HUB Financial Solutions Opiniones 

899
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

The appointment system worked well, telephone calls came through on time. The staff were clear and courteous. The advisor took great pains to clarify everything, listened carefully and gave short conc... Ver más

Valorada con 5 estrellas sobre 5

I contacted Hub Financial Solutions having seen write up in Which? Both Sean (who did my initial review of the annuities landscape) and Laura (who did the follow up review, including the medical asses... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Alison was excellent. She took her time and made sure I understood everything as she went along. I really felt that she had my best interests at heart. I would highly recommend Alison if you want to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

In my opinion Hub FS is an outstanding company. I simply cannot fault the service I’ve received . My advisor, Clair Parfit , has been wonderful. Over the course of three or four weeks we’ve had seve... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Finanzas y seguros

Escrito por la empresa

We aim to transform customers' lives in retirement - it's what makes us different. We take the time to build up a detailed understanding of each individual’s financial situation and what they want to achieve. HUB Financial Solutions is part of Just Group plc, a specialist in the retirement market. As a Group, we’ve helped more than 700,000 people achieve a better later life through our solutions and services. HUB Pension Consulting specialises in providing client advisory services to Defined Benefit pension scheme trustees and scheme sponsors undertaking bulk member options exercises.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

899 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 87% de las opiniones negativas

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4,8

Todas las opiniones

(899)

200 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent Support

I found the whole process of Equity Release to be simple and straightforward. My dealings my Adviser Alison Weir were always friendly, helpful and professional. I changed my mind regarding the advance on two occasions but Alison was very quick to make the necessary changes. She was always available at the end of the phone to answer any questions. I was very pleased with how everything was handled from start to finish.

5 de enero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your feedback Peter. We are so glad to hear that Alison made the process feel straightforward and supportive, and we are always here if you need anything in the future.

Valorada con 5 estrellas sobre 5

A very professional advisor

A very professional advisor, my options were well explained, and I feel in good hands

18 de febrero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your review Bernard. We are really pleased to hear that everything was explained clearly and that you felt well supported throughout.

Valorada con 5 estrellas sobre 5

Patient and efficient

Pensions can be so confusing but Laura made everything understandable and didn’t rush making sure I understood everything along the journey. The call back I received was also on the dot!
Thank you. Jill

17 de febrero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your lovely feedback, Jill. We are so pleased to hear that Laura made everything clear and supported you throughout. We pride ourselves on good customer service so it's great to hear this.

Valorada con 5 estrellas sobre 5

Highly professional engagement

Highly professional engagement. I received all information in a succinct easy to understand manner.

It was also friendly and helpful.

13 de febrero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your review Nigel. We're so happy to hear about your positive experience with our team!

Valorada con 5 estrellas sobre 5

Happy :)

Hi, I had a phone appointment with Laura. Laura was very good at explaining everything and I was very happy. Laura even put a wee message to say I'm not good on the phone and that I would prefer emails when possible. That was a nice thought. Many Thanks Allison Paterson. :)

11 de febrero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for taking the time to leave us a review Allison. It's great to hear about the personalised experience you received from the HUB team!

Valorada con 5 estrellas sobre 5

Great company

James was patient - he had to cope with a number of cancellations before I was able to take the call. He was knowledgeable, but spoke to me in terms I understood, so that I was able to make decisions. He was polite and understanding when he needed to ask personal questions. Thank you James.

12 de febrero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for taking the time to leave us a review. We appreciate your valuable feedback!

Valorada con 4 estrellas sobre 5

Advisor very helpful

Advisor very helpful, clear and understanding as to circumstances. Followed up with information as promised.

16 de enero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your review Laurie. It's great to hear your valuable feedback!

Valorada con 5 estrellas sobre 5

Thank You.

I am indebted to Laura from HUB Financial Solutions for her ease of delivering the information relevant to my pension options. I have little knowledge around how Annuities work and did not realise the number of options open to me.
She made all information easy to understand and regularly recapped and gave opportunity to ask questions, she was very patient, especially with my lack of knowledge around complex financial options, she made sure I was on board with each step before moving on. She was very knowledgeable, kind and understanding. Thank you so much you have helped make this so much easier than I thought possible.

11 de febrero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your lovely review Pam. We're delighted to hear about the exceptional service you received from the HUB team, providing everything you need to make the next step that's right for you!

Valorada con 5 estrellas sobre 5

Documentation is comprehensive

Documentation is comprehensive and clear. Clair's explanations were thorough and patiently delivered.

10 de febrero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for taking the time to leave us a review Alan. We really appreciate your valuable feedback!

Valorada con 5 estrellas sobre 5

Excellent

Very rigorous and conscientious support from our adviser David Farrell and impressively rapid execution thereafter. We took our time to explore alternatives. All questions answered, no stone unturned.

19 de diciembre de 2025
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your review Peter. It's great to hear about your wonderful experience with the HUB team!

Valorada con 5 estrellas sobre 5

Excellent objective advice

The advice provided was clear, easily understood and totally appropriate to our needs (equity release). Our contact, Jackie Hart was professional, knowledgeable, approachable and personable. She guided us through a number of options and alternatives in order to reach a product that met our needs and aspirations. She was also prepared to challenge and question our ideas and assertions when necessary. This was done with pleasant good humour. Without her help the process would have been long, drawn out and considerably complicated. She managed to navigate a clear path to a excellent conclusion.

28 de enero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for taking the time to leave us such a wonderful review Helen. We're delighted to hear about the amazing service you received from the HUB team!

Valorada con 5 estrellas sobre 5

Very helpful with great communication.

Hub were very easy to deal with , easy to contact when needed , they gave exceptional advice which helped me come to my decision , very professional & i would 100% use them again.Excellent service all round.

4 de febrero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your feedback Jamie. It's wonderful to hear about the great experience you received from the HUB team!

Valorada con 5 estrellas sobre 5

I had a telephone appointment today…

I had a telephone appointment today with Laura and I have to say that she was absolutely brilliant! She explained everything about taking out an Annuity very clearly and precisely. Nothing was too much trouble. I would definitely recommend her and Hub financial solutions to anyone.

4 de febrero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your feedback Gillian! We love hearing about our customers' great experiences with the HUB team.

Valorada con 5 estrellas sobre 5

Steve White was dealing with my…

Steve White was dealing with my finances.I found Steve to be extremely thorough and efficient. Both professional and friendly.
Even though I haven’t decided to go ahead with his recommendation that is not in any way a reflection of his service and I definitely feel I could work with Steve if I needed to in the future.
Many Thanks Steve for your time and expertise.

3 de febrero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your valuable feedback. We’re grateful you took the time to let us know how we’re doing at HUB, and we appreciate your support!

Valorada con 5 estrellas sobre 5

Annuity Quotatons

Excellent telephone call with Laura, discussing options and obtaining annuity quotations. Information was well structured, clearly presented, and helpfully explained; I couldn't have asked for more.

2 de febrero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your review! We're delighted to hear about the amazing service you received from the HUB team.

Valorada con 5 estrellas sobre 5

Pension managed well

I used HUB to manage my DC pension fund. Everyone involved in processing my account seemed to understand my needs and delivered a plan that is easy to understand, logical and gave me confidence in how robust my pension would hold out against my planned spend.
They described all risks well, and analysed my decisions to ensure they did not expose me too much.
All of the staff were friendly and professional.
I have confidence in the way they are managing my tax efficiency, fund management and, after being with them for more than a year, they have paid me on time, every month without a single issue.

30 de enero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your lovely review Andrew. We appreciate your feedback and are pleased to have you with us at HUB!

Valorada con 5 estrellas sobre 5

From the time I decided to think about…

From the time I decided to think about equity release and contacted saga, through to the end when my funds were released I found everyone to be most helpful, keeping me informed of the progress at every stage.

29 de enero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your review Brenda. We're delighted to hear that everything went smoothly!

Valorada con 5 estrellas sobre 5

Easy 5 stars!

The whole process and experience was truly excellent The discussions/interviews went so well and professional with no pressure and everything was well explained. Our availability for calls was limited, yet the representative went out of his way to accommodate our availability.
The documentation was very clear.
We are kept informed of the status and we knew what was to happen and when.
The fees were extremely competitive.
Overall it was faultless.

5 de diciembre de 2025
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for taking the time to leave us a review Alan. We always enjoy hearing about our customers' amazing experiences with the HUB team!

Valorada con 5 estrellas sobre 5

Equity Release advice

We dealt with Jackie. She called promptly as per appointment.
Jackie informed us of the available options open to us, then proceeded to look in to our circumstance. After we had discussed everything, she gave us some sound advice, which actually meant she would not be selling us a product. When you here so many negative reviews of companies, it is like a breath of fresh air when someone does not try and make money out of you, but gives free, sound advice.
I would recommend giving HUB a call if you are thinking about Equity release.

28 de enero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your lovely review Martin. We're so happy to hear about the positive experience you had with the HUB team.

Valorada con 5 estrellas sobre 5

Exceptional Customer Service

I have used HUB three times in relation to pension draw downs. Their customer service is second to none. Five stars is not enough for this exceptional team.
Thank you.

28 de enero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your lovely review Lorraine. We're delighted to hear about your positive experience with the HUB team!

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