Grass Direct Opiniones 

Been to branch with my wife. Second most expensive grass chosen. Delivered cheaper one.
Wrote to customer service how can we sort it out. No answer.
Yes I could hire a van and return it to a branch myself but I have no time for this.
But I wouldn't recommend this company to anyone.

Lovely sales techniques, very informative. Happy with the price we paid. Unfortunately, there was clearly some mis-communication about delivery date, so we waited a lot longer than we had hoped, but, once the grass arrived, it was great. We are very pleased with it.

I have requested two separate deliveries of fake grass samples and the service has been excellent. Next day delivery and a call to advise me that my second order could be delivered late due to the weekend post. Great customer service and advice on purchasing my fake grass from Lauren. Thank you.

Awful. I strongly recommend that you don’t use this company. Grass ordered and had email and text confirming it was coming on said date and it failed to arrive. I chased it and was told it was out of stock. I was given another delivery date 6 days later, had a phone call confirming it was now in stock and delivery would take place, along with a further text and email to say the same. On the day the tracking app never got past 1 of 2 items loaded onto van. I contacted the company via live chat who told me to let them know what was delivered!!! I insisted they contact the delivery company and they said they would email them and I would hear that afternoon. I never heard, nor did anything get delivered. I wrote a complaint to customer services who said they aim to respond within 3 hours. I didn’t hear over the next 2 working days, and couldn’t get hold of the company via livechat.
It is now Monday and I am back to chasing for a refund or delivery. Totally frustrating experience.

Absolutely first class from start to finish. I was kept informed every step of the way.

The tracking system was really helpful on the day allowing me to work around the delivery. Driver was super helpful postioning the roll of grass right were it needed to be. Spot on service - thank you.

Liked the grass I selected and the delivery service was also great on time.
Fitted now and very happy with the results

Dan was very thoughtful and helpful in getting the right choice for our balcony.
looking forward to the summer with our new grass decking.

Absolutely terrible customer service.

Grass Direct is supposed to be a sales company, yet when I tried contacting them this morning, nobody answered the phone. I then tried their online chat, only to find there were no agents available. I called their sales line and was met with a message saying, "Our Sales Lines are Closed. Use Our Online Chat." The problem is, the online chat wasn't available either.

If a company can't be available during its stated opening hours, can't answer sales enquiries, and can't provide the support channels it advertises, it doesn't inspire much confidence. If they can't handle a potential customer's call, what hope is there if you need assistance after making a purchase?

Based on this experience alone, I wouldn't buy from them. The service has been extremely disappointing, and management should be concerned about the impression this leaves on potential customers.

Excellent quality grass and really helpful tracking to follow the arrival time.

Brilliant service and delivered fast and delivery driver explained everything we needed to do before laying will definitely recommend

We only received half our order, But Sophie
Came to the rescue. And solved the problem.
So we now have all the order.
Many thanks
Sophie.

The quality of the grass itself is good, but unfortunately the overall experience was extremely disappointing.
The delivery was handled by DX and took several weeks to complete. Four rolls of grass were delivered across three separate deliveries, often with little or no notice. On multiple occasions, the rolls were simply left outside our office without any prior email, text message, or attempt to arrange a suitable delivery time.
After several complaints, a replacement roll was sent. However, this was once again left outside the office without any notification. To make matters worse, the replacement roll was a different thickness from the original three rolls, meaning it did not match the product we had ordered.
Customer service was also very poor throughout. The only reliable way to get a response was through the online chat, while emails were either ignored or not properly addressed. Despite raising the same issues multiple times, the situation was handled inadequately and without any real resolution.
While the product quality is satisfactory, the delivery process and customer service fell well below expectations.

Shop and delivery staff were very helpful and friendly with makes all the difference
I couldn't ask for a better service 10/10

Shocking customer service. Ordered astro turf, told it will be 4th June...nothing....contacted customer service and store snd told 11th June only to see that they are now awaiting stock. Quick to take my money for goods they can not supply. When u call customer service they fob u off with the fact they can not access order as it was ordered in store. You call the store and you can not get through. I want my money back ASAP as this is ridiculous. Do yourself a favour and buy elsewhere

I ordered grass from Grass Direct through their website, and the ordering process itself went smoothly. However, the subsequent experience was highly frustrating. Upon receiving the order confirmation email, I discovered that despite a delivery charge of nearly £100, the terms stated the driver might require assistance with unloading. If a delivery requires two people, the company should dispatch a two-man crew rather than expecting the customer to provide labour. The delivery timeframe was five weeks, which I was aware of. However. when my order arrived, it was short by one roll of grass ... I'd ordered and paid for 2. The delivery driver was excellent and did his best to assist, but the overall service from the company was poor. The only available method to contact customer services was through an online chat system. It required a 45-minute wait to connect with a representative, followed by an additional 45 minutes of messaging. The customer service representative indicated they could reorder the missing roll but advised against it due to potential colour variation between batches. The alternative was to reorder both rolls instead, either case would entail an additional four-week wait. Our landscaper had coordinated his schedule to align with the delivery date to assist with unloading and complete the installation, resulting in a wasted day of work for which we still had to compensate him. After accepting the offer to reorder both rolls, the representative checked the system and then informed me that the chosen grass was no longer available from the manufacturer. The only positive outcome was receiving a full refund fairly quickly.
Avoid this company if you want a stress free life.

Easy in store ordering by a very helpful manager and delivery within specified timescales. Would recommend and will use this company again in the future.

Very helpful staff ordered and paid for it on the Friday, turned up following Friday 7.45, great service and good prices