Lifeline Opiniones 

It worked and that’s what matters

I have calling about a double billing issue that happen on January 5, 2026. It has taken at least 4 telephone calls, and the issue has as of yet to be resolved. Your agent told me to check my bank records. I have and the bank records indicate that YOU were paid because the records show your checks have cleared, which means YOU were paid. So, my question to you is when will this issue be resolved. I can see it's not a priority issue on your part because of your activity or lack on your part. My question to you is, how many more hoops am I going to have to jump through before you DO SOMETHING TO HELP ME? To me it's simple reverse the double payment on January 5, 2026, and everyone will be happy, including you. For my part you are not providing very good customer service at all. Thank you, I hope that your adjustment team will finally do something.

Great service when I press the alarm the agent stays with you and makes sure you get the help you needed fast .

I recommend lifeline to all my 70 Plus friends. I've had it for more than eight years and would never be without it. I've had to use it four times. It's wonderful safety net for people like me---seniors who live alone. It's worth it's weight in gold.

I had a serious fall resulting in a head injury. When I was able to get up and figure out what to do I was delayed by confusion for about 5 minutes??? until I remembered to hit my Life Line button. Getting the request for ambulance services was difficult and delayed. The ambulance arrived in what seemed along time. The agent taking my request for help repeated many questions like who should we call from your list, what is your address, is your door unlocked and how do they gain entry. ?? I yelled "I need help I am bleeding bad get someone here quickly or fast. I guess I sat down in a puddle of blood getting up when the ambulance people walked in!!! TOO many questions by the agent!!!!!

My wrist call button keeps going off when I don't have any emergency. What can I do to stop this from happening??

Measured up to what was said about the service

I wish your company cared enough about cancellations due to parent being admitted to memory care. But your agents, after being transferred to four departments, were more concerned about keeping the service active. So totally frustrating and after reaching the fourth agent, she was supposedly mailing a prepaid return label and two weeks later, here I am. Definitely this company needs sensitivity and listening skills training. I'd never recommend this company. Sales are more important than providing care, see your product from beginning to end.

Good overall and just not happy with having to test connection every month

I received a call from lifeline customer service reminding me to do a monthly system check and we also update my emergency contacts. Your agent was very helpful and everything was taken care of quickly and easily

My sister fell and life line called me

Well, you hope you never need to press the button. But in this situation, we were glad my Dad has a button to press.
After dropping a pill on the floor and trying to retrieve it, my Dad found himself on the floor. He tried to get up himself for over an hour and then finally conceded and pressed the button. After pressing the button, Lifeline was able to contact a family member to help Dad up! Thank you Lifeline!

I tripped and fell outdoors straight to the ground. Lifeline did not go off; no one was asking if I was ok. My daughter was working in the yard not far away and came to my aid. I pressed the button and had Lifeline run a test. It did not preform as I expected. Got a lame excuse about falling slow; landing on soft dirt; the run around. I said I was done. A few days later the Head CSR called and I said I don't trust it and I want to send it back. They promised to send a mailing label for return. That was over 10 days ago--no label yet. I disputed the monthly charge with my CC company. BEWARE!

I called to order a pendant from lifeline, and an hour after I ordered the pendant, I changed my mine, so I called them back to tell I wasn’t interested anymore, and they said ok, we will close your account, refund your money and cancel the pendant, because it hasn’t been shipped yet. This happened on the 6th of January, 2026,it is now Feb. 20th and I am still waiting on my refund, and they aren’t returning my calls. For those of you who have had a good experience with them, that’s great, for those of you who are considering them, do your research and read the reviews.

I signed up with lifeline, but never activated the service. Still they started billing for services in May 2025. I didn’t realize they were billing for services until August 2025 when I called them to ask why they were billing for service when I never activated the services. They credited my account for August but would not credit May June or July. If the company activates service they should notify the customer. Everything they sent indicates I would have to activate the service not that it would be activated by them without my consent. I know I should have checked my credit card statement every month to stop the service sooner, but this is not a fair way to treat a customer who is 82 and wasn’t checking her bank statements. They should have to notify customers they are activating their account and explain how to return the equipment before they charge for services when the customer has never activated those services. They told me I should have received a label with my shipment for the equipment but no such label was included and I had to pay to ship the equipment back. Lifeline should inform customers that they will activate the service within 60 days and the customer should be given the opportunity to cancel the service and return the equipment or they will be charged.

It is a fabulous service. The new necklace button is over sensitive. My Mom hardly has to brush it. Other than that it is great

Lifted me off the floor 4 times personal experience

The Firemen lifted me back on my chair after I had overreached and slid off of the seat!

I have removed my neighbors as contacts as they are not easily reached….have my son and nephew listed ….both at least 25 minutes away……the Firemen are better contacts! So polite! And helpful!

I have requested a new band for my wrist but have never received one. The present one is very unattractive….hasn’t been changed for years! Not one I like to show off to friends, family or neighbors!
I am tired of answering the phone to sales pitches…I am 98 years old, live alone, confined to a wheelchair with a nonfunctional right hip…no cartilage in the joint! Doing just fine, thank you……waiting for the gates to open! Thanks for your help….even though you raised my monthly rate by $6 and didn’t bother to let me know!