Grives Perfumes Opiniones 

Respuesta de Grives Perfumes

Hace un día

Hi Troy,

Thank you for your feedback, and we’re sorry your 10ml Mirab is taking longer than expected to reach you.

To clarify, we’ve answered all of your tickets, and we replied to your first message within 30 minutes. As explained in our replies, with the 10ml the full-size 30ml is charged 14 days after purchase, and that’s the £30 payment you’ve seen.

Your 10ml is on its way, and we’ve put your 30ml order on hold so you can try the fragrance first. If you have any other questions, just reply to our email and we’ll be happy to help.

Warm regards,
The Grives Team

Respuesta de Grives Perfumes

Hace un día

Hi,

We’re sorry your order hasn’t reached you, and we understand how frustrating that is.

We sent your set with a tracking number, but unfortunately InPost left the parcel outside your address instead of handing it to you. When you told us, we offered to reship your order at our own expense with Royal Mail, signed for, so it can’t be left unattended again. That offer still stands. Just reply to our latest email and we’ll send it out.

We’ve replied to every one of your tickets, at least 10 so far, so we’re sorry to read that you feel ignored.

With all this in mind, we don’t feel a 1-star rating is a fair reflection of how we’ve handled your order. We hope you’ll reconsider once your parcel arrives.

The Grives Team

Respuesta de Grives Perfumes

3 sept 2026

Hi Leah,

We're really sorry to hear this. Paying for postage and then receiving nothing is frustrating, and we understand why that raises concerns.

We'd like to put this right. Could you contact us directly at orders@grivesperfumes.com with your order number? We'll look into exactly what happened and arrange a resolution, whether that's locating your parcel or issuing a refund.

Thank you for flagging this, and we hope to resolve it for you soon.

Kind regards,
Elodie Green
Customer Service, Grives Perfumes

Respuesta de Grives Perfumes

Actualizada el 3 sept 2026

Hi Gill,

We're really sorry, this is not the experience we want you to have, especially after you'd already given the sample a fair try and decided to trust us with a full-size order.

We've looked into this and found that your order was returned to our warehouse before it reached you. It's now on its way back out to you, and we've also processed a partial refund by way of apology for the delay and, more importantly, for leaving your messages unanswered. That fell well short of what you should expect from us.

If it doesn't arrive or you need anything further, please email us directly at orders@grivesperfumes.com and we'll prioritise it.

Kind regards,
Elodie Green
Customer Service, Grives Perfumes

Respuesta de Grives Perfumes

3 sept 2026

Hi Susan,

We're sorry to hear this, and we understand the frustration of not receiving your order and then being met with silence when you tried to follow it up.

We've checked our records and can see this order was dispatched correctly on our end. That said, parcels can occasionally go astray once they're with the courier, and we want to get this sorted properly rather than leave you out of pocket.

Please email us directly at orders@grivesperfumes.com with your order number, and we'll trace it with the courier and arrange a resend or refund depending on what we find. We're also sorry you didn't get a response the first time, that's not the standard we hold ourselves to.

Kind regards,
Elodie Green
Customer Service, Grives Perfumes

Respuesta de Grives Perfumes

3 sept 2026

Hi Gerry,

We're sorry to hear this, and we understand how frustrating it is to feel ignored, especially after seeing that concern reflected in other reviews too.

Having checked our records, we can see this order was not cancelled. It was processed and dispatched as normal, so no refund would have gone out as the postage was paid for a genuine order that went ahead. If it hasn't arrived, it's worth checking your tracking details and your email spam folder in case a dispatch confirmation ended up there.

We do read and respond to all reviews and emails, not just positive ones, so we're sorry if that hasn't been your experience so far. Please email us directly at orders@grivesperfumes.com with your order number and we'll look into where your parcel is and get this sorted for you.

Kind regards,
Elodie Green
Customer Service, Grives Perfumes

Respuesta de Grives Perfumes

3 sept 2026

Hi Kerry,

We're sorry to hear this, and we understand why the gap between your expected delivery date and the dispatch date would be worrying, on top of not hearing back from us.

Having checked our records, this order was dispatched on 12/06/26. We're sorry it went out later than the date you were originally given, and we're sorry your follow-up emails and messages weren't answered, that should never have been the case.

Please email us directly at orders@grivesperfumes.com with your order number, and we'll trace the parcel with the courier and get you an update straightaway, arranging a resend or refund if it doesn't turn up.

Kind regards,
Elodie Green
Customer Service, Grives Perfumes

Respuesta de Grives Perfumes

3 sept 2026

Hi there,

We're sorry to hear this, and we understand how frustrating a month's wait with no update would be.

Having checked our records, this order does show as sent, so we're keen to find out where it's ended up as it clearly hasn't reached you. It's also worth double checking the order confirmation email, as it should list the sample included, but we're happy to confirm the details with you directly.

Please email us at orders@grivesperfumes.com with your order number, and we'll trace it with the courier and sort a resend or refund depending on what we find. We're also sorry no one got back to you sooner, that's not good enough.

Kind regards,
Elodie Green
Customer Service, Grives Perfumes

Respuesta de Grives Perfumes

3 sept 2026

Hi Lynda,

We're sorry to hear this, and we take it seriously when a customer feels strongly enough to consider contacting Trading Standards. That's not a step anyone takes lightly, and we'd much rather resolve this with you directly.

Having checked our records, this order was dispatched. We're sorry it hasn't reached you and that your attempts to contact us went unanswered, that's not good enough and we want to get to the bottom of it.

Please email us at orders@grivesperfumes.com with your order number, and we'll trace the parcel with the courier and get back to you personally with a resolution, whether that's a resend or a refund.

Kind regards,
Elodie Green
Customer Service, Grives Perfumes

Respuesta de Grives Perfumes

Actualizada el 3 sept 2026

Hi Vanessa,

We're sorry to hear about the lack of response to your emails, that's not the standard we hold ourselves to, especially when you were chasing something as simple as a read receipt.

Having checked our records, this order shows as delivered on 12 June. If it hasn't reached you despite that, it's worth checking with anyone else at the address, as well as any safe place or neighbour the courier may have used, and your tracking link for further details.

Please email us at orders@grivesperfumes.com with your order number, and we'll share the full delivery confirmation with you and look into a resolution if the parcel genuinely hasn't turned up.

Kind regards,
Elodie Green
Customer Service, Grives Perfumes

Respuesta de Grives Perfumes

3 sept 2026

Hi Theo,

We're sorry for the confusion around your tracking, and for not getting back to you when you emailed to ask about it, that should have been answered.

Having checked our records against your order number, GRVS6239777, this shows as delivered on 29 May. We understand that doesn't match what the tracking was telling you at the time, so it's worth checking your mailbox or with anyone else at the address in case it was received without your knowledge.

Please email us at orders@grivesperfumes.com and we'll send over the delivery confirmation directly, and look into it further if it turns out the parcel genuinely didn't reach you.

Kind regards,
Elodie Green
Customer Service, Grives Perfumes

Respuesta de Grives Perfumes

3 sept 2026

Hi Tatsiana,

We're sorry to hear this, and we take it seriously that you've reported this to Action Fraud and Trading Standards, that's not a step we take lightly and we want to address it directly.

Having checked our records, this order was dispatched and shows as delivered, and there's no indication that items were removed from what you paid for. We understand that doesn't match what you've experienced, and we're sorry if tracking information wasn't clearly passed on to you at the time.

Please email us at orders@grivesperfumes.com with your order number, and we'll share the full order and delivery details with you directly so this can be resolved properly.

Kind regards,
Elodie Green
Customer Service, Grives Perfumes

Respuesta de Grives Perfumes

3 sept 2026

Hi there,

We're sorry for the delay and the lack of response across email, Instagram and our website form, that's a lot of attempts to be met with silence and it shouldn't have happened.

Having checked our records, your two orders were placed on the same day and were combined into a single shipment, which is why the second one may have appeared as "not dispatched" separately, it was already on its way as part of the combined parcel that arrived on 25 March.

We're sorry that wasn't communicated to you clearly at the time, and that your follow-up messages went unanswered. Please email us at orders@grivesperfumes.com with your order numbers if anything is still missing from what you received, and we'll get it sorted directly and quickly.

Kind regards,
Elodie Green
Customer Service, Grives Perfumes