Hunt ADR Limited Opiniones 

249
TrustScore: 3 sobre 5

3,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

There’s a reason (or several) why the only good reviews on this page are for their courses and not their role as mediators. Shambolic process, with technical glitches on their end and no communication... Ver más

Valorada con 5 estrellas sobre 5

I used this travel arbitration company in relation to a refund of a deposit paid to TUI. My refund was received after a year of a complaint procedure with TUI. Based on my own personal experience thi... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Totally biased against customer complaining about Tui holiday . The holiday was just awful . Tui rep totally disinterested . Hunt adr awarded 50.00 . DO NOT waste you time and money . Go to the small... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I completed the 5 day Mediation Course with Gregg, Kelly and John and thoroughly enjoyed myself. It was intense and it was involved but wow, what a lot to learn. I spent a week with a wonderful group... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de mediación

Escrito por la empresa

Hunt ADR is a leading provider of mediation and arbitration services, with a strong reputation for excellence in training and professional development. We specialise in accredited mediation training programmes, helping individuals gain the skills and confidence to practise as mediators and we offer comprehensive CPD programmes to ensure that mediators and arbitrators maintain and enhance their expertise throughout their careers. Our training is delivered by experienced practitioners and is designed to combine practical learning with a deep understanding of the principles of dispute resolution. We provide CPD opportunities ranging from refresher courses to advanced workshops, ensuring that professionals at every stage of their career can continue to grow. Alongside training, Hunt ADR administers mediation and arbitration services for civil and commercial disputes, including dedicated schemes in the travel sector. All cases are decided independently by qualified arbitrators and mediators, ensuring impartiality, fairness and transparency in every matter. Whether you are seeking a trusted forum to resolve disputes or aiming to develop your skills as a dispute resolution professional, Hunt ADR is committed to raising standards, supporting practitioners, and delivering fair outcomes. We are also proud supporters of local foodbanks, helping to give back to the communities we serve.


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

249 opiniones

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3 estrellas
2 estrellas
1 estrella

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3,0

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(249)

50 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Con artists

I thought these people would help…they don’t it’s all a massive con. I’m now out of pocket the first 150 I paid to use them and now they claim I have to pay a further 150 to TUI. I was massively missold a 5 star holiday. Half the complex was closed without sufficient warning. Our room was wrong on arrival. The place was dirty and I incurred a bad injury due to broken parts of the hotel. Yet I get awarded nothing!! I sure can see who line this companies pockets - not people like us that’s for sure.

19 de febrero de 2026
Opinión espontánea
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Respuesta de Hunt ADR Limited

Thank you for your review. Hunt ADR administers the arbitration process but does not decide the outcome. All decisions are made independently by the appointed arbitrator based on the evidence submitted and in accordance with the Scheme Rules.

The arbitration fee and any costs awarded are set out clearly within those Rules. Where an award is not made in a claimant’s favour, the Rules provide for the respondent’s fee contribution to be payable. Hunt ADR does not determine that position and does not benefit from the outcome of any individual case.

We recognise that arbitration outcomes can be disappointing, particularly where a claim is unsuccessful, but the assessment of evidence and any award is a matter for the independent arbitrator alone.

Valorada con 1 estrellas sobre 5

Unfair award issued in relation to complaint against JTA Travel

Unfair award issued in relation to complaint against JTA Travel.
We paid for an all-inclusive package holiday to Lanzarote and on arrival the hotel was closed. We were put in an alternative hotel that was substantially below the standard we paid for. Huntadr reviewed our complaint against JTA Travel, found them to be in breach, and said they needed to refund the price difference between the 2 holidays, as well as compensation. The price difference was £2373.04, and the arbitrator awarded £1850.00. So we are out of pocket on the price of the holiday and still not had any compensation for the distress. We find this very upsetting and have now asked to make a formal complaint with Huntadr.

12 de noviembre de 2025
Opinión espontánea
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Respuesta de Hunt ADR Limited

Thank you for your review. We understand why you are disappointed with the level of the award made in your case. While the arbitrator found a breach, the assessment of the appropriate refund and any compensation is a matter for the arbitrator’s independent judgement, based on the evidence submitted and the Scheme Rules. Hunt ADR administers the process but does not decide outcomes or influence the amounts awarded.

Valorada con 5 estrellas sobre 5

Excellent training for new mediators.

Excellent training for new mediators, accessible and approachable delivery by the expert team at Hunt ADR. Have already recommended to others.

14 de noviembre de 2025
Opinión espontánea
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Respuesta de Hunt ADR Limited

Thank you, Tommy, for your five-star review. We’re really pleased to hear you found the training accessible and well suited to those new to mediation. It’s great to know the team’s approach made a positive impression, and we very much appreciate your recommendation to others.

Valorada con 1 estrellas sobre 5

Avoid at all costs!!

Avoid at all costs!!! Terrible company, clearly in the back pocket of the big travel companies…save your money and go to small claims court.. sided with Tui when the evidence we were mis sold a holiday was clear
Scam scam scam..money making at its finest

19 de enero de 2026
Opinión espontánea
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Respuesta de Hunt ADR Limited

Thank you for your review. Hunt ADR administers the arbitration process but does not decide outcomes - all decisions are made independently by arbitrators based on the evidence submitted and in accordance with the Scheme Rules. We do not have any arrangements with travel companies that influence decisions. We recognise that arbitration outcomes can be disappointing, but the assessment of evidence and findings is a matter for the arbitrator alone.

Valorada con 1 estrellas sobre 5

An absolute waste of 2 months and hours…

An absolute waste of 2 months and hours gaining evidence of Hays Travel disgusting behaviour, bad communication and not even receiving the final decision from Hunt ADR but from Hays!!!!! Pointless waste of time using these people

16 de enero de 2026
Opinión espontánea
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Respuesta de Hunt ADR Limited

Thank you for your review. Arbitration awards are issued via the Hunt ADR platform once signed off by the arbitrator and are made available to both parties at the same time. Hunt ADR administers the process but does not decide the outcome - all decisions are made independently by the arbitrator in line with the Scheme Rules. We are reviewing whether there was any issue with the delivery of the award in this case and will provide an update once we have more information.

Valorada con 1 estrellas sobre 5

Decesion maker was not impartial but failed in many things due to incompetence

The decesion maker failed to get correct booking confirmation which they said made there ruling based on website images which had been changed since taking to hunt adr and description changed which tui said to me they would pass to relevant team to do it was also based on a staircase from images in result of coming to there decesion yet a stair case ment nothing to us as ou booking confirmation states terrace so no need for a stair case as terrace is ground floor. staircase is only needed if have a balcony . They also said offer from them was offered to me to get rid of complaint to stop it being costly. Yet if they had looked at it fully and abta part the offer was made in resort at time of holiday by the rep at the maximum they could offer but said fill in form when home as it was to low but that is max they could offer. The decesion maker was not impartial at all in this case and failed on many levels

6 de enero de 2026
Opinión espontánea
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Respuesta de Hunt ADR Limited

Thank you for your review. Hunt ADR administers the arbitration process but does not decide the outcome - all decisions are made independently by the arbitrator based on the evidence submitted and in accordance with the Scheme Rules. We recognise that arbitration decisions can be disappointing, but the assessment of evidence and findings is a matter for the arbitrator alone.

Valorada con 5 estrellas sobre 5

I've learnt a lot about AI for Mediation from Hunt ADR's Course

I'm relatively new to AI for Mediation. Gregg & Kelly made the subject interesting, informative and thought provoking. I'd have no hesitation in recommending the course to others (I've already done so!)

15 de diciembre de 2025
Opinión espontánea
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Respuesta de Hunt ADR Limited

Thank you very much for your kind feedback. We’re delighted to hear that you found the course engaging and thought-provoking, particularly as someone new to AI in mediation.

Gregg and Kelly designed the programme to make a complex and fast-moving subject both accessible and practically useful for ADR professionals, so it’s especially encouraging to know that this came across. We really appreciate you taking the time to recommend the course to others and thank you for sharing your experience.

Valorada con 5 estrellas sobre 5

Great AI training course in Belfast…

Great AI training course in Belfast with Gregg and Kelly. Learned all about the technology and the risks involved. Some useful live exercises in the course using ChatGPT.

27 de noviembre de 2025
Opinión espontánea
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Respuesta de Hunt ADR Limited

Thank you, Patrick, for your great review. We’re delighted you enjoyed the AI training in Belfast and found the live ChatGPT exercises and discussions around technology and risks so useful. It’s wonderful to hear the session with Gregg and Kelly was valuable and engaging.

Valorada con 5 estrellas sobre 5

I recently completed the Mediation…

I recently completed the Mediation course and found it both enjoyable and very well thought out. The content was clear, practical, and delivered in a way that kept me engaged throughout. The trainers were knowledgeable and supportive, making the learning experience smooth and insightful. I would highly recommend this course to anyone looking to develop strong mediation skills in a professional and structured environment.

14 de noviembre de 2025
Opinión espontánea
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Respuesta de Hunt ADR Limited

Thank you, Kathy, for your wonderful feedback. We’re delighted to hear you enjoyed the Mediation course and found the content clear, practical, and engaging throughout. It’s great to know the trainers helped make the learning experience smooth and insightful. We really appreciate your recommendation and are pleased the course supported your development in such a positive way.

Valorada con 4 estrellas sobre 5

just wanted to say thank you for…

just wanted to say thank you for helping me recover some of the money I claimed via Gold Medal Travel Group. Although I was a little disappointed not to receive the full amount, I’m still really grateful for your support and the progress we were able to make. Thank you again for your help.

13 de noviembre de 2025
Opinión espontánea
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Respuesta de Hunt ADR Limited

Thank you for your review. We’re pleased to hear you were able to recover part of your claim through the arbitration process. Hunt ADR administers the scheme, but all decisions and awards are made independently by arbitrators in line with the Scheme Rules. We appreciate your feedback and are glad you found the process helpful overall.

Valorada con 2 estrellas sobre 5

Administration rude and appalling.

We had a problem with a cruise agent and ABTA suggested we used their arbitration service HuntADR.
I did so and the arbitrator partially found in our favour and awarded us compensation. It was less than I wanted but I accepted his award on the basis he was neutral.
What I cannot accept was the appalling conduct of their admin staff.
Not one email from them showed the person who sent it name.
They took my £150 and said I would be contacted. I pointed out the days we would be unavailable when it arrived. I was told that if I did not complete and return it within seven days I would lose my money.
When the final verdict and award was made I sent them my bank details and asked them to pass them onto the other party as we would be away for over three weeks. They refused to do so saying" Please stop sending us emails about payments. As previously explained, we are not involved in payments. This is between you and ........... " I was not asking them to get involved - merely to pass our details on to the other party as I did not know who in the organisation to contact. Then whilst we were away the other party telephoned and sent two emails for the information. I supplied it when I returned. All the unnecessary emails and calls could have been avoided if HuntADR had sent one simple email to the other people.
Their training video gets good reviews on Trustpilot. If only their staff practised what was in it.

10 de octubre de 2025
Opinión espontánea
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Respuesta de Hunt ADR Limited

Thank you for your review. We understand the concerns you have raised about the administrative experience. Hunt ADR administers the arbitration process but does not decide outcomes or handle payments, which are always made directly between the parties in line with the Scheme Rules. We have looked carefully at the issues you identified and, as part of a wider improvement programme, have since made significant changes to our administration team and processes to ensure clearer communication and to prevent similar issues arising in future. We appreciate you taking the time to share this feedback.

Valorada con 1 estrellas sobre 5

Easy Jet Mis-sold me a holiday package and I ended up paying for it twice

HuntADR are awful.

Easy Jet Mis-sold me a holiday package which was supposed to be a spa hotel package as advertised on their website, they had no spa at all and the hotel was a mess. We requested to be moved every day of our holiday to no avail and as it was only a weekend break our whole weekend was ruined. We went through ABTA and later through HuntAdr who ended up making me pay Easy Jets fees.

Hunt also gave extended time to Easy Jet and took over 3 months to deal with my appeal. I asked both Hunt and ABTA for a refund off the appeal fee with both admitting that their service was poor yet fobbing me off to the other.

Do not use this method, it is a waste of time and money. Use the small claims court.

1 de octubre de 2025
Opinión espontánea
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Respuesta de Hunt ADR Limited

Thank you for your review. As this matter is still ongoing, we are unable to comment on the details here. Hunt ADR administers the process, but all decisions and any costs awarded are made independently by arbitrators in line with the Scheme Rules.

Valorada con 5 estrellas sobre 5

All About Mediation and Arbitration

Recently undertook the All About Mediation and All About Arbitration 'on-demand' courses. Both programs are well presented and informative. Recommend to anyone new to ADR and to more experienced practitioners as a light refresher and CPD points. Thanks to Hunt ADR Team!

26 de octubre de 2025
Opinión espontánea
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Respuesta de Hunt ADR Limited

Thank you, Justin, for your fantastic five-star review. We’re delighted you enjoyed both the All About Mediation and All About Arbitration on-demand courses, and that you found them clear, informative, and useful for CPD. It’s great to know they worked well both as an introduction and a refresher. We really appreciate your recommendation!

Valorada con 4 estrellas sobre 5

I am delighted to have attended All…

I am delighted to have attended All about Arbitration structured course bu HuntAdr. It was a well designed to touch upon building up foundational knowledge yet addressing professional aspects.

22 de octubre de 2025
Opinión espontánea
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Respuesta de Hunt ADR Limited

Thank you, Madiha, for your lovely feedback. We’re delighted you found the All About Arbitration course well structured and valuable in building both foundational knowledge and professional understanding. We really appreciate you taking the time to share your experience.

Valorada con 4 estrellas sobre 5

Engaging and Informative, with Room for More Depth

I found the 'All About Arbitration' course to be an engaging, informative, and well-structured program. It provides a fantastic end-to-end journey through the arbitration process, starting from the fundamentals in 'Why Choose Arbitration?' all the way to 'Challenging and Appealing Awards'.

What the course does particularly well is keep the content relevant and up-to-date. The modules on the UK's evolving legal landscape and the 2025 Act were especially insightful. As someone with a background in other forms of ADR, this course was excellent for broadening my understanding of the complete dispute resolution spectrum.

While the course was excellent, I'm giving it 4 stars as I would have loved it more if it were a bit more comprehensive. The addition of downloadable notes for each module would be a significant improvement to help with studying and retaining the detailed information. Overall, it's a brilliant and engaging resource for any professional looking to gain a strong foundational understanding of arbitration.

17 de octubre de 2025
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Respuesta de Hunt ADR Limited

Thank you, Saumya, for your detailed and generous feedback. We’re delighted you found All About Arbitration engaging, informative, and valuable for broadening your understanding of dispute resolution. It’s great to hear you especially appreciated the updates on the evolving UK legal landscape and the 2025 Act. We also appreciate your suggestion about adding downloadable notes, that’s very helpful and something we’ll explore for future updates.

Valorada con 5 estrellas sobre 5

The course is easier to understand

The course is easier to understand.
And the company made the quizzes understandable for anyone without a legal background.
I would recommend, no, I am highly recommending everyone to try it.

22 de octubre de 2025
Opinión espontánea
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Respuesta de Hunt ADR Limited

Thank you, Peace, for your fantastic review. We’re so pleased you found the course clear and easy to follow, and that the quizzes were accessible for those without a legal background. We really appreciate your high recommendation - it means a lot to the whole team.

Valorada con 4 estrellas sobre 5

All About Arbitration training is a Great Primer

All About Arbtration is a good overall presentation about what arbitration is. Each module includes a brief quiz about the module content. The program is designed to be completed in an hour, but it is possible to stop and resume if necessary as the program tracks the user's progress.

17 de octubre de 2025
Opinión espontánea
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Respuesta de Hunt ADR Limited

Thank you, Tina, for your positive feedback. We’re pleased to hear you found All About Arbitration a clear and helpful introduction to the subject. It’s great to know you valued the structure, quizzes, and flexibility of the course. We appreciate your review and are glad you enjoyed the training.

Valorada con 5 estrellas sobre 5

George Nyanaro Nyamboga

The self - paced MOOC tutorials is easy to follow. It also distills key Arbitration basis in a very digestible manner. Enjoyed every bit of learning and quizzes at the end of every module.

20 de octubre de 2025
Opinión espontánea
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Respuesta de Hunt ADR Limited

Thank you, George, for your five-star review. We’re delighted you found the All About Arbitration tutorials easy to follow and that the course content and quizzes made the learning experience enjoyable and engaging. We really appreciate your feedback and recommendation.

Valorada con 5 estrellas sobre 5

Mediation Course

I completed the 5 day Mediation Course with Gregg, Kelly and John and thoroughly enjoyed myself. It was intense and it was involved but wow, what a lot to learn. I spent a week with a wonderful group of people who I missed greatly after spending so much time together. I would highly recommend this course for anyone who desires to be an accredited mediator.

15 de septiembre de 2025
Opinión espontánea
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Respuesta de Hunt ADR Limited

Thank you, Zoe, for your wonderful review. We’re delighted you enjoyed the 5-day Mediation Course and found it such a rewarding and engaging experience. It’s great to hear that Gregg, Kelly and John helped make the week both intensive and enjoyable, and that the group dynamic added so much to your learning. We really appreciate your recommendation.

Valorada con 5 estrellas sobre 5

All About Arbitration

The Hunt ADR - All About Arbitration course provided a really solid foundation to arbitration, with a clear and well-structured approach that made it easy to follow. I liked how it connected the theory to real-world practice, which gave the learning real value and relevance. The flexibility of the course made it easy to fit around other commitments, and it’s a great addition for anyone looking to strengthen their professional profile or explore arbitration as a career option.

3 de octubre de 2025
Opinión espontánea
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Respuesta de Hunt ADR Limited

Thank you, Charlotte, for your fantastic feedback. We’re so pleased you found the All About Arbitration course clear, practical, and flexible around your other commitments. It’s great to know the course helped you connect theory to real-world practice and gave you valuable insight into arbitration as a career path.

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