HUB Financial Solutions Opiniones 826

TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I was referred across to Hub as my existing provider couldn't provide the best rate available for my annuity. The handover was very smooth and very capably supported by Laura Herdman who took me throu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Spoke with an advisor named Andy He was excellent- didn’t push a product i didnt need, he actually directed me to a colleague in a different department who he felt would be a better fit for my nee... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I spoke with Thomas. He was very polite and articulate and explained everything in depth. He constantly recapped to confirm if I had any questions and if I was happy to proceed. No messing about, he... Ver más

Valorada con 4 estrellas sobre 5

The lifetime mortgage was processed quickly with very few problems. However, their valuation of my property was considerably less than the market value, which increased the interest I had to pay on th... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Finanzas y seguros

Escrito por la empresa

We aim to transform customers' lives in retirement - it's what makes us different. We take the time to build up a detailed understanding of each individual’s financial situation and what they want to achieve. HUB Financial Solutions is part of Just Group plc, a FTSE-250 financial services company and a specialist in the retirement market. As a Group, we’ve helped more than 700,000 people achieve a better later life through our solutions and services. HUB Pension Consulting specialises in providing client advisory services to Defined Benefit pension scheme trustees and scheme sponsors undertaking bulk member options exercises.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

826 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

I spoke with Thomas

I spoke with Thomas. He was very polite and articulate and explained everything in depth. He constantly recapped to confirm if I had any questions and if I was happy to proceed.
No messing about, he was extremely efficient and booked a follow up appointment with an advisor and emailed me confirmation, when I was still on the phone with him. Thank you Thomas.

29 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good support from Hub

I was referred across to Hub as my existing provider couldn't provide the best rate available for my annuity. The handover was very smooth and very capably supported by Laura Herdman who took me through the process whilst dealing with any questions I raised along the way. I must say, Laura was thoroughly pleasant to work with and it was nice to hear her Irish accent as she spoke and referring to pennies rather than pence which is a nice but rare thing these days!

22 de abril de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for taking the time to share your feedback, we’re really pleased to hear you had such a smooth experience with HUB. We pride ourselves on great customer service, so it’s lovely to know Laura supported you and helped make the process clear and reassuring.

Valorada con 5 estrellas sobre 5

friendly and Helpful

Very helpful and patient when needed, handling two policies instead of just one. Very pleased and grateful.

27 de abril de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for taking the time to share your experience, we really appreciate your feedback. It is great to hear that you felt supported while handling more than one policy, as helping people feel reassured throughout the process is really important to us.

Valorada con 5 estrellas sobre 5

Spoke with an advisor named Andy

Spoke with an advisor named Andy
He was excellent- didn’t push a product i didnt need, he actually directed me to a colleague in a different department who he felt would be a better fit for my needs.
Good honest advice well explained.
Certainly impressed me.
Mike

23 de abril de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thanks for taking the time to share your experience, Mike, we really appreciate the positive feedback. It is great to hear that Andy took a thoughtful approach and guided you to a colleague he felt was better placed to support you.

Valorada con 5 estrellas sobre 5

First class service

Jack was patient and attentive, went through all the options and came up with a solution that suited me. I can strongly recommend HUB Financial Solutions.

23 de abril de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for taking the time to share your experience, we really appreciate your feedback. It is lovely to hear that Jack took the time to talk through the options with you and helped find a solution that felt right for you.

Trustpilot está evaluando esta opinión de acuerdo con nuestro protocolo de denuncia.

Valorada con 5 estrellas sobre 5

Equity Release

My equity release application was approved and completed and funds transferred speedily.

17 de abril de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for taking the time to share your feedback with us, we are delighted to hear your equity release application was processed efficiently.

Valorada con 5 estrellas sobre 5

Andy Chadwick provided great advice and support

Andy Chadwick has just supported my parents through the process, which for 2 very elderly people can be a bit worrying. His patience to manage separate calls with them due to them not being able to be on the same call was exceptional. All risks were identified and great care was taken to ensure that my parents were happy with the outcome. I can highly recommend Andy and his team to work through this process and advise on the optimal solution.

27 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing this feedback, we really appreciate you taking the time to do so. It's great to hear that Andy’s calm and thoughtful approach helped your parents feel supported throughout the process.

Valorada con 5 estrellas sobre 5

Laura of Hub Finance Solutions, spot on!

Laura of Hub Finance Solutions went through my pension with me. She had to go through the boring bits and didn't make it painful and then went through the Finance bits in a way I could understand. If I interrupted with a question she didn't sound annoyed and answered in such away I understood, at a level I was happy at and not patronising. By the time we finished I felt I could make an informed decision
Thanks Laura

17 de abril de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thanks for sharing your feedback and letting us know about your experience with Laura. It’s great to hear that she took the time to explain everything clearly, answered your questions, and helped you feel confident in making an informed decision.

Valorada con 5 estrellas sobre 5

Yesterday I spoke with Laura Herdman…

Yesterday I spoke with Laura Herdman regarding my pension options. She was most professional and helpful and spent a great deal of time making sure I fully understood the procedure. Overall I was very happy with how it went.

17 de abril de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thanks for taking the time to share your experience, we really appreciate your feedback. It’s great to hear that Laura took the time to guide you through your options and make everything clear.

Valorada con 5 estrellas sobre 5

thank you Jackie Hart

I would like to thank Jackie Hart
for all her help , she was very professional and explained everything very clearly.
I would definitely recommend her.
She is a credit to the company .
Many thanks

16 de abril de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for taking the time to leave such a thoughtful review, we really appreciate it. We pride ourselves on delivering great customer service, so it means a lot to hear you had such a positive experience with Jackie.

Valorada con 5 estrellas sobre 5

Pension advise

Hub financial solutions couldn’t be more helpful. My phone consultation was well covered well explained. With all questions answered. Laura was very helpful and put me at ease.

15 de abril de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing your experience with HUB, we really appreciate your kind feedback. We pride ourselves on good customer service, and we will be sure to share your comments with Laura and the wider team.

Valorada con 5 estrellas sobre 5

A very clear instruction by Claire

Claire helped us tremendously with the understanding of the process we were about to undertake, she was very clear and we could understand all that she was pointing out to us very well

13 de abril de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for taking the time to share your experience, we really appreciate your feedback. We're so pleased to hear that Claire supported you so clearly through the process, as we pride ourselves on good customer service.

Valorada con 4 estrellas sobre 5

The lifetime mortgage was processed…

The lifetime mortgage was processed quickly with very few problems. However, their valuation of my property was considerably less than the market value, which increased the interest I had to pay on the amount I wanted to borrow

16 de enero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing your experience with us. We're pleased to hear the lifetime mortgage moved through quickly and we appreciate you raising your concerns about the valuation. If you would like us to explore this further, please contact us at www.hubfinancialsolutions.co.uk/contact-us/ and we will be happy to help.

Valorada con 5 estrellas sobre 5

Laura and Callum gave a great service

Laura and Callum gave a great service. Callum is to be especially thanked as he was very patient with me and informative, he was also really knowledgeable.

Helen Taylor

8 de abril de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for taking the time to share your experience, we really appreciate your kind feedback. We pride ourselves on good customer service, so it is great to hear how patient, informative and knowledgeable Laura and Callum were and how supported you felt throughout.

Valorada con 5 estrellas sobre 5

Expert knowledgeable Advice

My advisor was knowledgeable and listened to me. She made the whole process uncomplicated. I had approached other companies and it appeared almost impossible to attain an equity release using their systems.
Not so with HUB Financial solutions - within 8 weeks my money was in my bank account.

1 de abril de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing such positive feedback, we really appreciate you taking the time to let us know about your experience. We pride ourselves on great customer service, so it is fantastic to hear that your advisor listened, kept things clear and made the process feel straightforward, especially after challenges elsewhere.

Valorada con 5 estrellas sobre 5

Excellent experience with Thomas McDermott

We spoke to Thomas McDermott about pension options and how to make the right decision for our circumstances. He was warm, decent, kind and thorough. He was an expert in his subject matter and never rushed us, ensuring we understood the process. He also gave us the time to explain our situation and guided us where needed. We felt relieved and uplifted that he would make sure we received the right pension option to suit our lifestyle and circumstances. He is a credit to the company and a wonderful human being!

31 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for taking the time to share such kind and thoughtful feedback, we really appreciate hearing about your experience. We’re proud of our customer service, so it means a lot to hear that Thomas took the time to listen, explain things clearly and support you in finding an option that fits your lifestyle and circumstances.

Valorada con 5 estrellas sobre 5

Alison Wren was amazing 🤩

Alison Wren was amazing. We looked at all the alternatives available and the solution was something I’d not considered. Highly recommended as a professional who can get an overall view. All contact was as booked and would happily use again.

30 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thanks for sharing your feedback. We're delighted to hear Alison helped you explore your options and find a solution that felt right for you. We really appreciate your recommendation and hope we can support you again in the future.

Valorada con 5 estrellas sobre 5

A satisfying and comfortable experience

Right from the beginning we were put at ease by Alison who talked us through the whole process.
At times when we didn’t quite understand some things she went through it again until we understood.
We felt comfortable and it was only towards the end we had a bit of a delay. Other than that we were thoroughly satisfied.

5 de enero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing your feedback, we're really pleased to hear about your experience with Alison. It's great that she was able to guide you through each step and we appreciate your patience with the delay at the end.

Valorada con 5 estrellas sobre 5

Equity Release Application through HUB.

All communications with staff from HUB were very clear and followed up on very promptly. Our advisor, Steve, took time to talk through what we wanted and discuss our options to help us make an informed choice. He was very approachable throughout the process, responding quickly to all our queries. Once decided, everything was put in place very quickly. A very positive experience overall.

9 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thanks for your review, we really appreciate your feedback. It’s great to hear that Steve supported you clearly and promptly and that the process felt straightforward as we pride ourselves on good customer service at HUB.

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