Home Garden Direct Opiniones 

288
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Despite one chair being damaged in my order jn transit, Nick in customer support was exceptional in replacing it and communicating with me. The chairs are very comfortable and supportive as dining/des... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

The Sofa Bed delivery was satisfactory. However, it came as a shock to me that it was not assembled. I do not recall being told this fact while completing my Online purchase. I am an elderly lady... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Delivery of our chairs was very straightforward. Unfortunately on opening two of the bases were broken. I messaged home garden on Friday evening including photographs. First thing on Monday morning Ni... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles
  2. también en la categoría
  3. Fábrica de muebles
  4. Tienda de muebles de exterior
  5. Tienda de muebles de mimbre

Escrito por la empresa

Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

288 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(288)

125 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fast delivery, exceptionally proactive customer service team

Ordered from HGD one evening as a new customer. Item was prepared and dispatched the very next day using a high quality courier, and to my (pleasant) surprise I was contacted by a human called Nick, who gave me daily updates on the parcel progress. Through no fault of their own, the extreme weather in the week had impacted deliveries, but Nick proactively spoke with the courier regularly to keep me informed on revised delivery schedules. As luck would have it, the item was still delivered ahead of its re-planned date.

24 de junio de 2026
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Respuesta de Home Garden Direct

Hi Matthew,

Thank you for your lovely feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Valorada con 4 estrellas sobre 5

The driver and colleague let me know…

The driver and colleague let me know 15mins till arrival by phone.
They were very polite, I had concerns as I heard à bang, the parcel came into the house with the corner damaged, I was assured that it will be protected inside.
When all checked everything was fine.
I have put the settee bed together from the instructions given.
I found it very easy to do.
I am very satisfied with my purchase.
Thank you.

22 de junio de 2026
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Respuesta de Home Garden Direct

Hi Susan,

Thank you for your kind feedback, very much appreciated.

Kind regards

Valorada con 5 estrellas sobre 5

First class delivery 🙌 great…

First class delivery 🙌 great communication on delivery.

22 de junio de 2026
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Respuesta de Home Garden Direct

Hi Frank,

Thank you for your kind feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Valorada con 5 estrellas sobre 5

Excellent company

Lovong our new corner sofa furniture. Fast delivery and had the whole thing put up in under a few hours. Had a slight issue with confirmation email bit Nick sorted it all out for me. Would buy again.

26 de junio de 2026
Opinión espontánea
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Respuesta de Home Garden Direct

Hi Darren,

Thank you for your kind feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Valorada con 5 estrellas sobre 5

Good quality item exactly as…

Good quality item exactly as described,and delivered promptly and exactly when stated on ordering ,very happy with purchase and service

8 de junio de 2026
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Respuesta de Home Garden Direct

Hi June,

Thank you for your feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Valorada con 5 estrellas sobre 5

Great piece of garden furniture

Great piece of garden furniture. Very easy to build and looks great. Great value for money.

17 de junio de 2026
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Respuesta de Home Garden Direct

Hi Mr Sisson,

Thank you for your kind feedback, very much appreciated.

Kind regards

Valorada con 5 estrellas sobre 5

Really positive experience

Really positive experience.
Rang the company for some specific detail of box size to make sure it would go up the stairs and the answers were given immediately.
Dispatched quickly, delivery brilliant, on time and taken upstairs to room.

Excellent start to finish

8 de junio de 2026
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Respuesta de Home Garden Direct

Hi Matthew,

Thank you for your kind feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Valorada con 5 estrellas sobre 5

All arrived safely really pleased with…

All arrived safely really pleased with my furniture. Just need 😎.

8 de junio de 2026
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Respuesta de Home Garden Direct

Hi Diane,

Thank you for your kind feedback, very much appreciated!

We hope to see you again soon (and that you get some 😎) !

Kind regards

Valorada con 5 estrellas sobre 5

Will Be Using Home Gardens Direct Again

Delivery Was Quick & Easy. Although when the ordered was received the rain cover hadn’t been delivered I contacted customer service and spoke with Agnieszka who got this all sorted for me. I also had realised I had made a mistake on my order but Agnieszka went out of her way to ensure I was happy with what I had received and to make sure it was perfect. Would 100% use Home Garden Direct again.

9 de junio de 2026
Opinión espontánea
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Respuesta de Home Garden Direct

Hi Chloe,

Thank you for your kind feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Valorada con 4 estrellas sobre 5

Excellent value for money…

Excellent service throughout from ordering to deliver as stated 4 days . Excellent value for money and the assembly being no problem provided one follows the instructions paying attention to every detail.One tip being not to tighten the fittings untill all in place per item. It provides flexibility and ensures completion of assembly with speed and minimum of complications Last but not least the service of customers second to none most courteous and helpful.Highly recommend this purchase to those seeking like product.

3 de junio de 2026
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Respuesta de Home Garden Direct

Hi David,

Thank you for your kind feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Valorada con 5 estrellas sobre 5

Love my purchase ..

Love my purchase ... fast delivery would definitely recommend this company.

26 de mayo de 2026
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Respuesta de Home Garden Direct

Hi,

Thank you for your kind feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Valorada con 5 estrellas sobre 5

Reliable friendly service

Reliable friendly service. Delivery driver rang to say delivery expected within the hour.

18 de mayo de 2026
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Respuesta de Home Garden Direct

Hi Philippa,

Thank you for your feedback, very much appreciated.

Kind regards

Valorada con 5 estrellas sobre 5

Great experience all round

Very impressed with the whole experience. Easy to order. Details of the product online were accurate. Tracking my order very simple to do. Delivery was very quick, order came on a bank holiday. Very pleased with the product too.

21 de mayo de 2026
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Respuesta de Home Garden Direct

Hi,

Thank you for your kind feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Valorada con 5 estrellas sobre 5

Swift delivery of my sofa bed.

Swift delivery and was kept updated by both the company selling the sofa bed and the delivery company. Couldn’t be happier. Love the sofa bed. Very comfortable firm seat. It feels substantial and I think it will retain its shape.

20 de mayo de 2026
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Respuesta de Home Garden Direct

Hi Carol,

Thank you for your kind feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Valorada con 4 estrellas sobre 5

Parts missing

I liked the parts I got but the sofa has a flaw on the rattan, its twisted and I havent received the table top yet so was a bit disappointed 😔 that I didn't have the whole set for the lovely bank holiday weekend which was why I ordered it in plenty of time.
Overall the set is very nice though 👌 and the customer service was exceptional and they did everything to rectify the situation, especially Nick, thank you 😊

18 de mayo de 2026
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Respuesta de Home Garden Direct

Hi Christine,

Thank you for the feedback. We have been in conversations over the last week about the delay in the delivery. The courier has been exceptionally busy due to the Bank Holiday and good weather.

The tabletop delivery has now been scheduled and we have agreed a gesture of goodwill.

Apologies again about the delay!

Kind regards

Valorada con 5 estrellas sobre 5

Would recommend

Very fast delivery, easy assembly, the swing is good quality. Would recommend.

8 de mayo de 2026
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Respuesta de Home Garden Direct

Hi Anna,

Thank you for your feedback, very much appreciated.

Kind regards

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