Took out policy by mistake.cancelled 20 minutes later. No way of phoning them, emails keep bouncing back and online chat is unavailable. Think it's safe to say I won't be receiving a refund. Stay clea... Ver más
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Consulta las opiniones de los clientes
I was given the details for Jsunt by my car insurer when arranging change of vehicle. Found Jaunts website easy and quick to use, very simple process that gave me cover for my old car while I picked u... Ver más
Very happy with Jaunt insurance, got cover on my friend’s car for a five day road trip to Germany so we could share the driving, very easy well priced and they made it clear it included European cover... Ver más
Found Jaunt online, I just needed 10 hrs cover, which they supplied but charged me then didn't send me policy, so when I tried to sort you can't speak to anyone. So ended up having take out another p... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
At Jaunt, we open up opportunities for drivers – even those who don’t have a car. You can sort everything in minutes, and you’ll be out on the road in a flash.
Información de contacto
Reino Unido
- jaunt.co.uk
2,6
Malo
100 opiniones
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Very easy and very reasonable price…
Very easy and very reasonable price when I needed just 4 hours insurance.
1 de agosto de 2026
Opinión espontánea
Respuesta de Jaunt
Hi Deborah,
Thank you for taking the time to leave us your fab feedback!
Vicky
Jaunt review
Took out policy by mistake.cancelled 20 minutes later. No way of phoning them, emails keep bouncing back and online chat is unavailable. Think it's safe to say I won't be receiving a refund. Stay clear as there is no way of contacting them.
31 de julio de 2026
Opinión espontánea
Respuesta de Jaunt
Hi Marc,
Thank you for your feedback, and please accept our sincere apologies for the difficulties you have experienced when trying to contact us.
We completely understand your frustration regarding the communication issues you encountered with our emails and online chat. Regarding your refund query, please be advised that if a policy is cancelled once cover has already started, the full premium remains due and no refund can be provided.
We are very sorry for the inconvenience and frustration this overall experience has caused you. If you need any further information regarding your account, please let us know.
Leanne
Very dogdgy site
Very dogdgy site, did not allow me to purchase insurance
29 de julio de 2026
Opinión espontánea
Respuesta de Jaunt
Hi,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you had trouble completing your insurance purchase and that your experience left you feeling uneasy. We can assure you that our website is fully secure, but we completely understand how alarming it is when a payment or application fails to go through as expected.
Leanne
Don't not buy cover from this insurance
Don't not buy cover from this insurance once u have accident they'll find every rubbish excuses to not pay u out everyone aware
23 de mayo de 2026
Opinión espontánea
Respuesta de Jaunt
Hi Ali,
We’re sorry to hear you feel this way and appreciate you sharing your concerns.
All claims are assessed fairly and in line with the terms and conditions of the policy. Where a claim is declined, this is based on the information provided and the policy cover in place, and the reasons are always communicated to the customer.
We understand this outcome may be disappointing and are sorry for any frustration caused. If you would like your claim to be reviewed further, we would encourage you to contact our claims team so this can be looked into in more detail.
If you send details to us at reviews@jaunt.co.uk we would be happy to look into this further for you.
Vicky
Didn’t work for me.
Jaunt is linked to the my account in the Budget Insurance page after login and open the account to access your policy.
Scrolling down you come across let’s take a jaunt.
Complete waste of time. You try to get a quote thinking that BISL is good to use so Jaunt will be too. I’m afraid not. Went elsewhere and no problem done in 5 mins.
5 de mayo de 2026
Opinión espontánea
Respuesta de Jaunt
Hi Ernest,
Thanks for taking the time to share your experience. We’re sorry to hear that using Jaunt didn’t meet your expectations and that the quote process felt frustrating and time-consuming. That’s certainly not the experience we aim to provide.
We appreciate your feedback about the journey from your Budget Insurance account through to Jaunt, as well as the difficulty you encountered when trying to get a quote. This kind of insight is really helpful for identifying where improvements are needed.
We are sorry that we let you down.
Vicky
Took out a 2 day insurance and did not…
Took out a 2 day insurance and did not receive documentation needed for proof of insurance there for I could not drive. I contacted them and they said there was something wrong with there system and couldn’t get documents downloaded. Total wast of money.
8 de abril de 2026
Opinión espontánea
Respuesta de Jaunt
Hi Frazer,
We're sorry to hear about the issues you had regarding your policy documents. If you would like to discuss this further with us, please email your policy details over to reviews@jaunt.co.uk and we can be in touch.
Kirsty
Very disappointing.
I took out a week long business insurance policy on my vehicle. All seemed great but the policy documents were never sent to me and I was unable to access them online. I used their chat function and was told it would be passed to their IT support, I didn’t hear further. I emailed 3 times and got no response. As I needed to provide the policy details to the company I work for I was unable to use my vehicle for the reason I’d insured it.
The company seem very happy to take money, but the customer support is sadly non-existent, which then makes me question the service if you need to make a claim. Very disappointing.
23 de marzo de 2026
Opinión espontánea
Respuesta de Jaunt
Hi Scott,
Thank you for your feedback. We’re very sorry to hear about the issues you experienced with accessing your policy documents.
We understand how frustrating it must have been, especially when you needed the documents for work. Your experience does not reflect the level of service we aim to provide.
For the quickest resolution, your best point of contact is our webchat team, who can help look into this immediately.
Additionally, if you email your details to reviews@jaunt.co.uk, we can review the situation and follow up with you directly to help resolve this.
We appreciate you bringing this to our attention and hope we can make things right.
Leanne
Can’t go wrong
Can’t go wrong. Easy to apply for cover and prices are alot cheaper than other competitors.
Sent me my policy well before the cover started and informed me when the cover ended. Would use again if I needed to
14 de marzo de 2026
Opinión espontánea
Respuesta de Jaunt
Hi Sarah,
Thank you for taking the time to leave us your five-star review!
Glad to hear that you would use us again.
Vicky
Found Jaunt online
Found Jaunt online, I just needed 10 hrs cover, which they supplied but charged me then didn't send me policy, so when I tried to sort you can't speak to anyone. So ended up having take out another policy at an extra charged policy. CS is poor wouldn't recommend at all.
14 de febrero de 2026
Opinión espontánea
Respuesta de Jaunt
Hi Peter,
We're sorry to hear about the issues you had getting through to our webchat team. If you still need any assistance regarding your insurance cover, please email your policy details over to reviews@jaunt.co.uk and we can be in touch.
Kirsty
Shocking service
Shocking service ! Can’t speak to anyone . Paid for a policy and it never came through . I then received an email apologising as they had a technical error and a refund would be issued . 3 weeks later and I’m still waiting even after emailing them , I can’t even give them the policy number as it never came through !
17 de enero de 2026
Opinión espontánea
Respuesta de Jaunt
Hi Penelope,
I'm sorry to hear that you have yet to receive your refund. Please can you email your policy details over to reviews@jaunt.co.uk so we can look into this further for you.
Kirsty
Happy with their reasonable quote…
Happy with their reasonable quote compared to others. Will definitely use again!!
2 de febrero de 2026
Opinión espontánea
Respuesta de Jaunt
Hi Petr,
It's fantastic to hear you would use us again!
Kirsty
Good service
3 de febrero de 2026
Opinión espontánea
Respuesta de Jaunt
Hi Mohammed,
Thanks for the fantastic 5 star review! I'm pleased to hear you found the service good!
Kirsty
Still no refund for not giving me my…
Still no refund for not giving me my policy despite saying it will take 10 days it has now been 12. Avoid this company
3 de febrero de 2026
Opinión espontánea
Respuesta de Jaunt
Hi Harrison,
I'm sorry to hear you are still waiting on your refund. Please let us know if this hasn't been received after the 10 working days timeframe has passed.
Kirsty
Respuesta de Jaunt
Hi,
Thanks for letting us know. We're sorry to hear that the quote feature has stopped working for you. Our team would love to help. Please reach out to our Webchat team through the chat option on our website, and they’ll be able to assist you right away.
Leanne
Have no complaints
Have no complaints. Needed insurance for an hour and got it sorted within seconds.
15 de diciembre de 2025
Opinión espontánea
Respuesta de Jaunt
Hey Charmaine,
Thank you for taking the time to leave us your fab five-star review!
Vicky
PAYMENT TAKEN NO POLICY ACTIVE
I have been a Jaunt customer for approximately eight months, and I am extremely disappointed with the service I recently received. On 7 December 2025, I attempted to purchase a 9-day insurance policy for my vehicle (SG60 ZTK), commencing at 15:00 the same day. Although the payment was taken from my account immediately, the Jaunt website displayed a technical error and showed no active policy. No insurance certificate or documentation was issued.
This is the second time I have experienced this exact problem. Being charged for a policy that is not activated is a serious service failure, particularly from a company providing legally required insurance cover.
I have now had to request an urgent refund, and I expect this matter to be resolved promptly. However, these recurring issues raise significant concerns about the reliability and accountability of Jaunt’s systems. Based on my recent experiences, I cannot recommend Jaunt until they address these technical faults and ensure customers receive the policies they pay for.
7 de diciembre de 2025
Opinión espontánea
Respuesta de Jaunt
Hi Bilaal,
I'm sorry to hear about the issues you have been having when taking out insurance with ourselves. Please can you email your policy details over to reviews@jaunt.co.uk so we can look into this further for you.
Kirsty
Respuesta de Jaunt
Hi I eslamian,
Thank you for your five-star review!
I am pleased that you found us to be easy to set up with fast replies to any queries.
Vicky
Excellent
Excellent, easy to set up, very reasonable price
24 de septiembre de 2025
Opinión espontánea
Respuesta de Jaunt
Hi Sarah,
Thanks for your review — we’re glad you found it easy to set up and priced reasonably!
Leanne
Cheapest and quick and easy to set up…
Cheapest and quick and easy to set up and use to go
3 de septiembre de 2025
Opinión espontánea
Respuesta de Jaunt
Hi Eze,
Thank you so much for your kind review! We're thrilled to hear that you found our service both affordable and easy to set up. We always aim to make things as quick and convenient as possible for our customers. If you ever need any assistance or have more feedback, don’t hesitate to reach out!
Kirsty
I needed insurance on a family members…
I needed insurance on a family members car whilst sharing the driving for a weekend away. It was very easy to set up and reasonably priced. Would definitely use again.
29 de agosto de 2025
Opinión espontánea
Respuesta de Jaunt
Hi Hazel,
Thank you so much for your kind words! We're thrilled to hear that you found the process easy and that our pricing worked well for you. It’s always great to know we’ve helped make your weekend away a little easier.
We’d love to assist you again whenever you need us, and we’re here to help with any future insurance needs. Thanks again for choosing Jaunt!
Kirsty
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