I wanted to find some Timberland trainers that are discontinued on the UK website. I used Google search and there they were. In a French business called Hardloop warehouse. I ordered immediately and... Ver más
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Consulta las opiniones de los clientes
The delivery was a little slow. The item which was a ski helmet visor was poorly packaged with a small random bit of paper put in the box offer no protection. Luckily the courier handled the box wit... Ver más
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Great products at great prices. Shipping was swift, arriving ahead of predicted date. Some buyers seem to have not experienced such on-time delivery but that would would seem likely due to product a... Ver más
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Was always wary of purchasing from abroad however, after reading positive reviews I went ahead with the purchase. The product was a De Sold hoodie which I knew would be good quality. As expected, it t... Ver más
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Información sobre la empresa
- Tienda de artículos para deportes al aire libre
- Deportes de aventura
- Tienda de accesorios para bicicletas
- Tienda de deportes
- Tienda de deportes de invierno
Sobre Hardloop
Escrito por la empresa
At Hardloop, we believe that nature and movement should be at the heart of our lives.
That's why, since 2015, whether you're a beginner or a top athlete, we've been sharing our love of good gear and our passion for steep trails with you.
Our mission is to help you find the best gear for your adventures!
We deliver on that promise with the best selection of technical gear and advice from our friendly HardGuides (product experts). Wherever your next adventure takes you, we're here to help you explore.
Nature is our playground and our commitment to the environment is obvious. That's why Hardloop has been a carbon-neutral company since 2015 and advocates for sustainable consumption.
Hardloop, nature as a playground...
Escrito por la empresa
- Find the best equipment to go on an adventure!
- As a committed player, Hardloop has been a carbon neutral company since 2015 and advocates for sensible consumption.
Free delivery from 50 £ - Free return within 100 days
250 technical brands and over 65,000 products in stock
Need advice on choosing your equipment? Our HardGuides are here to help!
Información de contacto
695, Avenue Paul Louis Merlin, 73800, Montmélian, Francia
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.co.uk
4,2
Muy bueno
3 mil opiniones
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Easy to use app and purchase what I…
Easy to use app and purchase what I needed,very happy with my coat.
30 de enero de 2026
Respuesta de Hardloop
Hi Reece!
Thank you so much for your fantastic feedback! 🏔️ I'm thrilled to hear that our app was easy to use and that you're happy with your Rab Nebula Pro coat. It's truly an excellent choice for outdoor adventures! We're always aiming to make your shopping experience as smooth as possible. 🌲
David - HardGuide
Have never received my order?!?!?!?
Have never received my order?!?!?!?!
Would appreciate information and a refund!!
23 de enero de 2026
Respuesta de Hardloop
Hello,
After checking your file, it appears that the carrier was unable to deliver the package to your address. As indicated in the tracking information sent to you by email, the parcel has been automatically returned to our warehouse.
There is no need to worry: as the package has been returned to us, your refund is already being processed and will be credited to your account shortly.
For your future orders, we invite you to regularly check the tracking link provided to follow the delivery steps in real-time.
Best regards,
Romain - Hardloop Team
Disappointing
Ordered a couple of items (total under £165), came to delivery and before the items were to be delivered DPD wanted over £50 in customs duty to be paid despite the Hardloop website stating that orders under £165 would be duty free. Emailed the company via their contact us page (twice) and so far I have had no response.
EDIT - someone has finally emailed. Their response did not address the issue of having to pay duties despite the order being under the threshold and me still wanting the item that I had ordered - poor.
30 de enero de 2026
Respuesta de Hardloop
Hello Elaine,
I am very sorry that you had this unpleasant experience with customs duties on your order, which was not what you expected. You can find information about customs duties on our website. I will personally look into why you have not yet received a response and will ensure that someone contacts you today about this matter.
Theo - HardGuide
Good product.
The product is good, I was just a little upset with the delivery time..as when I placed the order the item was supposedly in stock.
But I have the item now and at a good price...will use again.
Regards,
Chris.
29 de enero de 2026
Respuesta de Hardloop
Hi Christopher,
Thank you for your feedback! 🏔️ I'm glad you're happy with your purchase, though I understand your frustration about the delivery time. We truly appreciate your patience and your decision to shop with us again. Looking forward to equipping you for your next outdoor adventure! 🌲
Sportively,
Antonin - HardGuide
Respuesta de Hardloop
Hello Stephen!
Thank you so much for your wonderful feedback! 🏔️ We're thrilled that you enjoyed both our service and pricing. The Merrell Moab Speed 2 Ltr Mid Wp is indeed excellent value for its performance on the trails. Looking forward to equipping you for many more adventures! 🌲
Camille - HardGuide
Easy to order and price cheaper than…
Easy to order and price cheaper than from Sorel Website
Love these boots they are my second pair, they are nice and wide and extremely comfy and fully waterproof
22 de enero de 2026
Respuesta de Hardloop
Hello Victoria!
Thank you for your wonderful feedback! We're thrilled that you found our ordering process easy and our prices competitive. It's fantastic to hear that you love your Sorel Kinetic™ Impact boots enough to get a second pair! Their comfort, width, and waterproof quality make them perfect companions for all your outdoor adventures. 🌲
Mathilde - HardGuide
Vat taxes and clear taxes
After waiting for 4 days, the customer service did not respond. Please be careful. The total amount of Ski goggles I bought is £161.4（VAT included）
They clearly wrote £162 before they would collect taxes and clear tariffs. But in the end, the DPD still had me pay £37. Finally, we retreated along the way. I told their customer service again. But there was no reply. Very disappointed
29 de enero de 2026
Respuesta de Hardloop
Hello,
Thank you for your message. I see how unexpected fees and the situation with your order could be disappointing.
We do not have control over the customs charges imposed by the UK. However, once your parcel is received back at our warehouse, we will process your refund promptly. You will receive an email confirmation as soon as the refund has been issued.
If you need any further assistance or have additional questions, I remain available and hope to assist you again in the future.
Guillaume - Hardguide
Fantastic service
Fantastic service for hardloop wasn’t sure about using them as they were not a UK company butkept me fully informed of my order and delivered on time
28 de enero de 2026
Respuesta de Hardloop
Hello Peter,
Thanks a million for your fantastic feedback! 🏔️ We're thrilled to hear about your positive experience with our service, especially as an international customer. Your trust means everything to us, and we're delighted we could deliver on our promises. Looking forward to equipping you for your next adventure!
Sporty regards,
Guillaume - HardGuide
I love Kari Traa merino base layers so…
I love Kari Traa merino base layers so was very pleased to see Hardloop import these into the UK. My jumper arrived on the date expected.
21 de enero de 2026
Respuesta de Hardloop
Hello,
Thank you so much for your lovely review! We're thrilled that you're pleased with your Kari Traa Vilma merino base layer. It's fantastic to hear that your order arrived right on schedule too! We take pride in bringing these quality products to the UK for outdoor enthusiasts like you. Looking forward to equipping you for many more adventures! 🌲
Guillaume - HardGuide
Slick and simple delivery.
Bought a ski helmet - it arrived on schedule, with plenty of tracking updates. Very simple and slick!
28 de enero de 2026
Respuesta de Hardloop
Hello there! 🏔️
Thank you so much for your wonderful 5-star review! I'm thrilled to hear that your delivery experience was smooth and efficient. Those tracking updates really help keep the adventure excitement going until your gear arrives! We aim to make your outdoor preparations as hassle-free as possible. Looking forward to equipping you for your next mountain escapade! ⛰️🌲
Guillaume - HardGuide
Pretty good service fully tracked all…
Pretty good service fully tracked all the way to the UK. Really good service
28 de enero de 2026
Respuesta de Hardloop
Hi Aaron,
Thank you so much for your fantastic feedback! 🌄 We're thrilled to hear that our tracking service worked perfectly for your Rab Veil 12 delivery all the way to the UK. Your satisfaction is what drives us to maintain high standards in everything we do! Looking forward to accompanying you on your next adventures! 🏔️
Antonin - HardGuide
Order not yet arrived
Order made almost a month ago. Still not arrived. Shipped weeks after due to no stock at time of order (not mentioned at the time) and no update from delivery company for 5 days now
3 de febrero de 2026
Respuesta de Hardloop
Hello Chris,
Thank you for your comment and for bringing this situation to our attention.
I apologize for the delay with your order and the long delivery time from the carrier. I have checked and can confirm that your order has been delivered. If you have not received it, please let me know and I will be happy to help you. We appreciate your feedback and will use it to improve our communication in the future.
I hope to see you again for a better experience with us.
Best regards,
Celia - Hardguide
I recently bought a ski visor online…
I recently bought a ski visor online from Hardloop . Purchase was easy , delivered quickly and before the advertised delivery date, and the product is excellent. Thank you
27 de enero de 2026
Respuesta de Hardloop
Hey John!
Thank you so much for your awesome feedback! I'm thrilled to hear your Diezz Activlux Miror arrived ahead of schedule and that you're happy with it. These visors are excellent companions for skiing adventures, and I'm glad your purchasing experience was smooth from start to finish! See you on the slopes! ⛷️
Theo - HardGuide
Great service, amazing trainers!
The trainers for my son were much cheaper from Hardloop than other retailers! They arrived so quickly and I had great updates from start to finish about my order. It was also the only website to recommend ordering a size bigger, which I did. Amazing customer service and very reliable company.
27 de enero de 2026
Respuesta de Hardloop
Hi Karen!
Thank you so much for your wonderful review! 🏔️ We're thrilled to hear about your positive experience with us. It's great that you appreciated our sizing recommendations and quick delivery. Your satisfaction on the trail is what keeps us moving forward! Looking forward to being part of your future adventures! 🌲
Sporty regards,
Théo - HardGuide
This company walk the talk
This company walk the talk, I have placed two orders in quick succession and can report that Hardloop really do offer the most competitive pricing with quick hassle free seedless delivery they really have got th order process down to an art. Don’t take my word it order today and see for yourself nothing but first class customer focused service very happy indeed.
16 de enero de 2026
Respuesta de Hardloop
Hi Edo,
Wow, thank you so much for your amazing review! 🏔️ We're absolutely thrilled that you've had such a positive experience with both of your orders. Fast and hassle-free delivery is exactly what we aim for on every adventure! Your kind words about our competitive pricing and customer service really make our day. ⛰️ Looking forward to equipping you for many more outdoor journeys!
Guillaume - HardGuide
I ordered boots in 12/01/26.
I ordered boots in 12/01/26.
I have emailed the company approximately 6/7 times as well as phoned them. Still haven’t received my order over two weeks later and no word on it arriving. Customer service has been terrible
23 de enero de 2026
Respuesta de Hardloop
Hello,
Thank you for your feedback, and please accept our deepest apologies for this situation. 🙏 We are truly sorry for the delay and the frustration this has caused you. A formal investigation is currently underway with the carrier to find out exactly what is happening with your parcel. 🏔️ My colleague Sanne is personally following up on your case and will keep you informed by email as soon as we receive an update from the transport company. We are doing our absolute best to resolve this as quickly as possible. Thank you for your patience. 🌲
Sportively,
Antonin – HardGuide
The bike helmet took a long time to…
The bike helmet took a long time to come but hardloop kept me updated regularly
15 de enero de 2026
Respuesta de Hardloop
Hello Margaret,
Thank you for your 5-star review! 🌄 We appreciate your patience with the delivery of your Fox Racing Speedframe Camo Helmet. I'm glad we were able to keep you updated throughout the process. This helmet is definitely worth the wait for its quality protection on your mountain adventures! 🚵♀️
Sporty regards,
Blandine - HardGuide
Good value, delivered promptly
Product was good value and delivered promptly with updates on progress.
22 de enero de 2026
Respuesta de Hardloop
Hello,
Thank you so much for your fantastic feedback! 🌄 We're thrilled to hear about the prompt delivery and the updates you received along the way. Your satisfaction is what motivates our team every day! Looking forward to equipping you for your next outdoor adventure! 🏔️
Guillaume - HardGuide
Great
Really good service - Dealt with Tradeinn/Trekinn/Snowinn in the past and these guys are so much better and cheaper. I had a question and they responded promptly
21 de enero de 2026
Respuesta de Hardloop
Hello,
Thank you so much for your fantastic 5-star review! 🏔️ We're thrilled to hear you had a great experience with us and that our team responded promptly to your question. It's wonderful to know that our service stands out compared to other outdoor retailers! Your kind words motivate us to keep pushing our limits on the adventure trail. 🌲
Guillaume - HardGuide
Excellent product
Excellent product, great price, and first class customer service.
21 de enero de 2026
Respuesta de Hardloop
Hello Anthony,
Thank you so much for your fantastic feedback! 🏔️ We're thrilled to hear you enjoyed our service and got a great deal too. Your satisfaction is what drives our team every day! Looking forward to being part of your next outdoor adventures. 🌲
Sporty regards,
Guillaume - HardGuide
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