I wanted to find some Timberland trainers that are discontinued on the UK website. I used Google search and there they were. In a French business called Hardloop warehouse. I ordered immediately and... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The delivery was a little slow. The item which was a ski helmet visor was poorly packaged with a small random bit of paper put in the box offer no protection. Luckily the courier handled the box wit... Ver más
La empresa ha respondido
Great products at great prices. Shipping was swift, arriving ahead of predicted date. Some buyers seem to have not experienced such on-time delivery but that would would seem likely due to product a... Ver más
La empresa ha respondido
Was always wary of purchasing from abroad however, after reading positive reviews I went ahead with the purchase. The product was a De Sold hoodie which I knew would be good quality. As expected, it t... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de artículos para deportes al aire libre
- Deportes de aventura
- Tienda de accesorios para bicicletas
- Tienda de deportes
- Tienda de deportes de invierno
Sobre Hardloop
Escrito por la empresa
At Hardloop, we believe that nature and movement should be at the heart of our lives.
That's why, since 2015, whether you're a beginner or a top athlete, we've been sharing our love of good gear and our passion for steep trails with you.
Our mission is to help you find the best gear for your adventures!
We deliver on that promise with the best selection of technical gear and advice from our friendly HardGuides (product experts). Wherever your next adventure takes you, we're here to help you explore.
Nature is our playground and our commitment to the environment is obvious. That's why Hardloop has been a carbon-neutral company since 2015 and advocates for sustainable consumption.
Hardloop, nature as a playground...
Escrito por la empresa
- Find the best equipment to go on an adventure!
- As a committed player, Hardloop has been a carbon neutral company since 2015 and advocates for sensible consumption.
Free delivery from 50 £ - Free return within 100 days
250 technical brands and over 65,000 products in stock
Need advice on choosing your equipment? Our HardGuides are here to help!
Información de contacto
695, Avenue Paul Louis Merlin, 73800, Montmélian, Francia
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.co.uk
4,2
Muy bueno
3 mil opiniones
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Good products at good price and Very…
Good products at good price and Very Reliable. Thanks.
4 de febrero de 2026
Respuesta de Hardloop
Hello there! 🏔️
Thank you so much for your positive feedback! It's fantastic to hear that you found our products to be good value and our service reliable. Your satisfaction fuels our adventure-loving team! We look forward to equipping you for your next outdoor journey! 🌲
Antonin - HardGuide
Have still not received my delivery
Have still not received my delivery, raised a ticket that has not been answered, have not received any delivery information other than it was supposed to arrive 2 days ago?! Can someone answer please?
11 de febrero de 2026
Opinión espontánea
Respuesta de Hardloop
Hello,
Thank you for your message and your patience. I'm sorry for the delay with your order.
Your package has not been shipped yet, but it will be sent out within the next few days. As soon as your order is on its way, you will receive an email with your tracking information.
I remain available if you have any further questions or need more help!
Guillaume - Hardguide
Easy to use website and ordering…
Easy to use website and ordering process. Product came very qickly and informed of entire tracking process. Nice jacket, looks the part and does the job. Knocked a star off for price which is a bit harsh I suppose but would've given 4.5 stars otherwise.
27 de enero de 2026
Respuesta de Hardloop
Hi Chris! 🏔️
Thank you for your wonderful feedback! I'm delighted to hear that you enjoyed our website and quick delivery process. The Rab Cinder Downpour Light Jacket is indeed a quality piece that performs well on the trails, and I'm glad it's doing the job for you! Your thoughts on pricing are completely valid - we always appreciate honest feedback to help us improve. Looking forward to equipping you for your next adventure! 🌲
Antonin - HardGuide
Absolutely horrible company
Absolutely horrible company, no customer service provided. First things first - during order process there was no information that I might need to pay extra custom fees as package is coming from France. If you are in France - do not make your website with "co.uk" and dont sell in £ ! After purchasing jacket , it was delievered late - and only then I found out that my package was coming from abroad. Also my package was meeting the criteria of under £162 which then should be with no extra fees on UK border - but unfortunately I had to pay it anyway. I contacted Hardloop multiple times and got absolutely no response to my emails. Very poor service, I normally dont leave bad reviews online, but I feel tricked and ignored. I absolutely don't recommend if you are buying from UK.
3 de enero de 2026
Opinión espontánea
Respuesta de Hardloop
Hello Natalia, 😃
Thank you for your message and for sharing your feedback. I am sorry for the inconvenience you experienced regarding customs fees and delivery.
We inform our UK customers at several places on our website that shipments are sent from France. The details about possible customs fees following Brexit are also explained here: https://faq.hardloop.com/hc/en-gb/articles/360020087220-BREXIT-Important-notice-about-customs-fees
If you have further questions or need support, I remain available to help.
Dolomite boots
Yet again great quick service and delivery, and the quality and comfort of the boots is second to none
Thanks again
27 de enero de 2026
Respuesta de Hardloop
Hello,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with both our service and your Dolomite 54 High Fg Evo Gtx boots. The exceptional comfort and quality of these boots will definitely serve you well on your upcoming adventures! 🥾 We pride ourselves on quick delivery and are glad it met your expectations.
Looking forward to equipping you for your next outdoor journey! 🏔️
Guillaume - HardGuide
I found what i was looking for at a…
I found what i was looking for at a very good price. The item arrived quickly and I was informed every step of the way. Excellent service
3 de febrero de 2026
Respuesta de Hardloop
Hello,
Thank you so much for your wonderful 5-star feedback! We're thrilled that you found what you needed at a great price and that the delivery process was smooth and transparent. Your satisfaction on the trails ahead is what motivates our team every day! 🏔️ Looking forward to equipping your next adventure!
Adventurously yours,
Guillaume - HardGuide
Would recommend
Hard loop were very efficient from ordering to tracking to delivery. Very impressed
27 de enero de 2026
Respuesta de Hardloop
Hello,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our ordering, tracking, and delivery process. Your satisfaction means the world to us, and we're delighted to have impressed you with our efficiency! Looking forward to accompanying you on your next outdoor adventure! 🏔️
Happy trails,
Guillaume - HardGuide
Delivery was delayed
Delivery was delayed, when the boots arrived the box was crushed and the boots scratched all over.
27 de enero de 2026
Respuesta de Hardloop
Hello Sarah, 😃
Thank you for your message. We sincerely apologize for the poor condition in which your order arrived. To help us resolve this as quickly as possible, could you please send us some photos showing the damaged box and the boots?
I remain available if you have any other questions or need further assistance!
Guillaume - Hardguide
Respuesta de Hardloop
Hello,
Thank you so much for your positive feedback! 🏔️ We're thrilled that your order arrived on time and that you were happy with the price of your Sweet Protection Clockwork Max Rig Reflect Mask. It's always rewarding to hear that everything went smoothly! Looking forward to equipping you for your next outdoor adventures!
Guillaume - HardGuide
Item didn’t exist
There was a long wait for delivery for the rucksack I wanted (about 10 days) but I didn’t mind so I placed the order. Also purchased a hat too. On the day the item was supposed to arrive I got an email saying the item wasn’t in stock. I got a new date that the item would be in stock and it was about another week of delay so I didn’t mind too much. The item didn’t arrive at the warehouse and so another delay. Then had around 1-2 weeks of not knowing when the item would be in stock. I cancelled the main item (rucksack) from my order because almost a month after ordering there was no indication of whether the item would arrive at the warehouse, never mind my house.
After this I thought about the remaining item on my order and remembers the delivery was around £10. Hardoop usually responded to messages within a day. That was until I tried to cancel the remaining item on the order, this time they took 2 days to reply, meaning the order was already shipped, how convenient. Now feeling ripped off being charged almost £10 for delivery of a new hat.
27 de enero de 2026
Respuesta de Hardloop
Hello Elliot,
I am truly sorry for the frustrating experience you had with your order. 🏔️ The stock issues, multiple delays, and communication difficulties you encountered are not at all representative of the service we strive to provide. I completely understand your frustration. It appears that our supplier was delayed in delivering your product to us, but your package was finally delivered on February 2. If you have any further questions about your order, please feel free to contact us directly using our contact form.
Arnaud - Harguide
Respuesta de Hardloop
Hello Paulina,
Thank you so much for your lovely feedback! 🌄 We're thrilled to hear you enjoyed both our service and fast delivery. Your satisfaction means the world to us, and we can't wait to accompany you on your next outdoor adventure! 🏔️
Sporty regards,
Guillaume - HardGuide
Items not received
You've sent me an email saying that the items were delivered, but I've received no parcel.
22 de enero de 2026
Respuesta de Hardloop
Hello,
Thank you for your message and for sharing your concern about your order.
According to the tracking information, your parcel was delivered on 27/01. If you have not received it, please double-check with anyone in your household or building who might have accepted the package on your behalf, as well as with your neighbours.
If you still cannot locate your parcel, I remain available to help you with the next steps to resolve this situation.
Guillaume - Hardguide
Respuesta de Hardloop
Hi Anne,
Thank you so much for your fantastic feedback! 🌄 We're thrilled to hear that your ordering experience was smooth, you found our prices competitive, and your delivery arrived promptly. Your satisfaction is what drives us to keep improving! Looking forward to accompanying you on your next outdoor adventure! 🏔️
Mathilde - HardGuide
Great communication
Great communication, quick responses and the jacket came quickly and well packaged. Very pleased overall 😀
2 de febrero de 2026
Respuesta de Hardloop
Hello Jason! 🌄
Thank you so much for your wonderful feedback! We're thrilled to hear about your positive experience with our communication and delivery. The Rab Kinetic 20 is indeed a fantastic piece of gear that deserves proper care from order to delivery. We hope it accompanies you on many great outdoor adventures! 🏔️
Sporty regards,
Arnaud - HardGuide
Great service
Item as described (I had already seen the jumper in Norway) so can vouch that it was genuine. Delivery as promised with good communication.
2 de febrero de 2026
Respuesta de Hardloop
Hello there! 🌄
Thank you so much for your fantastic 5-star review! I'm thrilled to hear that you're happy with both your purchase and our service. It's wonderful to know the delivery went smoothly and that our communication met your expectations. We're always aiming to provide the best outdoor shopping experience! 🏔️
Looking forward to equipping you for your next adventure!
Mathilde - HardGuide
Good service all round.
Found the socks I was looking for easily.
Good price and quick delivery
2 de febrero de 2026
Respuesta de Hardloop
Hello Christine! 🌄
Thank you so much for your wonderful feedback! We're thrilled that you found what you were looking for easily, enjoyed our pricing, and received your order quickly. Your satisfaction fuels our adventure-loving hearts! Looking forward to supporting your outdoor journeys again soon! 🏔️
Antonin - HardGuide
Very efficient service and great price…
Very efficient service and great price even with the carriage cost. Only small issue was that the packaging had been damaged in transit thankfully my coat was ‘intact’ but just a small concern …
2 de febrero de 2026
Respuesta de Hardloop
Hi there!
Thank you so much for your 5-star review and kind words about our service! 🙂 I'm glad you found our prices competitive even with shipping costs. I'm truly sorry about the packaging damage during transit - we'll definitely take note of this to improve our shipping process. Rest assured, we're committed to delivering your outdoor gear safely every time! 🏔️
Arnaud - HardGuide
Smith Ski Helmet order
Prompt delivery of ski helmet - arrived earlier than the estimates delivery. Well packaged. I will definitely use Hardloop again - many thanks.
16 de enero de 2026
Respuesta de Hardloop
Hi there! 🌄
Thank you so much for your wonderful 5-star review! I'm thrilled to hear that your order arrived earlier than expected and was well packaged. That's exactly the kind of mountain-top experience we aim to provide! We can't wait to accompany you on your next outdoor adventures. 🏔️
Theo - HardGuide
Great company to deal with
It was easy to make my order. The items arrived and were not suitable but the return process although a little complicated, as returning to France, was straightforward with clear instructions.
I reordered and am delighted with my purchase
22 de enero de 2026
Respuesta de Hardloop
Hi Nan,
Thank you so much for your wonderful feedback! 🏔️ We're thrilled to hear that despite the initial return process, everything worked out perfectly in the end. Your satisfaction on the trails is what keeps our adventure spirit high! ⛰️ We can't wait to be part of your future outdoor journeys!
Happy adventures,
David - HardGuide
Dakine gloves purchase
The ordering process was simple and straightforward, I purchased the item I needed and the pricing was clear along with the cost of delivery.
I received regular updates relating to when the purchase would be delivered to me.
Perfect Service, thanks very much
23 de enero de 2026
Respuesta de Hardloop
Hi Andrew,
Thank you so much for your wonderful 5-star review! 🏔️ We're thrilled to hear that your ordering experience was smooth and that you appreciated our delivery updates. Your satisfaction on the trail is what motivates us every day! Looking forward to equipping your next adventure! 🌲
Adventurously yours,
Romain - HardGuide
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.