Everything went well with the exception of the placement of the needle inserted into my elbow. That made the rest of my stay in the ER a living nightmare. That site should never be used for anytthin... Ver más
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Consulta las opiniones de los clientes
Responding quickly. We too frequently hit the button by accident performing simple tasks like changing or moving around. It is very sensitive causing you to contact us when all is fine here. Not sur... Ver más
La empresa ha respondido
I am VERY unhappy that the response from Lifeline is now an automated party and NOT a live person. My mother is 96 years old and she does not understand how to answer an automatic person. This DEFIN... Ver más
La empresa ha respondido
The response time seemed too long. Also, they said they called my number with no answer (but no call log shows on my end) so they called 2nd number (my sister) who then called me right away with no i... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Lifeline
Escrito por la empresa
Life is Better with Lifeline
With a Lifeline medical alert system, you have quick access to the help you need 24/7/365, whether at home or on the go, ensuring peace of mind for independent living. Lifeline is the #1 medical alert service in the U.S. and has served over 7.5 million people since 1974.
How Our Medical Alert Systems Work
With a simple press of your help button, worn as a pendant or wristband, you’ll be quickly connected to a Trained Care Specialist.
- Call for Help: As soon as you press your help button, or a fall is detected, you are connected to our North America-based, owned, and operated Response Centers.
- Hear a Reassuring Voice: A caring Trained Care Specialist, available 24/7/365, will quickly assess your situation and determine what help to send to you.
- Help is On the Way: Our Trained Care Specialist will dispatch the help you need; from a neighbor, family member, or emergency services, and will follow up to confirm that help has arrived.
Whether you’re looking for protection at home or on the go – we can help you find the right solution to fit your lifestyle.
Act Now to Get FREE Shipping and a FREE Lockbox
Escrito por la empresa
- Available on All Systems with Annual Rate Plans
- Promotional pricing is only available for new customers. Customers will be charged the regular monthly fee after the promotional period ends. The promotional period is defined as the first billing cycle after the initial payment. Additional fees may apply for added features.
Información de contacto
200 Donald Lynch Blvd., #300, 01752, Marlborough, Estados Unidos
- lifeline.com
3,8
Muy bueno
1 mil opiniones
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Billing question, 45-minute hold
I simply wanted to verify my next payment date which should be in June. I kept getting put on hold, with a 45-minute hold time. Totally Unacceptable!
4 de mayo de 2026
Opinión espontánea
Respuesta de Lifeline
We regret to hear about your experience with billing. Thank you for bringing this to our attention. Unfortunately, we were unable to locate an account based on the information provided in your review. We take concerns like this seriously and would appreciate the opportunity to look into the matter further. Please contact our Customer Service team at 1-800-635-6156 so we can review your concerns and assist you directly.
Respuesta de Lifeline
Jo, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Good service!
20 de abril de 2026
Respuesta de Lifeline
Thank you for your feedback, Sister! We appreciate our customers and appreciate the time you took to leave us a review.
Respuesta de Lifeline
Troy, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Your customer personal were excellent
Your customer personal were excellent. My issue was a refund of my order. I had to call at least call to say that I had sent my order the very next day I received it. They would not believe me. I know that I did that, and also mentioned to all that I did not even open the plastic bag the order was sent. I felt bad to return it and though that sending it that way it could be sed by someone else. I live in a building, maybe someone took it by mistake, I don't know what happened but I saw it the day before I sent it back. I talked to many wonderful people on customer service who tried to help me but it took at least 3 months that I finally received almost the whole amount back. I would try to talk to a Supervisor but was not transferred to one. I still have to say that your Customer service employees are excellent but the service of fund of my refund was really terrible..... really sorry .
17 de abril de 2026
Respuesta de Lifeline
We appreciate your feedback and are sorry to hear about the trouble you experienced with your refund. We're glad you found our customer service team to be excellent. We'll review the refund process to see where improvements can be made. Thank you for your patience.
Respuesta de Lifeline
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
They remind me to check the equipment…
They remind me to check the equipment monthly.
17 de abril de 2026
Respuesta de Lifeline
Shirley, we're happy to hear that our reminders are helpful for your equipment checks. Thank you for your feedback; we appreciate it.
Lifeline is there when I need them
17 de abril de 2026
Respuesta de Lifeline
Dorothy, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Regular testing and polite professional…
Regular testing and polite professional service when accidentally pressed in non emergency situation.
17 de abril de 2026
Respuesta de Lifeline
Thank you, Shirley! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
This company keep trying to charge me…
This company keep trying to charge me for an adjustment they were supposed to do on my account and keeps calling every time to ask me to update my credit card card, so my account is closed now. I won’t recommend Lifeline to anyone.
17 de abril de 2026
Respuesta de Lifeline
We regret to hear about the billing and contact issues you've experienced. Thank you for bringing this to our attention. We'll review your account to prevent this from recurring.
Excellent Service and Equipment
Immediate courteous response to call for help.
High quality equipment.
13 de abril de 2026
Respuesta de Lifeline
Thank you, Ellen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
They got in contact with my daughter…
They got in contact with my daughter quickly.
22 de abril de 2026
Respuesta de Lifeline
Joann, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
good service thank you
22 de abril de 2026
Respuesta de Lifeline
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Quick emergency response for a fall or…
Quick emergency response for a fall or if I press the button.
Recharges quickly.
22 de abril de 2026
Respuesta de Lifeline
Sharon, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.
Responsive
15 de abril de 2026
Respuesta de Lifeline
Thank you for your feedback, Maureen! We appreciate our customers and appreciate the time you took to leave us a review.
Respuesta de Lifeline
Judith, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Only have one issue
Only have one issue, user gets several calls a week, even if hasn’t pushed pendant. So must be too sensitive. Talked with customer service and we are trying couple adjustments. Cust serv very helpful
22 de abril de 2026
Respuesta de Lifeline
We appreciate your feedback and are glad our customer service is helpful. We're addressing the sensitivity issue causing unwanted calls and hope the adjustments resolve it soon.
Respuesta de Lifeline
We're happy to hear that you were satisfied with our customer service and response time. Thank you for your positive feedback!
Do not like the wrist band monitor
Do not like the wrist band monitor. It is too large for my elderly mother and she being 97 does not like the color. Appears cheap for the price we pay. It was sent in the mail and we had no idea why it came. Better communication would be helpful
20 de abril de 2026
Respuesta de Lifeline
We appreciate you taking the time to share your feedback. We are sorry to hear that the wristband monitor's size and color were unsuitable, and its quality did not meet expectations. We will review our communication process to provide clarity regarding shipments.
Respuesta de Lifeline
We're happy to hear that our quick response and follow-up met your needs. Thank you for your feedback!
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