Lifeline Opiniones 

Both responses were within 10 minutes apart in two different states!! First at our home in St Charles, IL and the second at our condo in Lighthouse Point Fl
We were in Florida at time when my wife rolled over not aware that she pushed the button! I was not called other than by IL FD and FL FD found us with no issues!! Let this be a lesson to notify Lifeline when going out of state!!

The new automated system is unreliable and I am not confident it will be reliable during an actual emergency. The local contact person is excellent, but the new system is not what we signed up for. I am shopping around for a new service.

These guys are great at the front end setup and getting your money but WOW what a mess to cancel the service. My 90 year old mom thought with a phone call she had canceled "as advertised" the service not knowing there was a catch, you have to get a label to return the equipment. So has been charged for the last 4 months while in an ALF and not needing the equipment. My email on the account but never contacted me. This company sets up barriers to keep charging the elderly customers. If we would not have stepped in they would have charged her until death and after if they could have found a way. Shameful business practices. I'm sure one day there will be mass action lawsuit because you can't treat people this way forever.
I was on hold the first time for 46 min. and never picked up the phone. Now been on the phone for 27 min. Findley got it done!! Crazy, Crazy, Crazy.

Doing a good job of contacting when monitor go's off.
Thank you
John Pride

I needed help recently because I couldn't get up from the floor. You couldn't hear me. You hung up and instead of sending help, you did nothing.

Lifeline is good to have - but the AI voice slows down response. Sometimes the responders have trouble understanding me.

I manage my mom's account for her. We've had a fast response every time she's accidentally pushed the button. Luckily, it's never been an emergency. Experiencing the fast response we receive is reassuring.

When I do my monthly check, Lifeline acts if I'm having an emergency. Goes through the actions of an emergency. Lifeline goes off sometimes when I'm going up a step.

Beware

I used this service to support my wife during the last years of her life. When she passed I informed LifeLine I needed to cancel service. I was told to mail back the unit with a Fedex label they emailed, which I did promptly. A few days later Fedex confirmed they received the unit. So far so good.

That was three weeks ago and today I received my 4th call from the company checking on the service. One of them even asked me if I knew where she was because they had lost track of the signal (I sighed and told them I knew precisely where she is).

Today was the 4th call and hopefully the last of it. I was told they have the unit and would finally cancel the account and never call me again. We shall see.

Consumers in a similar situation should be aware that this firm is terrible at managing what should be a simple process, and made a very painful time even more so.

To be clear, I had no complaints about the service while we needed its protection (we never actually had to press the button). But I would never do business with them again. There are plenty of alternatives.

UPDATE: Another two weeks or so have passed. I have received two more voicemails immediately after their canned reply was posted -- one to tell me to call them back and another a minute later telling me I wouldn't receive another call from them.

I thought I was finally done but today I received a form letter addressed to my late wife indicating the account was past due (it appears they have kept charging the account I closed over a month ago).

Talk is cheap. If they choose to reply yet again it should be to inform me that they have zeroed out the errant balance, have closed the account, are mailing me evidence that this has happened, and thereafter will never ever ever contact me again.

Again, do business with these folks at your own risk. This nonsense is the last thing you will want to deal with during what is already a difficult period.

My mother used this service and had to move to an assisted living facility. We tried to stop service but impossible to deal with customer service and not given any shipping label to return device. Over a year passes and suddenly she starts to get monthly bills in December and January. I call customer service and have a 2 hour wait time and no call back. Call the next day and get bumped from one department to another for 45mins. Still no resolution. Next call is another 45mins and they drop the call. I am told she has a bill for $379 for not returning the device they never sent a label for. Shady business practice and the worst customer service I have eve experienced. I still have to call again to get rid of these people...The company responded to this with a call and I found out even more shady business practices in my discussion with the customer service rep. They bill at the first of the month so whenever you need to cancel service you can't be reimbursed for the rest of the month that the device is not in use. Say a loved one passes on the 4th day of the month and you cancel service returning the device by the 10th. You will not be reimbursed for the remaining days of the month that are already paid for. So now they can send out your old device to somebody else and bill them for the same month and double dip on the payday. Yes, this is legal but it does not make it right. This was one of the worst companies I have had to deal with since becoming my parents POA. This company is disgusting. All they want is your money and they don't make it easy to get rid of them once the checks start coming to them. Proceed with caution if you dare to at all.

I have contacted Lifeline and requested to opt out of auto-draft. I have had to call Lifeline 3 times because this company keeps auto-drafting my account without my permission, whenever they feel like doing it. I spoke with a manager who assured me that my payment method was removed a few months ago. As of January 2026, I have another unauthorized charge from Lifeline on my account. I will call customer service to make a payment or I will mail a money order. This is making me very angry this company is not to be trusted. Lifeline saves your payment method on their system after being told not to save payment information. Lifeline will not remove your payment information after asking to be taken off of auto-drafting. I wish I had never signed up for auto draft I will be going to my bank. To end this for good and I will be finding another company to do business with.

Easy to pair the bracelet with the receiver.

I am happy with the service I have received, and recommend Lifeline to others

Lifeline and the representatives are awesome, reliable and attentive. Their follow up is also something that gives us assurance in the lifeline process.
Thank you for everything you do to help us keep our mother safe at home!

Great Service, They came when I needed them.

Calling Lifeline to speak with a live agent regarding response concerns was excruciatingly painful. I was on the phone over 2 hours which entailed 5 different calls in my attempt to speak with a “LIVE”agent & NOT Lucie or Rosie or ANY AI Virtual Assistant. As a Medical Alert Response System, there should never be any Virtual/ Computer responses. It was a beyond frustrating experience. The LIVE agent finally admitted she was responding from an “off shore” location & there are NO Customer Service Managers??? Very shameful, disappointing experience for the $$$ we pay in the hope /expectation our Family is able to obtain Medical Support/Assist when needed.
Mary
Registered Nurse
Patient Advocate & DPOA

Nice and compassionate personnel.

always always there when i push. That means something even if it's just a test!!

Extensive billing problems, no returned phoncalls, poor customer service, problematic business practices, long phone hold times, potential illegal business practices, privacy violations, and ethical violations.