Everything went well with the exception of the placement of the needle inserted into my elbow. That made the rest of my stay in the ER a living nightmare. That site should never be used for anytthin... Ver más
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Consulta las opiniones de los clientes
Responding quickly. We too frequently hit the button by accident performing simple tasks like changing or moving around. It is very sensitive causing you to contact us when all is fine here. Not sur... Ver más
La empresa ha respondido
I am VERY unhappy that the response from Lifeline is now an automated party and NOT a live person. My mother is 96 years old and she does not understand how to answer an automatic person. This DEFIN... Ver más
La empresa ha respondido
The response time seemed too long. Also, they said they called my number with no answer (but no call log shows on my end) so they called 2nd number (my sister) who then called me right away with no i... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Lifeline
Escrito por la empresa
Life is Better with Lifeline
With a Lifeline medical alert system, you have quick access to the help you need 24/7/365, whether at home or on the go, ensuring peace of mind for independent living. Lifeline is the #1 medical alert service in the U.S. and has served over 7.5 million people since 1974.
How Our Medical Alert Systems Work
With a simple press of your help button, worn as a pendant or wristband, you’ll be quickly connected to a Trained Care Specialist.
- Call for Help: As soon as you press your help button, or a fall is detected, you are connected to our North America-based, owned, and operated Response Centers.
- Hear a Reassuring Voice: A caring Trained Care Specialist, available 24/7/365, will quickly assess your situation and determine what help to send to you.
- Help is On the Way: Our Trained Care Specialist will dispatch the help you need; from a neighbor, family member, or emergency services, and will follow up to confirm that help has arrived.
Whether you’re looking for protection at home or on the go – we can help you find the right solution to fit your lifestyle.
Act Now to Get FREE Shipping and a FREE Lockbox
Escrito por la empresa
- Available on All Systems with Annual Rate Plans
- Promotional pricing is only available for new customers. Customers will be charged the regular monthly fee after the promotional period ends. The promotional period is defined as the first billing cycle after the initial payment. Additional fees may apply for added features.
Información de contacto
200 Donald Lynch Blvd., #300, 01752, Marlborough, Estados Unidos
- lifeline.com
3,8
Muy bueno
1 mil opiniones
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Last time I did a test
Last time I did a test, it took way too long to be connected to an agent......long enough that my children were contacted and emergency services. I had to call everyone and tell them false alarm. The agent had to do a reset because mine did not work. I suggested I might need
a new piece of equipment but she said everything would be OK. If I had really been in trouble, I certainly WOULD have been. I shall be doing another test soon and hopefully it will be better.
8 de febrero de 2026
Respuesta de Lifeline
Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. Please contact our Customer Service department at 1-800-635-6156 so that we can work on getting this resolved for you.
We wanted to order the wristband
We wanted to order the wristband . We didnt want to use the necklace. She sets it off. We'll We kept the necklace because rep said just shorten the string. I hope it works
8 de febrero de 2026
Respuesta de Lifeline
Thank you for your feedback. If you decide you would like to swap the necklace for a wristband, please reach out to our Customer Service Department at 1-800-635-6156. Our team will be happy to review your options and assist you with the exchange process.
Took me to the hospital when I didn’t…
Took me to the hospital when I didn’t think I could drive
8 de febrero de 2026
Respuesta de Lifeline
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Fell at 3am pressed my button and got…
Fell at 3am pressed my button and got help by local EMT which lifeline also notified my three children.
Didn’t have to go to the hospital. Sore knees for a while.
8 de febrero de 2026
Respuesta de Lifeline
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. We're honored to be a part of your safety plan, and we're delighted to hear that we were able to assist you when it mattered most!
Poor refund customer service
Over charged for services in 2024 and still not refunded with 3 contacts regarding the issue.
Upgraded services and received a key lock box that wasn't needed, as we bought our own originally. We'll be charged $49. a year for box.
Plus after ordering new service / equipment we were billed for 2 months for old equipment that was received at Lifeline on 2nd statement auto draft. We're only being refunded for 1 month.
8 de febrero de 2026
Respuesta de Lifeline
Ronald, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. I was able to locate your account and will have a representative follow up with you to address your concerns.
Help came right away.
9 de enero de 2026
Respuesta de Lifeline
Jeanette, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.
The Emt were on point seriously…
The Emt were on point seriously interesting and concerned about my well bring.
19 de enero de 2026
Respuesta de Lifeline
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
It works wherever I am.
8 de febrero de 2026
Respuesta de Lifeline
Sandra, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.
Respuesta de Lifeline
Thank you for your feedback William! We appreciate our customers and appreciate the time you took to leave us a review.
reliable service
8 de enero de 2026
Respuesta de Lifeline
Flora, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
I thought the fall alert was for a…
I thought the fall alert was for a farther distance than just a few yards from home
22 de enero de 2026
Respuesta de Lifeline
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. I was able to locate your account and will have a representative follow up with you to address your concerns.
Several years ago in the middle of the…
Several years ago in the middle of the night I was awoken by someone breaking into my home. I whispered into my lifeline that I was being robbed. They contacted police and my neighbor and the suspect ran from my house. I have used it more than once after a fall so very grateful it’s part of my life
22 de enero de 2026
Respuesta de Lifeline
Thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.
I was going to subscribe to this…
I was going to subscribe to this service. However, after reviewing the 1-2 star reviews concerning cancellations, account closures, boiler-plate/canned Call Center responses to legitimate problems reported, and obtaining refunds from cancellations, I think I'll take a pass and use another compnay. Thanks to all the 1-2 star review warnings.
28 de enero de 2026
Opinión espontánea
Respuesta de Lifeline
William, thank you for taking the time to share your perspective. We understand how important customer reviews can be when evaluating a service. While individual experiences may vary, we regularly review feedback to help inform improvements. We respect your decision and appreciate you sharing your thoughts.
was supposed to receive a call back
was supposed to receive a call back, but never did
16 de enero de 2026
Respuesta de Lifeline
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. I was able to locate your account and will have a representative follow up with you to address your concerns.
Respuesta de Lifeline
Maureen, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Serivce is great, lanyard too heavy
The medical button on the lanyard is too big and heavy.
Other than that, the service is great.
Really need a smaller, lighter, button, and a lighter lanyard.
21 de enero de 2026
Respuesta de Lifeline
Karen, thank you for your feedback. We’re glad to hear you’re happy with the service overall. We'll be sure to pass along your suggestions. Have a great day!
I hit my button four times in one…
I hit my button four times in one episode where I could not get up after falling in my bedroom, I could not get anyone to answer. The unit would turn different colors then go back to no colors. I finally had to crawl to my bed and get my cell phone to call 911.
13 de enero de 2026
Respuesta de Lifeline
Amy, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. I was able to locate your account and will have a representative follow up with you to address your concerns.
Just monthly test
8 de enero de 2026
Respuesta de Lifeline
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Always been polite when testing my…
Always been polite when testing my lifeline monthly, reliable calling my family member when needed, feel more secure having it
22 de enero de 2026
Respuesta de Lifeline
Thank you so much for your kind words! We're so proud to be part of your safety plan and hopefully provide you with a little peace of mind. Your safety means the world to us!
Is ZERO stars an option
Is ZERO stars an option? We tried it for a couple days - was so frustrating for my parents. Dad is hard of hearing and could not understand the machine. I called - they said, “no problem.. we will send a return label. Just send it back, once we get it then we will refund you for everything. Sorry it did not work.” If only that was true - I sent it back - waited - NOTHING - no refund. I called - they said hum. We received it but it’s another department that does refunds. We will send a request and YOU call us back. So I did a few weeks later - same thing. Sorry - we will put another request in. OVER AND OVER. At this point I may never see the $460 - DO NOT use this company!! They are dishonest - they do not have their system functioning between departments to know to refund a customer. Basic stuff here. They will NOT send you an email confirmation or reach back out to you. YOU will have to keep trying to get your money back.
22 de enero de 2026
Opinión espontánea
Respuesta de Lifeline
Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-635-6156 so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.
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