HUB Financial Solutions Opiniones 

898
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

The appointment system worked well, telephone calls came through on time. The staff were clear and courteous. The advisor took great pains to clarify everything, listened carefully and gave short conc... Ver más

Valorada con 5 estrellas sobre 5

I contacted Hub Financial Solutions having seen write up in Which? Both Sean (who did my initial review of the annuities landscape) and Laura (who did the follow up review, including the medical asses... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Alison was excellent. She took her time and made sure I understood everything as she went along. I really felt that she had my best interests at heart. I would highly recommend Alison if you want to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

In my opinion Hub FS is an outstanding company. I simply cannot fault the service I’ve received . My advisor, Clair Parfit , has been wonderful. Over the course of three or four weeks we’ve had seve... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Finanzas y seguros

Escrito por la empresa

We aim to transform customers' lives in retirement - it's what makes us different. We take the time to build up a detailed understanding of each individual’s financial situation and what they want to achieve. HUB Financial Solutions is part of Just Group plc, a specialist in the retirement market. As a Group, we’ve helped more than 700,000 people achieve a better later life through our solutions and services. HUB Pension Consulting specialises in providing client advisory services to Defined Benefit pension scheme trustees and scheme sponsors undertaking bulk member options exercises.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

898 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,8

Todas las opiniones

(898)

199 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Laura excellent service

Laura was incredibly helpful, knowledgeable and
professional getting my annuity quotes and answered all my queries with patience and understanding.

26 de junio de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thanks for your kind review, we’re pleased to hear about your positive experience with Laura. We pride ourselves on great customer service, and it’s wonderful to know she supported you with patience, professionalism and clear guidance.

Valorada con 1 estrellas sobre 5

poor after service.

poor after service.
I have being trying to ascertain how my brother entered into an annuity via hub with Just just two and a bit years
before he passed away with a serious heart issue which existed at the time he took out the annuities.After 4 months of writing commencing in February I have not received an acknowledgement or substantive response.
This is despite providing a copy of the death certificate and will and codicil.If there was a category below one star or even a minus I would give it.

23 de junio de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing your feedback. We are very sorry to hear about your experience during what we appreciate is a difficult time. We understand how frustrating it must be not to have received a timely acknowledgement or clear response. Please contact us at TrustpilotFeedback@hubfs.co.uk so we can take your details and make sure you receive the support and clarity you need as quickly as possible.

Valorada con 5 estrellas sobre 5

Excellent work by Laura

Laura was very professional through my phone call and explained everything thoroughly! She was lovely and caring and asked if I understood everything before moving on. Questions were answered professional and polite through out
I would recommend anyone wanting to know about pensions to look up and have an appointment as they know their jobs so well. Laura went above and beyond for me today and my mind is at ear I chose the correct option for myself for my future

22 de junio de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you so much for your kind feedback, we really appreciate you taking the time to share your experience. We are delighted to hear how well Laura supported you and that she helped you feel confident in your decision, as we pride ourselves on delivering caring and knowledgeable service that puts your future first.

Valorada con 5 estrellas sobre 5

I decided to extend my loan

I decided to extend my loan. Andy was extremely helpful, took his time explains the pros and cons so I fully understand what I was about to undertake.
I am totally reassured with how I going forward.
I ma extremely happy with the service I received.

21 de junio de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your review, we’re really pleased to hear you had such a positive experience. It’s great to know Andy took the time to explain everything clearly and helped you feel confident with your decision

Valorada con 5 estrellas sobre 5

I had been thinking about my pension…

I had been thinking about my pension for a while, it was a job to make my mind up between a draw down or annuity pension, once I decided on a annuity Laura from money solutions was very helpful and made sure i understood what i was committing to

19 de junio de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your review, we’re really pleased to hear you felt confident choosing an annuity and that Laura was so helpful throughout. We pride ourselves on providing clear, supportive guidance, so it’s great to know she made a positive difference to your experience.

Valorada con 5 estrellas sobre 5

Laura Herdman annuity agent for hub

Laura the agent for hub, was really helpful, pleasant and professional guiding me through the process of getting an annuity. The lengthy process was made easy and understandable as she talked me through the pros and cons of different ways to action the annuity, before my choice was made.

16 de junio de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your feedback, we are so pleased Laura made the process clear and easy to navigate for you. It’s great to hear she was able to guide you through the different options and help you feel confident in your decision with HUB.

Valorada con 5 estrellas sobre 5

Regular communication about the…

Regular communication about the progress of out matter and swift resolution of the same.

10 de junio de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your feedback, we are pleased to hear you valued the regular updates and swift resolution.

Valorada con 5 estrellas sobre 5

The service I received from Jack Wilby…

The service I received from Jack Wilby of HFS was very professional, informative and detailed. The phone call appointments were on time and care was taken to explain financial impact of equity release decisions. All my questions were answered and Jack took time to evaluate my objectives fully in order to find the best product on the market for my needs. Also all stages of the process, from applying to receiving funds, were explained. I feel confident that I am in good hands and will receive full support from Jack and HFS team to bring the process to successful conclusion. Eva Mnich

11 de junio de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your feedback, we’re so pleased to hear about your positive experience with Jack. We pride ourselves on delivering clear, professional support, so it’s great to know you felt well informed and supported throughout the process.

Valorada con 5 estrellas sobre 5

Patience

We first contacted HUB back in August 2025 and finally drew down our equity release funds in June 2026. During this time we continued contact with our agent Steve Harris who was always helpful and very patient and can be fully recommended.

8 de junio de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing your experience, we’re really pleased to hear how patient and supportive Steve was. We pride ourselves on delivering great customer service, and we truly appreciate you taking the time to recommend HUB.

Valorada con 5 estrellas sobre 5

Concise and very helpful , reassuring manner .

Concise , friendly , knowledgeable phonecall with Laura . Not rushed or full of quick jargon .
Excellent service , with details and options clearly outlined .

8 de junio de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your kind feedback, we’re so pleased to hear about your experience with Laura. It’s great to know she made things clear and helpful, while taking the time to explain your options in a way that felt reassuring.

Valorada con 5 estrellas sobre 5

Thank you Alison Wren

We were so fortunate to have Alison Wren as our adviser.
Alison was excellent and took time to make sure we understood highly technical matters .
In addition , and very importantly , her manner and approach were top class and we felt very comfortable talking with her.

5 de junio de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your feedback, we’re so pleased to hear about your experience with Alison. We pride ourselves on good customer service, so it’s great to know she helped you feel at ease and supported.

Valorada con 3 estrellas sobre 5

Lifetime Morgage

Firstly, the process was conducted in a very timely manner, which was very welcome at the time, which was down to Mr Ashley Quate, however, their valuation of my property was far lower than the market value, which in turn increased the interest on my lifetime mortgage

8 de enero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your feedback, we’re pleased to hear the process felt timely and that Ashley provided helpful support. We’re sorry the valuation did not meet your expectations, and we’ll use your comments to help improve our service.

Valorada con 5 estrellas sobre 5

Concise, professional and helpful advice

I was very impressed with the help and assistance I received from Laura. I felt I had time to make my decision and the whole experience explained in a very concise, professional and friendly manner.

4 de junio de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your kind feedback, we’re so pleased to hear Laura provided such clear, professional and friendly support while giving you the space to make your decision. We pride ourselves on delivering great customer service, so it’s wonderful to hear about your positive experience.

Valorada con 1 estrellas sobre 5

Dont bother

Dont bother, wanted an interest rate for equity release. After three weeks they still want information we havn't got (redemption statement from existing lender). Too many hoops to jump through to get basic info.

5 de junio de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your feedback, and we’re sorry to hear the process has felt frustrating and drawn out. We understand how important it is to get a simple rate quickly, and we’ll use your comments to help improve how we support customers at this stage. If you’d like us to look into this further, please contact us at TrustpilotFeedback@hubfs.co.uk and we’ll be happy to help.

Valorada con 5 estrellas sobre 5

Obtaining the best annuity offer.

Have been dealt with by Laura re the details of converting an old pension pot from Aviva into an annuity with a better offer than Aviva could provide. Laura has very patiently and efficiently dealt with all the details, with the result that we had the best offer from Legal & General, which is now being processed. we were also dealt in the initial stages by Andrew who also gave excellent advice and service.

3 de junio de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thanks for taking the time to share your experience, we are so pleased to hear how well Laura and Andrew supported you throughout the process. It's great to know their patience, guidance, and expertise helped you feel confident in your decision.

Valorada con 5 estrellas sobre 5

Helpful and professional service from…

Helpful and professional service from my adviser

2 de junio de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your kind feedback, we really appreciate you taking the time to share your experience. It's great to hear you found your adviser helpful and professional.

Valorada con 5 estrellas sobre 5

Excellent clear presentation of…

Excellent clear presentation of options. Lovely mix of warmth, humour and professionalism. Constantly checking that all was clear.

1 de junio de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your kind feedback, it’s great to hear the options were presented so clearly. We’re glad the mix of warmth, humour and professionalism made the experience easy to follow.

Valorada con 5 estrellas sobre 5

A Great company

We found the process fron start to finish was as we would have hoped.
David Farrell was personable, clear and easy to relate to.
We highly recommend your Company...

28 de mayo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your feedback, we’re pleased to hear the process met your expectations from start to finish. It’s great to know David was personable, clear and easy to relate to, and we really appreciate your recommendation.

Valorada con 5 estrellas sobre 5

I spoke to Laura to get advice…

I spoke to Laura to get advice regarding annuity options. She was professional and helpful and a pleasure to deal with.

27 de mayo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your kind feedback, we’re really pleased to hear Laura was professional and helpful. It’s great to know you had such a positive experience while exploring your annuity options with us.

Valorada con 3 estrellas sobre 5

Efficient and friendly

Thomas efficiently collected all the information needed to pass to his Pensions team for a consultation in a few weeks time.

26 de mayo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your kind feedback, we’re really pleased to hear you found the experience efficient and friendly. We pride ourselves on delivering great customer service, so it’s fantastic to hear Thomas supported you so well.

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