First time online ordering. Prompt response & goods delivered in less than 48 hours on standard delivery. Couldn't ask for better service.
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Not totally Legends fault, but after taking delivery of the order, part of it was broken as it had obviously been dropped during transit. There was no information on the packaging stating the conten... Ver más
La empresa ha respondido
Purchased the Legend ripped coal fire set. Delivery was very quick. Our gas fire is quite old now but these coals fitted it exactly as the last set. Fire looks brand new again and a lot smarter with... Ver más
La empresa ha respondido
25 year old gas fire brought back to life with a nice new brass surround. Amazing new original parts available in a age when after 3 years your item is no longer supported.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Traditionally the fireplace was the heart of the home because it was your main source of heat. Today your fireplace should not only keep you toasty but also provide a stunning focal point in any space. With so many options out there it can feel like entering a minefield trying to work out which product is best for you. We understand this challenge. Our fireplaces are available in a wide range of customisable options and we have a team of experts dedicated to working with you to ensure the product you choose suits you just right.
Información de contacto
Mohawk Building, Gorse St, , BB1 3EU, Blackburn,, Reino Unido
- 01254 695244
- jack.calvert@legend-fires.com
- legend-fires.com
4,6
Excelente
322 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
The items ordered were out of stock …
The items ordered were out of stock nobody told me for a week, while I had a customer waiting. Had a message that they would be delivered yesterday, they are still not here. So you've upset my customer, taken my money and not delivered the replacement coal bed. I'm supposed to be ordering a Vantage fire for another customer this week, but I'm not sure I dare.
25 de septiembre de 2025
Respuesta de Legend Fires
Hi Neil.,
Thank you for your feedback, and I’m sorry this has been your experience.
We should have let you know straight away that the part was out of stock, and we can see how this would have caused a problem for you with your own customer. That’s not the level of service we want to give.
We’ve since tightened up how we flag stock issues internally so we can let customers know much sooner and avoid delays like this. If you’d like, I can personally check on the status of your replacement coal bed and make sure your order for the Vantage fire goes smoothly — just drop me an email at jack.calvert@legend-fires.com
Thank you for highlighting this — we value your business and hope we can put this right.
Jack Calvert
Managing Director
2 stars
2 stars: After online purchase, we received no kind of receipt or even notification. We left it a week, and I rang to investigate. 1st person I spoke to acted as if nothing was wrong, telling me how busy they are, as if I'm supposed to know that. No sympathy, nor recognition; we eventually got an empty, corporate 'apology', but only after I prompted it. She promised to send us an email at least, with the details included, but this was never received. We were told our items would be sent one of two days. Because we received no email, I rang again, this time treated with greater competency and more respect, and we got that email at last. We were told, though, that a message would be sent on day of delivery, but it wasn't. Legend, in total, have had over £2000 out of us. NB. I've seen some of the pointed and defensive responses Legend posts in light of negative reviews. That, too, tells me of their unwillingness to treat *some* customers well. This is an honest review. Don't post a dishonest response.
25 de septiembre de 2025
Respuesta de Legend Fires
Hi Anthony,
I really appreciate you taking the time to write this — even though it’s not easy to read. We clearly didn’t give you the experience you should expect from us, and I’m sorry for that.
You absolutely should have had a confirmation email straight away and updates without having to chase. Having to ring twice just to get basic info isn’t good enough, and I can totally see why that would have been frustrating.
Since then, we’ve tightened up how we send out order confirmations and delivery messages so this doesn’t happen again — and we’ve reminded the team that being busy is never an excuse for not looking after people properly.
I’m glad the second call went better, but it shouldn’t have taken that to get things right. If you’d like to chat about it more, you can drop me a line directly at jack.calvert@legend-fires.com — I’d genuinely like to make sure you feel looked after going forward.
Thanks again for being honest with us — it helps us get better.
Jack Calvert
Managing Director
First class service
Excellent service with quick delivery my order was well packaged .and communications through out were great .will be using legend fires in the future highly recommend .
25 de septiembre de 2025
Respuesta de Legend Fires
Thank you for taking the time to leave us positive feedback I am glad you had a positive experience with Legend Fires!
Ordered spare parts twice from Legend.
Ordered spare parts twice from Legend.
No hassle, on time delivery and very well packaged so as to prevent damage.
22 de agosto de 2025
Respuesta de Legend Fires
Really appreciate the positive feedback!
Great product and customer service!
8 de septiembre de 2025
Respuesta de Legend Fires
I am glad we could be of service! Thank you
Quick delivery.
Quick delivery.
It would be very helpful if the individual coals were numbered.
Difficult to know were each coal to be placed.
5 de septiembre de 2025
Respuesta de Legend Fires
Hi Maria, Many thanks for your feedback. If you would like to email me; jack.calvert@legend-fires.com or call us on 01254 695244 I would be more than happy to send you a layout sheet and/or offer any guidance on how to set the coals up correctly. Thanks, Jack
Respuesta de Legend Fires
I am glad you had a positive experience with us and we really appreciate the positive feedback!
Outdoor Cube Fire. Outstanding Service
Outdoor Cube Fire.
Great deal with a Car show discount.
Family business made in UK Lancs.
They deliver and install! (at short notice too)
Carl delivery guy was a Legend! (sorry could not resist)
Real great service, plus thay answer the Phone!
The fire is superb, clean burn and so romantic!
22 de agosto de 2025
Opinión espontánea
Respuesta de Legend Fires
I am glad you had a positive experience with us and we love a Legend pun!
I will pass on your feedback to Carl, who already knows he’s great but I am sure another compliment wont hurt! Enjoy cubing!
Ordered a part
Ordered a part, then the part was delivered on time had trouble initially setting it up with the fire and pairing the remote but your very friendly customer care staff talked me through to success. Thank you.
19 de agosto de 2025
Respuesta de Legend Fires
We really appropriate your positive feedback. I will pass your kinds words onto the office and I am sure it will make their day!
Fabulous customer service
Fabulous customer service! Extremely quick response to emails and great advice re spares and care of my woodburner. Delivery also super speedy.
18 de agosto de 2025
Respuesta de Legend Fires
Thank you for your kind words and I am glad you had a positive experience with Legend!
Excellent service
Super fast delivery. Brilliant service and would defo recommend
7 de agosto de 2025
Respuesta de Legend Fires
Thank you for taking the time to leave us positive feedback!
Prompt service, nearly
My order was processed promptly and was very well packed when it arrived and in good condition. I would have given a 5 star rating but for the fact that the spares that I had ordered were listed as, " in stock", at the time of placing the order but they were not. This caused a delay in delivery.
12 de agosto de 2025
Respuesta de Legend Fires
Thank you for your review and for the positive comments regarding how your order was processed and packaged — we really appreciate that.
We’re sorry for the confusion around the stock status of the spares you ordered and the delay this caused. You’re absolutely right to expect items listed as “in stock” to be available, and we apologise for the inconvenience.
We’ve since made changes to our processes to improve stock availability and ensure customers are kept better informed if there is any delay.
Thank you again for your feedback and for choosing Legend Fires — it’s genuinely appreciated.
Very easy to order
Very easy to order - quickly delivered. One part was damaged on transit - a replacement arrived virtually next day.
4 de agosto de 2025
Respuesta de Legend Fires
Thanks for the great feedback! We’re glad you had a positive experience and really appreciate you trusting Legend Fires.
If you ever need anything in the future, just give us a shout.
Excellent service
Excellent service
No concerns using this company package arrived perfectly extra package in a box and another box to ensure items were protected
The items were available elsewhere BUT individually they would have been more expensive and also these are genuine parts from the company who made the fire not a cowboy supplier.
They were also very helpful when contacted
6 de agosto de 2025
Respuesta de Legend Fires
Thanks for the great feedback! We’re glad you had a positive experience and really appreciate you trusting Legend Fires.
If you ever need anything in the future, just give us a shout.
I got my delivery the next day
I got my delivery the next day, and it was well packed and protected, and in good condition. Would definitely recommend legend fires.
29 de julio de 2025
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
First class efficient service.
21 de julio de 2025
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Ordered and delivered very quickly so…
Ordered and delivered very quickly so delighted,
24 de julio de 2025
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Good service
22 de julio de 2025
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Great produce and brilliant service
Great produce and brilliant service. Online site easy to use, coals arrived the next day and they were very well packaged, which stopped any transit damage!
7 de julio de 2025
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Ordered new coals for my gas fire
Ordered new coals for my gas fire. Found ordering easy to do and in my possession less than 24 hrs later. A fast and efficient service.
10 de julio de 2025
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.