Joint-It Opiniones 

I recently contacted Joint it spoke to Garry Duffy with a query regarding Joint it mortar used on recent patio installation.
It appears my contractor did not do a good job for me.
After liason between the contractor, Gary, and myself the contractor agreed to re do the joints at no cost.
My patio now looks like it has just been laid, thank you Gary for your help and assistance. Peter M

I had a simple question and the owner himself rang me and took the time to talk me through the correct products and the correct application. You just don’t get service like that these days so this company ranks way up there for service.

The service from Joint-it staff has been the differentiator in choosing their product. I spoke at length with their Technical Director, Gary, who gave a lot of his time without expectations.

Superb company, great products.

Used joint it grout on our large patios. Great product. And excellent technical support available, cheers Gareth for your help. Definitely will start looking at your sealer product. Colin

I have used Joint It many many times as part of my landscaping business. The service you receive and after care is second to none. I recently had a conversation with Gary who gave me lots of help and advice and shared with me the other products that they supply such as slurry primers and sealers. I don't feel like you get this level of service with any other product supplier and as a result I couldn't recommend Joint It enough.

Couldn’t ask for a more personal service! After encountering a problem with some loose grout & after speaking with Gary from Joint It! I was given some very helpful advice to not only fix my problem, but also clean & repair the joints!
My patio now looks like it’s just been laid & I now have the knowledge to keep it looking like new into the future! Many thanks for your help!
All round 5 * service!! Will defiantly recommend this product to others!!
⭐️⭐️⭐️⭐️⭐️

I used the Joint It Simple product on my patio - what a difference compared to the old cement mortars. This is easy to apply (avoids hours on hands and knees!) really stays in place and looks great so I'd rate it as excellent. On top of that the firm were really helpful when I had questions - Gary called me back straightaway after I sent an email it - so 10/10 for customer service as well!

My patio was laid earlier in the year using Joint-It Simple filling compound.

I needed some technical advice regarding cleaning products, and I had a call the following day from Gary Duffy, their Sales and Technical Director.

He gave some really good advice and was honest enough to recommend a product from a different company that would fulfil my needs.

A lot of companies would have pushed their own product, even though it did not fully suit my circumstances.

It is refreshing to come across someone who puts their customer needs above the pursuit of profit.

I have never written a review for a product I have been advised not to use.
But this is an exception.
To explain, my garden paths are made from blocks, sitting on a semi-flexible substructure and I have been dogged with weeds coming through the gaps ever since it was laid.
I’ve tried to keep them at bay with off-the-shelf weedkiller, industrial weedkiller, weed burner etc with no success.
I did some research into what could be used to seal the joints, but still allow surface water to drain through.
I came across Joint-It, who’s product appeared to fit the bill.
They have a few variants of their product, so I contacted them to enquire which would be most suitable for my requirements.
The following day I got an email from Gary Duffy, their Sales and Technical Director, asking for more details before he could give me the correct recommendations, and suggested we discussed it over the phone directly to speed things up.
Once he had the details required, he came back to me and explained, due to my particular circumstances, none of their products would be suitable.
Although disappointed, I was impressed with his honesty.
That in itself was refreshing to hear from a company director who was more interested in helping a potential client than pushing a product which would not work.
But above and beyond that, he asked me to give him a couple of days so he could do a bit of research to review the spec of a few other company’s products which may be more suitable.
True to his word, he came back with a suggestion of one of his competitor’s products which could be closer to what I needed.
Now, if that isn’t customer care, I don’t know what is.
In conclusion, if/when I have the need for this work in a different environment, Joint-It would be my first port of call
Sorry for the long spiel, but I feel that a company director who will steer you away from their own product to another company who could fulfill your requirements deserves recognition.

Great product and customer support

A Professional contractor used Jointit on my patio some years ago. Brillant product. Recently I had some queries regarding running repairs before the winter sets in. Rang the office and the staff could not have been more helpful. I was most impressed with the time afforded to me even though the amount of product I required was minimal. They gave great advise and guidance. My immediate reaction was - what a great endorsement of customer and after sales service, if they treat the small customer like this. My apologies for not having the names of the staff I interacted with.

Contacted Joint it and spoke to Gary Duffy what a pleasant man, answered all may questions in a knowledgeable manner , informing me on how to use the compound as a DIYer, would use it again.

used the online chat to find out if there product is suitable for porcelain slabs - they were very helpful & said yes but not the Joint it fine - use the Joint it simple.

Can’t really explain how exceptional this product is. Forget all you know about traditional grouting. This product is a real game changer. As for after sales service. Unbelievable. Dropped them a line re installation and had a brilliant conversation with one of the inventors and gave me some brilliant ideas. Brilliant

Paving company here. After years of using substandard products we have been thrilled with finding joint it simple for our paving flags and joint it fine for our brick paving. Both products do exactly what they say on the tin. Weed suppressant is the big bonus. 👌

A few small issues that were promptly resolved with some helpful advice from Gary. It’s a great product that has served us well and looks great!!

Great product, fantastic after sales service which is second to none. Thanks to you all.
Philip B

I recently completed a refinishing of 85m2 sandstone patio and used Joint-It Simple. While the work to remove the old grout was not easy the regrouting with Joint-It was so easy. I worked with two buckets of product at a time and had plenty of time to touchup the joints before the product started to set. I was working at 25ºC. The finished project has clean, neat grout lines and there is no buildup on the sandstone surface, even where the sandstone is a little rough. Great product, loved working with it.

This product is very easy to use im no builder and i found it so simple to apply and with a great result. I got intouch with customer services because I had issues with some slight staining on my slabs a technical guy called me up within 20 minutes and was very knowledgeable about my concern and he assured me it is nothing to worry about it is caused by the porous of the slab and this will disappear after a few days all in all it has been a very good experience using this products and working with the customer services I would recommend this product and Company to anyone

Amazing product so easy to use even for an amateur like me! My patio looks great. Gary was on hand without delay when i had a query and talked me through it all. First class service.
Outstanding customer service!