Ordered a 10ml sample and it didnt arrive its been about a week since it was supposed to. They then took 30 pounds for a 30ml oil dropper when i haven't even received the sample to see if i like the f... Ver más
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Consulta las opiniones de los clientes
How is this allowed to continue ? where customers place an order and pay with their hard earned cash and then get silence afterwards when the delivery is not received. The so called customer support p... Ver más
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As others have stated, this company just a rip people off. I paid for postage and ordered the free samples advertised on their Instagram page. They then, without any notice, cancelled the order and cl... Ver más
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I have ordered several times from Grives, including taking advantage of the free samples. It is very clear that postage needs to be paid (for those leaving a poor review for this). Orders arrived quic... Ver más
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Información sobre la empresa
- Perfumería
- también en la categoría
- Proveedor de cosméticos y perfumes
- Proveedor de fragancias, aromas y saborizantes
- Tienda de cosméticos
Escrito por la empresa
The best natural extracts from around the world give rise to a new way of conceiving perfume—long-lasting on the skin with fulfilling effects for your soul. Uplift your everyday, one drop at a time.
Información de contacto
London, Reino Unido
- ask@grivesperfumes.com
- grivesperfumes.com
1,6
Muy malo
82 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 54% de las opiniones negativas
Suele tardar más de 1 mes en responder
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Changed my order
Update : I have had a reply from Elodie, who has been very helpful. However the ordering process needs some attention so that it is clear what you will receive before you pay.
I placed an order, which was changed by the company, without any contact to explain why, or to allow me to make choices. I have tried to contact them to cancel the order but have had no response. This appears to be the way to get them to reply…
The perfumes may be lovely, I don’t know, but the customer service needs improvement.
5 de octubre de 2025
Opinión espontánea
Respuesta de Grives Perfumes
Dear Fiona,
Thank you for your review. I'd like to address the confusion about your order change.
Our website and checkout process clearly state that only one free perfume is allowed per order. When multiple items are added to the basket, the system automatically keeps only the last item added to the cart, as this is our system's default behaviour.
This policy is explained both on our website and during the checkout process. The system doesn't allow multiple free samples in a single order - attempting to add more doesn't override this limitation.
Regarding communication, you're right that we should have responded to your cancellation request more promptly. I apologise for this delay in our response.
However, as a goodwill gesture, we've already sent your item. You should receive it within the next few business days.
Best regards,
Elodie Green
Customer Service Representative
Grives Perfumes
Pleasantly surprised
So I ordered a free 10ml perfume oil and paid £4.50 delivery. After ordering I checked TripAdvisor and noticed a lot of people hadn't received theirs so I wasn't very hopeful. The oil arrived today though and it is exactly as described and smells beautiful. I have only taken a star off due to not being able to track it or being kept up to date with shipping etc. Worth it in my opinion though.
29 de septiembre de 2025
Opinión espontánea
Respuesta de Grives Perfumes
Dear Pauline,
Thank you for your wonderful review and for giving us a chance despite the concerning reviews you'd read!
We're delighted to hear that your perfume oil arrived safely and that you're enjoying the scent. It's fantastic that it met your expectations.
You're absolutely right about the tracking and communication - this is an area where we need to improve. Orders sent via standard delivery don't include tracking information, and we could definitely do better at keeping customers informed about their order status throughout the process.
Your feedback about this is valuable and helps us understand what matters most to our customers. We're working to enhance our communication and provide better shipping updates.
Thank you for taking the time to share your experience, and we're so pleased you found it worth it in the end!
Best regards,
Elodie Green
Customer Service Representative
Grives Perfumes
Fell for the free perfume scam
Fell for the free perfume scam - email to say it had been dispatched but 2 weeks later no delivery - and no response to email. They are now £4.99 up and have my personal details.
Avoid!
12 de septiembre de 2025
Opinión espontánea
Respuesta de Grives Perfumes
Dear Heather
Thank you for your review. I'd like to address your concerns about your order.
We've actually sent your item twice due to the initial delay you experienced. You should have received at least one of these shipments by now. Both were sent via standard delivery to the address you provided.
We are not a scam - we're a legitimate business that has been experiencing some operational challenges. I apologise for not responding to your email, which contributed to your understandable frustration.
If you genuinely haven't received either shipment, please provide your order number and we'll investigate this further with our delivery partner. We'll also arrange a third shipment or process a full refund, whichever you prefer.
Your personal details are stored securely and used solely for order fulfilment purposes, in accordance with UK data protection regulations.
Best regards,
Elodie Green
Customer Service Representative
Grives Perfumes
Never received my order
***It's now 3rd October and despite saying they would resend the item, unsurprisingly, I've received nothing and no refund or contact!!! ***
I placed an order for one of their samples and paid £4.95 for express delivery. It's now 25th September, I haven't received anything and despite emailing a messaging them on IG several times, I haven't received a reply.
I suppose getting people to pay delivery for a product that never arrives is a lucrative way to scam people.
14 de septiembre de 2025
Opinión espontánea
Respuesta de Grives Perfumes
Dear Aileen,
I sincerely apologise for the complete lack of communication and the delay with your order. This falls well below our service standards, and I understand why you're questioning the legitimacy of our business.
I can confirm that we have shipped your order. However, if you haven't received it by now, we're happy to reship it immediately with priority delivery to ensure you receive your sample.
We are a legitimate business, not a scam, though I understand our service failures have understandably led you to question this.
We'll ensure a replacement is sent out today if you're willing to give us another chance to fulfil your order properly.
Again, I apologise for this disappointing experience and appreciate your patience whilst we resolve this matter.
Best regards,
Elodie Green
Free offer or theft
What went wrong, the order never arrived,
Try our perfume for free they say.
Just pay £5 postage, I did. And what happened. Received email saying dispatched. Check tracking. There was none.
So emailed Customer service no response
I feel this is the experience of a few people. Be wary folks most people will just write off the postage, to me it's the principle.
10 de septiembre de 2025
Opinión espontánea
Respuesta de Grives Perfumes
Dear Daniel,
I sincerely apologise for this experience. You're absolutely right - not receiving your order after paying for delivery is completely unacceptable, and our failure to respond to your customer service email makes it even worse.
I can confirm that we have shipped your order, though it was sent via standard delivery which doesn't include tracking information. This explains why you couldn't track your package, though I understand this lack of transparency is frustrating.
We're happy to immediately reship your order with priority delivery to ensure you receive your sample. We are a legitimate business, and whilst our service failures have understandably led to suspicion, we want to make this right.
You're correct that this experience appears to be affecting multiple customers, and we're taking urgent steps to improve our delivery processes and customer service response times.
If you're willing to give us another chance, please contact us directly and we'll arrange immediate reshipment of your order.
Best regards,
Elodie Green
Smells great
Smells great, the bottle doesn’t leak and it seems to have good silage. Very quick shipping as well. Do have to reapply a few times throughout the day but not sure if I’m wiping it off on my scarf
22 de septiembre de 2025
Opinión espontánea
Respuesta de Grives Perfumes
Dear Amanda,
Thank you for your positive review about our fragrance! We're delighted to hear that you're enjoying the scent, appreciate the leak-proof bottle design, and noticed the good sillage.
It's also wonderful that you experienced quick shipping - we strive to get orders out promptly.
Regarding the reapplication throughout the day, you might be right about the scarf potentially removing some of the fragrance. Oil-based perfumes can transfer onto fabric, so items like scarves, collars, or sleeves that come into contact with application areas may absorb some of the scent. You could try applying to areas less likely to touch clothing, such as behind the ears or on the wrists where they're less covered.
Thank you for taking the time to share your experience with our fragrance!
Best regards,
Elodie Green
Would also give 0/5 if i could
Would also give 0/5 if i could, never got my order,have e.ailed asking for a tracking number or update 4 times. No reply. Don't waste your time ordering from here.
Edit...if you know you've shipped it twice you shouldn't need me to tell you my order number as you obviously already have it to know this information? You've never replied to any of my emails so how did I know you reshipped it? Do you have any tracking numbers to say that it arrived as the tracking number on my order never worked?
1 de septiembre de 2025
Opinión espontánea
Respuesta de Grives Perfumes
Dear Valued Customer,
Thank you for your review. I'd like to update you on the status of your order.
We've actually shipped your order twice due to the initial delays you experienced. Both shipments were sent to the address you provided.
If you still haven't received either shipment, please provide your order number so we can investigate this matter urgently with our delivery partner. We're committed to ensuring you receive your order.
Once you've received your items, we'd greatly appreciate if you could consider updating your review to reflect the resolution.
Again, I apologise for the frustrating experience you've had with our service.
Best regards,
Elodie Green
Customer Service Representative
Grives Perfumes
Avoid! Would rate 0/5 if possible
Would rate 0/5 if possible. Avoid this place at all costs. Order never even arrived, but happy to take your money.
14 de septiembre de 2025
Opinión espontánea
Respuesta de Grives Perfumes
Dear Callum,
I sincerely apologise for this completely unacceptable experience. You have every right to be frustrated after sending four emails with no response from our team.
This level of poor communication is inexcusable, and I take full responsibility for our failure to provide you with basic customer service. Your order should have been tracked and delivered, and at minimum, your emails should have been answered promptly.
We have shipped your order, but if you haven't received it by now, we're prepared to immediately reship it with priority delivery and full tracking information. Alternatively, if you prefer a full refund due to this poor experience, we'll process that immediately.
I understand you may have lost all confidence in our service, and frankly, our performance justifies that reaction. If you're willing to give us one final chance to make this right, please contact us directly and we'll prioritise your case personally.
Again, I apologise for this disappointing experience.
Best regards,
Elodie Green
This company doesn't respond to emails…
This company doesn't respond to emails Or messages on Instagram requesting information as to where my order is. GRVS3356777. It's not even been dispatched yet according to Grives. Delivery expected 28th August-1st September. Nothing Nada . Honestly I don't believe i will receive ANYTHING now. Not a responce to my emails , I've sent 2, 2 messages on insta still nothing. Absolute disgrace of a company. Buyers beware.
28 de agosto de 2025
Opinión espontánea
Respuesta de Grives Perfumes
Dear Valued Customer,
Thank you for bringing this to our attention regarding order #GRVS3356777. I sincerely apologise for our complete failure to respond to your emails and Instagram messages - this is absolutely unacceptable.
I can confirm that your order has been shipped. You should receive tracking information within the next 24 hours so you can monitor its progress.
I understand you've lost faith in receiving your order, and frankly, our communication failures justify that concern. We're taking immediate steps to address these service issues.
Thank you for your patience, though it shouldn't have been required for this long.
Elodie Green
Customer Service Representative
DO NOT ORDER FROM THIS SITE
DO NOT ORDER FROM THIS SITE. I placed an order (a 5x10 ml samples set for £19) on 7th of May. It is now 16th of August. I NEVER RECEIVED THE PARCEL.
The estimated delivery was between 8th and 13th of May. After two weeks I decided to follow up by contacting Orders email address, providing the tracking information, asking for an explanation for the delay, and for a refund if the parcel is lost. I got a reply the very next day from Elodie (from Support email address ), that they will investigate, apologising for the inconvenience. Considering the fast reply, I was optimistic about the positive outcome. Unfortunately, that was the first and the last time I heard from them in regards to the paid, never delivered parcel.
A month after that (!!) I tried contacting the same email, no reply. My final try was a month and a half after the estimated delivery. Still waiting for a reply as well as for a refund.
Inexistent customer service. If I could, I would give zero stars.
7 de mayo de 2025
Opinión espontánea
Respuesta de Grives Perfumes
Dear Mare,
I sincerely apologise for this completely unacceptable experience. You're absolutely right to be frustrated after waiting since May 7th for your order.
After investigating your case, I can confirm that your parcel was unfortunately lost by Evri during transit. This explains why you never received it despite our initial dispatch.
I deeply apologise for Elodie's failure to follow up after her initial response and for our complete lack of communication since then. This falls well below our service standards, and there's no excuse for leaving you without resolution for over three months.
We're sending another complete set to you immediately via priority shipping. You should receive tracking information within 24 hours.
Again, I apologise for this appalling experience. We're reviewing our customer service procedures to ensure this never happens again.
Thank you for bringing this to our attention, and we hope to restore some faith in our service.
Best regards,
Smells great, looks cute, very happy!
The perfume is lovely, with such great sillage, and the bottle is cute! The rollerball application is lovely too, and doesn’t leak!! Shopping was fast and the item was well wrapped in recyclable packaging which is always appreciated. I’m excited to try out some new scents! Would definitely recommend!!
12 de marzo de 2025
Opinión espontánea
Respuesta de Grives Perfumes
Dear Yasmin,
Thank you for your wonderful review! We're absolutely delighted to hear that you're so happy with your perfume experience.
It's fantastic that you've noticed the great sillage - our oil-based formulations are designed to provide that perfect balance of projection without being overwhelming. We're also pleased that you appreciate the practicality of our rollerball application and its leak-proof design.
Your mention of our fast shipping and eco-friendly packaging particularly pleases us. We put considerable effort into ensuring our products arrive quickly and safely whilst being mindful of our environmental impact.
We're excited for you to explore more scents from our collection! Thank you for recommending us to others - word-of-mouth endorsements like yours mean the world to us.
Best regards,
Elodie Green
unfortunately thse did not suit me
unfortunately thse did not suit me, so I requested the '30 day no question refund' and asked for advice as to best return the set. Apart from asking me to furnish photos of the perfumes, which I did by return email. I have heard nothing else, despite emailing again.
3 de junio de 2025
Opinión espontánea
Respuesta de Grives Perfumes
Dear Valued Customer,
Thank you for your review and for providing the requested photographs.
After reviewing the images you sent, we're unable to accept a return as the set was not in its original condition. For hygiene and safety reasons, we cannot accept returns of beauty products that have been opened or used.
Our return policy applies only to unopened, unused products in their original packaging. This is standard practice across the beauty industry.
I apologise if this wasn't made clear initially when you requested the return information. We should have better communicated our return policy requirements from the outset.
If you have any other questions, please don't hesitate to contact us.
Best regards,
Elodie Green
It's not a free sample
Offered free sample. I was obviously under no illusion that I'd get it free. I guessed I'd have to pay postage. But in the process of picking & adding it looked like I was plopping a whole set into my basket for the price of 4.90 postage. I thought, ok, this is how other places do it; I can commit to a fiver for some samples. I felt a right idiot when only one bottle turned up in a packet that no way cost 4.90 to send. 2nd class too. It wouldn't be so bad but I don't even like it. I can't comment on quality or longevity coz I don't want it on me. The whole scenario has left me with a such a bad taste in my mouth I don't want to give them a second glance.
3 de junio de 2025
Opinión espontánea
Respuesta de Grives Perfumes
Dear Valued Customer,
Thank you for sharing your feedback about your experience with our free sample offer.
I understand your confusion about the checkout process, and I apologise if our website wasn't clear about what you would receive. Our "free sample" offer provides one 10ml perfume (worth £11) for just the £4.90 shipping cost, which covers not only postage but also packaging, handling, and processing.
We value your feedback about the checkout experience, as it helps us identify areas where we can make our website clearer for future customers.
Thank you for taking the time to share your thoughts with us.
Best regards,
Elodie Green
WARNING!
WARNING!
They offer 'free' samples and you pay £4.95 postage.
They then remove all but one of the samples from your cart, changing your order without notifying you.
They keep your postage money and DO NOT pay for the postage. Royal mail then require £1.50 from you to get the 'sample'. If you dont they return to sender. Company keep perfume AND your postage money.
Can't believe I fell for it.
Do not respond to emails. Did not cancel my order as requested when they removed all but one of the items from the cart.
AVOID
Edit - in response to their reply, sent the email to cancel on 4th May 2025 at 18:52 which was ignored. Easy to say 'never got it'.
14 de mayo de 2025
Opinión espontánea
Respuesta de Grives Perfumes
Dear Jay,
Thank you for taking the time to share your feedback. We appreciate the opportunity to address your concerns.
Our "one free perfume per order" policy is clearly stated on our website. We strive to ensure all our policies are transparent to provide our customers with the best possible experience.
We've checked our customer service records and have no indication of receiving any previous messages from you regarding cancellation. Had we been aware of your concerns, we would have been happy to assist you promptly.
If you have any further questions, please don't hesitate to contact us directly.
Best regards,
Elodie Green
Customer Service Representative
Grives Perfumes
I have tried a few of the fragrances…
I have tried a few of the fragrances and find each one has its own unique stamp, Enigma is currently my favourite as I found it lasts a good 6 to 8 hours and it morphs during that time, definitely recommend giving Grives perfumes a go.
7 de mayo de 2025
Opinión espontánea
Respuesta de Grives Perfumes
Dear Chris,
Thank you for your thoughtful review and recommendation of our perfumes. We're delighted to hear that you've experienced the unique character of each fragrance in our collection.
Your observation about Enigma is particularly gratifying. The 6-8 hour longevity you've noticed is exactly what our perfumers aimed to achieve. The evolving nature of Enigma throughout the day is intentionally crafted - the top notes open with subtle spice before gradually revealing the deeper, more complex heart and base notes. This transformation is one of the special qualities of our oil-based formulations.
We're honoured that you've taken the time to explore several of our fragrances and share your experience. Thank you for recommending Grives Perfumes to others - customer endorsements like yours mean the world to us.
Best regards,
Elodie Green
Customer Service Representative
Grives Perfumes
Issue resolved
Update: 11/05/2025
After posting my original review, Elodie from customer service promptly reached out and resolved my issue. I'm very satisfied with the outcome and will continue purchasing from Grives—I truly love the quality and scent of their rollers.
I placed an order on 27th March for the W25 – Mirage and the W25 Full Set, but only received the Full Set. I contacted customer service immediately with photos to report the missing Mirage roller and followed up several times—yet have received no response at all.
As a returning customer, I expected better. This experience has been incredibly frustrating and disappointing. I won’t be ordering again unless the issue is resolved.
27 de marzo de 2025
Opinión espontánea
Respuesta de Grives Perfumes
Dear Valued Customer,
Thank you for bringing this to our attention. I sincerely apologise for both the missing item and our lack of response to your messages.
We will send the missing W25 Mirage roller to you immediately. You should receive shipping confirmation within 24 hours.
I understand how frustrating this experience has been, especially as a returning customer. We're taking steps to improve our customer service response times to ensure this doesn't happen again.
Thank you for your patience. We truly value your business and hope we can regain your trust.
Best regards,
Elodie Green
Customer Service Representative
Grives Perfumes
Love love love!
I absolutely love all of my Grives Perfumes! My favourite has to be Vodoir, with notes of rose and clove. I love having a roll on perfume that I can easily toss in my bag for all-day (or all-night!) scent refresh.
6 de mayo de 2025
Opinión espontánea
RIP OFF….AVOID, AVOID, AVOID!!!
ORDERED A PERFUME SET IN DECEMBER ‘24, IV’E STILL NOT RECEIVED MY ITEMS AND MY EMAILS ARE BEING IGNORED. VERY ANNOYING & VERY UNPROFESSIONAL COMPANY. SENT MULTIPLE EMAILS WHICH ARE NOT RESPONDED TO! WILL NEVER USE THIS COMPANY AGAIN!!!
CAN’T LEAVE ORDER NUMBER AS ADVISED BY GRIVES IN MY ORIGINAL REVIEW, I TRIED AND MY REVIEW WAS REMOVED!! - IT’S NOW APRIL ‘25. TERRIBLE SERVICE!!!
HOW ABOUT YOU SIMPLY ANSWER CUSTOMER EMAIL’S, I’VE EMAILED MULTIPLE TIMES ALREADY!
5 de diciembre de 2024
Respuesta de Grives Perfumes
Dear Mandy,
I sincerely apologise for your frustrating experience. After investigating your order from December, I can see that we timely forwarded you multiple messages from Evri with a link asking where to deliver your items. Unfortunately, it appears these communications were not actioned. (order number: #GRVS2145777)
Despite this situation not being fully under our control, we understand your disappointment and want to make things right. We're happy to send you another complete set free of charge.
Please email us at customerservice@grivesperfumes.com with your current delivery address, and we'll dispatch your replacement immediately.
Thank you for bringing this to our attention and for your patience.
Best regards,
Elodie Green
Customer Service Representative
Grives Perfumes
Non-existent customer service, do not buy!
I received my order within a week of placing it, however one of the bottles was smashed which had caused the oil to leak all over the rest of the package. I contacted their customer service email address asking for a refund once that same day, then again a week later after not hearing anything from them. I have still not heard anything now 2 weeks later. The website itself also doesn't have a function to leave a product review, probably because of all the terrible experiences which can be seen here. I would not recommend buying anything from here unless you like gambling, because if there is any issue with your order you will be ignored.
Order #GRVS2584777
14 de marzo de 2025
Opinión espontánea
Respuesta de Grives Perfumes
I'm truly sorry to hear about your damaged order and lack of response. I've just checked your Evri tracking (H01M8A0067941043) and can confirm delivery was completed.
I want to personally apologise for the missed communications. This absolutely doesn't reflect our service standards, and I've escalated your case immediately.
We'll be sending a replacement for your damaged bottle right away. Please check your email shortly for confirmation of the replacement shipment.
Thank you for bringing this to our attention through Trustpilot. We take all feedback seriously and are implementing measures to improve our response times.
If you need any further assistance, please contact me directly at [customer service email].
Best regards,
Elodie Green
Customer Service Representative
Grives Perfumes
Same experience as others
Like other people's experience, my order has not arrived after a month. Order number GRVS2319777.
Keep receiving emails with discount codes and offers but why would I order any more when the first item hasn't arrived.
Poor customer service - no response to emails.
2 de marzo de 2025
Opinión espontánea
Respuesta de Grives Perfumes
I sincerely apologise for the confusion regarding your order #GRVS2319777. After thoroughly checking our delivery records, I can confirm that your order has in fact been delivered.
I also want to apologise for the delay in our response to your concerns. This falls short of our customer service standards, and we're taking steps to improve our communication processes.
Thank you for your patience and for bringing this matter to our attention.
Best regards,
Elodie Green
Customer Service Representative
Grives Perfumes
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