Lifeline Opiniones 

We really appreciated the help given January 13, 2026 when I had to call for emergency regarding my husband, Richard Scherer. And having to call today to close the account and return the device, Miah was very helpful.

My Mom fell, she used her life line, I was never called!!!

When I fell we got immediate response from Lifeline and the rescue squad was here in minutes.

After a recent fall causing me injury, Lifeline responded and in approximately 10 minutes, emergency help arrived to my home and transported me to an emergency room.

Lifeline is an exceptional monitoring system and provide exceptional service; plus prompt services

My equipment is constantly malfunctioning - several times per month - and there are billing issues constantly. I was just billed for $44.95 and mailed a check on January 14, 2026. Today, January 22nd, I received an email that my account is PAST DUE in the amount of $47.93. I called bulking and they said disregard email. MADDENING!!!!!!!!!!

Very happy with the service provided. Efficient

The customer service was excellent. It did take a little while for the connection.

I feel secure wearing my Lifeline.
I live alone.
Twice the Rescue Crew came ready to help me.
I had canceled the alarm, but they came. Great people.
I called Lifeline about them coming after I canceled the alarm. You get false alarms - and you told me they'd rather that then to miss a call.

This is the worst company I have ever dealt with,spent 3 different days trying to set up plan for my mother,kept getting cut off and redirected and cut off,only kept trying because they were the cheapest.Would not recommend by any means unless you have days and hours to waste...

Seems actual service is ok but the customer service is bad. Had to speak
With billing and spoke with 2 different people, I had problems understanding
these people, don’t know if my billing problem has been taken care of since
I couldn’t understand. Very frustrating.

An issue that should have been resolved at the end of October has now dragged on into mid January. I called Lifeline to cancel my father's account on 10/21. I was advised that the equipment would need to be returned before the account would be canceled. Lifeline provided a Fedex label for this purpose. The equipment was returned on 10/24. Tracking confirmed that it was received by Lifeline on 10/28. However my father's account was charged on 11/5. I called on 11/12 to rectify the situation and was told that the account cancellation had been processed and a request to credit his bank account had been initiated. Not only was there no credit to his account but they continued to withdraw from the account in December and again in January. I called again on 1/16 with no final resolution provided. I called again today (1/19) and was told there would be no more charges moving forward but that it could take another month to process the refund - something that should have already happened in November. Totally ridiculous! This is no way for a company to do business.

I appreciate your patience in helping me to learn to use my monitor. Things change a lot as you get older and remembering how to do things needs help. I appreciate your willingness to be that helpful for me. Thank you for being here. It makes me feel like I have a roommate around my neck! God bless you.

The response was quick and the people were thorough and caring . I was very satisfied! It occurred me say after Christmas.

I’m writing because of a recent experience that has left me very concerned about the reliability of your service.

I purchased Lifeline for my mother as a senior because I wanted peace of mind — the reassurance that if she ever needed help, someone would be there. Recently her watch was not working properly, and after a diagnostic test, I was told by one of your staff to place a test call to make sure everything was functioning as it should.

On the first test call, the phone rang for over two minutes and then disconnected on its own. No one called back to check on her. I tried again, and the second call was only answered after more than two minutes of ringing. When someone finally answered, the representative was very dismissive of my concerns and came across as snippy when telling me that a team leader would call me back. At this point, I have still not received any follow-up call.

I understand that call volumes can vary, but for a service meant to support seniors and vulnerable people, this experience seriously undermined the sense of safety and reassurance we were expecting when we signed up.

Because of this, I am now very uncomfortable relying on Lifeline for my mother’s safety and am actively looking into other options. I wanted to share this feedback so you understand how experiences like this affect families who are trying to protect their loved ones.

quick response , capable, kind and polite service

You listened, and helped me. Thank tou a million times!!

Generally, fine. At least 2 times it seems to have alarmed for an unknown reason. Other times it "seems' to a bit too sensitive. But that is better than not sensitive enough.
All-in-all, it's OK

I am having a terrible experience with Lifeline. I returned a pendent on 10/27/25, with their return label, the same day I received it. I have called many times and have gone through a lot to talk to a live person each time. No one has returned my call with any update on a refund. This is the worst experience I have had with a company.