Despite one chair being damaged in my order jn transit, Nick in customer support was exceptional in replacing it and communicating with me. The chairs are very comfortable and supportive as dining/des... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The Sofa Bed delivery was satisfactory. However, it came as a shock to me that it was not assembled. I do not recall being told this fact while completing my Online purchase. I am an elderly lady... Ver más
La empresa ha respondido
One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... Ver más
La empresa ha respondido
Delivery of our chairs was very straightforward. Unfortunately on opening two of the bases were broken. I messaged home garden on Friday evening including photographs. First thing on Monday morning Ni... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- también en la categoría
- Fábrica de muebles
- Tienda de muebles de exterior
- Tienda de muebles de mimbre
Escrito por la empresa
Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.
Información de contacto
Unit 8 & 9. Whitehill Industrial Estate, SN4 7DB, Swindon, Reino Unido
- +44 01793 290015
- hello@homegardendirect.co.uk
- homegardendirect.co.uk
4,6
Excelente
288 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very neat sofa abd table set. Perfect for smaller garden.
Great product. Looks good and easy enough to put together with instructions
11 de mayo de 2026
Respuesta de Home Garden Direct
Hi Rowena,
Thank you for your feedback, very much appreciated.
Kind regards
Easy and quick ordering
Easy and quick ordering. Prompt delivery. Clock was what I wanted.
29 de abril de 2026
Respuesta de Home Garden Direct
Hi Mr & Mrs Davis,
Thank you for your feedback, very much appreciated.
Kind regards
Prompt delivery
Very prompt delivery of our St. Tropez corner set. Its a great product at a good price point.....plus excellent customer service.
25 de abril de 2026
Opinión espontánea
Respuesta de Home Garden Direct
Hi Pat,
Thank you for your kind feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Amazing customer support and products
We ordered a set of modular outdoor furniture. It arrived it in an excellent condition and looks exactly like the photos. One part was missing however it was very promptly sent the next day and arrived very fast. The service was exeptional. Especially the communication with the customer support (Nick). I will order from here again.
28 de abril de 2026
Respuesta de Home Garden Direct
Hi Maria,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Furniture arrived quickly and is great…
Furniture arrived quickly and is great quality
19 de abril de 2026
Respuesta de Home Garden Direct
Hi Tracy,
Thank you for your feedback, very much appreciated.
Kind regards
I telephoned customer service spoke…
I telephoned customer service spoke with nick and he was great helpful and professional. Pleased with the product and service
28 de abril de 2026
Respuesta de Home Garden Direct
Hi Lisa,
Thank you for your kind feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Respuesta de Home Garden Direct
Hi Mr Law,
Thank you for your feedback, very much appreciated.
Kind regards
So straight forward and Nick was very…
So straight forward and Nick was very very helpful
20 de abril de 2026
Respuesta de Home Garden Direct
Hi Jacqueline,
Thank you for your kind feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Delivery was fast and packaging the…
Delivery was fast and packaging the items was Brilliant👏
24 de abril de 2026
Respuesta de Home Garden Direct
Hi Joanna,
Thank you for your feedback, much appreciated.
Kind regards
Really lovely selection of furniture…
Really lovely selection of furniture and all at very good prices. My order arrived quickly. The furniture was easy to assemble with good instructions. Its lovely and comfortable and looks good. A minor delivery query over courier splitting the boxes over 2 different days was easily and quickly sorted. Nick at Home Garden Direct customer services was really helpful. He promised to sort everything and call me back with details, which he did. My second box arrived next day as promised plus a follow up call from Nick to check that everything was OK. Brilliant and friendly service. Great company to do business with. Would highly recommend.
13 de abril de 2026
Respuesta de Home Garden Direct
Hi Cas,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Great price for my outdoor corner sofa…
Great price for my outdoor corner sofa ,I’ve seen the exact one advertised for double the price ! A bit fiddly in places to put together with the screw holes not aligned ,but for the price we paid can’t complain ,it looks fab in my patio area .Great communication with Home Garden Direct from ordering to being delivered .Thanks I love my purchase .
20 de abril de 2026
Respuesta de Home Garden Direct
Hi Tracey,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Beware deliverers won’t take upstairs
No indication on website or even in shipping policy that delivery guys wouldn’t take upstairs, or anything to ask for that or indicate it was required or not.
15 de abril de 2026
Respuesta de Home Garden Direct
Hi Ian,
Thank you for the feedback.
The courier service provided is the standard offering that we have on the website, which is to the hallway. We can potentially arrange other delivery options which we would need to discuss in advance, due to the number of different variables.
We will look to have the website updated with this information.
Kind regards,
Very good purchase for the price
Very good purchase for the price, and the customer service assisted us efficiently. Our furniture arrived with a wrong leg, but they resolved the problem within a few days.
30 de marzo de 2026
Respuesta de Home Garden Direct
Hi Joaquin,
Thank you for your feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Really lovely sofa
Really lovely sofa, quick delivery & super helpful delivery driver.
7 de abril de 2026
Respuesta de Home Garden Direct
Hi,
Thank you for your feedback, much appreciated.
Kind regards
Extremely disappointed
Extremely disappointed. Quality very poor, too 2 hrs to put together not 60 mins as stated, seating is hard and thereforr extremely uncomfortable. Cant return as I have recycled box and they said need in original! Awful
7 de abril de 2026
Respuesta de Home Garden Direct
Hi Toni,
Thank you for the feedback.
We did have a conversation on chat about this, and as discussed it does state on the website that there was assembly required. We did also agree a gesture of goodwill, which you confirmed were happy with at the time.
Kind regards,
Not as comfortable as I had hoped. Screws missing, slippery cushions.
Screws not as on instructions only 5 of one size instead of 8 but more of the larger size which I had to use on the table as had function planned. Quite difficult to put some parts together as some screw holes difficult to line up for an 80 year old. Cushions very slippery material and do not stay upright but slide flat when not sitting on sofa. Not as comfortable as I had hoped so rather disappointed.
13 de abril de 2026
Respuesta de Home Garden Direct
Hi Mrs Warner,
Thank you for the feedback and for taking my call to see if there was anything we could do for you. Apologies again for the missing parts, we can always send these out if there do happen to be any missing.
Kind regards,
Respuesta de Home Garden Direct
Hi Russell,
Thank you for your feedback, much appreciated.
Kind regards
Great Customer Service
Needed to delay delivery so I would be home for delivery and they delayed order. Very helpful. Purchased before from them and always give a very good customer service.
24 de marzo de 2026
Respuesta de Home Garden Direct
Hi,
Thank you for your very kind feedback, much appreciated.
Kind regards
Amazing customer service from the team…
Amazing customer service from the team (Nick) who went above and beyond for me. My issue was not only fixed, but fixed at an expedited rate. Will recommend to anyone for impeccable after sales customer service!
25 de marzo de 2026
Opinión espontánea
Respuesta de Home Garden Direct
Hi Hills,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Respuesta de Home Garden Direct
Hi Sonya,
Thank you for your feedback, much appreciated.
Kind regards
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.