Grives Perfumes Opiniones 

82
•
TrustScore: 1.5 sobre 5

1,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Ordered a 10ml sample and it didnt arrive its been about a week since it was supposed to. They then took 30 pounds for a 30ml oil dropper when i haven't even received the sample to see if i like the f... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

How is this allowed to continue ? where customers place an order and pay with their hard earned cash and then get silence afterwards when the delivery is not received. The so called customer support p... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

As others have stated, this company just a rip people off. I paid for postage and ordered the free samples advertised on their Instagram page. They then, without any notice, cancelled the order and cl... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have ordered several times from Grives, including taking advantage of the free samples. It is very clear that postage needs to be paid (for those leaving a poor review for this). Orders arrived quic... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Perfumería
  2. también en la categoría
  3. Proveedor de cosméticos y perfumes
  4. Proveedor de fragancias, aromas y saborizantes
  5. Tienda de cosméticos

Escrito por la empresa

The best natural extracts from around the world give rise to a new way of conceiving perfume—long-lasting on the skin with fulfilling effects for your soul. Uplift your everyday, one drop at a time.


Información de contacto

1,6

Muy malo

TrustScore: 1.5 sobre 5

82 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 54% de las opiniones negativas

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1,6

Todas las opiniones

(82)

41 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Wrong product supplied no real scent, not good

Ordered and was sent the wrong product. Numerous attempts to contact them and rectify but no success. Product is cloudy and has a weak scent, not at all as advertised. Unimpressed on all levels I’m afraid. A bit of customer service could have fixed this but you are too late.

Update 16 March - sellers response is inaccurate. I have messaged yet again as requested giving details of the wrong product I received. I have not received a response from them to ANY of the emails sent. The response below is just for show does not reflect the reality of their lack of customer service.

18 de febrero de 2025
Opinión espontánea
Logotipo de Grives Perfumes

Respuesta de Grives Perfumes

I apologize for the misunderstanding. Here's a more direct response:

Dear Ruth,

Thank you for your feedback. We've checked our records and can confirm we sent the item you purchased. Our perfume oils typically last up to 8 hours, though longevity varies significantly depending on individual skin chemistry and environment.

If you're experiencing a weak scent, you might try applying to pulse points (wrists, neck) where body heat helps activate the fragrance.

We apologize for the difficulty in contacting us. If you'd like to discuss this further, please email us with your order details

Elodie Green

Valorada con 5 estrellas sobre 5

Mood Enhancing Roller Elixirs

These roller elixirs created by Grives perfumes not only smell divine but also contribute to an overall well-being. Each roll-on bottle is a portal to a unique sensory journey, designed to complement both lifestyle and enhanced natural radiance.
The benefits of the roller perfume oils are:
Alcohol-free formula protecting the skin
Concentrated blends for long-lasting fragrance
Convenient 10-ml roller for easy application and touch-ups
Mood-enhancing properties: happiness, self-confidence, sensuality, relaxation, and
energy
Reduce stress, irritation, depression, and apathy
Travel-friendly size, perfect for on-the-go use
No harmful additives or synthetic fragrances.

I chose the scent Florique that has a captivating and invigorating fragrance, mixing natural and high-quality ingredients.
These unique perfume oils are perfect for any occasion
Apply 2 to 6 drops of the product on the wrist or palm, and then spread it to the neck, hands, and/or face.
There are five iconic fragrances available on Grivesperfumes.com

15 de enero de 2025
Opinión espontánea
Logotipo de Grives Perfumes

Respuesta de Grives Perfumes

Thank you so much for this wonderful and detailed review! We're thrilled to hear how much you're enjoying Florique and really appreciate you taking the time to highlight all the benefits of our perfume oils. Your description of the sensory journey and mood-enhancing properties is exactly what we aim for with our fragrances.
It's especially lovely to hear how you're experiencing the alcohol-free formula and concentrated blend. Thank you for sharing your application tips too - they'll be really helpful for other customers!
Comments like yours make all the difference in helping others discover our perfumes. Thank you for being part of our journey toward better fragrances.

Best wishes,
Elodie Green
Customer Support Representative

Valorada con 5 estrellas sobre 5

Fantastic fragrances

This is a great business, offering unique fragrances at very reasonable prices.
The sample set is a really cost effective way of finding your favourite fragrance. All of the products are unisex

17 de diciembre de 2024
Opinión espontánea
Logotipo de Grives Perfumes

Respuesta de Grives Perfumes

Thank you for this fantastic review! We're so glad you appreciate our approach to fragrances and found the sample set helpful for discovering your perfect scent. You're absolutely right - all our perfumes are designed to be unisex, because we believe amazing fragrances shouldn't have boundaries.

Best wishes,
Elodie Green
Customer Support Representative

Valorada con 5 estrellas sobre 5

Beautiful Scents

I have tried and re-ordered these perfumed oils and given them out as gifts. I love them and so do my friends, even those with sensitive skin. My favourite scent is Ethera but they are all so beautiful. They make me feel so special and I will be sure to order them again and again.

10 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Nothing received - no response

Paid £30 for a perfume, never arrived. Emailed many times - no response. Avoid.

Edit: response below said they would contact me within 2hrs - again received no response.

20 de diciembre de 2024
Opinión espontánea
Logotipo de Grives Perfumes

Respuesta de Grives Perfumes

Hi Leo,

Thank you for taking the time to share your feedback - it's incredibly valuable to us. You're absolutely right about your order GRVS2056*** not being delivered, and I sincerely understand your frustration.

I'm personally handling this situation and will be reaching out to you directly via email within the next 2 hours with a solution.

Your satisfaction is our top priority.

The festive season brought an unprecedented number of orders from customers like you who trust our brand, and while this is wonderful, we weren't as prepared as we should have been.

We're already implementing changes to ensure this doesn't happen again.

Best regards,
Elodie Green
Customer Support Representative

Valorada con 1 estrellas sobre 5

Never Recieved Anything

I paid for a full set but it never arrived. Despite leaving multiple emails, I got no response.

29 de noviembre de 2024
Opinión espontánea
Logotipo de Grives Perfumes

Respuesta de Grives Perfumes

Hi Sadaf,

Thank you for bringing this to our attention - your feedback helps us improve. I completely understand your frustration regarding your undelivered order GRVS2026***, and I want to personally assure you that we're taking immediate action.

I'll be sending you a detailed email within the next 2 hours with a solution that I trust will meet your expectations.

Making this right for you is my highest priority.

We've been overwhelmed by the trust our customers have shown us this festive season.

While we're grateful for this support, we recognize we should have been better prepared.

We've already started making improvements to our systems to prevent such delays in the future.


Best regards,
Elodie Green
Customer Support Representative

Valorada con 1 estrellas sobre 5

Didn't receive anything

Didn't receive anything. No response from customer service to my request for tracking info except for emails asking me to leave a review.

22 de noviembre de 2024
Opinión espontánea
Logotipo de Grives Perfumes

Respuesta de Grives Perfumes

Hi Louise,
I see that we have successfully delivered your order and responded to your previous inquiries with tracking information.
I understand this might not align with what you've experienced, which is why I'm having another look at your case.

I'll personally resend all the delivery details to your email address right away. While our system confirms delivery, I want to ensure you have all the necessary information at hand.

Please check your inbox shortly for the tracking details, and don't hesitate to respond to that email if you need any further assistance.

Best regards,
Elodie Green
Customer Support Representative

Valorada con 5 estrellas sobre 5

A Hidden Gem in Luxury Perfumery

I stumbled upon Grives Perfumes through social media and was intrigued by their unique collection. Initially ordered their Florique sample, and I was genuinely impressed by both the fragrance and presentation.

6 de noviembre de 2024
Opinión espontánea
Logotipo de Grives Perfumes

Respuesta de Grives Perfumes

Hi Alex,

Thank you so much for taking the time to share such a thoughtful review of your experience with Grives Perfumes! We're absolutely delighted that you discovered us through social media and gave our Florique sample a try.

Your kind words about both the fragrance and presentation mean a lot to us - we put our heart into every detail, from the scent composition to the packaging, so it's wonderful to hear that this resonated with you.

We truly appreciate you highlighting us as a hidden gem in luxury perfumery.

Reviews like yours help other fragrance enthusiasts discover our collections.

Thank you again for your support!

Best regards,
Elodie Green
Customer Support Representative

Valorada con 5 estrellas sobre 5

Pleasantly surprised

Ordered the 10ml perfume bundle on Monday, I was a little sceptical after reading reviews on here however I was pleasantly surprised, I was kept updated the whole way through the shipment process. The bundle arrived 5 days after ordering and the perfumes smell lovely!

9 de noviembre de 2024
Opinión espontánea
Logotipo de Grives Perfumes

Respuesta de Grives Perfumes

Hi Penny,

Thank you for sharing your wonderful experience! We're thrilled to hear that your 10ml perfume bundle met and exceeded your expectations. It's particularly meaningful that you felt well-informed throughout the shipping process - this is exactly the kind of service we strive to provide for every customer.

We're delighted that your order arrived promptly and that you're enjoying the fragrances. Your trust in giving us a chance despite your initial hesitation means a lot to us, and we're so glad we could deliver a positive experience.

Thank you for taking the time to share your feedback - it helps other customers make informed decisions about their purchases.

Best regards,
Elodie Green
Customer Support Representative

Valorada con 1 estrellas sobre 5

Do not order from this company

Ordered the sample perfume with their offer of paying £5 just for the postage on 8/10/24
I received an email confirming dispatch on 10/10/24
It’s been 20 days and no item still.
The tracking said ‘waiting for dispatch’ until last week and I’m no longer able to get anything when tracking, as if the tracking doesn’t exist.
I’ve emailed three times in the last two weeks for an update but no reply even though they say they’ll respond in 24hrs.
Not to be trusted, do not order from this company.

8 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Had to pay postage twice, perfume not great

Took over two weeks to arrive. Despite filling in their contact form twice to talk try to someone but I had no response either time. Bought via the offer, pay postage and try perfume for free. Paid nearly a fiver postage and then royal mail asked for another £1:50 as sender not payed full postage (only 0.85p) what cheapskates. Received perfume today, nothing special, smells like furniture polish:( Avoid

24 de septiembre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

The fragrances smell absolutely

The fragrances smell absolutely
divine. Really beautiful. Unfortunately the delivery time and communication from customer service let this company down which is a shame because the products are quality items that smell amazing. Ordered on 8th and items didn't arrive until 19th, no replies to emails I sent the company. Honestly if communication about delivery had been better I would have given 5*review because the products are so good..
Hoping Grives take this on board and Improve communication with their customers.

19 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not a trustworthy company

Placed my order on 23rd August, still no sign of it.
When I chased it up on 3rd September the company promised to provide tracking information within 24 hours, since then they are no longer responding to my emails.
I have had to make to claim with PayPal to try and get my money back.

23 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Buyer beware

I ordered perfume from them on their special offer from an ad on instagram in July (middle of July). It is now the end of August and I still haven't received my perfume. I contacted them twice through their website, twice via email, with not a single reply. I left messages on their account on instagram. Still, nothing. I had to escalate to PayPal, where they still didn't reply to me directly, but instead put in a (fake?) shipping order with Evri that Evri hasn't received in over a week. I have never been treated so shabbily by any company. No apology and no perfume. Not a peep from them.

24 de agosto de 2024
Opinión espontánea

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