Grass Direct Opiniones 

The guy in the shop (can’t remember his name so sorry!) wasn’t pushy, didn’t hover, just left us to shop. He answered all our questions gave recommendations and gave great advice!

Excellent, on time, reliable

Just had my grass delivered and I'm so impressed! Really lush, just pure quality and delivered with care. Impressed!

The experience from Gradd Direct was awful. Lead tine on the grass we purchased was 1-3 weeks. Order was placed on the 04th May 2026. Got a text from DX saying about delivery but no further emails from Grass Direct. Contacted Grass Direct and sent us an email update on the 03rd June with a dispatch and tracking number, DX delivery overnight service. 4th June no text or email from DX. 14:30 contacted Grass Direct asking for an update. They informed they would contact DX and get back to me via email. 15:30 no email so contacted Grass Direct again. Apparently DX did not receive the order. Grass Direct then told me the order was missing. They said they can re process the same order but another lead time of 1-3 weeks. Time wasters is an understatement. Weve allready been waiting for 4 weeks for this order. I will never use them again. Refund was requested as we will buy from a different supplier. And not sure how a 4mx6m roll of Grass goes missing.

Dan responded really quickly and I was able to change my delivery date extremely easily. The value & range the company offers is great and the service has been exceptional.

Excellent service from start to finish. Our delivery guy was so friendly it just topped off the sale. Would definitely recommend ⭐️⭐️⭐️⭐️⭐️

Just as described. Looks very natural, is soft,easy to install and was delivered with care. I bought it for my 2 year old and he loves it.

I've ordered samples over 2 weeks ago and they have not been delivered.i thought a company like yours would want the sales but maybe not I have a customer waiting to view the samples and it is extremley poor service on your behalf

Delivery was on time, good quality product. Thank you, would definitely recommend

I have used grass direct before & I have always been impressed with the products & the service & will definitely be using again in the future

Followed advice to diy the job and has came out fantastic grass was delivered quick and efficient on the chosen date very pleased with all aspects

Amazing service from ordering to delivery.
Paula - thank you for your patience! It was an absolute pleasure. And to the delivery gentleman, thank you for the laughter early in the morning!
Definitely recommend!

Customer service is great.
Delivery driver was very chatty and polite! Put item exactly where I asked him to with no bother. Great company.

The samples were very useful and gave a good indication of the quality of the artificial grass. Delivery was speedy and well packaged.

Terrible service! Can't comment on the product weve been waiting for our grass since March and 5 delivery dates have come and gone with no grass delivered. 5 days of work missed as they insist someone is here for non existent deliveries. Customer service is beyond a joke! We will be in contact with Trading Standards in the morning

easy to order - product is very good and delivery man was very helpful even though it was incredibly heavy

Very helpful with ordering our astrograss, answered all our questions. Liked the way we could have samples sent to house.
Follow up call a few days later to make sure we have recieved the samples.
Lovely customer service manner.

not delivered on time no tracking available

Really disappointed with the after sales service. I have had only one roll of grass from my order delivered. My second roll is now missing and after 2 failed attempts I still have not received it. Unfortunately if you need help with a delivery the only option is to speak with an AI chat bot or send and email and wait for a response. I can’t even get a refund as I cannot speak to anyone. Unfortunately the Doncaster in store team cannot issue a refund and have not been able to help me locate my grass. Extremely unhappy.

If I could give a negative star review I would, only delivered half of our grass then lost the other half and don’t know where it is. You can’t talk to a person in customer services as it’s bots only. No one to talk to about a refund. No help whatsoever they have our money, we have no grass and no one to help us. Do not buy from this company