I wanted to find some Timberland trainers that are discontinued on the UK website. I used Google search and there they were. In a French business called Hardloop warehouse. I ordered immediately and... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The delivery was a little slow. The item which was a ski helmet visor was poorly packaged with a small random bit of paper put in the box offer no protection. Luckily the courier handled the box wit... Ver más
La empresa ha respondido
Great products at great prices. Shipping was swift, arriving ahead of predicted date. Some buyers seem to have not experienced such on-time delivery but that would would seem likely due to product a... Ver más
La empresa ha respondido
Was always wary of purchasing from abroad however, after reading positive reviews I went ahead with the purchase. The product was a De Sold hoodie which I knew would be good quality. As expected, it t... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de artículos para deportes al aire libre
- Deportes de aventura
- Tienda de accesorios para bicicletas
- Tienda de deportes
- Tienda de deportes de invierno
Sobre Hardloop
Escrito por la empresa
At Hardloop, we believe that nature and movement should be at the heart of our lives.
That's why, since 2015, whether you're a beginner or a top athlete, we've been sharing our love of good gear and our passion for steep trails with you.
Our mission is to help you find the best gear for your adventures!
We deliver on that promise with the best selection of technical gear and advice from our friendly HardGuides (product experts). Wherever your next adventure takes you, we're here to help you explore.
Nature is our playground and our commitment to the environment is obvious. That's why Hardloop has been a carbon-neutral company since 2015 and advocates for sustainable consumption.
Hardloop, nature as a playground...
Escrito por la empresa
- Find the best equipment to go on an adventure!
- As a committed player, Hardloop has been a carbon neutral company since 2015 and advocates for sensible consumption.
Free delivery from 50 £ - Free return within 100 days
250 technical brands and over 65,000 products in stock
Need advice on choosing your equipment? Our HardGuides are here to help!
Información de contacto
695, Avenue Paul Louis Merlin, 73800, Montmélian, Francia
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.co.uk
4,2
Muy bueno
3 mil opiniones
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Hardloop
Hello Peter,
A huge thank you for your fantastic feedback! 😊 It's wonderful to hear that you were pleased with our prices and speedy delivery. We hope to see you on many more adventures and trails! 🏞️
Best regards,
Théo – HardGuide
Excellent service from Hardloop
Excellent service from Hardloop. I was very impressed by the product (Craft trail running shoes) and the speedy delivery - and the way you kept me informed of progress with the delivery every step of the way. Thank you.
16 de marzo de 2026
Respuesta de Hardloop
Hello Mike,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that you were impressed with our service and the Craft Ocrxctm Vibram Elite. Keeping you informed every step of the way is important to us, and we're glad you appreciated it. Looking forward to supporting your next adventure! 🏞️
Best regards,
Arnaud – HardGuide
Fast delivery and kept informed of the…
Fast delivery and kept informed of the progress. Great sandals at a good price. Very happy.
16 de marzo de 2026
Respuesta de Hardloop
Hello Gillian,
Thank you so much for your fantastic feedback! 😊 I'm thrilled to hear that you had a great experience with our service. We hope to see you again soon on your next adventure! 🏞️
Best,
Blandine – HardGuide
Excellent from start to finish
Really great, everything is easy to understand and once the order was submitted the updates were exactly the desired frequency required to be useful. Would not hesitate to shop here again.
16 de marzo de 2026
Respuesta de Hardloop
Hello Robbie,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that your experience was smooth from start to finish. It's wonderful to know that our updates met your expectations. Looking forward to seeing you back on the trails soon! 🏞️
Best wishes,
David – HardGuide
The order process and delivery worked…
The order process and delivery worked well.
However, the product (ski helmet) shipped was not as advertised online, in that it was presented as a two tone colour scheme (black / grey) when it was solid black
I was offered the opportunity to ship it back but not for it to be replaced with the item advertised.
In the end I decided to just keep the version shipped as returning it would take too much time / effort for not a lot of gain … I suspect though, this is built into the service model ..
23 de marzo de 2026
Respuesta de Hardloop
Hello, 😃
Thank you for your message and for letting us know about the issue with your order.
We are sorry for the mistake and the inconvenience regarding your helmet. The images and product details on our website are provided directly by the brands, and sometimes there can be slight differences between the item shown and the item received. This is often due to photography or screen resolution differences.
We hope you enjoy your future adventures with your new gear! I remain available if you have any further questions.
Good value for money when compared to…
Good value for money when compared to other suppliers.
5 de marzo de 2026
Respuesta de Hardloop
Hello Paul,
Thank you so much for your great feedback! 😊 We're thrilled to hear you found good value in your purchase. Your satisfaction is our ultimate goal, and we can't wait to accompany you on your next adventure! 🌄
Best wishes,
Romain – HardGuide
Although you where in touch because…
Although you where in touch because customs had held my Skiing bib, delivery was supposed to be 14th March the item has still not been delivered , I'm happy to wait up to another week for delivery .
Regards
Charmaine Beattie
11 de marzo de 2026
Respuesta de Hardloop
Hello,
Thank you for your feedback! We're sorry that your experience wasn't perfect. We're committed to enhancing our services to ensure our clients' satisfaction. Rest assured, we're looking into your issue and will get in touch with you today to resolve it. 🏞️
Best regards,
Antonin – HardGuide
Quick reply and quality items
11 de marzo de 2026
Respuesta de Hardloop
Hello Giulia,
A huge thank you for your fantastic feedback! 😊 We're thrilled to hear you appreciated our quick responses and quality items. Your satisfaction fuels our passion for adventure and excellence. Hope to see you exploring new trails soon! 🏔
Best wishes,
Antonin – HardGuide
RAB jacket is perfect
RAB jacket is perfect. Ordering was easy and delivered when advised. Great experience. Thank you Hardloop
11 de marzo de 2026
Respuesta de Hardloop
Hello Andy,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that your experience with us was great. Can't wait to see you back on the trails for more adventures! 🏞️
Cheers,
Romain – HardGuide
De Vold hoodie
Was always wary of purchasing from abroad however, after reading positive reviews I went ahead with the purchase. The product was a De Sold hoodie which I knew would be good quality. As expected, it took a little longer to arrive than ordering from the UK but that was not an issue at all. Overall, a reliable company and would order from Hardtop again
3 de marzo de 2026
Respuesta de Hardloop
Hello Paul,
A huge thank you for your fantastic feedback! 😊 We're thrilled to know that you had a positive experience with us. It's wonderful to see adventurers like you embracing new trails and trusting us for your outdoor needs. Looking forward to being part of your next mountain conquest! 🏞️
Best regards,
Guillaume – HardGuide
DPD not great
Great company who unfortunately use DPD as their UK partner. Poor delivery experience from DPD
6 de marzo de 2026
Respuesta de Hardloop
Hello Paul,
Thank you for sharing your feedback! We're sorry to hear that your delivery experience wasn't up to the mark with DPD. Rest assured, we're committed to enhancing our services to ensure our customers' satisfaction. 🌲
Take care,
Romain – HardGuide
Simple ordering and prompt delivery
Simple ordering and prompt delivery. Good choice of products. Don't be put off by this company being in France. It makes no difference to promptness👌😊
10 de marzo de 2026
Respuesta de Hardloop
Hello,
A huge thank you for your fantastic feedback! 😊 We're thrilled to hear that everything went smoothly and that you're satisfied with our service. Your adventurous spirit keeps us motivated to continue delivering the best for our fellow trail enthusiasts. 🌿 Hope to see you back on the trails soon!
Best,
Guillaume – HardGuide
Easy ordering
Easy ordering, fast delivery with updates shares throughout. No issues with UK customs - costs were included in quoted price as promised. Can recommend.
10 de marzo de 2026
Respuesta de Hardloop
Hello Peter,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that your experience was smooth and hassle-free. Your recommendation truly means the world to us. Can't wait to see you back on the trails for another adventure! 🏞️
Best regards,
Camille – HardGuide
No refund in case of theft caused by…
No refund in case of theft caused by misplacement of package by delivery service.
8 de marzo de 2026
Opinión espontánea
Respuesta de Hardloop
Hello,
Thank you for your message.
We would like to remind you that your package was confirmed as delivered. We recommend checking with your neighbors or around your property in case someone received it on your behalf. If you are unable to locate the parcel, a delivery dispute will be required to move forward.
I remain available if you need any support for the next steps. 🌳
Guillaume - Hardguide
Respuesta de Hardloop
Hello,
Thank you so much for your glowing review! 🌟 We're thrilled to hear everything went smoothly and just as ordered. Your choice of the Rab Cinder Kinetic Pants is sure to enhance your adventures on the trails. 🏞 Looking forward to outfitting you for future explorations!
Best wishes,
Blandine - HardGuide
Respuesta de Hardloop
Hello Neil,
Thank you so much for your positive feedback! 😊 We're thrilled to hear everything met your expectations. The Ortlieb Twin City Urban is a great choice for any adventure ahead. Looking forward to accompanying you on many more trails! 🏞️
Warm regards,
Théo – HardGuide
Good warm well made coat at good cost
Good warm well made coat at good cost. Saved a lot of money even with the VAT. Quick delivery. 3 days from 'Buy' to the front door in GB. Advised of purchase and delivery status all the way which is useful. Very smooth.
2 de marzo de 2026
Respuesta de Hardloop
Hello,
Thank you so much for your amazing feedback! 😊 We're thrilled to hear about your positive experience with us. It's fantastic that everything went smoothly from the order to the delivery. We hope to see you again soon for more adventures! 🏔️
Best regards,
Guillaume – HardGuide
Amazing delivery process
Amazing delivery process - frequent updates on order status and the product was exactly as expected.
I would definitely use this company in the future.
9 de marzo de 2026
Respuesta de Hardloop
Hello,
A huge thank you for your wonderful feedback! 😊 We're thrilled to hear that our delivery process met your expectations. We're excited to have you on board for more future adventures! 🏞️
Best wishes,
Guillaume – HardGuide
Respuesta de Hardloop
Hello Charles,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that you had such a smooth experience with us. Wishing you many more adventures and happy trails ahead! 🏞️
Best wishes,
Antonin – HardGuide
Respuesta de Hardloop
Hello Halili,
Thank you for your feedback.
We're sorry to hear that your experience wasn't perfect.
The details concerning the custom fees are indicated in the article, which is called: 'BREXIT : Important notice about customs fees' and you are warned also when the products are in your basket, as written in this article.
We're committed to improving our services and ensuring our customers' satisfaction, so we are trying to see how we can make this even more clear.
Feel free to come back to uw when needed and haver a lovely day!
Best wishes,
Guillaume – HardGuide
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.