Knall Opiniones 112

Respuesta de Knall

25 may 2025

Thank you so much for your kind words! We're thrilled to hear that you're pleased with the quality and price, and that our product has transformed your room — that's exactly what we love to hear. We look forward to having you back again soon! If you ever need any help or advice with your next order, we’re here for you. 😊

Respuesta de Knall

4 may 2025

Thank you very much for your kind review! 😊

Respuesta de Knall

22 abr 2025

Dear Sir

Thank you for taking the time to share your feedback. We’re very sorry to hear about the difficulties you encountered after placing your order with us, and we genuinely appreciate the opportunity to respond.

First and foremost, we’re truly disappointed to hear that you didn’t receive any replies to your emails regarding the electrics and the ETA of your roller shutter. This is certainly not the standard of service we strive to provide. We are currently investigating why your messages may not have reached the appropriate team or why they went unanswered, and we will be reviewing our UK support channels to ensure that this doesn’t happen again.

We also sincerely apologise for the lack of delivery notification. It is completely understandable that not knowing when or where your parcel was delivered—especially when coordinating with your electrician—would be incredibly frustrating. This is not the level of communication we aim to provide, and your comments have highlighted a crucial area where we need to improve.

We are also aware that our products are sold across Europe from a central location, and while we do operate in the UK market, we understand that the business address may not reflect a traditional retail storefront. Please be assured that this in no way affects the quality of the product or the legitimacy of our operation. However, we absolutely understand how that may have raised concerns, and we will consider how we present this information to provide more clarity and reassurance in the future.

On a positive note, we’re glad to hear that the product was delivered within the expected timeframe and that your initial impression of the quality is positive. We very much hope that once your electrician is able to install it, you’ll be fully satisfied with its performance.

Please know that your feedback has been taken seriously, and we are already working internally to improve both our communication and delivery updates so that future customers can enjoy a smoother experience.

Thank you once again for your order and for bringing these issues to our attention. We sincerely hope to have the opportunity to offer you a better experience in the future.

Kind regards,
Customer Support Team
Knall Store

Respuesta de Knall

9 abr 2025

Thank you so much for your feedback! We're very glad to hear that we could quickly resolve your concerns and that you’re happy with the outcome. Your recommendation means a lot to us, and we truly appreciate your trust. Should you ever need anything in the future, we’ll be more than happy to assist you again!

Respuesta de Knall

28 mar 2025

Dear Hilary,

We're very sorry to hear about your dissatisfaction and the inconvenience experienced with your order. We'd like to clarify that your custom-made pleated blinds have been ready in our UK warehouse, awaiting shipment. Unfortunately, despite several attempts to contact you, we still haven't received the complete shipping address necessary to dispatch your order.

Without the full address details, we're regrettably unable to proceed with delivery. We kindly ask you again to please provide the missing information, so we can promptly send your products.

Your satisfaction is important to us, and we're committed to resolving this matter swiftly.

Warm regards,
Knall Customer Service Team

Respuesta de Knall

15 mar 2025

Thank you for your positive review and recommendation! We're glad to hear that you're happy with the product. We also appreciate your feedback on the instructions—clarity and ease of installation are very important to us. We'll pass your suggestion on to our team to make future instructions even more detailed. If you have any questions about the assembly, we're happy to help! 😊

Respuesta de Knall

10 mar 2025

We are very sorry to hear about your dissatisfaction with the product. However, we would like to assure you that all our blinds are manufactured to the highest quality standards, as they have been for many years. Our materials, including the metallic rail, are carefully selected to provide durability and reliability.

Regarding the blocking mechanism, we can confidently say that there has never been a case in our company’s history where this component failed under normal usage conditions. Each product undergoes rigorous quality control before being shipped to our customers.

That being said, we value your feedback and would be happy to assist you further. If you believe there is an issue with your product, we encourage you to contact our customer support team so we can help resolve the matter efficiently.

Best regards,

Respuesta de Knall

24 feb 2025

Dear Michael thanks a lot for your comment and best regards

Respuesta de Knall

6 feb 2025

Hello

Thank you for your honest feedback. We are very sorry to hear about your difficulties in contacting us and want to offer our sincerest apologies for any inconvenience or frustration you’ve experienced. Providing timely and helpful support to our customers is incredibly important to us, and it’s clear we fell short of your expectations in this instance.

We understand how crucial it is to confirm any product details—especially such important aspects as box size—before placing an order. We regret that our communication channels let you down when you needed them the most.

To make things right, we’d be grateful if you could email us again at If for any reason you still face issues reaching us, please let us know and we will do our best to call you directly.

Once again, we apologize for the delay in our response and truly appreciate your patience. We value every customer and will make sure to guide you through the ordering process step by step, confirming every detail along the way. Thank you for giving us another chance to provide you with the service you expect and deserve.

Sincerely,

Knall Online Store

Respuesta de Knall

2 feb 2025

Thank you so much for your kind words! We're delighted to hear that you are happy with your roller shutters and that they met your expectations in terms of quality, installation ease, and thermal insulation.

It's also great to know that our ordering process was clear and that your made-to-measure shutters arrived as expected. Your satisfaction is our top priority, and your feedback motivates us to keep delivering high-quality products and service.

If you ever need any assistance in the future, we’ll be happy to help. Enjoy your shutters, and thanks again for choosing Knall! 😊

Respuesta de Knall

29 dic 2024

Thank you for your kind words! 😊 We're thrilled to hear that you're satisfied with our service and the quality of your roller shutter. It's great to know it fits perfectly in your alcove and was easy to install. If you ever need assistance or have more projects, we’re here to help! 👍

Respuesta de Knall

29 dic 2024

Thank you for your feedback. We're truly sorry to hear about your experience with the frame part. This is not the level of service we strive to deliver, and we understand the frustration caused by having to adjust the product yourself. We’re glad to hear that the screens are now working well, but we’ll use your comments to improve our processes and ensure such issues are avoided in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Respuesta de Knall

29 dic 2024

Thank you for your feedback, and we sincerely apologize for the inconvenience caused by the delivery process. This is not the experience we aim to provide. We understand how frustrating it must have been, and we are actively working on improving our post-order communication and delivery coordination to ensure better service. If you have any outstanding concerns or need further assistance, please reach out to our customer service team—we're here to help.

Respuesta de Knall

12 dic 2024

Thank you so much for your wonderful feedback! We’re thrilled to hear that the ordering and delivery process went smoothly and that our Venetian blinds met your expectations. Customer satisfaction is our top priority. We look forward to assisting you with your future projects! 😊

Respuesta de Knall

6 dic 2024

Thank you, James, for your kind words! We're glad you appreciate our pricing and updates. 😊

Respuesta de Knall

2 dic 2024

Thank you so much for your kind words! 🌟 We're thrilled to hear that you're impressed with our products and service. Your recommendation means the world to us, and we're delighted to know you're happy with the quality and value we strive to deliver. If you ever need assistance or have any questions, we're here to help! 😊

Respuesta de Knall

26 nov 2024

Dear Steven

Thank you for reaching out to us. We would like to kindly clarify that we rely on third-party courier companies to deliver orders to our customers. Unfortunately, we do not have direct control over their operations, including the specific delivery times or advance notifications they provide.

We sincerely apologize for any inconvenience this situation may have caused. Should you need any further assistance or information, please do not hesitate to contact us—we will do our best to support you.

Best regards,
Knall Team