The booking process was hassle free. Email communications we're prompt, to the point and gave useful information. I missed an appointment and rebooked by phone - no waiting - no hassle - rebooked with... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Wouldn’t say it was great! Instructions on how to connect etc a bit complicated - hook up with medic was good except she hadn’t been told anything about my husband’s problem so had to repeat it all. O... Ver más
La empresa ha respondido
Given some options for physio with inadequate details of locations. Just mileage from my home, street location and post code. No reference to borough or district so impossible to know whether any of t... Ver más
La empresa ha respondido
It was a very efficient process - I received the call promptly on time and Joy was excellent in assessing all requirements. We came to an agreed pathway going forward for my injury which allowed me... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Escrito por la empresa
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Información de contacto
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Reino Unido
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,0
Muy bueno
6 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Easy to follow instructions and issue…
Easy to follow instructions and issue dealt with in a quick, professional and helpful manner
17 de junio de 2026
Respuesta de HBSUK
We're glad our instructions were easy to follow and your issue was handled quickly, professionally, and helpfully.
Respuesta de HBSUK
Great to hear using the HBS platform has helped you get the right care quickly. Thank you for your feedback!
Doctor was very good
Doctor was very good, on time and caring. Appointment required MRI referral at Princess Margaret in Windsor. 2 days later they’ve not received the request. They tell me That Lucy book their own. Call to Lucy and told that’s not the case. Told to wait 5 days. Not overly impressed with the plethora of emails either.
24 de junio de 2026
Respuesta de HBSUK
We appreciate you sharing your experience. We always aim to deliver prompt, effective care. However, there are, on occasions, unavoidable but short waits for certain tests / scans. Our contact centre tracks all imaging referrals and are efficient in chasing results to reduce potential delays. A member of our team will be in contact with you, in the meantime If we can help with any further issues, please email at support@hbsuk.co.uk.
The app was not working
The app was not working. Unable to attend the video appointment- audio call attended only.
25 de junio de 2026
Respuesta de HBSUK
We’re sorry you’ve experienced technical issues when using the HBS platform service and thank you for your feedback which I have shared with our technical team to investigate further. We carry out extensive technical and user testing to ensure the service is consistently available for our patients. We appreciate it may have been frustrating when you tried to use the service. If we can help with any further issues, please contact us on 0115 857 3842.
Can't book in-person diagnostic test
Can't book in-person diagnostic test - despite trying multiple postcodes, it appears that there are no testing centres available. I then tried to book the home-visit option, but receive an error when trying to submit the request.
25 de junio de 2026
Respuesta de HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. I have asked a member of our team to contact you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
Extremely professional and so helpful
Extremely professional and so helpful. Wonderful service
25 de junio de 2026
Respuesta de HBSUK
We appreciate your positive feedback! We're glad our service was professional and helpful.
Respuesta de HBSUK
We appreciate your feedback. We are glad you found our team professional and friendly. Thank you for sharing.
Respuesta de HBSUK
We're glad our service was informative, thorough, and convenient for you. Thank you for your feedback!
Easy booking process
25 de junio de 2026
Respuesta de HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Rapid service The process was easy and my appointment…
The process was easy and my appointment were very quick and local to me .
25 de junio de 2026
Respuesta de HBSUK
We appreciate your feedback! We're glad your appointment was quick and convenient.
This is why I use private health…
This is why I use private health services, it does exactley what is says on the tin, nice and simple process to complete. No hanging around for weeks on end for a Dr appointment.
25 de junio de 2026
Respuesta de HBSUK
We're so glad to hear you found our service simple and efficient, providing the prompt care you needed. Thank you for sharing your positive experience with us.
Respuesta de HBSUK
Thank you for you 5* review. We are glad you had a positive experience.
The issue is not with HBSUK it is the…
The issue is not with HBSUK it is the disconnect between how AXA understand it and HBSUK.
There shouldn't have been a need for the call in the first place.
25 de junio de 2026
Respuesta de HBSUK
We appreciate you sharing your feedback regarding the communication between the two organisations. We are actively working to improve these processes.
Excellent service - trouble free and extremely efficient!
It was a very efficient process - I received the call promptly on time and Joy was excellent in assessing all requirements. We came to an agreed pathway going forward for my injury which allowed me to have the physio I needed immediately after the consultation. Joy had a warm and kindly nature which made the experience all the more pleasant.
I would also like to commend the kind person at AXA who arranged this appointment with great speed.
23 de junio de 2026
Respuesta de HBSUK
We appreciate you taking the time to share your positive experience. We're glad you found the appointment quick and convenient.
Poorly written guidance
Poorly written guidance - incomplete and with poor standard of English. Even the GP surgery didn't understand recommendation so had to have a follow up appointment. Total waste of time.
17 de junio de 2026
Respuesta de HBSUK
We are truly sorry to hear about your frustrating experience with our guidance and the inconvenience it caused with your GP. Please email us at support@hbsuk.co.uk to tell us about your experience, (including your full name and date of birth) and we will investigate this as a priority for you
No feedback…
Every thing is good but no feedback even if to confirm the requested data was received
19 de junio de 2026
Respuesta de HBSUK
We appreciate your feedback. We are sorry for the lack of confirmation regarding your data submission. We are working to improve this process.
Respuesta de HBSUK
We're glad you enjoyed your experience. We appreciate your kind words about our service.
Respuesta de HBSUK
Thank you for your 5* review. We are pleased your experience was positive.
Hopeless user experience
Called HBSUK on 3 occasions to report an issue stopping consultants booking appointments for me. Spoke with 3 different people, all of whom promised to resolve the issue and call me back. One of them allegedly handles complaints! None of them called back or resolved the issue which still persists.
One sounded about as interested as a teenager disturbed from gaming in their bedroom, and another put on that disinterested irritating croaky gen z voice.
Totally unprofessional and doing AXA a great disservice
23 de junio de 2026
Respuesta de HBSUK
We are very sorry to learn of the difficulties you experienced with our service and the lack of follow-up. We appreciate you bringing these concerns to our attention. If you would like to discuss this further, please contact us on 0115 857 3842.
Respuesta de HBSUK
Thank you for sharing your feedback. We’re sorry to hear that your experience with us did not meet your expectations. If you would like to discuss this further or require any additional assistance, please contact us on 0115 857 3842.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.