HUB Financial Solutions Opiniones 

899
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

The appointment system worked well, telephone calls came through on time. The staff were clear and courteous. The advisor took great pains to clarify everything, listened carefully and gave short conc... Ver más

Valorada con 5 estrellas sobre 5

I contacted Hub Financial Solutions having seen write up in Which? Both Sean (who did my initial review of the annuities landscape) and Laura (who did the follow up review, including the medical asses... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Alison was excellent. She took her time and made sure I understood everything as she went along. I really felt that she had my best interests at heart. I would highly recommend Alison if you want to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

In my opinion Hub FS is an outstanding company. I simply cannot fault the service I’ve received . My advisor, Clair Parfit , has been wonderful. Over the course of three or four weeks we’ve had seve... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Finanzas y seguros

Escrito por la empresa

We aim to transform customers' lives in retirement - it's what makes us different. We take the time to build up a detailed understanding of each individual’s financial situation and what they want to achieve. HUB Financial Solutions is part of Just Group plc, a specialist in the retirement market. As a Group, we’ve helped more than 700,000 people achieve a better later life through our solutions and services. HUB Pension Consulting specialises in providing client advisory services to Defined Benefit pension scheme trustees and scheme sponsors undertaking bulk member options exercises.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

899 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(899)

199 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Efficient and friendly

Thomas efficiently collected all the information needed to pass to his Pensions team for a consultation in a few weeks time.

26 de mayo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your kind feedback, we’re really pleased to hear you found the experience efficient and friendly. We pride ourselves on delivering great customer service, so it’s fantastic to hear Thomas supported you so well.

Valorada con 5 estrellas sobre 5

Laura @ HUB

Laura has been so helpful and explained everything perfectly. Such a lovely lady to speak to. Very happy with the support from HUB Financial.
The Primms

27 de mayo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your kind review, we really appreciate you taking the time to share your experience. It is great to hear that Laura was so helpful, made everything clear, and that you felt supported by HUB Financial.

Valorada con 5 estrellas sobre 5

Spoke with Laura this morning she was…

Spoke with Laura this morning she was very helpful explained everything without rushing and always asking if I understood which was very appreciated thankyou

26 de mayo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your kind feedback, we are very pleased to hear about your positive experience. It is great to know Laura took the time to explain everything clearly, checked in with you throughout, and made you feel supported.

Valorada con 5 estrellas sobre 5

Laura was very professional and was…

Laura was very professional and was able to answer any questions we had. Laura was also patient and did not rush us at all.
I was very pleased with the service i received.

22 de mayo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your kind feedback, we are very pleased to hear about your positive experience. We pride ourselves on providing great customer service, so it is wonderful to know Laura's professionalism, patience and support made such a difference.

Valorada con 5 estrellas sobre 5

Efficient

Friendly, patient and efficient service, very clearly explaining things for us to think about (including things we hadn't thought of).

7 de mayo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thanks for your kind feedback, we’re so pleased to hear you found the service friendly, patient and efficient. It’s great to know our team helped you feel informed and confident in your options.

Valorada con 5 estrellas sobre 5

Professional Service

I went through a very thorough process, which made me focus on my motives and needs. Hub Financial Services, for SAGA, are aware of their responsibilities and they have created a well co-ordinated service involving three organisations. This begins with contact from a Financial Adviser. Andy is very knowledgeable and supportive, and discussed my financial aims and all available options to help me achieve them, including whether equity release was the best solution in my circumstances. He was there for me all the way through and, if needed, into the future. I chose Saga because it has a good reputation and I never had any cold calling or junk mail after my initial enquiry, as I did with another provider. Also their option of repaying the loan within six months with no penalty, is reassuring, if unlikely to be taken up. There was never any pressure applied and queries were always answered quickly and professionally. There is a lot of paperwork and it’s well worth the time to read it thoroughly, as it’s a big decision with consequences on both sides of yes or no. I reached the right decision for me and it has made my future feel a lot lighter.

11 de mayo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your thoughtful and detailed feedback, we really appreciate you taking the time to share your experience. We are so pleased to hear you felt supported and informed throughout the process with HUB Financial Services, and that Andy helped you feel confident in making the right decision.

Valorada con 5 estrellas sobre 5

The agent made the difference

Thomas, the agent who managed my call could not have been more polite, helpful or professional. He has excellent communication skills and the information he shared was so easy to understand. It is people like him who make all the difference to customers like myself, who are seeking information and clarity. Definitely a gold standard experience.

15 de mayo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your feedback, we really appreciate you taking the time to share your experience. We are so pleased to hear how much of a positive impact Thomas had. We pride ourselves on providing clear, professional and supportive service, so it is great to know he delivered a gold standard experience.

Valorada con 5 estrellas sobre 5

Had a pension review with Laura…

Had a pension review with Laura Herdman who was extremely helpfull and very professional a very good asset to your company.

15 de mayo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing your experience, we are so pleased to hear that Laura provided such helpful and professional support during your pension review.

Valorada con 5 estrellas sobre 5

Advice and Help

Laura phoned me at the arranged time and was very clear in how she explained my options to me. She answered all my questions without using jargon on unfamiliar language. I really appreciated the service I received.

12 de mayo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your feedback, we’re glad to hear you appreciated the service you received from Laura at HUB. We aim to provide clear and supportive guidance, so it’s good to know she answered your questions and explained your options in a way that worked for you.

Valorada con 5 estrellas sobre 5

First steps to retirement

Laura was totally professional, courteous and very informative. I was very impressed with how she dealt with me.

Nothing but praise for her.

12 de mayo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing your experience, we’re so pleased to hear that Laura at HUB made such a strong impression with her professionalism and support.

Valorada con 5 estrellas sobre 5

When I spoke to Laura at HUB Financial Solutions today I found her…

When I spoke to Laura today I found her a most helpful and supportive person,she spent her time going over the questions she asked and the options being offered to me.
Laura told what options that were available and which hopefully I have made the correct decision.

11 de mayo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thanks for your kind feedback, we are pleased to hear that Laura at HUB provided such helpful and supportive guidance.

Valorada con 5 estrellas sobre 5

Very Helpful

Steve was very helpful and gave me advice which was alternative too what I was enquiring and a better outcome

11 de mayo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your feedback, it is great to hear about your positive experience. We pride ourselves on providing good customer service, so we are pleased to hear Steve was able to offer helpful guidance and support you in achieving a better outcome.

Valorada con 1 estrellas sobre 5

Bad Advice

Gave advice to my late mother to Jane just her on her pension after she had suffered a stroke no higher rate given and 0% years protected so she had her pension for 6 months passed away and this company & JUST took over £100,000

23 de febrero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing this with us, and we are very sorry for your loss and the experience you have described. We appreciate how distressing this situation must feel, particularly given the sensitive circumstances involved, and your feedback has been shared with the appropriate team for review. Please contact us at TrustpilotFeedback@hubfs.co.uk so we can look into this further and support you directly.

Valorada con 5 estrellas sobre 5

I've been a bit anxious about going…

I've been a bit anxious about going through this process, scams, hard-sells and pushy advisors. I needn't have worried, timely meeting with Laura who was able to put me at ease, give me all the info I needed to make the right decisions, (even though she had a little difficulty with Welsh address,, Ll,,,,,, lol, thanks for your help and support,

6 de mayo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for taking the time to share your experience, we really enjoy hearing feedback like this. We pride ourselves on good customer service, so it is great to hear that Laura put you at ease, took the time to explain everything clearly and supported you without any pressure.

Valorada con 5 estrellas sobre 5

Laura was very helpfui and patient with…

Laura was very helpfui and patient with me when she needed to be. I'm very pleased with the service that was provided.

5 de mayo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thanks for taking the time to share your feedback. We pride ourselves on good customer service, so it is great to hear that Laura was patient, supportive and helped you feel well looked after.

Valorada con 5 estrellas sobre 5

Pleasure to deal with.

I have recently dealt with Andy from Hub financial, he was very friendly and professional, he listened to me, understood my needs, he didn't push or use complicated language and made sure I was comfortable with everything. Fantastic people to deal with,I highly recommend them.

7 de abril de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for taking the time to share such kind feedback, we really enjoy hearing about positive experiences like this. It is great to hear that Andy made you feel listened to, comfortable and supported every step of the way.

Valorada con 5 estrellas sobre 5

Good support from Hub

I was referred across to Hub as my existing provider couldn't provide the best rate available for my annuity. The handover was very smooth and very capably supported by Laura Herdman who took me through the process whilst dealing with any questions I raised along the way. I must say, Laura was thoroughly pleasant to work with and it was nice to hear her Irish accent as she spoke and referring to pennies rather than pence which is a nice but rare thing these days!

22 de abril de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for taking the time to share your feedback, we’re really pleased to hear you had such a smooth experience with HUB. We pride ourselves on great customer service, so it’s lovely to know Laura supported you and helped make the process clear and reassuring.

Valorada con 5 estrellas sobre 5

friendly and Helpful

Very helpful and patient when needed, handling two policies instead of just one. Very pleased and grateful.

27 de abril de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for taking the time to share your experience, we really appreciate your feedback. It is great to hear that you felt supported while handling more than one policy, as helping people feel reassured throughout the process is really important to us.

Valorada con 5 estrellas sobre 5

Spoke with an advisor named Andy

Spoke with an advisor named Andy
He was excellent- didn’t push a product i didnt need, he actually directed me to a colleague in a different department who he felt would be a better fit for my needs.
Good honest advice well explained.
Certainly impressed me.
Mike

23 de abril de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thanks for taking the time to share your experience, Mike, we really appreciate the positive feedback. It is great to hear that Andy took a thoughtful approach and guided you to a colleague he felt was better placed to support you.

Valorada con 5 estrellas sobre 5

First class service

Jack was patient and attentive, went through all the options and came up with a solution that suited me. I can strongly recommend HUB Financial Solutions.

23 de abril de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for taking the time to share your experience, we really appreciate your feedback. It is lovely to hear that Jack took the time to talk through the options with you and helped find a solution that felt right for you.

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