment Printing and supplied a mock-up showing the exact logo placement. The order arrived with the logo positioned incorrectly, right next to the armpit.

Since then, I’ve exchanged more than 10 emails with their team, providing photos and highlighting the error. Unfortunately, the matter remains unresolved.

Their process requires me to print my own label, find my own packaging, and send the items back before they will even consider a replacement. For a mistake that was theirs, I expected a simpler and more customer-friendly solution — such as providing a prepaid satchel or arranging a courier.

This was only a $100 order, but the wasted time and energy has cost me far more.

As a small business owner of 20 years, I know mistakes happen — but I also know it’s my responsibility to make them easy for the customer to resolve. In this case, Garment Printing has not taken that approach.

I’m disappointed by both the outcome and the handling of the issue, and I think other business owners should be aware of this before placing an order.

This was our first time using Garment Printing Australia and I wouldn't hesitate to recommend them. Everything was dealt with in a timely and efficient manner and there was absolutely no issue when we had to change a few details. The products delivered were exactly as we had hoped, in fact they were better.

I contacted Garment Printing Australia to see if I could get a logo I designed onto a golf shirt, the experience of customising the design and placement on the shirt online was quick and easy, the online help was there when needed and I received the shirt with logo within a week, quality is great and logo just as I wanted it.
Would recommend this company any day. Thank you

Quick service and quality product an the website is easy to use.

Excellent service & quality!
Garment Printing delivered exactly what I wanted — amazing print quality, quick turnaround, and friendly, helpful service. Highly recommended!

I checked their return policy before purchasing a sample to see if we wanted to buy bulk, ensuring that they allow refunds (they do). They took 2 weeks to ship the item to us, then once we finally received it and didn't like it, I reached out to their customer service via email. Straight away I was told the item is not eligible for return. I then sent them a screenshot of their own returns policy & then they said yes I could return. I replied straight away requesting details on how to return, address etc. They GHOSTED ME. 2 Follow up emails & nothing. I then had to spend 40 minutes speaking with a customer service representative on live chat via their website, just to get the return address. They take a percentage of your refund for a 'restocking fee' which is already ridiculous in itself, then once they received the return they said they would be deducting more because of the late return, even though I couldn't return as I hadn't been provided the return address due to being GHOSTED. I would not recommend this company to anyone. Steer clear of them.

Great quality material - have ordered jumpers and work shirts both have been top quality. Images and logos come through clear and the company have been fantastic to deal with when I needed to make last minute changes. Highly Recommend. Will only purchase through this print company from now on!

Great quality product and service from Alan Fox at Garment Printing. Highly recommended!

Steve Shaw from garment printing was amazing to deal with!! He was not only patient with me, but so very helpful, he even spent over time trying to get my samples to my perfection so the order got completed that day!! I could not thank him enough. Steve Shaw thank you again I cannot express my appreciation for your help!! you my friend deserve a raise!!

Very easy to work with!
I was helped by the legendary Jason Martin , and honestly, he made the entire process super smooth and stress-free. Jason is an absolute gentleman — well-mannered, genuine, and truly the definition of a ‘real G’. If you need anything printed, head straight to Garment Printing and let Big Will take care of you. You’ll be blessed! 💪🏻

Ability to save your designs across different products and sizes was a plus.

Recommend 100%
In April I found Garment Printing online and opened the chat line. I was greeted very professionally and had a conversation about my tshirt design which I was satisfied this could be created. I sent through a photo and words to appear on the tshirt. A design came back perfectly as I had described and I was happy to receive a quote. This was a surprise order for my friends and I going on a cruise in July and one of them has a birthday. I approved the quote and paid for my order all online. It was a very easy simple process.
I received my order of male and female shirts a couple of weeks later and they were stunning, perfect.
Today I contacted Garment Printing Australia by email to order more of the same tshirts as we have more people joining on the cruise with us now. I was so happy the company had kept my design details and honestly, a dream to deal with. It was another easy fast process to accept the quote and payment.
Thank you for opportunity of feedback.
Regards
Michelle Naylor Yarraman Qld

James made the process very easy, quick to reply and understood what I was looking for

I highly recommend Garment Printing! Great customer service from start to finish. Quick turn around with the whole process. Extremely happy with the quality and printing of the singlet.

So helpful with the setup and suggestions. Particularly quick in receiving. I’ve used this company in the past and very happy! The results are fantastic!

The end product was above our expectations and we would continue any future orders with Garment Printing. Jason was the contact person with us from start to finish and he was extremely professional in guiding us throughout the whole process from what our design concept, fabric options and provided us with size charts to ensure our team got what we wanted. The customised designs were high resolution and the shirt quality were good. Jason even recommended what were the best options they had to offer for the best pricings for us to make an informed decision between going with embroidery or digital printing and also recommended washing instructions to preserve the longevity of the digital prints from fading. Thanks to the team at Garment Printing.