HUB Financial Solutions Opiniones 

899
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

The appointment system worked well, telephone calls came through on time. The staff were clear and courteous. The advisor took great pains to clarify everything, listened carefully and gave short conc... Ver más

Valorada con 5 estrellas sobre 5

I contacted Hub Financial Solutions having seen write up in Which? Both Sean (who did my initial review of the annuities landscape) and Laura (who did the follow up review, including the medical asses... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Alison was excellent. She took her time and made sure I understood everything as she went along. I really felt that she had my best interests at heart. I would highly recommend Alison if you want to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

In my opinion Hub FS is an outstanding company. I simply cannot fault the service I’ve received . My advisor, Clair Parfit , has been wonderful. Over the course of three or four weeks we’ve had seve... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Finanzas y seguros

Escrito por la empresa

We aim to transform customers' lives in retirement - it's what makes us different. We take the time to build up a detailed understanding of each individual’s financial situation and what they want to achieve. HUB Financial Solutions is part of Just Group plc, a specialist in the retirement market. As a Group, we’ve helped more than 700,000 people achieve a better later life through our solutions and services. HUB Pension Consulting specialises in providing client advisory services to Defined Benefit pension scheme trustees and scheme sponsors undertaking bulk member options exercises.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

899 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 87% de las opiniones negativas

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4,8

Todas las opiniones

(899)

200 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

HUB Financial Solutions

Excellent support and advice from Ashley Quate at HUB Financial Solutions during our recent transaction.
Ashley guided us through the process after recommending the appropriate solution for our needs
Highly recommend Ashley and the team at HUB

25 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thanks for taking the time to leave a review, we really appreciate your feedback. It’s great to hear that Ashley supported you so well and helped you feel clear and confident throughout the process, as we pride ourselves on good customer service at HUB.

Valorada con 5 estrellas sobre 5

Excellent Customer Service

We had the pleasure of meeting with Ashley Quate. He was professional and put my parents at ease immediately. He was kind and caring and explained everything in detail. My parents had lots of questions and he answered everything fully and was extremely patient. Unfortunately my parents did change their mind at the last minute but that was due to their circumstances and we would still like to thank Ashley for the time he spent with us. We would certainly recommend him to anyone. Ashley went above and beyond and his help and support was greatly appreciated. Thank you.

19 de febrero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thanks for sharing your feedback and letting us know about your experience with Ashley. We’re glad he helped your parents feel at ease, answered their questions and supported them with real care. We appreciate you mentioning their change of plans and we’re pleased his guidance was still helpful. If you’d like to talk anything through, you can reach us at myenquiry@wearejust.co.uk.

Valorada con 5 estrellas sobre 5

Was a pleasure speaking with Jack.

Was a pleasure speaking with Jack, he put us at ease and explained everything very clearly. Nothing was too much trouble and we would recommend him for anyone wanting to do equity release.

19 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thanks for sharing your feedback, we're really pleased to hear that Jack helped you feel at ease and made everything clear. We pride ourselves on good customer service so it's great to know he made the process straightforward for you. If you ever need anything else, we're here to help.

Valorada con 5 estrellas sobre 5

Having looked into Equity Release…

Having looked into Equity Release around 12 months ago we decided to go ahead and ask a few companies for advice. Our advisor Alison Wren stood out as being the most helpful and gave us answers for everything that we asked. Right from the first telephone call to completion, the whole process was made easy and stress free. We are so pleased that we chose Hub Financial Solutions.

19 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thanks for sharing your review, we're really pleased to hear how helpful Alison was throughout your journey. It's great to know she made everything feel easy and stress free. We're delighted you chose HUB Financial Solutions and we're here if you need anything in the future.

Valorada con 5 estrellas sobre 5

Excellent service provider

Very happy with the advice provided by Jack Wilby during our discussions regarding equity release. Jack clearly explained the process and discussed all the options available to us at length allowing us to make an informed decision as to whether or not this was the right product. Would highly recommend Hub Financial Solutions to anyone considering equity release.

19 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thanks for sharing your review. We're really pleased Jack explained everything clearly. We're delighted you'd recommend HUB Financial Solutions and we're here if you need anything else.

Valorada con 5 estrellas sobre 5

Clear and easy process

Jack Wilby was assigned to our process to acquire equity release - we found him professional, helpful, efficient and knowledgeable - he explained the process in detail and spoke clearly at each meeting. He is an asset to the company. Thank you Jack 👍

19 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thanks for sharing your review. We're really pleased to hear how professional and supportive Jack was throughout your equity release journey. We pride ourselves on good customer service so it's great to know his clear guidance made the process straightforward for you.

Valorada con 5 estrellas sobre 5

Applying for Equity Release advice

Everything was explained and followed up from my initial request for an appointment with a financial advisor to the decision to go ahead. Jack took time to go through everything and make sure it was the right product for me.

17 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing your feedback with us. We're really pleased to hear that everything was clearly explained and that Jack took the time to help you feel confident in your choice, as we pride ourselves on good customer service.

Valorada con 5 estrellas sobre 5

We received excellent advice

We received excellent advice from our representative Andy and his colleague Matthew. Our transaction was successfully completed after being held up by a legal anomaly. We were in constant communication with Andy throughout the process and would recommend Hub to anyone thinking about going down the equity release route

10 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing your experience. It's great to hear that Andy and Matthew were able to support you throughout the process. We're pleased their guidance helped you work through the legal delay and complete everything smoothly. We appreciate your recommendation of HUB.

Valorada con 5 estrellas sobre 5

Helpful, committed adviser - a rarity these days

I found the service from Hub FS to be exceptional. I was given a thorough analysis of my finances and advised of the various options open to me, both as part of the application process and as a general review of my income and expenditure. It gave me an opportunity to take a long hard look at my spending and what I can achieve through equity release. The adviser couldn't have been more helpful, producing a detailed illustration of future costs and explaining the other avenues open to me should I need more funds or wish to contribute regular payments to reduce the effect of interest over the period. I felt the adviser (Clair) was on my side and committed to my best interests. I came away thinking ... "If only other companies could provide such a first class service."

13 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing your experience with HUB. It's great to hear Clair helped you explore your options with clarity and confidence. We're really glad her guidance felt genuinely supportive and that the service worked so well for you. If you need anything else, we're always here to help.

Valorada con 5 estrellas sobre 5

Thomas was lovely gave us all the…

Thomas was lovely gave us all the information asked if we needed more time or if we understood everything. He had a sense of humour which we appreciated.
Thanks for making pensions bearable 😂

13 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your review, we're really glad to hear that Thomas supported you so well and brought some humour to the conversation. We pride ourselves on good customer service so it's great to know the information felt clear and at the right pace for you. If you need anything else, we're always here to help.

Valorada con 5 estrellas sobre 5

Equity Release

HUB have recently guided me through an equity release on my property and were great.
Jackie Hart was my financial advisor and was knowledgeable, professional, helpful and went the extra mile throughout the process.
Jackie provided me with an upfront assessment of my needs and aims, a choice of products to achieve these, made me aware of the benefits and pitfalls of what I was doing and then helped me throughout the process. There was a hiccup or two along the way but Jackie went over and above to sort these out immediately and get things back on track. I can’t speak highly enough of Jackie and HUB.

1 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing such positive feedback about your experience with HUB. We're delighted to hear that Jackie offered the support, clarity and care you needed throughout the process and that her guidance helped keep everything moving smoothly.

Valorada con 5 estrellas sobre 5

Laura was very good in explaining…

Laura was very good in explaining things to the point.
I understood her very clearly and she talked very politely.
Thank you .

10 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing your kind feedback about your experience with Laura. We are delighted to hear she explained everything clearly and offered such polite support, as we pride ourselves on good customer service.

Valorada con 5 estrellas sobre 5

Hub Financial Solutions

The whole process was not rushed, giving us time to consider our decision without any pressure being put on us. David Farrell explained everything while considering our position and what might be better for us. He is a credit to himself and to Hub Financial Solutions. Now that we have completed we are now financially better off, whilst giving both of us the security we needed, that our home will remain our home as long as we need it. We cannot thank David enough.

5 de enero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing your experience with us. We're so pleased to hear that David gave you the time and clarity you needed and that his support helped you feel secure and financially better off, as we pride ourselves on good customer service.

Valorada con 5 estrellas sobre 5

A very big step for us.

this was a very big step for us and we had a lot of concerns and questions. David Farrell was so very helpful and knowledgable he made the process very straight forward. cannot thank him enough and certainly would recommend him.

6 de febrero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing your experience with us. We're really glad to hear that David helped make such an important decision feel clear and straightforward. It's great to know his support left you feeling confident.

Valorada con 5 estrellas sobre 5

Thank you Laura

Unfamiliar with the subject of pensions I was nervous and apprehensive to say the least but Laura instantly put me at ease, things were explained in a manner i could understand so all the decisions i took were taken with a good knowledge of the subject. So thank you very much Laura for your assistance and i wish you well.

27 de febrero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing your experience with us Rob. We pride ourselves on good customer service, so we are really pleased that our guidance helped you feel confident in your decisions.

Valorada con 5 estrellas sobre 5

Andy Chadwick

Andy Chadwick was very helpful and understanding of our situation and presented and explained everything we needed to know about equity release and would recommend him to any of our friends and family who are interested in this . David and Madge Griffiths

4 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for taking the time to share your kind feedback, David and Madge. We really appreciate your recommendation and are delighted to hear about your positive experience with HUB.

Valorada con 5 estrellas sobre 5

Helpful and professional.

Helpful and professional.
The advisor David Farrel was very helpful, friendly and professional throughout, from our initial contact when he explained the process, through going over the details of the application, the alternatives and what was required of me, to confirming that the funds had been released and that I had received them.
I also valued the support provided by Bethany Timms and Emily Yong, my case manager and case assistant respectively.

28 de febrero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing your feedback Andrzej. We are really pleased to hear that our team supported you with friendly, clear and professional guidance throughout the process.

Valorada con 5 estrellas sobre 5

Fantastic

Fast efficient knowledge and considerate

26 de febrero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for taking the time to leave us a review David - we appreciate your feedback.

Valorada con 5 estrellas sobre 5

Fairly complex process but made so much easier by the highly professional team

Fairly complex process but made so much easier by a highly professional team - especially David Farrell - who gave such clarity and time to us by phone that we were well prepared for the inevitable paperwork and on-line input. Timeline was exactly as initially predicted and outcome exactly what we wanted

26 de febrero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing your feedback with us Duncan. We are delighted to hear that David and the HUB team made a complex process feel clear and manageable.

Valorada con 5 estrellas sobre 5

Life Time Mortgage

The advisor I worked with - Alison - was a true professional. At all times she was very clear about what was required of me in terms of the process I would need to go through. She demonstrated empathy and complete understanding of my circumstances and helped me consider all options available. She did not use professional jargon and explained everything in a clear, logical manner ensuring there was every opportunity for me to question and consider every aspect of my decision-making.

Overall the whole experience was very positive and I would like to thank her and HUB for the help I have received

21 de enero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing your lovely feedback Jenny. We are so pleased to hear that Alison and the HUB team supported you clearly and thoughtfully throughout your journey. We will make sure your thanks are passed on, and we are always here if you need anything in the future.

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