Kotsovolos Opiniones 263

ΑΠΑΡΔΕΚΤΟΙ..ΜΗΝ ΜΠΛΕΞΕΤΕ!
Αν περιμένετε να σας έρθει σπίτι η παραγγελία, δεν υπάρχει καμία επικοινωνία για την ωρα και φυσικά μπορεί να περιμένεις και 1 λωρα στο τηλέφωνο για να ΜΗΝ συννενοηθείς. Τιμολόγιο ΟΛΟ λάθος.
Γενικά τεράστια ταλαιπωρία

Why do i have to to rate this with even 1 star?

They are below zero. I am sorry to everyone else who still think of buying new staff from Kotsovolos. As a company they need every detail of the product i bought from them from me!!! They don't know what they are selling?

I spend the past 10 days around 2 hours waiting in lin e just to hear that they will look into it and call me back.

Unbelievable.

The Microsoft Laptop Go it was originally price at 499 and in the back Friday (at this day's) it's 499 with offer, imagine this laptop original price it's 299, some laptops is just for the students and they use it just only for studies and also need something it better price, this doesn't mean you have to pay double it. Don't risk your money you can order from Amazon or other Germany, Italy, France companies with express delivery.

Liars
I bought a product in instalments and I was waiting for a week to receive the answer
When they finally told me that it was approved I sent a person on my behalf to purchase and with the proxy that is required by the law to sign on my behalf since I was abroad. They didn't accept even though is against the law and I asked if I can receive the documents in my email to sign them but still wasn't enough. Then I told them that I can go to the local branch of Cyprus in Limassol since I was there to sign the agreement and they told me that I can go the next working day.
I've been there and they told me that I can not do that and they tried to make me buy the same product from them but not at the price that I initially intended to buy since this was an offer and it expired. Amateur customer support service and unprofessional behaviour. Also, the warranty that they desperately trying to sell you is useless if you have a warranty already.

The worst scam site in whole of the planet they are worst then worst itself....i ordered at 29th of october a brand new "the frame" tv by samsung...the scammed me with the offers and they scamed me with the panel.....i wanted the one for 65" and they gave me one for a 100000000000000"...it doesnt fit.....also they dont give you the 6 month offer for art store....scamers...dont buy anything from them.....

I placed my order on the 21st of October and was charged for shipping via courier. (Normally, that takes a day or two, but anyway.)
When entering the link to trace my order, as I have not yet received it, I saw that they had put in the billing address for delivery and not the shipping address (which is a different city!!!).
When trying to reach customer support, I was on hold for 10 minutes, only to have my call answered by a rude representative who when given my order number said that the address was so and so. I then told her that that is the billing address and the shipping one was different. Her answer was that it had already been shipped and she would therefore have to connect me to customer service (Which is what I had called and put on hold for, in the first place!!!!), only to put me on hold again, where I ended up just hanging up the phone after another five minutes. Not a company I would call professional and adequate!

I placed an order online paid them and after a month and 6 emails they told me that it is out of stock and they proposed to return my payment but they have still have not.

this shop is a joke, they send me so many spam via SMS and i already unsubscribe 5 times (five)

NEVER AGAIN!
Went to the Glyfada store and ordered a phone, since they didn't have it in stock. The sales person said she located it at another store and ordered it for home delivery. Was told it will take 3 days. When the 3 days were up and still no phone, I called their help desk. I was told they had it at their warehouse and would be on dispatch the same day. The next day when I called again, I was told they found it at the airport store and would ship it express. When that didn't happen the next day, I was told the shipping company had picked it up. Called the shipping company to be told they just received the order and would pick up tomorrow. I went to the store to cancel my order but couldn't because they said the shipping company had it.
I have heard nothing but lies and excuses from this company! They false advertise same day /24hr deliveries for products they don't even have in stocks! Buyer beware!

Bad customert service, faulse promise for fast delivery. They charge 8 euro for next day , although they advertise Next Day Delivery as their strong point.
They denied to transfer from store to store a 60euros product so I had to drive 22+22klm to pick it up free from a far from me store.
ALSO they announce FAULSE reductions, when you check with SKROUTZ those are the normal all year long prices of smaller merchandisers.

THE WORST COMPANY EVER.

So, let me start by saying that i ordered 2 times this month and never again. The first order took longer than expected to arrive and when it did arrive (2 hours earlier than expected) the delivery guy gave me 5’ to collect the items, even though i was out of town (as i said i didn’t expect the delivery for two more hours). The second one..ahh i cant wrap my head around how disgusting “customer service” can be. So, they were supposed to bring me my order on Friday and they supposedly came on Monday (lied about it, never came) and was rescheduled for Wednesday (still waiting), plus the service provided for the item’s placement was so not synchronised with the delivery and ended up coming before the item even arrived (it still hasn’t). They were supposed to call me or leave a notice both times, which they never did YET lied that they did. Honestly speechless by the terrible “service” and if the products weren’t to come, i would demand a refund. They oblige you to stay home ALL DAY and expect a delivery that never comes, yet waste your day and precious time waiting. I call that abuse. Never will i spend a penny on that shameless company. Very very very disappointed.

I bought a washing machine in Nicosia, Cyprus and they just left it on the premises. I was on the phone with them for over an hour begging them to pay them to come to install it and get the old one for recycling. They had me on hold and passed me to various call centers in Athens (!!!!) that had no idea about deliveries in Cyprus.
Finally they told me that its not possible to install the washing machine because I should have asked for it when they brought it (Impossible because on their website they do not have such an option and anyway the driver said he only does deliveries)
They do not have a Customer service Call centre in Cyprus. If you have a problem, you will be forwarded to various call centres in Greece who don't know how to answer you.

Ότι χειρότερο από άποψη υπηρεσίας πελατών, το site κολλάει σαν να μην υπάρχει αύριο. Παρήγγειλα ένα λάπτοπ με ψηφιακή μέριμνα(το οποίο μου πρότεινε υπάλληλος του καταστήματος καθώς με ενημέρωσε πως υπάρχουν αποθέματα) και ενώ έλεγε in stock μας πήραν τηλέφωνο την μέρα που έληγε η μέριμνα για να μας ενημερώσουν ότι δεν υπάρχει απόθεμα και πως πρέπει να αλλάξουμε προϊόν. Πραγματικά αηδία.

Great response from Dora Gkarelou at the Limassol shop, Cyprus after reviewing at my request and matching a Cell phone price from a competitor site.

I contacted the customer support about a certain issue, regarding a coupon I had, in order to use it to purchase a product.
They sent me to a specific store near my area. I went to the store, and they told me they cannot deal with it, that I have to go to another store further away.
Then I went to the other store (30min away from my place) and they told me that the specific employee that deals with these kind of vouchers, is not working today and I have to come back tomorrow.
Of course I left, and went to Public.

If you value your time and your hard-earned cash, stay away from Kotsovolos. Here's my story: There is a government program in Greece which subsidizes part of the cost to replace old appliances with new, energy efficient ones. A term of the program is that they must take your old appliance to be recycled at the time of delivery.

I placed a phone order with them for a fridge and asked if they needed the serial number of the old one for the "recycling slip" required. They said no, they would take care of it. They gave me an appointment to deliver on 16/09, between 15.00-17.00. They stood me up.

I called and had to spend HOURS on the phone. When I managed to talk to someone, they said the goods hadn't been delivered because no "recycling slip" had been issued. So, customer service put me through to a salesperson to take care of it.

They gave me a new appointment for 19/9, between 15.00 and 17.00. They stood me up AGAIN! The reason why was........ you guessed it: no "recycling slip".

Instead of a new date, I have now received a cryptic Viber message telling me that "my application had been successfully received". God only knows what they believe I applied for.

P.S. The false advertising in the title pertains to their ads regarding same day delivery. Fat chance!

Terrible customer service. One of the worse companies to shop from in Greece. The only thing they have going for them is allowing payments in instalments, but that comes at the expense of having literally no-one to talk to for whatever issue you might have, having to deal with stupid chat bots that have the intelligence of a door knob, stupid online phone-assist bots. Every time I make a purchase from them I end up deeply regretting it. I am currently waiting on an item that was ordered a month ago...

We brought a fridge freezer from corfu kerkyra shop on the 29th of July 2022 it was delivered approximately a week later and told not to plug in for 6 hours so we left it over night so 14 hours, it did not work so we went to the shop to complain and they said they would send a engineer to check it, 2 weeks later and several visits to the shop and on line complaints a engineer arrived at 8pm and said the motor was burned, 3 days later and visits to shop and more on line chats they agreed to replace it but only deliver on Fridays so waited home taking time off work but no delivery, so after more on line chats they say it will be Tuesday but a week and a half ago they only delivered on Fridays, now we have been without a refrigerator for 5 weeks, not good service