The appointment system worked well, telephone calls came through on time. The staff were clear and courteous. The advisor took great pains to clarify everything, listened carefully and gave short conc... Ver más
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Consulta las opiniones de los clientes
I contacted Hub Financial Solutions having seen write up in Which? Both Sean (who did my initial review of the annuities landscape) and Laura (who did the follow up review, including the medical asses... Ver más
La empresa ha respondido
Alison was excellent. She took her time and made sure I understood everything as she went along. I really felt that she had my best interests at heart. I would highly recommend Alison if you want to... Ver más
La empresa ha respondido
In my opinion Hub FS is an outstanding company. I simply cannot fault the service I’ve received . My advisor, Clair Parfit , has been wonderful. Over the course of three or four weeks we’ve had seve... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We aim to transform customers' lives in retirement - it's what makes us different. We take the time to build up a detailed understanding of each individual’s financial situation and what they want to achieve. HUB Financial Solutions is part of Just Group plc, a specialist in the retirement market. As a Group, we’ve helped more than 700,000 people achieve a better later life through our solutions and services. HUB Pension Consulting specialises in providing client advisory services to Defined Benefit pension scheme trustees and scheme sponsors undertaking bulk member options exercises.
Información de contacto
5th Floor, The Ewart, Bedford Square, BT2 7EP, Belfast, Reino Unido
- hubfinancialsolutions.co.uk
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Ha contestado el 87% de las opiniones negativas
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Excellent Support
I found the whole process of Equity Release to be simple and straightforward. My dealings my Adviser Alison Weir were always friendly, helpful and professional. I changed my mind regarding the advance on two occasions but Alison was very quick to make the necessary changes. She was always available at the end of the phone to answer any questions. I was very pleased with how everything was handled from start to finish.

Respuesta de HUB Financial Solutions
A very professional advisor
A very professional advisor, my options were well explained, and I feel in good hands

Respuesta de HUB Financial Solutions
Patient and efficient
Pensions can be so confusing but Laura made everything understandable and didn’t rush making sure I understood everything along the journey. The call back I received was also on the dot!
Thank you. Jill

Respuesta de HUB Financial Solutions
Highly professional engagement
Highly professional engagement. I received all information in a succinct easy to understand manner.
It was also friendly and helpful.

Respuesta de HUB Financial Solutions
Happy :)
Hi, I had a phone appointment with Laura. Laura was very good at explaining everything and I was very happy. Laura even put a wee message to say I'm not good on the phone and that I would prefer emails when possible. That was a nice thought. Many Thanks Allison Paterson. :)

Respuesta de HUB Financial Solutions
Great company
James was patient - he had to cope with a number of cancellations before I was able to take the call. He was knowledgeable, but spoke to me in terms I understood, so that I was able to make decisions. He was polite and understanding when he needed to ask personal questions. Thank you James.

Respuesta de HUB Financial Solutions
Advisor very helpful
Advisor very helpful, clear and understanding as to circumstances. Followed up with information as promised.

Respuesta de HUB Financial Solutions
Thank You.
I am indebted to Laura from HUB Financial Solutions for her ease of delivering the information relevant to my pension options. I have little knowledge around how Annuities work and did not realise the number of options open to me.
She made all information easy to understand and regularly recapped and gave opportunity to ask questions, she was very patient, especially with my lack of knowledge around complex financial options, she made sure I was on board with each step before moving on. She was very knowledgeable, kind and understanding. Thank you so much you have helped make this so much easier than I thought possible.

Respuesta de HUB Financial Solutions
Documentation is comprehensive
Documentation is comprehensive and clear. Clair's explanations were thorough and patiently delivered.

Respuesta de HUB Financial Solutions
Excellent
Very rigorous and conscientious support from our adviser David Farrell and impressively rapid execution thereafter. We took our time to explore alternatives. All questions answered, no stone unturned.

Respuesta de HUB Financial Solutions
Excellent objective advice
The advice provided was clear, easily understood and totally appropriate to our needs (equity release). Our contact, Jackie Hart was professional, knowledgeable, approachable and personable. She guided us through a number of options and alternatives in order to reach a product that met our needs and aspirations. She was also prepared to challenge and question our ideas and assertions when necessary. This was done with pleasant good humour. Without her help the process would have been long, drawn out and considerably complicated. She managed to navigate a clear path to a excellent conclusion.

Respuesta de HUB Financial Solutions
Very helpful with great communication.
Hub were very easy to deal with , easy to contact when needed , they gave exceptional advice which helped me come to my decision , very professional & i would 100% use them again.Excellent service all round.

Respuesta de HUB Financial Solutions
I had a telephone appointment today…
I had a telephone appointment today with Laura and I have to say that she was absolutely brilliant! She explained everything about taking out an Annuity very clearly and precisely. Nothing was too much trouble. I would definitely recommend her and Hub financial solutions to anyone.

Respuesta de HUB Financial Solutions
Steve White was dealing with my…
Steve White was dealing with my finances.I found Steve to be extremely thorough and efficient. Both professional and friendly.
Even though I haven’t decided to go ahead with his recommendation that is not in any way a reflection of his service and I definitely feel I could work with Steve if I needed to in the future.
Many Thanks Steve for your time and expertise.

Respuesta de HUB Financial Solutions
Annuity Quotatons
Excellent telephone call with Laura, discussing options and obtaining annuity quotations. Information was well structured, clearly presented, and helpfully explained; I couldn't have asked for more.

Respuesta de HUB Financial Solutions
Pension managed well
I used HUB to manage my DC pension fund. Everyone involved in processing my account seemed to understand my needs and delivered a plan that is easy to understand, logical and gave me confidence in how robust my pension would hold out against my planned spend.
They described all risks well, and analysed my decisions to ensure they did not expose me too much.
All of the staff were friendly and professional.
I have confidence in the way they are managing my tax efficiency, fund management and, after being with them for more than a year, they have paid me on time, every month without a single issue.

Respuesta de HUB Financial Solutions
From the time I decided to think about…
From the time I decided to think about equity release and contacted saga, through to the end when my funds were released I found everyone to be most helpful, keeping me informed of the progress at every stage.

Respuesta de HUB Financial Solutions
Easy 5 stars!
The whole process and experience was truly excellent The discussions/interviews went so well and professional with no pressure and everything was well explained. Our availability for calls was limited, yet the representative went out of his way to accommodate our availability.
The documentation was very clear.
We are kept informed of the status and we knew what was to happen and when.
The fees were extremely competitive.
Overall it was faultless.

Respuesta de HUB Financial Solutions
Equity Release advice
We dealt with Jackie. She called promptly as per appointment.
Jackie informed us of the available options open to us, then proceeded to look in to our circumstance. After we had discussed everything, she gave us some sound advice, which actually meant she would not be selling us a product. When you here so many negative reviews of companies, it is like a breath of fresh air when someone does not try and make money out of you, but gives free, sound advice.
I would recommend giving HUB a call if you are thinking about Equity release.

Respuesta de HUB Financial Solutions
Exceptional Customer Service
I have used HUB three times in relation to pension draw downs. Their customer service is second to none. Five stars is not enough for this exceptional team.
Thank you.

Respuesta de HUB Financial Solutions
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