Despite one chair being damaged in my order jn transit, Nick in customer support was exceptional in replacing it and communicating with me. The chairs are very comfortable and supportive as dining/des... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Despite one chair being damaged in my order jn transit, Nick in customer support was exceptional in replacing it and communicating with me. The chairs are very comfortable and supportive as dining/des... Ver más
La empresa ha respondido
The Sofa Bed delivery was satisfactory. However, it came as a shock to me that it was not assembled. I do not recall being told this fact while completing my Online purchase. I am an elderly lady... Ver más
La empresa ha respondido
One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... Ver más
La empresa ha respondido
Delivery of our chairs was very straightforward. Unfortunately on opening two of the bases were broken. I messaged home garden on Friday evening including photographs. First thing on Monday morning Ni... Ver más
La empresa ha respondido
Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.
Unit 8 & 9. Whitehill Industrial Estate, SN4 7DB, Swindon, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Ordered from HGD one evening as a new customer. Item was prepared and dispatched the very next day using a high quality courier, and to my (pleasant) surprise I was contacted by a human called Nick, who gave me daily updates on the parcel progress. Through no fault of their own, the extreme weather in the week had impacted deliveries, but Nick proactively spoke with the courier regularly to keep me informed on revised delivery schedules. As luck would have it, the item was still delivered ahead of its re-planned date.

Respuesta de Home Garden Direct
The driver and colleague let me know 15mins till arrival by phone.
They were very polite, I had concerns as I heard à bang, the parcel came into the house with the corner damaged, I was assured that it will be protected inside.
When all checked everything was fine.
I have put the settee bed together from the instructions given.
I found it very easy to do.
I am very satisfied with my purchase.
Thank you.

Respuesta de Home Garden Direct
First class delivery 🙌 great communication on delivery.

Respuesta de Home Garden Direct
Lovong our new corner sofa furniture. Fast delivery and had the whole thing put up in under a few hours. Had a slight issue with confirmation email bit Nick sorted it all out for me. Would buy again.

Respuesta de Home Garden Direct
Good quality item exactly as described,and delivered promptly and exactly when stated on ordering ,very happy with purchase and service

Respuesta de Home Garden Direct
Great piece of garden furniture. Very easy to build and looks great. Great value for money.

Respuesta de Home Garden Direct
Very happy with Egg chair, fast delivery and very comfortable

Respuesta de Home Garden Direct
Really positive experience.
Rang the company for some specific detail of box size to make sure it would go up the stairs and the answers were given immediately.
Dispatched quickly, delivery brilliant, on time and taken upstairs to room.
Excellent start to finish

Respuesta de Home Garden Direct
All arrived safely really pleased with my furniture. Just need 😎.

Respuesta de Home Garden Direct
Delivery Was Quick & Easy. Although when the ordered was received the rain cover hadn’t been delivered I contacted customer service and spoke with Agnieszka who got this all sorted for me. I also had realised I had made a mistake on my order but Agnieszka went out of her way to ensure I was happy with what I had received and to make sure it was perfect. Would 100% use Home Garden Direct again.

Respuesta de Home Garden Direct
Excellent service throughout from ordering to deliver as stated 4 days . Excellent value for money and the assembly being no problem provided one follows the instructions paying attention to every detail.One tip being not to tighten the fittings untill all in place per item. It provides flexibility and ensures completion of assembly with speed and minimum of complications Last but not least the service of customers second to none most courteous and helpful.Highly recommend this purchase to those seeking like product.

Respuesta de Home Garden Direct
Brilliant egg chair just as described, quick delivery

Respuesta de Home Garden Direct

Respuesta de Home Garden Direct
Love my purchase ... fast delivery would definitely recommend this company.

Respuesta de Home Garden Direct
Reliable friendly service. Delivery driver rang to say delivery expected within the hour.

Respuesta de Home Garden Direct
Very impressed with the whole experience. Easy to order. Details of the product online were accurate. Tracking my order very simple to do. Delivery was very quick, order came on a bank holiday. Very pleased with the product too.

Respuesta de Home Garden Direct
Swift delivery and was kept updated by both the company selling the sofa bed and the delivery company. Couldn’t be happier. Love the sofa bed. Very comfortable firm seat. It feels substantial and I think it will retain its shape.

Respuesta de Home Garden Direct
I liked the parts I got but the sofa has a flaw on the rattan, its twisted and I havent received the table top yet so was a bit disappointed 😔 that I didn't have the whole set for the lovely bank holiday weekend which was why I ordered it in plenty of time.
Overall the set is very nice though 👌 and the customer service was exceptional and they did everything to rectify the situation, especially Nick, thank you 😊

Respuesta de Home Garden Direct
Very fast delivery, easy assembly, the swing is good quality. Would recommend.

Respuesta de Home Garden Direct
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.