Luscombe MG Leeds Opiniones 

151
TrustScore: 4.5 sobre 5

4,5

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The whole experience was made particularly enjoyable due to the superb attention we received from the great sales lady called Lavita. She was extremely efficient and kind to myself and my 11 year o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From the very first enquiry phone call to the last the service & communication was excellent. We are 300 miles away from the garage so we really needed 100% reassurance before our purchase & tha... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

First class service from start to finish we were looked after exceptionally well by Liam . We have no fear about recommending Luscombe mg . Everyone one in the show room treated us exceptionally well... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Joe Plunkett helped me refine and choose the right car for me, no pressure, no sales demands. He made it clear what I was purchasing and suggested products to support that purchase but gave me the he... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario de autos
  2. Mantenimiento y reparación de automóviles
  3. Concesionario de automóviles usados

Información proporcionada por diversas fuentes externas

Luscombe MG Leeds are the new name for MG in West Yorkshire. Whilst this dealership may be new, the Luscombe customer service you have come to expect from our Luscombe Suzuki and Mitsubishi dealerships is extended with our new MG business. We still have straight talking sales staff and managers who come out of the office. More importantly, We Won't Sell You A Car, But We Will Help You Buy One


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

151 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 50% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,5

Todas las opiniones

(151)

22 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

MG ZS EV positive review

Thank you to Ross at Luscome Leeds for the sale of my MG ZS EV. Appreciated the lack of heavy sell, and explanation of evidence re hybrid vs EV. Gave me a fair price in part-Ex for my old car, and all handled smoothly.

24 de enero de 2023
Opinión espontánea
Logotipo de Luscombe MG Leeds

Respuesta de Luscombe MG Leeds

Thank you very much for leaving such a positive review following the purchase of your MG ZS EV from Ross - I am really pleased that you had such a good all round purchasing experience thanks to Ross and the team. Wishing you safe and enjoyable driving in your new MG. Thanks again Sam

Valorada con 5 estrellas sobre 5

A dealer to Trust (No Pressure)

I had a MG on order from another Dealer for over 5 months and at the end of that period was confronted with an Email offering immediate delivery. To say I was appalled was an understatement!
This matter became the subject of some discussion with other MG owners, several of who independently offered the advice deal with Luscombes MG stating they are reliable and would offer a fair deal.
With these comments in mind I arranged a meeting with Ross Travis and was shown a comparison to the purchase I was awaiting. It became apparent that had made a mistake and promptly cancelled that Order. Ross offered virtually, a drive away purchase, at a competitive price which I had no hesitation in accepting.
I am finding Ross, Open, honest and helpful. He puts customer service first and prioritises the customer requirements rather than upselling features. He considers Affordability and only suggested necessary financial purchases (GAP insurance and Service Plan) which would be of Benefit during the term of the sales contract to enhance the ownership of the vehicle.
I have no reservations at the time of writing this revue in recommending Luscombe MG to People considering purchasing this particular brand .

21 de enero de 2023
Opinión espontánea
Logotipo de Luscombe MG Leeds

Respuesta de Luscombe MG Leeds

Thank you so much Anthony for choosing Luscombe's and for leaving such a comprehensive review. I am so pleased that you have found Ross so helpful and customer focussed. We believe in helping our customers find the right vehicle and products for them, rather than selling to them, and your feedback reflects how Ross has firmly embraced this ethos. Wishing you safe and enjoyable driving in your new car. Thanks again Sam

Valorada con 5 estrellas sobre 5

Excellent

We bought from distance and excellent service. Shout out for Nadeem.

31 de enero de 2023
Opinión espontánea
Logotipo de Luscombe MG Leeds

Respuesta de Luscombe MG Leeds

Thank you so much for your custom and for leaving this excellent review - I will be happy to share it with Nadeem along with a pat on the back from me! Your feedback is very reassuring for those also considering purchasing their car from a distance. Thanks again Sam

Valorada con 5 estrellas sobre 5

Superb service

Very easy experience and professional service would highly recommend.

27 de enero de 2023
Opinión espontánea
Logotipo de Luscombe MG Leeds

Respuesta de Luscombe MG Leeds

Thank you Lois for taking the time to leave this 5 Star Rating - good to know you had such an enjoyable car buying experience - We wish you safe and enjoyable driving in your new car and would be happy to reward you if you recommend one of your friends or family members who goes on to buy a car from us. Thanks again Sam

Valorada con 5 estrellas sobre 5

New car!! Excellent service

Fantastic experience with the purchase of my first car. Nadeem was very knowledgable and kept us updated through the whole process. Would highly recommend and thank you Nadeem!

5 de enero de 2023
Opinión espontánea
Logotipo de Luscombe MG Leeds

Respuesta de Luscombe MG Leeds

Thank you Gabriella for your valued custom and for letting us know that you had such a fantastic experience purchasing your first car. Nadeem is a valued member of the team so I will be really pleased to share this review with him along with a big thanks from me. Thanks again Sam

Valorada con 5 estrellas sobre 5

Great service from Luscombe's

Great service from Luscombe's and Nadeem whom I dealt with for purchase of my MG4. Car arrived sooner than promised. I was purchasing remotely and with part exchange and Nadeem made the process straight forward, dealing with things efficiently and in a friendly way. The new car was delivered today and I am really pleased with it.

30 de enero de 2023
Opinión espontánea
Logotipo de Luscombe MG Leeds

Respuesta de Luscombe MG Leeds

Thank you so much James for both your valued custom and for sharing your positive experience with those who may be considering purchasing a car from us remotely. Great to know that Nadeem dealt with the process in so efficiently and that you are so happy with your new car. Thanks again Sam

Valorada con 5 estrellas sobre 5

Brilliantly service from James at MG

Brilliantly service from James at MG. I got the car I wanted in a matter of weeks. James kept me informed throughout the process and was easy to contact when I had any questions.

10 de enero de 2023
Opinión espontánea
Logotipo de Luscombe MG Leeds

Respuesta de Luscombe MG Leeds

Thanks very much Tarren for taking the time to leave such a brilliant review. I am really pleased that James took such good car of your car buying process and wish you safe and enjoyable driving. Thanks again Sam

Valorada con 5 estrellas sobre 5

Nadeem - Luscombe Motors Leeds

Nadeem, the sales Exec was really helpful efficient, and good advice was received. I would never have thought he had only recently started.

Smooth deal, only minor issues which were my fault. (Lost V5 for my trade-in)

Looking forward to the same excellent service in the future (or 'going forward' if your not beyond middle age) with this Company.

18 de diciembre de 2022
Opinión espontánea
Logotipo de Luscombe MG Leeds

Respuesta de Luscombe MG Leeds

Thank you so much for both your valued custom and your excellent feeback - great to know that you found Nadeem so helpful and efficient. We look forward to welcoming you back to us for your servicing requirements. All the best Sam

Valorada con 5 estrellas sobre 5

I love this Company

I love this Company, they always make us feel welcome and listen to what we want and advise us on our best options to suit our needs.
Finally found an excellent after sales business and not just upfront sales service.

19 de noviembre de 2022
Opinión espontánea
Logotipo de Luscombe MG Leeds

Respuesta de Luscombe MG Leeds

Thanks very much for your loyal and valued custom Lisa - you are a clear example of a customer who has become a friend and we really do appreciate your loyalty. We look forward to looking after your motoring requirements for many years to come. Thanks again Robin and Sam

Valorada con 2 estrellas sobre 5

CANNOT RECOMMEND LUSCOMBE

Bought a new MG from Luscombe in July. Very little information given about the car at handover. Within 2 days, the wing mirrors and windows packed in. Apparently a fault with MG. Live 16 mile away from the dealership, so took the car, at my expense to be sorted out. Three weeks later same fault occurred. Month later occurred for the third time. Decided that as we live only 4 mile away from another MG dealership to take the car there rather than Luscombe's. They said my redress was with Luscombe's as they sold the car. Now they have at last received a relacement part from MG (know that this is not Luscombe's fault) so now have to take it again, so with travelling another wasted day. No offer of a Courtesy Car. Shall certainly not be taking my car to Luscombe's for a Service when it is due.

19 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you for my MG ZS EV

Thank you for my MG ZS EV, I’m very happy with it. Also, a special thank you to Lucy Moss for her professionalism and help.

25 de octubre de 2022
Opinión espontánea
Logotipo de Luscombe MG Leeds

Respuesta de Luscombe MG Leeds

Thanks very much Andy, our aim is to make buying a new car an enjoyable experience and become long term friends, so it looks like we are doing OK. Thanks again not just for your kind comments, but of course your custom Sam

Valorada con 5 estrellas sobre 5

Great Car and Service

Great car (MG ZS EV Long range Trophy Connect.
Great service from Luscombe’s and especially from Faz, Sales Msnager. Would certainly use them again.

26 de octubre de 2022
Opinión espontánea
Logotipo de Luscombe MG Leeds

Respuesta de Luscombe MG Leeds

Thanks very much for your custom and 5* review John - We always try our best so its great to read such excellent feedback. Thanks very much once again, Sam

Valorada con 5 estrellas sobre 5

Attentive Sales Team

Sales Exec., Lucy Moss, took very good care of us throughout our buying experience; she made sure we understood all aspects and introduced us to the Service Team, who answered our questions about all technical aspects of our new car.

The only minor omission was that no-one mentioned to us the £50 cash for a personal recommendation; for which our son, who had recently purchased an MG5, would have qualified.

Overall, a satisfactory experience.

10 de octubre de 2022
Opinión espontánea
Logotipo de Luscombe MG Leeds

Respuesta de Luscombe MG Leeds

Thanks very much for your custom and your excellent feedback - It is great to know that you had such an enjoyable buying experience with Lucy who is a valued member of the sales team. We would be more than happy to give your son a £50 referral fee for recommending you to us to buy your car -would you kindly email your son's name and address details and the reg no of the vehicle you purchased from us to info@luscombemotors.co.uk and we will arrange that for you. Thanks again Sam

Valorada con 5 estrellas sobre 5

Excellent service from Andy Manchester

Andy Manchester was the man I dealt with and he was spot on from the word go. I had a couple of followups to sort after I collected the car and he was just as helpful then.
A plus!

10 de octubre de 2022
Opinión espontánea
Logotipo de Luscombe MG Leeds

Respuesta de Luscombe MG Leeds

Thanks very much for your valued custom Paul and your excellent feedback - Andy is an important member of the team, who has fully embraced our culture so it is very rewarding for him to read such great feedback. Thanks again Sam

Valorada con 5 estrellas sobre 5

SHOUT OUT to Safi and Matt …

Huge SHOUT OUT to Safi and Matt at Luscombe MG Leeds. This is definitely the place to go for your next car purchase! I recently bought MG ZS EV Trophy Connect there. The most easiest and smooth transaction from any dealership, I’ve ever experienced. Extremely impressed with the customer experience from the first enquiry through to purchase and after. My email and telephone enquiries were answered politely and promptly and made me feel confident in my decision to go ahead with the purchase. Safi knew everything about the car, answering my questions well. He also asked me questions to make sure I was looking at a vehicle that fitted my needs. Nothing was too much trouble and there was no ‘hard sell’ at all. Safi and Matt went above and beyond from the minute the car was delivered on-site to me collecting in a record breaking timescale…. 🤩 To say I’m happy or delighted with the car and service is an understatement. Love everything about the car from the steering, road handling, comfort, and user friendly interface to the whole customer experience. So much so, my husband is now in the process of purchasing another one from Safi. Really is personal service and a joy to find.

8 de octubre de 2022
Opinión espontánea
Logotipo de Luscombe MG Leeds

Respuesta de Luscombe MG Leeds

Thanks very much Rebecca for your valued custom, brilliant review and great feedback. I do feel we have a great team, and very satisfyingly customers feel the difference between our style of helping to buy, rather than selling, so it’s very rewarding for all of us to receive your comments
Thanks again Sam

Valorada con 1 estrellas sobre 5

I paid a deposit that they said is…

I paid a deposit that they said is refundable if you change your mind. But now trying to get a refund is like geting blood out of a stone. Well on the day i left this review i had sam contact me by phone he said that there was a issue with there stripe payment method and true he did action a refund that has now come through so someone that cares.

20 de septiembre de 2022
Opinión espontánea
Logotipo de Luscombe MG Leeds

Respuesta de Luscombe MG Leeds

Hi James - please accept our apologies for this. As I mentioned on the phone, we had an issue with Stripe (our online deposits provider) and the refund wasnt issued when we believed it had.

This has now been refunded, as rest assured, we had no intention to withhold your fully refundable deposit.

Kind regards,
Sam

Valorada con 5 estrellas sobre 5

Purchased our new mg zs ev trophy long…

Purchased our new mg zs ev trophy long range,Ross, the salesman was very professional, knowledgeable, helpful, and very pleased with our car, the whole process was very easy from start to finish and we got our car quicker than we thought which was a bonus.

20 de septiembre de 2022
Opinión espontánea
Logotipo de Luscombe MG Leeds

Respuesta de Luscombe MG Leeds

Thanks for your great feedback and 5* review Paul - it really is appreciated. I've passed on your comments to Ross and I hope you enjoy your new car.

Thanks again,
Sam Luscombe

Valorada con 5 estrellas sobre 5

MG5 car service.

Excellent service and communication.

21 de septiembre de 2022
Opinión espontánea
Logotipo de Luscombe MG Leeds

Respuesta de Luscombe MG Leeds

Thanks so much for the brilliant feedback - we do try our best so it is great to be able to share a review like this with the team. Thanks again Sam

Valorada con 5 estrellas sobre 5

Great service from start to finish

Great service from start to finish. Ross was very attentive and professional throughout the experience. Would recommend. Thank you!

20 de septiembre de 2022
Opinión espontánea
Logotipo de Luscombe MG Leeds

Respuesta de Luscombe MG Leeds

Thanks Chelsea for your excellent feedback and of course your valued custom. Ross is a valued member of the sales team and it is great to know how professional and attentive he was throughout your car buying experience. Enjoy driving your new car Thanks again Sam

Valorada con 5 estrellas sobre 5

Car service and MOT was easy to…

Car service and MOT was easy to arrange, great communication and a video showing the work being completed, which my dad (a retired car mechanic) was thrilled to watch. Would recommend 👌

24 de agosto de 2022
Opinión espontánea
Logotipo de Luscombe MG Leeds

Respuesta de Luscombe MG Leeds

Thank you very much Margaret for both your valued custom and your excellent feedback - I am so pleased you enjoyed such great service from the after sales team. Thanks again Sam

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más